Perimeter Technology VU-ACD /100 Terminal Manuals

Manuals and User Guides for Perimeter Technology VU-ACD /100 Terminal. We have 1 Perimeter Technology VU-ACD /100 Terminal manual available for free PDF download: Maintenance Manual

Perimeter Technology VU-ACD /100 Maintenance Manual

Perimeter Technology VU-ACD /100 Maintenance Manual (192 pages)

Host/DOS Remote Terminal

Brand: Perimeter Technology | Category: Touch terminals | Size: 0.66 MB

Table of Contents

Table of Contents
3
Section 1: Introduction

13
- Product Support
  14
- Troubleshooting
  14
- Configuration Changes
  15
  - 5ESS Topology
    16
  - VU-ACD/100 Devices
    16
  - VU-ACD/100 Updates & Upgrades
    17
  - LAN Connectivity
    17
- Training
  17
- 1 Overview
  
  13
  - Maintenance Requirements
    13
    
    Preventive Maintenance
    13
    
    Corrective Maintenance
    13
    
    File Maintenance
    14
Appendix A: Log File Processes

19
- Figure 2.1: VU-ACD/100 Maintenance Menu Tree
  19
  - Access/Exit Maintenance Menu
    20
    
    Access Maintenance Menu
    20
    
    Exit Maintenance Menu
    21
  - System Shut down
    22
    
    Shutdown ACD MIS
    22
    
    Shut down ACD MIS & UNIX System
    23
  - VU-ACD/100 Startup
    26
- Maintenance Menu
  19
- Tape Backup/Restore Utilities
  27
- System Logs
  35
  - System Log
    36
  - Backup Log
    37
  - Link Log
    38
  - Event Log (Fedlog)
    39
- Load Management Limits
  43
- Table 2.2: VU-ACD/100 Load Management Limits
  46
- Change Maintenance Logon Password
  48
- System Hardware Configuration
  49
- Install a Software Update
  89
- Request Switch Initialization
  90
- 5ESS Provisioning
  97
  - Prerequisites
    97
  - 5ESS Provisioning Menu
    98
  - View/Modify Provision Table Parameters
    99
  - Table 2.5: VU-ACD/100 5ESS Provision Table Parameters
    101
  - Probe the 5ESS
    102
  - Audit the 5ESS
    105
- List Logged-In Users
  107
Section 2: Maintenance Utilities

19
- 2 Introduction
  
  19
Section 3: Preventive, Corrective & File Maintenance

109
- 3 Introduction
  
  109
- Preventive Maintenance
  109
  - Nightly Back-Up Tape Administration
    109
  - System Backup/Restore
    110
  - Printer Maintenance
    110
  - Cable Inspection
    111
  - General Cleaning
    111
    
    Video Monitor & Keyboard
    111
    
    Cabinet Exteriors
    111
    
    Floppy Disk/Cartridge Tape Drives
    111
    
    CPU Interior
    111
- Corrective Maintenance
  112
  - Log Messages
    112
  - Event Logs
    112
  - Real-Time Display Messages
    113
    
    Data Link Interruption Alarm
    113
    
    Disk Usage Alarm
    114
    
    Load Management Message (DMS-100)
    115
    
    ACD MIS Shut down
    115
  - Configuration Changes
    116
  - Troubleshooting
    116
- File Maintenance
  117
Section 4: Troubleshooting

121
- 4 Introduction
  
  121
- Troubleshooting - General
  121
  - Problem Identification
    121
  - Fault Isolation
    122
    
    External Causes
    122
    
    Internal Causes
    122
    
    Questions
    122
  - Problem Resolution
    123
  - Table 4.1: Troubleshooting Checklist
    124
- DMS-100 Datafill
  129
  - Office Parameters Required for ACD MIS
    129
    
    Nos_Quantity_Of_Svcs
    129
    
    Acd_Mis_Out_Event_Buffer_Size
    129
    
    Table 4.2: ACD MIS Office Parameters
    129
    
    Max_Acdmis_Sessions
    133
  - Datafilling ACD MIS Translations
    134
    
    Guidelines for Datafilling
    134
    
    Multi-Protocol Controller (MPC)
    134
    
    Datafill Primary & Redundant Mpcs
    134
    
    Number of Ports Available
    134
    
    List the Download File
    135
    
    Network Operations Protocol
    135
  - Datafilling DMS Tables
    136
    
    Table GDLADEV
    137
    
    Table 4.4: Table ACDMISPL - Parameters
    138
    
    Table 4.5: Table ACDGRP - Parameters
    139
    
    Table 4.6: Table ACDSGRP - Parameters
    140
    
    Table 4.7: Table ACDRTE - Parameters
    141
    
    Table WRDN
    142
  - Verifying ACD MIS Datafill
    143
  - Data Link Performance Indicators
    144
    
    MPC Link Occupancy
    144
    
    Table 4.8: Performance Indicators for MPC Link Occupancy
    144
    
    Evaluating MPC Data Link Performance
    145
    
    Performance Calculations
    145
- 5ESS Provisioning
  146
  - Probe Function
    146
  - Audit Function
    146
  - Node Configuration
    146
    
    5Ess
    146
    
    Net-VU
    147
    
    Table 4.9: 5ESS Provisioning Table Resources
    147
- LAN Connectivity
  148
  - LAN Media
    148
    
    Intermediate Routers
    148
    
    Connections
    148
    
    Network Interface Cards
    149
    
    Test Tools
    149
  - Client/Server Software
    150
  - TCP/IP Transport
    150
    
    Host TCP/IP (Openserver)
    150
    
    Remote Terminal TCP/IP (Winsock)
    150
  - Bibliography
    151
Section 5: Configuration Changes

153
5 Introduction

153
- Related
  153
  - ACD Groups
    153
  - Directory Numbers
    154
  - Agent Positions
    155
  - Subgroups
    156
  - Bcs/Feature Packages
    156
  - Load Management
    157
  - DMS-100 to Call Center Network Configuration
    158
  - Figure 5.3: DMS-100 to End Office to Call Center Configuration
    160
  - Figure 5.4: DMS-100 to Auto Attendant to Call Center Configuration
    161
- 5ESS Related
  162
  - Application Interface Unit
    162
  - Vectors
    163
  - Table 5.1: Vector Call Handling Parameters
    163
  - Recent Change/Verify
    164
    
    Figure 5.5: RC/V Functions
    164
    
    5ESS Switch Initialization
    165
    
    RC/V Messages
    165
  - 5ESS Provisioning Database
    166
  - VU-ACD/100 Node Configuration
    166
- Net-VU Related
  166
- Interlink Related
  167
  - Increased System Capacities
    167
  - Time Synchronization
    167
  - User Group Configuration
    168
  - Database Replication
    168
  - Datacomm Connectivity
    169
  - Expanded Device Support
    169
  - Redundant Configurations
    169
- ACD MIS Devices
  170
  - Port Assignment
    170
  - Add Device
    170
    
    Remote Terminal (Direct Connect)
    171
    
    Remote Terminal (Dial-Up)
    172
    
    Remote Terminal (LAN)
    173
    
    Remote Terminal Printer (Local Printer)
    174
    
    External Display
    174
    
    Standalone Printer
    175
    
    Printer Modem
    175
    
    Fax Modem
    176
    
    Fax/Print Modem
    176
    
    FMS Port
    177
    
    Schedule Port
    177
    
    Interlink Port
    178
  - Remove Device
    179
  - Multilink - Add Nodes
    180
- ACD MIS Updates & Upgrades
  181
  - Maintenance Release
    181
  - Feature Version
    181

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