1.7.3
Call Monitor
Description
Allows an extension user to listen to a busy extension user's existing conversation. The user can hear the
conversation, but the user's voice is not heard. If desired, interrupting the call to establish a three-party
conference call is available.
Conditions
•
COS programming determines extension users who can use this feature.
•
This feature is available only when the busy extension is in a conversation with another extension or
outside party.
•
This feature does not work when the busy extension is in one of the following conditions:
a)
Executive Busy Override Deny (→ 1.7.2 Executive Busy Override) or Data Line Security (→ 1.10.5
Data Line Security) has been set.
b)
While receiving OHCA (→ 1.7.4.3 Off-hook Call Announcement (OHCA)) or Whisper OHCA (→
1.7.4.4 Whisper OHCA).
c)
During a Conference call (→ 1.13.1 Conference Features).
d)
During a doorphone call (→ 1.16.1 Doorphone Call).
e)
While Live Call Screening (LCS) or Two-way Record is activated (→ 1.23.3 Voice Mail DPT (Digital)
Integration).
f)
During Consultation Hold.
(Consultation Hold: Allows an extension user to place a call on hold temporarily to perform Call
Transfer, Conference, or Call Splitting.)
•
This feature stops when the busy extension user presses the following buttons during a conversation
(→ 1.19.1 Fixed Buttons and 1.19.2 Flexible Buttons):
–
FLASH/RECALL button
–
HOLD button
–
TRANSFER button
–
CONF (Conference) button
–
DSS button
–
EFA button
–
Two-way Record button
–
Two-way Transfer button
–
One-touch Two-way Transfer button
–
Voice Mail (VM) Transfer button
User Manual References
1.2.4 When the Dialled Line is Busy or There is No Answer
1.7 Busy Line/Busy Party Features
Feature Guide
101