Fortinet TalkSwitch Manuals

Manuals and User Guides for Fortinet TalkSwitch. We have 2 Fortinet TalkSwitch manuals available for free PDF download: User Manual, Quick Start Manual

Fortinet TalkSwitch User Manual

Fortinet TalkSwitch User Manual (271 pages)

Brand: Fortinet | Category: VoIP | Size: 11.81 MB

Table of Contents

Table of Contents
3
Chapter 1: Introduction

13
- Important Information
  13
Chapter 2: Configuration

14
- Introduction
  14
- Starting the Management Software
  14
- About
  17
  - System Time
    17
  - Current Mode
    17
  - My System
    18
  - Voicemail Messages
    18
- Administration
  19
  - System Numbering Plan
    20
  - Region Selection
    20
  - Language
    20
  - Dial 0 or 9 Routing
    20
- Scheduling
  22
  - Modes
    22
  - Change Mode
    24
    
    Remotely
    24
    
    Locally
    24
  - Scheduling
    25
  - System Time
    25
  - Date & Time
    26
  - Time Zone
    26
  - NTP Server
    26
- IP Configuration
  27
  - System IP Settings
    27
  - Local Proxy
    28
  - Public IP Address
    28
  - Router Port Forwarding
    29
    
    Configuring the Router Manually
    30
- On-Hold/Ringback
  32
  - On-Hold Settings
    32
  - Deleting a Music on Hold File
    33
  - Playing Music on Hold on the PA System
    33
  - Transfer Settings
    34
- Email Service
  35
- Voip Configuration
  42
  - Setting up a Multi-Branch Profile
    42
  - Activate Profile
    42
  - Provisioning Details
    43
    
    SIP Server
    43
    
    SIP Client
    43
  - Authentication
    43
  - System Voip Options
    43
    
    Voip Caller ID
    43
    
    Line Reservation
    44
  - Setting up a Service Provider Profile
    45
  - Activate Profile
    45
    
    Automatic Configuration
    45
    
    Manual Configuration
    46
  - Provisioning Details
    47
  - Viewing Registrar Entries
    47
  - Viewing Registration Status
    48
  - Setting Codec Options
    49
- Local Extensions/Fax
  50
  - Local Extensions/Fax Page
    50
  - Extension Tab
    51
  - Direct Line Access
    53
  - Hotline Access
    54
  - Hunt Group Permissions
    55
  - Caller ID Settings
    55
  - Regular Extension Details
    56
  - IP Extension Details
    56
    
    Configuring IP Phone Keys
    57
    
    Setting Handset ID for 850I or 860I Phones
    57
    
    Counterpath or Other IP Phone
    57
  - About Call Cascades
    57
  - Setting up Call Handling
    58
    
    Busy Call Cascade
    58
    
    No Answer Call Cascade
    59
    
    Answered Call Cascade
    61
    
    Do Not Disturb Cascade
    62
    
    Setting Do Not Disturb Mode
    63
  - Ignoring Call Cascades for Unanswered Intercom Calls
    63
  - Ignoring Call Cascades for Calls Transferred from Local Extensions
    63
  - Voicemail Tab
    64
  - Mailbox Greeting
    65
  - Caller Options
    66
  - Notification Options
    66
    
    Setting up Notification by E-Mail
    66
    
    Setting up Notification by Phone
    67
    
    Setting up Notification by Pager
    68
    
    Setting up the Notification Options
    68
    
    Setting up Message Waiting Light Activation
    69
    
    Voicemail Screening
    70
- Adding IP Phones
  71
- Overview
  71
- Adding 350I, 450I and 550I IP Phones
  71
- Adding 850I and 860I IP Phones
  79
- Phone Programmable Key Functions
  83
- Adding Polycom IP Phones
  85
- Adding Grandstream IP Phones
  89
- Adding Counterpath IP Phones
  93
- Adding Other IP Phones
  97
- External IP Extensions
  97
  - Configuring the Router
    97
    
    Configuring the Router Manually
    99
- Remote Extensions
  100
  - Remote Extension Tab
    101
  - About Call Cascades
    103
  - Setting up Call Handling
    103
  - Voicemail Tab
    103
  - Mailbox Greeting
    104
  - Caller Options
    104
  - Notification Settings
    104
  - Remote Extensions and Telephone Company Services
    104
- Ring and Page Groups
  105
  - About Call Cascades
    106
  - Setting up Call Handling
    106
  - Caller ID Options
    106
- General Voice Mailboxes
  107
  - Mailbox Greeting
    108
  - Caller Options
    108
  - Notification Options
    108
- Voicemail Preferences
  109
  - Global Message Waiting Indicator
    109
  - Mailbox Setting
    109
  - Mailbox Access
    110
  - Voicemail Management
    110
  - Mailbox Status
    110
    
    Unassigned Messages
    110
  - Reset Mailboxes
    110
  - Delete Password
    111
- Voicemail Broadcast
  112
  - Add Broadcast Group
    112
- Permissions
  112
  - Activate Access Codes
    113
  - Access Code Configuration
    113
    
    Adding an Access Code
    113
    
    Removing an Access Code
    114
  - Extensions Requiring an Access Code
    114
    
    Restricting Extensions
    114
    
    Selecting All Extensions
    114
    
    Clearing Restrictions
    114
- System Speed Dials
  115
  - Activate Speed Dial
    115
  - Import System Speed Dial List
    116
  - Export System Speed Dial List
    117
  - Caller ID Name Tagging
    118
- Telephone Lines
  119
  - Activate Line
    119
  - Phone Numbers
    119
  - Phone Line Services
    120
  - Line Reversal Settings
    121
  - Call Handling
    121
  - Line Optimization
    123
- Voip Numbers
  124
  - Activate Voip Number
    124
  - Phone Number
    125
    
    Multi-Branch Profile
    125
    
    Service Provider Profile
    125
  - Username and Password
    125
  - Registration Status
    126
  - Call Handling
    126
- Caller ID (or CLID) Based Routing
  128
- Line Hunt Groups
  132
  - Activate Hunt Group
    133
  - Hunt Group Line Assignments
    133
  - Hunting Order for Outgoing Calls
    134
  - Hunt Group Busy Overflow for Outgoing Calls
    134
  - Overflow Tone Notification
    135
- Auto Attendants
  136
  - Configuring Auto Attendants
    137
  - Actions During Auto Attendant Playback
    138
  - Action Performed after Auto Attendant Playback
    139
  - Working with Auto Attendant Messages
    139
    
    Recording a New Message
    139
    
    Listening to the Recorded Message
    140
    
    Loading a Message
    140
    
    Erasing a Message
    140
  - Example Auto Attendant
    141
  - Setting up the Dial-By-Name Directory
    141
  - Setting the PBX Extension Length
    142
- Auto Route Selection
  143
  - Introduction
    143
    
    About Automatic Route Selection
    143
    
    About Toll Restriction
    143
    
    About Leading Digits
    143
    
    About Carrier Codes
    144
    
    ARS and Direct Line Access
    144
    
    ARS and the 3-Way Calling/Conference Service
    144
    
    ARS and Emergency Service Numbers
    144
  - Planning Automatic Route Selection and Toll Restriction
    144
  - Setting up Automatic Route Selection and Toll Restriction
    145
  - Activate Automatic Route Selection
    145
  - Carrier Code Prefixes
    146
  - Emergency Service Numbers
    146
  - Auto Route Selection
    146
  - Restricting Local Extension Access to Specific Hunt Groups
    147
  - Allowing a Local Extension to Bypass ARS and Toll Restriction
    147
  - Regulatory Advisory Notice
    148
- Call Bridge (DISA)
  149
  - Using Call Bridge
    149
  - Activate Account
    149
  - Hunt Group Access
    150
- Auto Call Back
  151
  - Using Auto Call Back
    151
  - Activate Auto Call Back
    152
  - Account Options
    153
  - Recording an Announced Message
    154
- Prompted Call Back
  155
  - Using Prompted Call Back
    155
  - Activate Prompted Call Back
    156
  - Account Options
    156
  - Recording an Announced Message
    157
- File Menu
  158
  - New Template
    158
  - Open > Location
    159
  - Open > Configuration File
    159
  - Save
    160
  - Save to > File
    160
  - Save to > Location
    160
  - Retrieve Settings
    161
  - Close
    161
  - Exit
    161
- Tools Menu
  162
  - Memory Usage
    162
  - Voicemail Manager > Mailbox Status
    162
  - Voicemail Manager > Delete Mailbox Password
    162
  - Voicemail Manager > Reset Mailboxes
    162
  - Terminal Window (CLI)
    162
  - Syslog Output
    163
  - Call Logging Output (CDR)
    163
  - Defaults > Entire Configuration
    163
  - Defaults > Current Page
    163
  - Uninstall License
    163
  - Click-To-Dial
    163
  - Update Phone
    163
  - Update Firmware
    164
  - Reboot System
    165
- Options Menu
  166
  - Paging Options
    166
    
    Overhead Paging
    166
  - Transfer Preferences
    166
  - To Local Extension Tab
    166
  - To Remote Extension Tab
    167
  - To Ring Group Tab
    168
  - From Auto Attendant Tab
    169
  - Call Reminders
    169
  - Voip Trunking
    170
  - SIP Server Registration
    170
  - Voip Ports
    170
  - Clock Preferences
    171
  - Internal Calls
    171
  - Call Back
    172
  - Caller ID
    172
  - Dial-By-Name Directory
    172
  - Call Park
    172
  - Set Date & Time
    173
- Troubleshooting Menu
  174
  - Auto Attendants
    174
  - Extensions > Regular Analog Extensions
    175
  - Extensions > IP Extensions
    176
  - Fax Detection
    177
  - Telephone Lines > Audio
    178
  - Telephone Lines > Detection and Timers
    179
  - Voip
    180
    
    Voip Ports
    180
    
    SIP Server Registration Timer
    180
    
    Upnp
    180
    
    View Blocked IP Addresses
    181
  - Firewall Test
    181
  - System Information and Diagnostics
    182
    
    System Information
    182
    
    Local Extensions
    182
    
    Voip Numbers
    182
    
    Network
    182
    
    Memory Usage
    182
  - Support Tools > Call Logging Options
    183
  - Support Tools > Email Software Configuration Logs
    184
Chapter 3: Using Your Phone System

186
- Receiving Calls
  186
  - With the Auto Attendant
    186
- Using an Analog Extension
  187
  - Making Calls
    187
    
    Placing an Intercom Call
    187
    
    Overhead Paging
    187
    
    Two-Way Paging
    187
    
    One-Way Group Paging
    187
    
    Place Out-Of-Office Calls from a Local Extension
    187
    
    Click-To-Dial from Microsoft Outlook
    188
  - Receiving Calls
    188
    
    For Your Local Extension
    188
    
    For any Other Local Extension
    188
    
    For a Specific Local Extension
    188
    
    While You're on a Call
    188
  - Placing Calls on Hold
    189
  - Transferring Calls to an Extension
    189
    
    Unscreened Transfer
    189
    
    Screened Transfer
    189
  - Transferring Calls to an Outside Number
    189
    
    Unscreened Transfer
    190
    
    Screened Transfer
    190
  - Parking and Retrieving Calls
    190
    
    Parking a Call
    190
    
    Retrieving a Parked Call
    190
  - Queuing and Retrieving Callers
    190
    
    Queuing Callers at a Local Extension
    190
    
    Queuing Callers at a Ring Group
    191
  - Using Call Waiting
    191
  - Conference Calling
    191
    
    Two Local Extensions and One Outside Caller
    192
    
    Two Outside Callers and One Local Extension
    192
- Using an IP Extension
  193
  - Making Calls
    193
    
    Placing an Intercom Call
    193
    
    Overhead Paging
    193
    
    Two-Way Paging
    193
    
    One-Way Group Paging
    193
    
    Place Out-Of-Office Calls from a Local Extension
    193
  - Receiving Calls
    194
    
    For Your Local Extension
    194
    
    For any Other Local Extension
    194
    
    For a Specific Local Extension
    194
    
    While You're on a Call
    194
  - Placing Calls on Hold
    195
  - Transferring Calls to an Extension
    195
    
    Unscreened Transfer
    195
    
    Screened Transfer
    195
  - Transferring Calls to an Outside Number
    195
    
    Unscreened Transfer
    196
    
    Screened Transfer
    196
  - Call Park - Parking and Retrieving Callers
    196
    
    Parking a Caller
    196
    
    Retrieving a Parked Call
    196
  - Queuing and Retrieving Callers
    196
  - Using Call Waiting
    196
  - Conference Calling
    197
    
    Two Local Extensions and One Outside Caller
    197
    
    Two Outside Callers and One Local Extension
    197
- Programmable Phone Key Functions
  198
- Using Voip
  200
- Forwarding Calls out of the Office
  201
  - Automatic Call Forwarding
    201
  - Manual Call Forwarding
    201
  - Conditional Call Forwarding
    201
  - Transferring Calls from a Remote Extension
    201
  - Screening Options for Forwarded Calls
    202
- Using the Voicemail System
  203
- Music on Hold
  206
  - Music on Hold and Call Forwarding to Remote Extensions
    206
- Switching Modes
  207
  - Switching Modes Manually
    207
  - Switching Modes Automatically
    207
- Using Call Bridge and Call Back
  208
  - Using Call Bridge
    208
  - Using Call Back
    208
  - Activating Call Back
    209
    
    Using Prompted Call Back Activation
    209
    
    Using Auto Call Back Activation
    209
  - Accepting the Call Back
    209
    
    Directly Answering the Call Back
    209
    
    Using the Announced Message Option
    210
Chapter 4: Call Detail Record Logging

211
- Introduction
  211
- Enabling Call Detail Record Logging
  211
  - Unit
    212
  - Email Log File
    212
- Retrieving Call Data Records
  212
  - Call Reporting
    212
  - Browser
    212
- Analyzing the Data
  213
Chapter 5: Voip Information

216
- Connecting to a Network
  216
  - Connecting to Local and IP Networks
    216
  - Confirming Network Capacity
    216
- Configuring IP Addresses
  217
  - Setting the System IP Settings
    217
  - Setting the Public IP Address
    218
- Configuring the Router
  220
  - Configuring the Router Manually
    221
- External IP Extensions
  223
- Multi-Branch Voip Network
  225
- Setting up a Multi-Branch Profile for the SIP Server
  226
- Setting up a Multi-Branch Profile for a SIP Client
  227
- Configuring Voip Numbers for a Multi-Branch Voip Network
  228
- Setting up Line Hunt Groups
  229
- Advanced Voip Configuration
  229
- Verifying the Multi-Branch Voip Network
  230
- Service Provider Voip Network
  231
- Setting up a Service Provider Profile
  232
  - Activate Profile
    232
    
    Automatic Configuration
    232
    
    Manual Configuration
    233
  - Provisioning Details
    234
- Setting Codec Options
  235
- Configuring Voip Numbers for a Service Provider Voip Network
  236
- Setting up Line Hunt Groups
  237
- Advanced Voip Configuration
  238
  - Setting up Caller ID
    238
  - Reserving Voip Lines
    238
- Verifying Registration
  239
- Multi-Branch Voip Network Administration Form
  240
Chapter 6: Troubleshooting and Support

241
- Troubleshooting
  241
- Support
  247
Appendix A: Functions and Commands

248
Appendix B: Telephone Company Calling Services

252
- Caller ID
  252
- Distinctive Ring
  252
- Voicemail
  253
- Call Waiting
  253
- 3-Way Calling/Conference
  253
- Transfer and Clear
  253
- Hunt/Rollover
  254
- Other Services
  254
  - Services Using Call Back
    254
  - Services Using Prompted Call Back
    254
  - Services and Systems Using Flash
    254
  - Services Using Ringback Tones
    255
  - Services Using Line Reversals
    255
Appendix C: Power Interruptions

256
- Index
  257

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Fortinet TalkSwitch Quick Start Manual

Fortinet TalkSwitch Quick Start Manual (17 pages)

Brand: Fortinet | Category: Telephone System | Size: 1.01 MB

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