Before Requesting A Repair Service - Panasonic AlCare TK-AS500 Operating Instructions Manual

Before Requesting a Repair Service

First, check P. EN39 to P. EN41.
If the problem is not solved after the following contents are checked
Disconnect the power plug, and contact the dealer where you purchased the product.
Disconnecting the power plug once and inserting it again after approx. 5 seconds may restore the product to
z
the normal state.
Problem
The power turned off
suddenly. Nothing is
displayed
The water quality signal
does not light up
( The signal does not change
from blinking to lighting.)
When water is flowed,
a buzzer beeps, and
lights up
The display changes
to Alkaline 1 to 3
after acidic water was used
After using purified water,
the display changes
to Alkaline
Although water flow is
not stopped,
the cartridge replacement
guideline is displayed
Even after the cartridge
is replaced, the cartridge
replacement indicator
does not turn off
blinks
The alkaline ion
water does not
become alkaline
The pH level of acidic
water is neutral
To save energy, the display automatically turns off when the
z
product is not used.
Is the power plug disconnected?
z
The water quality signal blinks approx. 20 seconds. (P. EN30)
z
→ Run water for approx. 3 to 4 minutes, and confirm the water quality
signal is lit. Then use water.
(To remove the air inside the cartridge.)
The electrodes are being automatically cleaned. (P. EN31)
z
→ Use the product after waiting for the display to disappear
(approx. 10 seconds).
In the case of acidic water, when water flow is stopped, the type of
z
water used previously (Alkaline 1 to 3) is restored. (P. EN27)
Is the "Alkaline priority" mode selected? (P. EN32)
z
Is the amount of water flow too small? (less than approx. 1.0 liter/min)
z
• The flow volume may have decreased due to change in water pressure.
• Flow more water.
Have you forgotten to reset the cartridge life? (P. EN30)
z
Reduce the degree of opening of the faucet. (P. EN27)
z
Did you select alkaline ion water? (P. EN26)
z
Some type of tap water may not become alkaline. (due to effect of carbonic acid within water)
z
→ Make adjustment according to the table on P. EN23.
Is the drain hose bent or flattened? (Electrolysis will not be performed properly)
z
If the pH level of acidic water is 6.5 or so, it may not be possible to
z
distinguish it from the pH 7.0 level (neutral) in the pH Chart.
→ Measure the pH level of water coming out from the drain hose while using acidic water, and confirm
the level is pH 10 to 11. (If this is the case, the level of acidic water is approx. pH 6.5.)
Check point
EN39