1.3
Call Forwarding (FWD)/Do Not Disturb
(DND) Features
1.3.1
Call Forwarding (FWD)/Do Not Disturb (DND)
1.3.1.1
Call Forwarding (FWD)/Do Not Disturb (DND)—
OVERVIEW
Description
When an extension user cannot answer calls (on a call, out of the office, etc.), it is possible to
forward or refuse the calls using the following features:
1)
2)
1.
FWD
Extensions and incoming call distribution (ICD) groups can forward their incoming calls to
preset destinations. (
2.
DND
An extension user can send the tone to let the caller know he or she is not available. (
1.3.1.3 Do Not Disturb (DND))
Conditions
•
FWD and DND features apply to:
Intercom calls (including doorphone calls), and CO line calls (including a call from an
extension that placed a CO line call on a consultation hold (
•
FWD/DND Button
Both the FWD and DND features for an extension can be customized on a single flexible
button.
Only one of these features can be active at a time.
Multiple types of FWD/DND buttons can be customized on an extension.
•
Group FWD Button
The FWD feature for an ICD group can be customized on a flexible button. Multiple types
of Group FWD buttons can be customized on an extension.
[FWD/DND Button and Group FWD Button Types]
FWD/DND for
Extension
Call Forwarding (FWD)
Do Not Disturb (DND)
1.3.1.2 Call Forwarding (FWD))
Type
FWD/DND—Internal
FWD/DND—External
FWD/DND—Both
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
Works for incoming intercom calls
Works for incoming CO line calls
Works for all incoming calls
1.12.5 Consultation Hold).)
Description
Feature Guide
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