HP 250RT 15.6 inch G9 Manuals

Manuals and User Guides for HP 250RT 15.6 inch G9. We have 1 HP 250RT 15.6 inch G9 manual available for free PDF download: Maintenance And Service Manual

HP 250RT 15.6 inch G9 Maintenance And Service Manual (177 pages)

Brand: HP | Category: Laptop | Size: 34 MB

Legal Information
2
Table of Contents
5
Product Description
11
Components
14
Getting to Know Your Computer
14
Right Side
14
Left Side
15
Display
16
Display Components
16
Keyboard Area
18
Touchpad Settings and Components
18
Touchpad Settings
18
Touchpad Components
18
Lights
19
Buttons, Speakers, and Fingerprint Reader
20
Special Keys
21
Bottom
22
Labels
23
Illustrated Parts Catalog
25
Computer Major Components
25
Display Assembly Subcomponents
27
Miscellaneous Parts
29
Removal and Replacement Procedures Preliminary Requirements
31
Tools Required
31
Service Considerations
31
Plastic Parts
31
Cables and Connectors
31
Drive Handling
31
Electrostatic Discharge Information
32
Generating Static Electricity
32
Preventing Electrostatic Damage to Equipment
33
Personal Grounding Methods and Equipment
33
Grounding the Work Area
34
Recommended Materials and Equipment
34
Cleaning Your Computer
35
Enabling HP Easy Clean (Select Products Only)
35
Removing Dirt and Debris from Your Computer
35
Cleaning Your Computer with a Disinfectant
36
Caring for Wood Veneer (Select Products Only)
37
Packaging and Transporting Guidelines
37
Accessing Support Information
37
Removal and Replacement Procedures for Customer Self-Repair Parts
40
Component Replacement Procedures
40
Preparation for Disassembly
40
Bottom Cover
40
Battery
41
Removing and Reinstalling the same Battery
42
Installing a New Battery
43
Removal and Replacement Procedures for Authorized Service Provider Parts
48
Component Replacement Procedures
48
WLAN Module
48
Solid-State Drive
50
Memory Modules
50
Touchpad Button Board
52
Fingerprint Reader
53
Fan
54
Heat Sink
55
System Board
57
Display Assembly
59
Prepare the Computer for Disassembly (See Preparation for Disassembly
59
Remove the Bottom Cover (See Bottom Cover
59
Remove the Battery (See Removing and Reinstalling the same Battery
59
Power Connector Cable
66
Speakers
67
Keyboard with Top Cover
68
Solid-State Drive Board
69
Solid-State Drive
69
Card Reader Board
71
USB Board
71
Card Reader Board Cable (ZIF)
71
USB Board Cable (ZIF)
71
Audio Board
72
Troubleshooting Guide
74
Resources
74
General Troubleshooting Steps
75
Identify the Issue
75
Understand the Issue
75
Startup Sequence
75
Failure Classification
76
Examine the Environment
78
Perform a Visual Inspection of Hardware
78
Update BIOS and Drivers
79
Manually Updating BIOS and Drivers
79
Remotely Deploying the BIOS and Drivers
79
Analyze the Issue
79
Remove or Uninstall Recently Added Hardware, Software
79
HP Hardware Diagnostics and Tools
79
HP PC Hardware Diagnostics UEFI
80
HP BIOS Configuration Utility (BCU)
81
HP Image Diagnostic Tool
82
HP Thermal Monitor
82
Non-HP Diagnostics Tools
82
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
82
Status Lights
82
Blinking Light Codes
83
POST Error Messages
84
Resolve the Issue
85
Hard Reset
85
Soft Reset (Default Settings)
86
10. Reseat Cables and Connections
86
11. Test with Minimum Configuration
87
Essential Hardware Configuration
87
Safe Mode
88
Test with Verified Working Configuration (Hardware or Operating System)
88
13. Replace the System Board
89
Verify Solution
89
Helpful Hints
90
At Startup
90
During Operation
90
Consulting with HP Service
91
Common Issues and Possible Solutions
92
Power-On Issues
92
No Power
92
Intermittent Power-On, Shutdown, Restart
94
AC Adapter Issue
95
Battery Not Recognized, Not Charging
95
Battery Discharges too Fast
98
Burnt Smell
98
Post
99
No Video (with Power)
99
Blinking Lights
100
Diagnostic Error Messages
101
BIOS Password
101
Performance (OS)
102
Intermittent Shutdown
102
Blue Screen
104
Freeze at Windows Logo (Hang or Lockup)
105
Electromagnetic Interference (EMI)
106
No Wake up
107
Unresponsive
108
Slow Performance
109
HP Smart Adapter Warning Message
109
Incorrect Time and Date
110
Display
111
Display Anomalies
111
Symptom
111
Quick Check
112
HP PC Hardware Diagnostics (UEFI) for Video Test
112
Display Assembly Diagram
112
Dead Pixel
113
No Video (Internal)
113
No Video (External)
113
Displayport/Vga
114
Hdmi
114
No or Bad External Video Via Docking
115
Incorrect or Missing Color/Distorted Image
115
Touch Screen
116
I/O Devices
117
Keyboard
117
Keyboard Pointing Stick (Select Products Only)
118
Keyboard Backlight
119
Touchpad
119
Network Connectivity (RJ-45 Jack)
120
Network Connectivity Wireless (WLAN)
120
Wwan
121
Usb
121
Smart Card Reader
122
Speaker, Headphone - Audio Issues
123
Thunderbolt (TB)
125
Storage
125
Hard Drive or Solid-State Drive Not Recognized
126
No Boot to Operating System (no Read-Write Error)
127
Read-Write Error
128
Slow Performance
129
Blue Screen (BSOD) Error
129
Noisy Hard Drive
129
Mechanical
130
Noise (Sound)
130
Fan Runs Constantly
131
Thermal Shutdown (Hot)
132
Additional Information
133
Acronyms
134
Blinking Lights and Boot Error Codes
134
Processor Not Executing Code
135
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
135
Memory Module Error
135
Graphics Controller Error (no Controller)
136
Failure System Board Error
136
Intel Trusted Execution Technology (TXT) Error
136
Sure Start Unable to Find Valid BIOS Boot Block Image
136
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
137
POST Error Messages and User Actions
137
Routine Maintenance for Performance Improvement
139
Common Blue Screen Error Messages
139
Error Message List
139
Bug Check Symbolic Names
140
Microsoft General Troubleshooting of Windows Bug Check Codes
140
Use Windows Debugging Tool
140
Windows Software Development Kit (SDK)
141
Display Issue: Pixel Anomalies
144
Cable Management
146
Connector Types
146
Flex Cable
146
Horizontal Cable Insertion
147
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
147
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
148
Computer Setup (BIOS), TPM, and HP Sure Start
149
Using Computer Setup
149
Navigating and Selecting in Computer Setup
149
Restoring Factory Settings in Computer Setup
149
Updating the BIOS
150
Determining the BIOS Version
150
Preparing for a BIOS Update
150
Downloading a BIOS Update
151
Installing a BIOS Update
151
Changing the Boot Order Using the F9 Prompt
152
TPM BIOS Settings (Select Products Only)
152
Using HP Sure Start (Select Products Only)
152
Backing Up, Restoring, and Recovering
153
Backing up Information and Creating Recovery Media
153
Using Windows Tools for Backing up
153
Only)
153
Restoring and Recovering Your System
153
Creating a System Restore
154
Restoring and Recovery Methods
154
Recovering Using the HP Recovery USB Flash Drive
154
Changing the Computer Boot Order
155
Using HP Sure Recover (Select Products Only)
155
Using HP PC Hardware Diagnostics
156
Using HP PC Hardware Diagnostics Windows (Select Products Only)
156
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
156
Accessing HP PC Hardware Diagnostics Windows
156
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
156
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
157
Downloading HP PC Hardware Diagnostics Windows
157
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
157
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
157
Downloading HP Hardware Diagnostics Windows by Product Name or Number
158
Only)
158
Installing HP PC Hardware Diagnostics Windows
158
Using HP PC Hardware Diagnostics UEFI
158
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
158
Starting HP PC Hardware Diagnostics UEFI
158
Only)
159
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
159
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
160
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)
160
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
160
Downloading Remote HP PC Hardware Diagnostics UEFI
160
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
160
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
161
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
161
Specifications
162
Computer Specifications
162
39.6 CM (15.6 In) Display Specifications
162
Statement of Memory Volatility
164
Current BIOS Steps
164
Nonvolatile Memory Usage
166
Questions and Answers
167
Using HP Sure Start (Select Products Only)
168
Power Cord Set Requirements
169
Requirements for All Countries
169
Requirements for Specific Countries and Regions
169
Swelling or Deformation of Notebook Battery
172
Swollen Notebook Batteries
172
Swollen Battery Is Not a Safety Issue
172
Discontinue Using a Swollen Battery
172
Replace a Swollen Battery
172
Minimize Battery Swelling
172
HP Adaptive Battery Optimizer (Consumer Notebooks)
173
HP Battery Health Manager (Commercial Notebooks)
173
Recycling
174
Index
175

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HP 250RT 15.6 inch G9 Maintenance And Service Manual (177 pages)

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