Dell Precision T7400 Quick Reference Manual page 43

A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on
a floppy disk, CD, or DVD.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
the program.
A program is designed for an earlier Windows operating system
R P
U N T H E R O G R A M
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows XP operating system environments.
Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
1
Follow the instructions on the screen.
2
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
Start
Click
1
version of Windows.
In the welcome screen, click Next.
2
Follow the instructions on the screen.
3
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
your keyboard or moving your mouse, press and hold the power button for at least
8 to 10 seconds (until the computer turns off), and then restart your computer.
Other software problems
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run
the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
C
O M P A T I B I L I T Y
→ Control Panel→ Programs→ Use an older program with this
— If you are unable to get a response by pressing a key on
— If necessary, uninstall and then reinstall
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Quick Reference Guide
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