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Faults and what to do about them
Faults
The programme will
not start.
The programme has
started and the drum
is rotating, but the
drum is not filling
with water.
The water is not
draining.
Water is not visible
in the drum.
The wrong deter-
gent/fabric softener
has been poured into
the dispenser(s).
Detergent/fabric sof-
tener has congealed
in the dispensers.
Foam is leaking from
the detergent
drawer.
46
Cause/Remedy
Have you touched the A Start/Pause button or selected
■
ñ Ready in?
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows à•‹ for 5 s after
■
you have switched on the appliance, the appliance is in shop
mode. Wait for the display message à•‹ to disappear.
Touch and hold A Start/Pause for at least 5 s. ‹"" will
appear in the display panel. Turn the programme selector to
Off. Now you already turned off the shop mode. You can
use the appliance now as usual.
Not a fault – Some programme specifically detect and weigh the
load after the programme has started in order to calculate the
optimum amount of water for washing. The drum will then start
filling with water.
Drain pipe or water drain hose is blocked. Clean the drain
■
pipe and the water drain hose.
Drain pipe or water drain hose is caught or jammed. Ensure
■
that the drain pipe and the water drain hose are not kinked
or trapped.
Could the drain pump be blocked?
■
~ "Hose and cable lengths" on page 16
Could the drain hose at the siphon be blocked?
■
~ "The drain hose at the siphon is blocked" on page 42
- - - (Rinse hold = no final drain) is activated (depending on
■
the module). Continue the programme by selecting Spin
and pressing A Start/Pause .
The water drain hose is connected too high. Install the water
■
drain hose at a maximum height of 1 meter.
~ Page 16
Not a fault – the water is below the visible area.
Empty the dispenser(s), clean it/them and pour in the correct
product.
~ "Emptying the detergent draw, cleaning the detergent
drawer and its housing" on page 40
Empty the dispenser(s), clean it/them and pour in the correct
product.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and
pour into dispenser II. (Not for outdoor, sports and down-filled
textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care prod-
uct which are suitable for machine.
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