Obihai Technology OBi1032 Manuals

Obihai Technology OBi1032 Manuals

Manuals and User Guides for Obihai Technology OBi1032. We have 1 Obihai Technology OBi1032 manual available for free PDF download: Administration Manual

Obihai Technology OBi1032 Administration Manual

Obihai Technology OBi1032 Administration Manual (287 pages)

Brand: Obihai Technology | Category: IP Phone | Size: 5 MB

Table of Contents

Table of Contents
2
Audience
12
Where to Go for Help
12
Notational Conventions
13
- Boolean Values
  13
- Multiple Choice Values
  13
- Parameter Values
  13
Introduction

14
- Ob Iip Phone Hardware
  14
  - Accessories Available Separately from Obihai
    19
  - Other Accessories
    19
- Connecting the ob Iip Phone
  20
- Overview of Phone Features
  20
  - Administrative Features
    20
  - Voice Features
    20
  - Call Features
    21
  - Soft Switch Support
    21
  - Integrated GUI Applications
    21
- Complementary Obihai Products and Services
  22
Configuration and Management Interfaces

23
- Device Local Configuration
  23
- Remote Provisioning
  27
  - About ZT (Zero Touch): Device Customization at Obihai's Factory
    28
- Obitalk Portals
  29
  - User Portal
    29
- Telephone-IVR-Based Local Configuration
  29
  - Main Menu
    30
  - Additional Options (Menu 0)
    31
    
    System Level Options
    31
    
    Network Related Configuration Options
    31
    
    SP1 Configuration Options
    32
    
    SP2 Configuration Options
    33
    
    Obitalk Configuration Options
    34
    
    Auto Attendant Configuration Options
    35
    
    Customized AA Prompt Recording Options
    35
- Phone Gui
  36
  - Settings
    36
  - Preferences
    39
  - Admin Password
    39
Networking Features

40
- Ethernet Ports
  40
- Wan Interface
  40
  - Vlan
    40
  - Lldp
    40
  - IP Address Assignment
    40
  - DNS Servers
    40
- Wifi Interface
  41
  - IP Address Assignment
    41
  - DNS Servers
    41
- Dhcp Options
  41
- Dns Lookup
  41
  - Lookup Order
    41
  - Locally Configured DNS Lookup Table
    42
- Ntp Servers and Local Time
  42
- 802.1X Authentication
  42
  - Certificates for 802.1X Authentication
    43
Feature Keys

44
- Using Speed Dial to Store a Feature Access Code Prefix
  47
- Line Keys and Virtual Line Keys
  50
- Line Key and Virtual Line Key
  50
- Left Line Keys and Virtual Left Line Keys
  51
- Programmable Keys
  51
  - Programmable Hard Keys
    51
- Side Car Keys
  53
- Feature Key Configuration Parameters
  53
- Highlights of Feature Key Functions
  53
  - Call Keys
    53
  - Line Monitor Keys
    54
  - Speed Dial Keys
    54
  - BLF Keys
    54
  - Call Park Monitor Keys
    54
  - Presence Monitor
    55
  - Group Page Keys
    55
Input Methods

56
- Phone Keypad
  56
- Usb Keyboard
  56
Voice Services

57
- Itsp Profiles
  57
- Overview of Common Trunk Configuration
  57
  - Service Enable
    57
  - Service Account Credentials
    58
  - Servers
    58
  - Trunk Capacity
    58
  - Basic Incoming Call Handling
    58
  - Basic Outgoing Call Handling
    59
- Specification of Target Phone Numbers
  59
Sip/Sp Service

60
- SIP Registration
  60
  - Third Party Registration
    61
  - Registrationperiod
    61
  - REGISTER Final Non-2Xx Response Handling
    62
  - SIP Outbound Proxy Server
    62
  - DNS Lookup of SIP Servers
    63
  - NAT Traversal Considerations
    63
    
    Keep Alive Messages
    64
  - SIP Proxy Server Redundancy and Dual REGISTRATION
    64
  - SIP Privacy
    65
  - STUN and ICE
    66
  - ITSP Driven Distinctive Ringing
    67
  - RTP Statistics - the X-RTP-Stat Header
    67
  - Rtcp
    67
  - Media Loopback Service
    67
  - A SIP/SP Configuration Example
    68
Google Voice™ Service

69
Obitalk Service

70
Obibluetooth Service

71
Call Features

72
- Phone Level and Line Level Feature
  72
- Call States
  72
- Core Call Features
  73
  - Line Capacity
    73
  - Complex Operations between Multiple, Diverse Voice Services
    73
  - Making Outgoing Calls
    73
    
    Digitmap
    73
    
    Audio Path and On/Off-Hook States
    73
    
    Off-Hook Dialing
    74
    
    On-Hook Dialing
    74
    
    Outbound Call Routes
    74
    
    Primaryline
    74
    
    Explicitly Selecting a Line to Make Call
    75
    
    Dialing "Speed Dials 99" Numbers
    75
    
    Dialing Star Codes
    75
    
    Called Party Caller ID Display
    75
  - Handling Incoming Calls
    76
    
    Inbound Call Routes
    76
    
    Rejecting Incoming Calls
    76
    
    Caller ID Display
    76
  - Ending Calls
    76
  - Holding Calls
    76
  - Resuming Calls
    76
  - Foregrounding" a Call
    76
  - Call Waiting
    77
  - Call Transfer
    77
    
    Transfer Signaling
    78
    
    Limitations of Transfer by Internal Bridging
    79
  - Conference Calls
    79
    
    Local Mixing/Bridging
    79
    
    Call Selective Mute
    79
    
    Coachee Mode
    80
    
    External Conference Bridge
    80
  - No Hold Call (NOHC)
    80
- Expanded Call Features
  80
  - Auto Answer and Intercom
    81
  - Auto-Answer Incoming Call Based on Inbound Call Routing Rules
    81
  - Auto-Answer When Caller Requests to Barge-In (with Obitalk Service)
    82
    
    Barge-In as a Coach
    82
  - Push to Talk
    82
  - Speed Dial Feature Key
    82
  - Block Caller ID
    83
  - Block Anonymous Call
    84
  - Calling Line ID Display
    84
  - Call Forwarding
    84
    
    Call Forward Numbers
    84
    
    Call Forward ALL
    85
    
    Call Forward on Busy
    85
    
    Callforwardonnoanswer
    85
    
    Call Forward Signaling
    85
    
    Limitations of Call Froward by Internal Bridging
    86
  - Do Not Disturb
    86
  - Do Not Ring
    86
  - Message Waiting Indication - Visual and Tone Based
    86
  - Multicast Page Groups
    87
  - Music on Hold (MOH)
    88
- Premium Call Features
  89
  - Busy Lamp Field (BLF)
    89
    
    Single Versus Multiple BLF Event Notification
    89
    
    BLF with Call Park Status
    90
    
    What Happens When BLF Key Is Pressed
    90
    
    BLF Operation: Speed Dial
    90
    
    BLF Operation: Directed Call Pickup
    90
    
    BLF Operation: Barge in
    91
    
    BLF Operation: Call Pickup
    91
    
    BLF Operation: Resume
    91
    
    BLF Configuration
    91
    
    Floating BLF Key Assignment
    92
    
    SIP for BLF
    93
    
    BLF with Obitalk Service
    94
  - Call Park and Call Pickup
    94
    
    Call Park Methods
    95
    
    Call Park Monitor and Call Pickup Methods
    95
    
    Call Park Ring
    96
  - Shared Line and Shared Call Appearances (SCA)
    97
    
    Line Seize
    98
    
    What Happens When a Call Appearance Key Is Pressed
    98
  - Buddy List
    99
    
    Expanded Buddy List and Groups
    101
    
    Buddy List Management
    101
    
    Presence Monitor
    101
  - Call Recording Controls
    102
  - Hold and Talk Event Package
    102
  - Advice of Charges (AOC)
    102
  - Broadsoft Call Center Features
    102
    
    Disposition Code
    102
    
    Customer Originated Call Trace
    103
    
    Escalation
    103
    
    Call Center Information
    103
  - Broadsoft Guest Login/Logout (Hoteling)
    103
  - Emergency Calls
    104
  - Call Diversion History
    104
- Broadsoft AS-Feature-Event Features
  104
  - Call Forward All
    105
  - Call Forward Busy
    105
  - Call Forward no Answer
    105
  - Do Not Disturb
    106
  - ACD Agent State
    106
  - Security Classification
    107
  - Executive Call Filter
    107
  - Executive Assistant
    107
  - Call Recording Settings
    107
- Broadsoft XSI Features
  107
  - Network Directories
    108
    
    Broadsoft Hosted PBX Platform
    108
    
    Netwrok Directory Soft Key Options
    108
    
    Other PBX Platforms
    109
    
    Replace the Built-In Phone Book with a Network Directory
    110
  - Network Call Logs
    110
  - Broadworks Anywhere
    110
  - Remote Office
    110
  - Simultaneous Ring
    111
  - Call Forward Always
    111
  - Call Forward Busy
    111
  - Call Forward no Answer
    111
  - Anonymous Call
    112
  - Do Not Disturb
    112
Built-In Phone Apps

113
Phone Gui Customization

115
- Main Menu
  115
- Line Key Tabs
  115
- Controlling Multiple Calls Per Call Key
  115
  - Calls App Behavior
    115
- Soft Key Set Customization
  116
  - Soft Key Set Parameter Syntax
    116
    
    Soft Key Specification
    116
  - Assignable Soft Keys
    117
  - Soft Key Set Parameters
    123
- Line Key Window Customization
  124
- Example
  127
- Customizable Screen Elements
  128
  - Using $Macros and @Macros Inside XML
    129
    
    Eval(Expression)
    129
  - Color and Color Pattern
    132
  - Screenitem> XML
    132
    
    Elements in a <Screenitem> XML
    133
    
    Attributes in a <Screenitem> XML
    134
    
    Macors that Can be Used Inside a <Screenitem
    136
  - Linekeystyles> XML
    138
    
    Elements in a <Linekeystyles> XML
    138
    
    Attributes in a <Linekeystyles> XML
    139
    
    Macors that Can be Used in a <Linekeystyles> XML
    140
    
    Example 1: Double Size Line Key Screen Tiles
    140
  - Softkeystyles> XML
    141
    
    Elements in a <Softkeystyles> XML
    141
    
    Attributes in a <Softkeystyles> XML
    142
    
    Macors that Can be Used in a <Softkeystyles> XML
    143
    
    Example 1: Use Icons Only for Home Screen Soft Keys
    143
- Main Menu Customization
  144
  - Mainmenu> XML
    145
    
    General Structure
    145
    
    Elements in <Mainmenu
    146
    
    Attributes in <Mainmenu
    146
    
    Attributes in <Mainmenu> <Item> Element
    147
    
    Macros Available in <Mainmenu
    151
    
    Example
    151
  - Mainmenuitemstyles> XML
    152
    
    General Structure
    152
    
    Elements in <Mainmenuitemstyles
    152
    
    Attributes in <Mainmenuitemstyles
    153
    
    Macros Available in <Mainmenuitemstyles
    154
    
    Example
    155
- Title Bar Customization
  155
- Led Pattern Customization
  162
  - LED Settings Parameters
    162
  - Call State
    162
  - SCA State
    162
  - BLF State
    163
  - Service State
    163
  - ACD Agent State
    163
  - Presence State
    163
  - Feature Key State
    164
  - VMWI Lamp
    165
- Gui Menu Customization
  165
  - Preferences Menu
    166
  - Settings Menu
    166
  - Product Information Menu
    166
  - Main Menu
    166
  - Net Services Menu
    166
  - Main Menu Item Ids
    167
  - Net Services Menu Item Ids
    167
  - Preferences Menu Item Ids
    167
  - Settings Menu Item Ids
    169
  - Product Info Menu Item Ids
    169
- Cache Control of Downloaded (Temporary) Data
  169
- Phone Customization Data
  170
  - Startup Splash Screen
    170
  - Background Pictures
    170
  - Text Fonts Customization
    171
  - Language Customization with Dictionary Files
    173
  - Phone Book Pictures
    181
  - Ring Tones
    181
  - Phone Customization Data Package
    181
  - Uploading Customization Data Package to the Phone
    181
- Internal Data Storage Paths for User Preferences Settings
  182
Obiphone Xml Applications

185
- Action Urls - Pull Model
  185
  - Action URL Feature Key
    185
  - Action URL Soft Key
    185
- Sip Notify - Push Model
  185
- Xml App Development
  186
Auto Attendant

187
- Aa Callback Service
  187
- User Recorded Prompts
  188
- Customizing Aa Prompt Lists
  188
Voice Gateways and Trunk Groups

190
- Voice Gateway
  190
- Trunk Groups
  190
Ldap

191
- Ldap Service Setup
  191
  - Client Authentication
    193
- Ldap Directory Search Application
  193
  - Invoke LDAP by Main Menu - Directories Option
    193
  - Invoke LDAP by Main Menu - Network Directory Option
    193
  - Invoke LDP by Soft Key - LDAP
    193
  - Search Fields
    193
  - Result Fields
    194
  - Sorting of Results
    195
- Replace the Built-In Phone Book with LDAP
  195
Ip Phone Settings

196
- Phone Settings
  196
  - Digitmap and Outboundcallroute
    196
  - Primary Line
    196
  - Network Directory
    197
  - Buddy List
    197
  - User Preferences Settings
    197
  - Page Groups 1 and 2
    197
- Line Keys
  197
- Programmable Keys
  197
- Side Car 1 and Side Car 2
  198
Audio Codec Profiles

199
Tone Patterns

200
- Tone Profile Features of the Obi Device
  200
- Tone Examples
  201
- Stutter Tone
  202
Ringtones and Ring Patterns

204
Star Code Profiles

206
- Star Code Script Variables (Var)
  206
- Star Code Script Actions (Act)
  207
- Star Code Script Format
  207
- Star Code Script Examples
  208
  - Default Star Codes
    208
User Settings

210
- Speed Dial Numbers
  210
- Using Speed Dial Number as Ad Hoc Gateway
  210
Call Routing

211
Digit Map Configuration

217
Administrative Features

226
- Native Web Server
  226
- Yslog
  226
- Factory Reset
  226
- Firmware Update
  226
  - Automated Firmware Update
    226
- Configuration Backup and Restore
  226
- Auto Provisioning
  226
  - Obitalk Provisioning
    226
  - ITSP Provisioning
    226
  - Customization Data Package
    227
  - Auto Update Operation
    227
  - Auto Update Configuration Parameters
    227
Device Web Page and Configuration Parameter Reference

229
- Status
  229
  - System Status
    229
  - Reboot Reason Codes
    230
  - Call Status Web Page
    230
  - SP Services Statistics
    231
- Obiwifi Configuration Web Page and Parameter Reference
  232
  - Wifi Settings Web Page
    232
  - Wifi Scan Web Page
    232
- System Management Parameters
  233
  - WAN Parameters
    233
  - Auto Provisioning Parameters
    236
  - Zero-Touch, Massive Scale Remote Provisioning
    239
  - Device Admin Parameters
    239
- Device Update Web Page
  240
  - Firmware Update
    240
    
    Possible Error Messages on Firmware Update Failure
    240
  - Backup (Customized) AA User Prompts
    240
  - Backup Configuration
    241
  - Restore Configuration
    241
  - Reset Configuration (to Factory Default)
    241
- Service Provider Configuration Parameters
  241
- Voice Services
  248
  - Spn Service Web Page (N = 1, 2, 3, 4, 5, 6)
    248
  - Obitalk Service Configuration
    256
  - Auto Attendant Web Page
    259
  - Gateways and Trunk Groups Web Page
    261
  - Obibluetooth Web Page
    262
- Ip Phone Settings
  263
  - Phone Settings Web Page
    263
  - Line Keys
    269
  - Left Line Keys (Obi2000 Series Ony)
    270
  - Programmable Keys
    270
  - Side Car M, M = 1, 2
    270
  - LED Settings
    271
  - Soft Key Sets
    273
  - Feature Key Customization
    273
  - Screen Item Customization
    274
- Codec Profiles
  275
  - Codec Profile X Web Page (X = A, B)
    275
- Tone Profiles
  278
  - Tone Profile X Web Page (X = A, B)
    278
- Ring Profiles
  280
  - Ring Profile X Web Page (X = A, B)
    280
- Star Code Profiles
  281
  - Star Code Profile X Web Page (X = A, B)
    281
- User Settings
  282
  - User Preferences Web Page
    282
  - Speed Dials Web Page
    286
  - User Defined Digit Maps Web Page
    287

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