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Do you have a question about the M11 and is the answer not in the manual?

Questions and answers

Karen
January 28, 2025

I cleaned the top portion where you turn water on the faucet. When I went to get water it reads E and no water comes out. Machine under counter reads Error 8. How do I re boot it?

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Summary of Contents for Life Ionizers M11

  • Page 2: Table Of Contents

    M11 UC NG Installation (under counter) Quick Connect Fittings and Tubing Display Overview Function Options M11 NG Operation Method (counter top) M11 UC NG Operation Method (under counter) Internal Filter Replacement Filter Reset Instructions Scaling Filter Installation Filtration Media Pre-Filter Replacement...
  • Page 3: Safety Guide

    Indications Caution, warning, danger symbol Information on prohibited functions and uses Make note of important information Do not open as it may cause electric shock or other injury Disconnect power plug in case of malfunction M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 4 Do not place the machine in humid areas such as bathrooms. Do not clean this machine by spraying the ionizer with water as it may cause electrical shock. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 5 Dusty or dirty electrical outlets may cause safety issues. Bending, twisting, pulling or putting heavy objects onto the power cord may cause electrical problems including fire. If power cord, plug, or electrical outlet are damaged, discontinue use immediately. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 6 DO NOT DRINK ACIDIC WATER. Do not store Alkaline or Acidic water in metal containers, although you can put alkaline water in the Water for LIFE stainless steel bottles as they are designed to maintain pH and ORP. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 7 If the machine will not be used for 3 days or more... 1. Unplug the power cord from the electrical outlet 2. Turn off the water valve to avoid leaking 3. Remove filters, drain and place in refrigerator in plastic bags. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 8: Installation Of Parts Guide

    3. How to use reagent drops. (BTB Chemical). Put 2-3 drops in approximately 1 ounce of water (2 tbsp) to be tested. Compare color to color chart provided in kit to determine pH level. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 9: Parts Of The Ionizer

    Parts for the Ionizer (Bottom) 1. Source water inlet 2. Acidic outlet 3. On/Off Power Switch 4. Fuse Box 5. Power Plug ** Plugs must be removed before installation. See page 16 for Quick Connect Fittings and Tubing instructions. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 10 Read these inst r uctions tho r oughly be f or e at t empting install ation Faucet (for M11 UC) 1- Water Spout 1- Acid W at er Spout 2- Digital Indicator 2- Digital Indi cat or 3- Water Spout...
  • Page 11: M11 Ng Installation (Countertop)

    M11 NG Installation (countertop) Refer to diagrams on page13. (help video on LifeIonizers.com/support) STEP 1: Unscrew the existing aerator from your faucet. STEP 2: Use Teflon plumbers tape on the threads. Make sure the black rubber washer is inside the diverter valve before you screw it onto your faucet.
  • Page 12 (in green) Pre Filter Bottom of ionizer Bottom of ionizer STEP 6: inlet valve Diverter valve outlet valve suction NOTE: Run 2-3 gallons of water through the pre-filters before you connect them to the ionizer. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 13: M11 Uc Ng Installation (Under Counter)

    M11 NG UC Installation (under counter) counter hole for faucet Cold Water Connect should be 1 3/8” Faucet Adapter MCU cable Alkaline hose Acid hose Tap water hose Tap water hose NOTE: Run 2-3 gallons of water through the Pre lter(s)
  • Page 14 Turn the main water line to the valve back on. Cold Water Connect valve. Source Water IMPORTANT ** Highlighted plugs must be removed before installation. See page 16 for Quick Connect Fittings and Tubing instructions. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 15: Quick Connect Fittings And Tubing

    Ensure system is depressurized before removing fittings. Push in the collar against the face of the fitting. With the collar held in this position, the tube can be removed. The fitting can then be re-used. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 16: Display Overview

    4. Acidic Selector 5. Menu/Function 6. Filter 1 Indicator/Reset 7. Filter 2 Indication/Reset 8. Filter 1/Life Indicator 9. Filter 2/Life Indicator 10. Operation Display Lamp 11. Level Indicator 12. Indicator Water Type (Alkaline/Acidic/Purify) 13. pH Indicator M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 17: Function Options

    Once you do this “VOL” will appear on the display and below that it will show a number. • To increase volume, press and release the “FILTER 2” button, to decrease the volume setting press and release the “FILTER 1” button. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 18 For optimum performance of the unit, you will need to clean your ion- izer with the CITRIC ACID CLEANING FILTER also known as the SCALING FILTER. We recommend using this cleaning cartridge 2-3 times a year depending on the hardness of your water. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 19 WATER FLOW CHECK (F-80) (0 is default setting) RUN TIMER (F-81) 10 minutes (10 is default setting) To show the power consumption and water flow information, press the “Menu” button and “Filter 1” button simlutaneously and hold down for about 8 seconds. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 20: M11 Ng Operation Method (Counter Top)

    M11 NG Operation Method (counter top) Button & Indicator Functions * Make sure the cold water is on and diverted to the ionizer. Alkaline water discharge method Press the “ON/OFF” button. Then press the “ALKALINE” button and keep tapping that button until the desired alkaline level displays on the screen.
  • Page 21: M11 Uc Ng Operation Method (Under Counter)

    M11 UC NG Operation Method (Under the Counter) DISPLAY WINDOW OPERATION MENU DESCRIPTION When you select alkaline water. 1~4 phases appear in number and light is marked by blue color. When you select acid water, 1~3 phases appear in number and light is marked by orange color.
  • Page 22: Indicator Functions

    *Acidic Water 2 - 2nd grade of acid water is being extracted now. *Acidic Water 1 - 1st grade of acid water is being extracted now. Purified Water Button *Purified Water is being extracted now. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 23: Internal Filter Replacement

    → Line up the filter tabs and press the filter down into the socket. → Turn the filter clockwise until it stops. → Replace the filter cover. → Reset the filter counter (see page 25). Internal Filter Wrench (comes with ionizer) M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 24: Filter Reset Instructions

    2) If the machine has not been used for a few days, let the water run for 3-5 minutes at the “Purified Water” setting before making Ionized Alkaline water for consumption. 3) Consult with the installer or retailer on the purchase of filters if in question about usage or installation. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 25: Scaling Filter Installation

    Citric Acid (Scaling) cleaning filter should be used 3 to 4 times per year. Cartridge is only good for one cleaning. ON/OFF PURIFIED NOTE: If the water dispersed from the spout is still slower than the waste water, the machine may need to be sent in for deep cleaning. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 26 The cleaning process is now complete. Remove the scaling filter and throw it way or recycle it and reinstall a #2 filter. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 27: Filtration Media

    Generates negative ions, increases water’s ionization 3. BioMass ball-Ceramic Filter - High quality ceramic filter designed for bacteria control. 4. Vitamin C Ceramic Technology™ Laboratory filtration technology for Chlorine and Chloramines. 5. Special Quality Sediment Filter Prevents sediment discharge. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 28: Pre-Filter Replacement

    Connect inlet and outlet tubing. Apply water pressure. 10. Run ionizer on “PURIFY” mode for around 3-5 minutes to flush out pre-filter. * Pre-filters should be replaced every year. * Pre-filter housings should be replaced every 2 years. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 29: Explanation Of Ionized Water

    - such as calcium, potassium, magnesium, and sodium. The anode has a positive charge and produces acidic ionized water (pH range 3.5~6.5) with positively charged hydroxide ions and attracts acidic minerals – such as chlorine, sulphur, phosphorus. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 30: Alkaline And Acidic Water Usage Guide

    B) When the Acid button is pressed, Acid water will be dispensed from the top spout and Alkaline water will be dispensed from the bottom spout. C) When the purify button is pressed, purified water will be dispensed from the bottom and top spouts. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 31: Uses Of Ionized Alkaline/Acidic Water

    Tea: Taste and aroma are everything to many people. You will be surprised at the improved color, taste, and aroma. You can use less tea and still achieve a full rich taste. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 32 Alkaline one. Water pH: 7.0 Free of chlorine, rust and cloudiness. Clean water is delicious drinking water. Children: Use purified water with a pH of 7.0 when preparing baby food. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 33 24 hours. Dishes: Dishes and glasses come out sparkling clean. Polishing: Polish mirrors, eyeglasses, glass objects and windows to a high sheen. House Cleaning: Remove dirt from hardwood floors, ceramic tiles, etc. without leaving a sticky residue. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 34: Performance Features

    UV Light System- LIFE UV Light Technology™ is an optional feature on our LIFE Ionizers®. UV light addresses cysts and bacteria as the water passes around the light inside the unit. UV Light is being used...
  • Page 35: Common Problems And Solutions

    (RO system, supply tubes is crimped. the unit. • House water pressure is sprinkler system, etc) too low. Call LIFE Ionizers® Tech Support for assistance. •Pre-filter and/or unit • If unit has been used for filters are blocked. 6 months or more, replace filters as needed.
  • Page 36: Operation Warnings/Error Messages

    Water drain outlet should not be closed. • Be sure to check the electric power 110V/220V prior to use. • In case of malfunction, contact LIFE Ionizers® Technical Support at 760.585.1692. • Do not use hot water as the ionizer is meant for cool water only.
  • Page 37: Acidic Cleaning Instructions

    Note: Our Citric Acid Cleaning Filter (available for purchase online) will be needed to clean the internal workings of the machine. This procedure must be performed 3-4 times per year to keep warranty intact. See page 26 for instructions on how to do this. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 38: Frequently Asked Questions

    Ionized Alkaline Water at strength level 1 (one) and strength level 2 (two). Children between the ages of 4 and 12 years of age should never drink Ionized Alkaline Water at strength level 3 (three) or strength level 4 (four). M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 39 1-3 glasses per day for the first week. You may increase the number of glasses per day during the first week if you’re feeling good. On average, two to three weeks per level; work your way up to a 10.5 pH (strength Level 4 (four). M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 40 The Higher pH (Alkaline properties) will last approximately 1-2 weeks. Q: Does Ionized Alkaline Water have any negative effects? Absolutely none, as long as it is used properly. Only the Ionized Alkaline Water should be consumed. NEVER DRINK THE ACIDIC WATER. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 41 Q: How does a water ionizer work? A: Your counter top Alkaline LIFE Ionizer® M11 NG can be directly connected to a diverter valve at the end of your faucet. Connecting directly to your faucet takes about 10-15 minutes. Once connected your water ionizer uses a two step process to transform your tap water into refreshing, healthy alkaline water.
  • Page 42 NOTE: All water filters have both a liters/gallons life and a time period before they stop working optimally. If you only use your ionizer on a limited basis, you will still need to change them annually so they are working correctly. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 43 Although it is safe to drink, wash the container - add one spoon of edible vinegar and water to the container, leave the container for approximately 1 hour, and wash the container. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 44 Your water source plays an important role on how your water Ionizer creates Ionized Alkaline Water. Being able to adjust the amperage will allow you to find the optimum pH for the best production of Alkaline Ionized water based on your water source. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 45 A: A water report is necessary to determine what type of filter is needed. Well water may need to be tested by an independent water testing company. Please contact your sales representative and they will pull your Federal Water Report, analyze it, and recommend filters. M11/M11 UC NG www.LifeIonizers.com/Support...
  • Page 46 • Citric acid cleaning filter should be used 3 to 4 times per year • Pre-filters should be changed annually. • Pre-filter housings should be changed every two years. Following these easy steps ensures optimal performance and guarantees your Lifetime Warranty on part & labor. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 47 Feel Free to contact us to confirm if the Dealer is an Authorized Dealer - 888 688 8889: Jeff or Kara The LIFE M11 NG has a LIFEtime warranty on both parts & labor. Q: What is your return policy? A: We invite you to try out our new range of LIFE Ionizer®...
  • Page 48 FDA, nor are they intended to treat, cure, mitigate, diagnose or prevent any illness or disease. The following technology is not intended to replace the advice of your family physician. M11/M11 UC NG www.LifeIonizers.com/Support www.LifeIonizers.com/Support...
  • Page 49 Contact U 6352 Corte Del Abeto, Suite H Carlsbad, CA 92011 866.321.3116 760.431.8047 *When calling technical support please be prepared to give your ionizer serial number located on the back of the unit. www.LifeIonizers.com/Support...
  • Page 50 revised 5-6-15...

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M11 ucM9M9 uc next generationNext generation m9Next generation m9 uc

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