Holding Features; Call Hold - Panasonic KX-TDA30 Features Manual

1.12 Holding Features

1.12.1 Call Hold

Description
An extension user can put a call on hold. The following features are available depending on the result.
Feature
Call Hold General
Exclusive Call Hold
The result of the holding operation can be determined through system programming. Pressing the HOLD
button again just after the first time alternates the mode between General and Exclusive Call Hold.
Conditions
• A PT user can hold an intercom call and multiple trunk calls simultaneously. An SLT user can hold either
an intercom call or a trunk call. To hold multiple intercom calls on a PT simultaneously, use the Call Park
feature (→ 1.12.2 Call Park). Call Park feature can also be used to hold multiple intercom calls and/or
trunk calls simultaneously on an SLT.
• Music on Hold
Music, if available, is sent to the held party. (→ 1.12.4 Music on Hold)
• Hold Recall
If a call on hold is not retrieved within a preprogrammed time period (→ Hold Recall Time [200]), Hold
Recall is heard at the extension which put the call on hold. If the extension is engaged in a call, the Hold
Alarm will be heard.
• If an outside party is placed on hold and not retrieved within a preprogrammed time period, the call is
automatically disconnected. This timer starts when Hold Recall activates.
• Automatic Call Hold
A PT user can be programmed holding of the current call when pressing another CO/ICD Group/
INTERCOM button, through system programming. If this feature is not enabled, the current call will be
disconnected.
[Example]
It is possible to receive a call by pressing the flashing ICD Group button, this puts the current intercom
call (on the INTERCOM button) on hold. To return to the held call, press the INTERCOM button.
• Call Hold Retrieve Deny
If an extension user cannot call certain extensions on a COS basis (→ 1.1.2.2 Internal Call Block), he
cannot retrieve the held call which the extensions made.
• SLT Hold Mode
It is possible to choose how to hold a line and transfer a call with an SLT in the following methods
through system programming:
Mode 1
Any extension can retrieve a held call.
Only the extension user who held the call can retrieve it.
Hold
Flashing the hookswitch
+
Going on-hook
Description
Transfer to Trunk
Flashing the hookswitch
+
Trunk Access No.
1.12 Holding Features
Transfer to Extension
Flashing the hookswitch
+
Extension No.
Feature Guide 137