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Auto ID Technology TC200 Series User Manual

Thermal transfer / direct thermal bar code printer
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TC200/ TC210/ TC300/ TC310 Series
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
USER'S
MANUAL

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  • Page 1 TC200/ TC210/ TC300/ TC310 Series THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER USER’S MANUAL...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed...
  • Page 3 Agency Compliance and Approvals EN 55022, Class B EN 55024 EN 60950-1 FCC part 15B, Class B AS/NZS CISPR 22, Class B UL 60950-1(2nd Edition) CSA C22.2 No. 60950-1-07(2nd Edition) EN 60950-1 GB 4943.1 GB 9254 GB 17625.1 Wichtige Sicherheits-Hinweise 1.
  • Page 4 CAUTION 1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY PARTS AWAY. 2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. 3.
  • Page 5 -Consult the dealer or an experienced radio/ TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 6: Table Of Contents

    Contents 1. Introduction ............................1 1.1 Product Introduction ........................1 1.2 Product Features .......................... 2 1.2.1 Printer Standard Features ....................2 1.2.2 Printer Optional Features ....................4 1.3 General Specifications ......................... 5 1.4 Print Specifications ........................5 1.5 Ribbon Specifications ........................5 1.6 Media Specifications ........................
  • Page 7 4.3.3 Using Ethernet interface to setup Ethernet interface..........30 5. Power-on Utilities..........................32 5.1 Ribbon and Gap/Black Mark Sensor Calibration................ 33 5.2 Gap/Black Mark Calibration, Self-test and Dump Mode ............34 5.3 Printer Initialization ........................38 5.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor ....... 39 5.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor ..........
  • Page 8 - vii -...

  • Page 10: Introduction

    1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. The TC200/210 series of thermal transfer desktop barcode printer, label printer with its new, smaller footprint, offers the high performance that customers have come to expect from TSC™.

  • Page 11: Product Features

    1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. TC200/TC300 TC210/TC310 Product standard feature model model ○ ○ Thermal transfer/ or direct thermal ○ 1 operating button and 1 LED with 3 colors ○ 6 operating buttons and 1 LED with 3 colors ○...
  • Page 12 Bar code, graphics/image printing Supported bar code Supported image 1D bar code 2D bar code BITMAP, BMP, PCX Code128 CODABLOCK subsets A.B.C, F mode, (Max. 256 colors Code128UCC, DataMatrix, graphics) EAN128, Maxicode, Interleave 2 of PDF-417, 5, Code 39, Aztec, Code 93, EAN- MicroPDF417, 13, EAN-8,...

  • Page 13: Printer Optional Features

     ISO-8859-1: Latin-1 (Western European)  ISO-8859-2: Latin-2 (Central European)  ISO-8859-3: Latin-3 (South European)  ISO-8859-4: Latin-4 (North European)  ISO-8859-5: Cyrillic  ISO-8859-6: Arabic  ISO-8859-7: Greek  ISO-8859-8: Hebrew  ISO-8859-9: Turkish  ISO-8859-10: Nordic  ISO-8859-15: Latin-9 ...

  • Page 14: General Specifications

    1.3 General Specifications General Specifications Physical dimensions 203 mm(W) x 191.5 mm(H) x 259.3 mm(D) TC200/TC300: 2.2 kg Weight TC210/TC310: 2.3 kg Mechanism Clamshell with Double-walled plastic External universal switching power supply • Input: AC 100-240V/ 2.5A, 50-60 Hz Power •...

  • Page 15: Media Specifications

    1.6 Media Specifications Media Specifications Media roll capacity Max. 5” OD Media core diameter 1” & 1.5 ID core Media type Continuous, die-cut, black mark, external fan-fold, notch Media wound type Outside wound Media width 20 mm ~ 112 mm Media thickness 0.06 mm ~ 0.19 mm Label length...

  • Page 16: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 17: Printer Overview

    2.2 Printer Overview 2.2.1 Front View For TC210 series For TC200 series LCD display Menu button Feed button LED indicator Navigation button Ribbon access cover Top cover open lever *SD card socket Paper exit chute * Recommended SD card specification.
  • Page 18 - The DOS FAT file system is supported for the SD card. - Folders/files stored in the SD card should be in the 8.3 filename format - The miniSD/microSD card to SD card slot adapter is required. For TC200 series SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1...

  • Page 19: Interior View

    2.2.2 Interior view Ribbon rewind hub Ribbon rewind gear Gap sensor (receiver) Media holder Media holder locking switch Gap sensor (transmitter) Print head Ribbon supply hub Top cover support Media guide adjustment button Media guides Black mark sensor Platen roller - 10 -...

  • Page 20: Rear View

    2.2.3 Rear View For TC210 series inter face For TC200 series Ethernet interface inte USB interface USB host RS-232C interface Power jack socket Power switch External label entrance chute Parallel interface inte inte The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.

  • Page 21: Operator Control

    This illuminates a printing error, such as head open, paper empty, paper Red / Flash jam, or memory error etc. 2.3.2 Button Function For TC200 series  Feed button  When the printer is ready, press the button to feed one label to the beginning of next label ...

  • Page 22: Setup

    3. Setup 3.1 Setting up the printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.

  • Page 23: Open/Close The Top Cover

    3.2 Open/Close the Top Cover 1. Open the printer’s top cover by pulling the top cover open levers located on each side of the printer and lifting the top cover to the maximum open angle. 2. A top cover support at the rear of the printer will engage with lower inner cover to hold the printer top cover open.

  • Page 24: Loading The Ribbon

    3.3 Loading the Ribbon 1. Open the printer’s top cover by pulling the top cover open levers located on each side of the printer and lifting the top cover to the maximum open angle. 2. Open the ribbon access cover and the media cover.
  • Page 25 4. Insert the paper core right side onto the rewind hub. Align the notches on the left side and mount onto the spokes. 5. Stick the ribbon onto the ribbon rewind paper core. 6. Turn the ribbon rewind gear until the ribbon plastic leader is thoroughly wound and the black section of the ribbon covers the print head.
  • Page 26 7. Close the ribbon access cover and the top cover. Loading path for ribbon - 17 -...

  • Page 27: Loading The Media

    3.4 Loading the Media 3.4.1 Loading the Media 1. Open the printer top cover by pulling the tabs located on each side towards the front of the printer then lift the top cover to the maximum open angle. 2. Separate and hold open the media holders.
  • Page 28 4. Press down the media holder lock switch to hold the label roll firmly. 5. Place the paper, printing side face up, through the media sensor and place the label leading edge onto the platen roller. Move the media guides to fit the label width by turning the guide adjuster knob.
  • Page 29 7. Use “Diagnostic Tool” or LCD menu function to set the media sensor type and calibrate the selected sensor. Note:  Please calibrate the gap/black mark sensor when changing media.  Please refer to the diagnostic utility quick start guide for more information. (Start the “Diagnostic tool”...

  • Page 30: External Label Roll Mount Installation (Option)

    3.4.2 External Label Roll Mount Installation (Option) 1. Attach an external paper roll mount on the bottom of the printer. 2. Insert a 3” label spindle into a paper roll. And install it on the external paper roll mount. 3. Open the printer’s top cover and separate the media holders to fit the media width.
  • Page 31 4. Feeds the media through the rear external label entrance chute. And place the paper, printing side face up, through the media sensor and place the label leading edge onto the platen roller. Move the media guides to fit the label width by turning the guide adjuster knob.

  • Page 32: Loading Media In Peel-Off Mode (Option)

    3.4.3 Loading Media in Peel-off Mode (Option) 1. Please refer to section 3.3.1 to load the media. 2. Use “Diagnostic Tool” or LCD menu function to set the media sensor type and calibrate the selected sensor. Note:  Please calibrate the gap/black mark sensor before loading media in peel-off mode to avoid paper jam.
  • Page 33 6. Disengage the top cover support to close the top cover. Printer is ready for peel-off mode. 7. Press the FEED button to test. Note: This peel-off module is supported for the thermal/ plain label only. - 24 -...

  • Page 34: Loading Media In Cutter Mode (Option)

    3.4.4 Loading Media in Cutter Mode (Option) 1. Please refer to section 3.3.1 to load the media. 2. Lead the media through the cutter paper opening. 3. Close the printer cover. 4. Use “Diagnostic Tool” or LCD menu function to set the media sensor type and calibrate the selected sensor.

  • Page 35: Diagnostic Tool

    4. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and setting in an instant, which makes it much easier to troubleshoot problems and other issues.

  • Page 36: Printer Function

    4.2 Printer Function 1. Connect the printer and computer with a cable. 2. Select the PC interface connected with bar code printer. USB cable Other cable The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.

  • Page 37: Setting Ethernet By Diagnostic Tool

    4.3 Setting Ethernet by Diagnostic Tool The Diagnostic Utility enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces. 4.3.1 Using USB interface to setup Ethernet interface 1.

  • Page 38: Using Rs-232 Interface To Setup Ethernet Interface

    4.3.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

  • Page 39: Using Ethernet Interface To Setup Ethernet Interface

    4.3.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.
  • Page 40 The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings. Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name”...

  • Page 41: Power-On Utilities

    5. Power-on Utilities There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button then turning on the printer power simultaneously and release the button at different status of LED. Please follow the steps below for different power-on utilities. 1.

  • Page 42: Ribbon And Gap/Black Mark Sensor Calibration

    5.1 Ribbon and Gap/Black Mark Sensor Calibration Gap/black mark sensor sensitivity should be calibrated at the following conditions: 1. A brand new printer 2. Change label stock 3. Printer initialization Please follow the steps below to calibrate the ribbon and gap/black mark sensor. 1.

  • Page 43: Gap/Black Mark Calibration, Self-Test And Dump Mode

    5.2 Gap/Black Mark Calibration, Self-test and Dump Mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or black mark sensor, depends on the sensor setting in the last print job.
  • Page 44  Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test printout Model name F/W version Firmware checksum Printer S/N...
  • Page 45 Numbers of download files Total & available memory space Print head check pattern - 36 -...

  • Page 46: Dump Mode

     Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

  • Page 47: Printer Initialization

    5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is ribbon sensitivity, which will note be restored to default. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2.

  • Page 48: Set Black Mark Sensor As Media Sensor And Calibrate The Black Mark Sensor

    5.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will do during the 5 blinks).

  • Page 49: Set Gap Sensor As Media Sensor And Calibrate The Gap Sensor

    5.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber will do during the 5 blinks).

  • Page 50: Skip Auto.bas

    5.6 Skip AUTO.BAS TSPL2 programming language allows user to download an auto execution file to flash memory. Printer will run the AUTO.BAS program immediately when turning on printer power. The AUTO.BAS program can be interrupted without running the program by the power-on utility. Please follow the procedures below to skip an AUTO.BAS program.

  • Page 51: Lcd Menu Function

    6. LCD Menu Function 6.1 Enter the Menu Press the “Menu” button to enter the main menu. Use the “Cross” button to select the item on main menu. The selected item will turn red. Press the “Feed” button to enter the setting list. Note: This LCD function is for TC210/310 series.

  • Page 52: Main Menu Overview

    6.2 Main Menu Overview There are 8 categories for the main menu. You can easy to set the settings of printer without connecting the computer. Please refer to following sections for more details. Menu File TSPL ZPL2 Sensor Interface Advanced Service Diagnostics Manager...

  • Page 53: Tspl2

    6.3 TSPL2 This “TSPL2” category can set up the printer settings for TSPL2. Speed Density None Direction Batch Mode Print mode Peeler Mode Offset Cutter Mode Menu TSPL Shift X Cutter Batch Shift Y Reference X Reference Y Code Page Country Item Description...
  • Page 54 Peeler Mode Enable the label peel off mode. Cutter Mode Enable the label cutter mode. Cutter Batch Cut the label once at the end of the printing job. This item is used to fine tune media stop location. Available setting Offset +000 value is from “+”...

  • Page 55: Zpl2

    6.4 ZPL2 This “ZPL2” category can set up the printer settings for ZPL2. Darkness Print Speed Tear Off Tear Off Print Mode Peeler Off Print Width Cutter List Fonts List Images List Formats List Setup Control Prefix Format Prefix Feed Delimiter Char Menu ZPL2...
  • Page 56 6 (203dpi) Use this item to setup print speed. The each increase or Print Speed 4 (300dpi) decrease is 1 ips. Available setting is from 2 to 6. 3 (600dpi) This item is used to fine tune media stop location. Available Tear Off +000 setting value is from “+”...
  • Page 57 label. The range is -9999 to +9999 dots. When reprint mode is enabled, you can reprint the last label Reprint Mode Disabled printer by pressing “UP” button on printer’s control panel. Selects the bitmap scaling factor. The first number is the original Format Convert dots per inch (dpi) value;...

  • Page 58: Sensor

    6.5 Sensor This option is used to calibrate the selected sensor. We recommend calibrate the sensor before printing when changing the media. Auto Black Mark Calibration Continuous Manual Setup Black Mark Menu Sensor Continuous Auto Threshold Detect Fixed Maximum Length Advanced Item Description...

  • Page 59: Interface

    6.6 Interface This option is used to set the printer interface settings. Serial Ethernet Menu Interface Bluetooth Wi-Fi 6.6.1 Serial Comm. This option is used to set the printer RS-232 settings. 1200 bps 2400 bps 4800 bps 9600 bps Baud Rate 19200 bps 38400 bps 57600 bps...

  • Page 60: Ethernet

    6.6.2 Ethernet Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module status, and reset the Ethernet module. Status Menu Interface Ethernet DHCP Configure Static IP Item Description Default Use this menu to check the Ethernet IP address and Status MAC setting status.

  • Page 61: Bluetooth

    6.6.3 Bluetooth This option is used to set the printer Bluetooth settings. Bluetooth Name Menu Interface Bluetooth Bluetooth PIN code Item Description Default Bluetooth This item is used to set the local name for Bluetooth. BT-SPP Name Bluetooth This item is used to set the local PIN code for 0000 Code Bluetooth.

  • Page 62: File Manager

    6.7 File Manager This feature is used to check the printer available memory and file list. DRAM Menu File Manager FLASH CARD Item Description Use this menu to show, delete and run (.BAS) the files saved in DRAM the printer DRAM memory. Use this menu to show, delete and run (.BAS) the files saved in FLASH the printer Flash memory.

  • Page 63: Diagnostics

    6.8 Diagnostics Print Config. Dump Mode Menu Diagnostics Print Head Display Sensor 6.8.1 Print Config. This feature is used to print current printer configuration to the label. On the configuration printout, there is a print head test pattern, which is useful for checking if there is any dot damage on the print head heater element.
  • Page 64 ZPL setting information Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note: ® ZPL is emulating for Zebra language. RS232 serial port configuration Numbers of download files Total &...

  • Page 65: Dump Mode

    6.8.2 Dump Mode Captures the data from the communications port and prints out the data received by printer. In the dump mode, all characters will be printed in 2 columns. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 66: Print Head

    6.8.3 Print Head This feature is used to check print head’s temperature, resistance and bad dots. Menu Diagnostics Print Head 6.8.4 Display This feature is used to check LCD’s color state. Menu Diagnostics Display - 57 -...

  • Page 67: Advanced

    6.9 Advanced This feature is used to set the printer LCD settings. Display Brightness Menu Advanced Date & Time Language Item Description Display This item is used to setup the brightness for display. Brightness Date & Time display This item is used to setup the date and time on Language display This item is used to setup the language on...

  • Page 68: Service

    6.10 Service This feature is used to restore printer settings to defaults and checking information for printer. Initialization Menu Service Printer Information Contact Us Item Description Initialization This feature is used to restore printer settings to defaults. Printer This feature is used to check the printer’s serial number, printed Information mileage (m), printed labels (pcs.) and cutting counter.

  • Page 69: Troubleshooting

    7. Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the tech support service of your purchased reseller or distributor for assistance.
  • Page 70 green LED is lit on. - Check if the Ethernet RJ-45 connector amber LED is blinking. - Check if the printer gets the IP address when using DHCP mode. - Check if the IP address is correct when using the static IP address. - Wait a few seconds let the printer get the communication with the server then check the IP address setting again.
  • Page 71 * The printer is in Hex Dump * Turn off and on the printer to skip the mode. Irregular printing dump mode. * The RS-232 setting is * Re-set the Rs-232 setting. incorrect. * If the label is moving to the right side, Label feeding is not stable * The media guides do not please move the label guide to left.

  • Page 72: Maintenance

    8. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% Ethanol or Isopropyl Alcohol 2.
  • Page 73  Continuous printing will cause printer motor overheat. Printer will stop printing automatically about 10~15 minutes until motor is cooling down. Please don’t turn off power when printer pauses or the data transferred to printer buffer will be lost.  The maximum printing ratio per dot line is 15% for this printer.

  • Page 74: Revise History

    Revise History Date Content Editor 2015/10/21 Modify section 2.2.1 (Recommended SD card specification) Camille - 65 -...
  • Page 75 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: apac_sales@tscprinters.com TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com...

This manual is also suitable for:

Tc210 seriesTc310 seriesTc300 series

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