Confirming Agent Ids; Setting On Service Flow Details - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide

Confirming Agent IDs

Outline
This procedure displays the ID numbers of agents which belong to each
group.
Operation
AGENT ID
→
REGISTRAION
→
CONFIRMATION
→
CUSTOMIZE MENU
CONFIRMATION
→
GROUP1 XX
→
GROUP2 XX
→
GROUP3 XX
→
CUSTOMIZE MENU
CONFIRMATION
GROUP 1
XXXX XXXX XXXX
XXXX XXXX XXXX
XXXX XXXX XXXX
XXXX XXXX XXXX
CUSTOMIZE MENU →
or

Setting on Service Flow Details

Outline
This procedure makes a variety of settings such as service flow setting,
separately for agent group 1 and agent group 2.
Operation
CUSTOMIZE MENU
→
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
576-25-521 (ACD 3.0)
1. From [AGENT ID] screen, press the soft key 3 or 8 to select
[CONFIRMATION].
2. The screen for selecting group 1, 2, or 3 appears. The number
which follows each group is the number of agents in the group.
Select the agent group whose agent IDs are to be confirmed, by
using soft keys.
Agent group 1: soft key 1 or 6
Agent group 2: soft key 2 or 7
Agent group 3: soft key 3 or 8
3. Registered agent ID numbers are displayed (The figure on left
shows a list of agent group 1). To scroll up/down the screen, use
the PREV or NEXT key.
4. To return to [CUSTOMIZE MENU] screen, press the soft key 5
or 10.
1. From [CUSTOMIZE MENU] screen, press the soft key 4 or 9
select [GROUP SETTING].
DBS 576 (USA) issued March 1999
Section 521
29