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Problem
Unable to
connect to the
network
You cannot
make outgoing
calls.
PIN Code
blocked
Possible causes
micro-SIM card inserted
improperly.
Debris on the micro-SIM
card contacts.
micro-SIM card invalid.
You are not within the
network's service area.
Poor signal.
You have activated the
Fixed dialling numbers
feature.
You have entered an
incorrect PIN code three
consecutive times.
Possible solution
Insert the micro-SIM card
properly.
Use a soft, dry cloth to clean
the micro-SIM card
contacts.
Contact your service
provider.
Check the service area with
your service provider.
Move to an open space, or if
you are inside a building,
move closer to a window.
Go to Phone >
settings >other Settings>
Fixed Dialing Numbers and
disable it.
Contact your service
provider. If the service
provider provides the
micro-SIM card's PUK code,
use the PUK code to unlock
the micro-SIM card.
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