Frequently Asked Questions - North State TV2GO User Manual

Frequently Asked
Questions
Are all Fiber TV channels digital?
Yes� Fiber TV is a 100% digital television service�
Is my DVR a digital receiver?
Yes, your DVR is an HD digital receiver with additional
functionality that allows you to record, pause and replay
live TV�
Will Fiber TV affect my home phone service?
No, your home phone will not be affected�
Will I be able to watch digital TV on my existing TV?
Yes� A Fiber TV digital receiver receives the digital TV
signal and converts it into a format that works with your
existing TV. This allows you to enjoy digital picture and
sound on all channels�
How many TVs can I watch Fiber TV on?
Fiber TV supports up to six TVs. If you have Whole Home
DVR service, you can watch your recordings on any of your
six TVs that have receivers.
How many Favorites Lists can I create?
You can up to five Favorites Lists on each digital receiver
you have in your home� Favorites Lists from one receiver
to another can be different�
How can I control what my children are watching?
Parental Controls allow you to block programs by title,
rating or content� To get you started, you can go to Settings,
then Parental Control and follow the instructions�
What is the difference between Video on Demand and Pay-
Per-View (PPV)?
Video on Demand offers a selection of movies and TV
shows that you can rent at any time and watch as many
times as you want within the rental period� PPV service is
not yet available on Fiber TV�
How do I return to watching a Video on Demand rental after
I've turned to another channel?
There are three convenient ways:
1� If your Video on Demand rental is the last program you
watched, simply press the LAST button on your remote�
2� Turn to Channel 2�
3� Press the VIDEO ON DEMAND button on your remote
and highlight My Videos�
What should I do if I have problems with my Fiber TV service?
If you are experiencing a problem with Fiber TV service,
please call North State Product Support at 336-886-3600�
They can help you with any problems from programming
your remote to setting your Favorites List� There are also
troubleshooting tips on page 20 and 21 of this Manual�
How can I order another remote control?
You can purchase another Fiber TV remote by going to your
nearest North State store. The cost is $35 plus tax.
Can I pause, rewind and fast-forward live TV from any TV in
my home?
By subscribing to Whole Home DVR service, you can pause
and rewind live TV on up to 6 TVs that have receivers�
How long can I Pause live TV for?
With a DVR, you can pause live TV for up to 90 minutes� After
90 minutes, the paused program will start playing again�
What happens when my DVR's storage space is full?
If all your recordings are protected and your DVR's storage
space is full, a pop-up will appear on your screen to warn
you and your DVR will stop recording�
What happens if I don't protect my recordings?
If your recordings are not protected, when less than 10%
of disk space remains, your DVR will start deleting them
beginning with the oldest unprotected recordings�
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