TracVision TV3 User Manual
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TracVision TV3 User Manual

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Summary of Contents for TracVision TV3

  • Page 1 TracVision ® User’s Guide...
  • Page 2 TracVision TV3 User’s Guide This user’s guide provides all of the basic information you need to operate, set up, troubleshoot, and maintain the TracVision TV3 system. For detailed installation information, please refer to the TracVision TV3 Installation Guide. If you have any comments regarding this manual, please e-mail them to manuals@kvh.com.
  • Page 3 Trademark Information TracVision, KVH, and the unique light-colored dome with dark contrasting baseplate are trademarks of KVH Industries, Inc. All other trademarks are the property of their respective owners. Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document.

  • Page 4: Table Of Contents

    TracVision TV3 User’s Guide Table of Contents Introduction Documentation Overview..............3 Important Safety Information.............4 System Overview ................5 Getting Started Receiving Satellite TV Signals............11 Avoiding Blockage ................12 Turning On the System ..............13 Accessing the Web Interface ............14 Network Settings Connecting the TV-Hub to Your Onboard Network......17 TV-Hub Ethernet Settings ..............19...
  • Page 5 TracVision TV3 User’s Guide Receiver Settings Configuring a Linear Receiver for Automatic Switching ....35 Finding the IP Address of a DIRECTV Receiver ........36 Allowing External Access on a DIRECTV Receiver ......37 Setting the Dish Type on a DIRECTV Receiver .........38 Running a Check Switch Test on a DISH Network or Bell TV Receiver ................40...
  • Page 6 TracVision TV3 User’s Guide Troubleshooting Basic Checks ...................71 Status Information on the Home Page..........73 TV-Hub Status Indicators..............75 IP AutoSwitch Status Indicator ............77 Error Messages................78 System Logs ..................81 Operational Log ..............81 Event Log................82 System Information .................83 Technical Support................84 Maintenance Preventive Maintenance ..............87 Updating the Satellite Library ............88...

  • Page 7: Introduction

    TracVision TV3 User’s Guide Introduction 1. Introduction This section provides important safety information you need to know before using the system. It also provides an overview of the system and its documentation. Contents Documentation Overview ..................3 Important Safety Information ................4...

  • Page 8: Documentation Overview

    This is a danger, warning, or caution notice. Be sure to read these carefully to avoid injury! Related Documentation In addition to the Help accessible from the TV-Hub’s web interface, the following documents are provided with your TracVision system: Document Description Installation Guide...

  • Page 9: Important Safety Information

    There are no user-serviceable parts inside. WARNING Risk of Electric Shock If any component of the TracVision system becomes damaged and/ or no longer functions normally, disconnect it from power, secure it from unintended operation, and contact KVH Technical Support (see “Technical Support”...

  • Page 10: System Overview

    TracVision TV3 User’s Guide Introduction System Overview Your TracVision system is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your mobile audio/ video entertainment system. A basic system is illustrated below. Refer to the Installation Guide for detailed wiring diagrams.
  • Page 11 TracVision TV3 User’s Guide Introduction The TracVision system includes the following components: Antenna Housed within a protective radome, the antenna quickly acquires and tracks the desired satellite to deliver a crystal-clear television picture, even while you’re on the move. Its built-in DVB-S2 technology ensures...
  • Page 12 TracVision TV3 User’s Guide Introduction There are two versions of TV-Hub: • TV-Hub A: Supplied with North American systems; includes a built-in DIRECTV SWM (single wire multiswitch) with its associated connectors on the rear panel; also supports DISH Network and Bell TV services •...

  • Page 13: Getting Started

    TracVision TV3 User’s Guide Getting Started 2. Getting Started This section explains how to turn on the system for the first time and access the web interface. Contents Receiving Satellite TV Signals .................11 Avoiding Blockage ...................12 Turning On the System ..................13...

  • Page 14: Receiving Satellite Tv Signals

    Therefore, to receive TV signals from a given satellite, you must be located within that satellite’s unique coverage area, also known as its “footprint.” To view the latest TracVision satellite coverage maps, visit KVH’s website at www.kvh.com/footprint.

  • Page 15: Avoiding Blockage

    Avoiding Blockage Since satellites are located 22,300 miles (35,900 km) above the equator, the TracVision antenna must have a clear view of the sky to receive satellite TV signals. Anything that stands between the antenna and the satellite can block the signal, resulting in lost reception. Common causes of blockage include the following: •...

  • Page 16: Turning On The System

    TracVision TV3 User’s Guide Getting Started Turning On the System To turn on your TracVision system, follow these steps: 1. Make sure the antenna has a clear, unobstructed view of the sky. 2. At the rear panel of the TV-Hub, set the power switch to the On (|) position.

  • Page 17: Accessing The Web Interface

    TracVision TV3 User’s Guide Getting Started Accessing the Web Interface The TV-Hub’s web interface allows you to check system status, switch satellites and master receiver, update software and the satellite library, and configure all aspects of the system. To access the web interface...
  • Page 18 TracVision TV3 User’s Guide Network Settings 3. Network Settings This section explains the various ways you can connect to the TV-Hub to access the web interface. It also explains how to connect the TV-Hub to an onboard network. Contents Connecting the TV-Hub to Your Onboard Network ..........17 TV-Hub Ethernet Settings ................19...

  • Page 19: Network Settings

    TracVision TV3 User’s Guide Network Settings Connecting the TV-Hub to Your Onboard Network You can connect the TV-Hub to an onboard local area network (LAN). A network connection is necessary if any of the following conditions apply: • You have one or more IP AutoSwitches installed to enable automatic satellite switching (Linear/DISH Network/Bell TV only).
  • Page 20 TracVision TV3 User’s Guide Network Settings Once the TV-Hub is connected to your onboard network, you can access its web interface by entering the TV-Hub’s dynamically assigned IP address in the web browser of any device connected to the network. You can find the TV-Hub’s IP address on the web interface (select Settings >...

  • Page 21: Tv-Hub Ethernet Settings

    TracVision TV3 User’s Guide Network Settings TV-Hub Ethernet Settings By default, the Ethernet port of the TV-Hub is configured for Dynamic mode. This means that, when the TV-Hub is connected to an onboard network, the network’s router assigns it an IP address. Most routers are normally configured as a DHCP (dynamic host configuration protocol) server.

  • Page 22: Connecting To The Tv-Hub Using Its Built-In Wi-Fi

    TracVision TV3 User’s Guide Network Settings Connecting to the TV-Hub Using its Built-in Wi-Fi You can connect any Wi-Fi enabled mobile device (such as a smartphone, tablet, or laptop) to the TV-Hub via its built-in wireless access point (WAP). The wireless range will depend on the layout and structure of the vessel.

  • Page 23: Tv-Hub Wireless Settings

    TracVision TV3 User’s Guide Network Settings TV-Hub Wireless Settings By default, the TV-Hub’s wireless settings are configured for the following: • Wireless Mode: AP (Access Point) • SSID: TVHub-<TV-Hub serial number> • IP address: 172.16.0.1 • Security Mode: Off You can change any of these settings at the Settings page of the web interface (go to Settings >...

  • Page 24: Connecting Directly To The Tv-Hub Ethernet Port

    TracVision TV3 User’s Guide Network Settings Connecting Directly to the TV-Hub Ethernet Port You can connect a computer directly to the “Ethernet” port on the back of the TV-Hub. This option allows you to access the TV-Hub web interface if you do not have a Wi-Fi-enabled device and you do not wish to connect the TV-Hub to an onboard network.

  • Page 25: Resetting Network Settings To Factory Defaults

    TracVision TV3 User’s Guide Network Settings Resetting Network Settings to Factory Defaults If the TV-Hub’s network configuration becomes corrupted such that you can no longer access the web interface, you can reset all of the network settings to their original factory settings.
  • Page 26 TracVision TV3 User’s Guide Antenna Settings 4. Antenna Settings This section explains how to adjust the skew of a linear LNB, configure the antenna to use a NMEA input, and set advanced modes on or off. Contents Adjusting the LNB Skew Angle (Linear Only) ...........27 Using the Optional NMEA Input................30...

  • Page 27: Antenna Settings

    Setup Wizard. 3. At the Setup Wizard, note the displayed skew angle for the selected satellite. 4. Turn off the TV-Hub to remove power from the TracVision antenna. CAUTION For your own safety, make sure the TracVision system is powered off before you perform any work on the antenna.
  • Page 28 TracVision TV3 User’s Guide Antenna Settings Figure 4-1 Radome Removal 6. Using a 2mm Allen hex key, loosen (but do not remove) the two M4 socket set screws securing the LNB to the reflector. Figure 4-2 LNB Skew Adjustment 7. Rotate the LNB clockwise or counter-clockwise until the arrow on the LNB points to the correct skew angle printed on the choke feed.

  • Page 29: Understanding Skew

    Linearly polarized satellite signals are transmitted in vertical and horizontal “waves” offset exactly 90° from each other. Since these signals are oriented in a precise cross pattern, the TracVision antenna’s receiving element, called the LNB, must be oriented in the same way.

  • Page 30: Using The Optional Nmea Input

    TracVision TV3 User’s Guide Antenna Settings Using the Optional NMEA Input If a NMEA device is connected to the TV-Hub, the antenna can use its GNSS position and heading data to speed up satellite acquisition. (Refer to the Installation Guide for details on connecting the NMEA device.) The current position and heading will also be displayed on the...
  • Page 31 Own Ship Data True Heading and Status Water Speed and Heading GNSS Position Data 2. Select the NMEA source at the TracVision Setup Wizard. You can launch the Setup Wizard from the web interface (go to Settings > General Settings).

  • Page 32: Advanced Settings

    Sleep mode locks the antenna in place and shuts down the motors to conserve power and silence the antenna. KVH recommends that you keep Sleep mode set to ON (default setting). • Sidelobe Mode: This mode only applies to the TracVision TV6 model.
  • Page 33 Receiver Settings 5. Receiver Settings This section explains how to set up various types of satellite TV receivers to operate with the TracVision system. Contents Configuring a Linear Receiver for Automatic Switching........35 Finding the IP Address of a DIRECTV Receiver ..........36 Allowing External Access on a DIRECTV Receiver ...........37...

  • Page 34: Receiver Settings

    For automatic satellite switching to work properly using the DiSEqC communication protocol, you need to set up your receivers for the same satellites you installed in the TracVision antenna. Be sure to set up the satellites in the receiver in the exact same order as they were set up in the antenna.

  • Page 35: Finding The Ip Address Of A Directv Receiver

    TracVision TV3 User’s Guide Receiver Settings Finding the IP Address of a DIRECTV Receiver To enable automatic satellite switching on a SWM-compatible DIRECTV receiver, you need to enter the receiver’s IP address at the TV-Hub’s web interface (see “Setting Up a DIRECTV Receiver for Automatic Switching”...

  • Page 36: Allowing External Access On A Directv Receiver

    TracVision TV3 User’s Guide Receiver Settings Allowing External Access on a DIRECTV Receiver For automatic satellite switching, the TV-Hub needs to communicate with the receiver over the onboard network. The receiver needs to be set up to allow this external access. To allow external access on a...

  • Page 37: Setting The Dish Type On A Directv Receiver

    TracVision TV3 User’s Guide Receiver Settings Setting the Dish Type on a DIRECTV Receiver To work with the TracVision system, the DIRECTV receiver(s) must be set to the correct dish type for your particular configuration. To set the dish type, follow these steps: NOTE: A video tutorial of this procedure is available in KVH’s TracVision...
  • Page 38 TracVision TV3 User’s Guide Receiver Settings Figure 5-4 Satellite Dish Setup on DIRECTV Receiver...

  • Page 39: Running A Check Switch Test On A Dish Network Or Bell Tv Receiver

    Running a Check Switch Test on a DISH Network or Bell TV Receiver To operate with the TracVision system, you need to run a single Check Switch test on every DISH Network or Bell TV receiver. To run a Check Switch test, follow these steps: NOTE: A video tutorial of this procedure is available in KVH’s TracVision...
  • Page 40 Check Switch. The receiver now runs the Check Switch test. 12. At the Installation Summary screen, make sure all of the satellites you installed in the TracVision antenna are listed “OK.” Also be sure the switch type is “DP34.” If you do not see these results, select Test to run another test.
  • Page 41 TracVision TV3 User’s Guide Receiver Settings 16. At this point, you may activate the receiver. Call the number provided in “Activating Your Receiver(s)” on page 43. Once the receiver is activated, the process is complete. 17. Repeat this procedure for any additional receivers, making sure you connect each receiver directly to the TV-Hub as directed in step 2.

  • Page 42: Activating Your Receiver(S)

    TracVision TV3 User’s Guide Receiver Settings Activating Your Receiver(s) Before you can watch television, the receiver(s) must be activated for your satellite TV service. Refer to the receiver owner’s manual or packaging for details. To activate DIRECTV U.S. or DISH Network receivers, call the...
  • Page 43 TracVision TV3 User’s Guide Satellite Settings 6. Satellite Settings This section explains how to select, edit, and add satellites and satellite groups. Contents Selecting a Single Satellite..........47 Creating a New Satellite..........48 Selecting a Satellite Group ..........49 Creating a New Satellite Group ........51 Changing Satellites in a Group ........

  • Page 44: Satellite Settings

    TracVision TV3 User’s Guide Satellite Settings Selecting a Single Satellite If all of the programming you want to watch is carried by a single satellite, follow these steps to configure the antenna to track that one satellite: Important! KVH recommends that you run the Setup Wizard whenever you need to change the configuration of your system (especially if you need to change your satellite TV service or receiver equipment).

  • Page 45: Creating A New Satellite

    TracVision TV3 User’s Guide Satellite Settings Creating a New Satellite If the satellite you wish to track is not included in the satellite library, you can add a new custom “User” satellite. To create a new satellite, follow these steps: 1.

  • Page 46: Selecting A Satellite Group

    TracVision TV3 User’s Guide Satellite Settings Selecting a Satellite Group The TV-Hub comes preloaded with some of the most popular groups of satellites. To select one of these preset groups for tracking, or to select a custom group that you created yourself, follow these steps:...
  • Page 47 TracVision TV3 User’s Guide Satellite Settings Linear Groups Compatible Preset Satellite Groups (A–B–C–D) Antennas Europe 1: Hotbird – Astra1 – Astra2S – Astra3 TV5, TV6* Europe 2: Astra3 – Astra1 – Hotbird – Astra2S TV5, TV6* Scandinavia: Astra4 – Thor – Hotbird – Astra1 TV5, TV6* * Automatic skew required.

  • Page 48: Creating A New Satellite Group

    TracVision TV3 User’s Guide Satellite Settings Creating a New Satellite Group If there is no preset satellite group containing the satellites you want to track, you can create your own custom satellite group. Follow these steps: 1. On the Satellites page of the web interface, set Satellite Mode to Group.
  • Page 49 TracVision TV3 User’s Guide Satellite Settings Figure 6-4 Creating a New Satellite Group...

  • Page 50: Changing Satellites In A Group

    TracVision TV3 User’s Guide Satellite Settings Changing Satellites in a Group While you cannot alter the satellites in a preset group, you can change the satellites that are included in any user-defined group. Follow these steps to edit a user-defined group: 1.

  • Page 51: Changing Satellite Tracking Parameters

    TracVision TV3 User’s Guide Satellite Settings Changing Satellite Tracking Parameters A satellite TV service provider may change a transponder frequency or other satellite parameters at any time without warning. Since the antenna uses these parameters to identify and track the satellite, the TV-Hub allows you to change the tracking parameters of any satellite in its library.
  • Page 52 TracVision TV3 User’s Guide Satellite Settings Figure 6-6 Edit Satellite Details 3. If the satellite is a custom user-defined satellite, you can change the additional parameters listed below. Parameter Description Satellite Name User-defined name (e.g., User Sat 1) Region Africa, Asia, Australia/New Zealand,...

  • Page 53: Switching Satellites

    TracVision TV3 User’s Guide Switching Satellites 7. Switching Satellites This section explains how to switch between multiple satellites installed in the antenna. Contents Automatic Satellite Switching – Linear, DISH Network, or Bell TV....59 Automatic Satellite Switching – DIRECTV............63 Selecting Automatic Switching Mode..............66 Selecting the Master Receiver ................67...

  • Page 54: Automatic Satellite Switching - Linear, Dish Network, Or Bell Tv

    TracVision TV3 User’s Guide Switching Satellites Automatic Satellite Switching – Linear, DISH Network, or Bell TV In Automatic satellite switching mode, the TV-Hub can accept DiSEqC satellite change commands from linear, DISH Network, or Bell TV receivers that are either: •...

  • Page 55: Setting Up A Linear Receiver For Automatic Switching

    TracVision TV3 User’s Guide Switching Satellites Setting Up a Linear Receiver for Automatic Switching For automatic switching to work properly with your linear receivers, be sure to set up the satellites in each receiver in the same order as they are set up in the antenna.

  • Page 56: Setting Up A Dish Network/Bell Tv Receiver For Automatic Switching

    49). User-defined groups are limited to manual satellite switching only. • Run the TracVision Setup Wizard and initiate a Check Switch test on the receiver when prompted to do so. See “Running a Check Switch Test on a DISH Network or Bell TV Receiver”...

  • Page 57: Setting Up An Ip Autoswitch

    TracVision TV3 User’s Guide Switching Satellites Setting Up an IP AutoSwitch Whenever you install a new IP AutoSwitch, you need to add it to the Autoswitch page of the web interface. Enter the IP AutoSwitch’s serial number and assign it a friendly name (e.g., “Salon”). You can find the serial number on the bottom of the IP AutoSwitch.

  • Page 58: Automatic Satellite Switching - Directv

    TracVision TV3 User’s Guide Switching Satellites Automatic Satellite Switching – DIRECTV In Automatic satellite switching mode, the TV-Hub can accept commands from SWM-compatible DIRECTV receivers to automatically switch between the 101W and 119W satellites. (To learn more about SWM technology, see “Understanding DIRECTV SWM...

  • Page 59: Setting Up A Directv Receiver For Automatic Switching

    TracVision TV3 User’s Guide Switching Satellites Setting Up a DIRECTV Receiver for Automatic Switching During system installation, your SWM-compatible receivers should have been set up for you. (See the Installation Guide for details.) If you wish to add a new SWM-compatible receiver, follow these steps: 1.

  • Page 60: Understanding Directv Swm Technology

    TracVision TV3 User’s Guide Switching Satellites Understanding DIRECTV SWM Technology The TV-Hub has a built-in DIRECTV single wire multiswitch (SWM), allowing you to connect multiple SWM-compatible receivers via a single coax cable. At startup, the SWM allocates one of eight channels to each tuner it detects on the cable.

  • Page 61: Selecting Automatic Switching Mode

    TracVision TV3 User’s Guide Switching Satellites Selecting Automatic Switching Mode To select automatic switching, simply select the Automatic satellite switching mode at the Home page of the web interface. Figure 7-6 Automatic Satellite Switching on Home Page...

  • Page 62: Selecting The Master Receiver

    TracVision TV3 User’s Guide Switching Satellites Selecting the Master Receiver The master receiver controls satellite selection. The TracVision antenna will switch between satellites automatically as you change channels using the master receiver’s remote control. All other receivers will only be able to select channels that are carried by the currently selected satellite.

  • Page 63: Manual Satellite Switching

    TracVision TV3 User’s Guide Switching Satellites Manual Satellite Switching Even if your system is set up for automatic satellite switching, you always have the option to manually switch satellites at the Home page of the web interface. Simply select the Manual satellite switching mode then select the desired satellite from the displayed list of installed satellites.
  • Page 64 TracVision TV3 User’s Guide Troubleshooting 8. Troubleshooting This section identifies some basic problems along with their possible causes and solutions. It also explains what the status lights and error messages indicate, how to view the system logs and information, and how to get technical support.

  • Page 65: Troubleshooting

    Troubleshooting Basic Checks If you are experiencing a problem receiving satellite TV with your TracVision system, first check the following: Check the System Status Information Check the status indicators in the upper-left corner of the Home page of the web interface, or check the three lights on the front of the TV-Hub itself.
  • Page 66 TracVision TV3 User’s Guide Troubleshooting Adjust the LNB Skew Angle (Linear Systems Only) If your antenna is not equipped with automatic skew, you need to manually set the antenna’s LNB to the correct skew angle for the selected satellite and your current location. Refer to “Adjusting the...

  • Page 67: Status Information On The Home Page

    TracVision TV3 User’s Guide Troubleshooting Status Information on the Home Page The Home page of the web interface provides basic system status information, as described below. Figure 8-1 Home Page Item Description Three status indicators match the physical status lights on the TV-Hub (see “TV-Hub Status Indicators”...
  • Page 68 TracVision TV3 User’s Guide Troubleshooting Item Description Latitude/longitude of your current location, based on GPS input or manual entry List of satellites currently installed in the antenna Your current true heading (requires NMEA input) Direction to the satellite, in relation to the bow of the vessel;...

  • Page 69: Tv-Hub Status Indicators

    TracVision TV3 User’s Guide Troubleshooting TV-Hub Status Indicators Status lights on the Home page of the web interface and on the front of the TV-Hub itself indicate the current status of the system and can help you identify problems quickly.
  • Page 70 TracVision TV3 User’s Guide Troubleshooting Antenna Light The table below explains what the Antenna light indicates. State Description No power input to the antenna Green Antenna is tracking a satellite Green, flashing Antenna is initializing or searching for a satellite...

  • Page 71: Ip Autoswitch Status Indicator

    TracVision TV3 User’s Guide Troubleshooting IP AutoSwitch Status Indicator A status light on the IP AutoSwitch indicates the current status of the IP AutoSwitch. Figure 8-3 IP AutoSwitch Status Light The table below explains what the IP AutoSwitch status light indicates.

  • Page 72: Error Messages

    TracVision TV3 User’s Guide Troubleshooting Error Messages If any of the Status indicators on the Home page of the web interface are flashing orange, flashing red, or solid red, click on it to view the error message. Figure 8-4 Example of Error Messages under Status Indicators The table below lists all of the possible error messages.
  • Page 73 TracVision TV3 User’s Guide Troubleshooting Error Description An automated reboot of the TV-Hub is in process to resolve low memory. No action is required. The TV-Hub is running low on memory but it should be able to recover without a reboot.
  • Page 74 TracVision TV3 User’s Guide Troubleshooting Error Description The antenna’s internal temperature exceeds acceptable limits. Turn off the system and allow it to cool. The antenna’s main board has lost gyro calibration data. A technician should calibrate the antenna’s gyros. The antenna has lost RF communications. Contact KVH.

  • Page 75: System Logs

    TracVision TV3 User’s Guide Troubleshooting System Logs Two system logs are available on the Support page of the web interface to capture historical system data: • Operational Log (see “Operational Log” on page • Event Log (see “Event Log” on page...

  • Page 76: Event Log

    TracVision TV3 User’s Guide Troubleshooting Event Log The Event Log keeps a historical record of all major system events, including any error messages the antenna system generates. On the Support page of the web interface, select Event Log. You can then save the log file (.log extension) to your computer or e-mail it to KVH...

  • Page 77: System Information

    TracVision TV3 User’s Guide Troubleshooting System Information You can find the serial numbers, software versions, voltages, and other technical information for the TV-Hub and antenna on the Support page of the web interface (go to Support > System Info). You will need this information whenever you contact KVH Technical Support.

  • Page 78: Technical Support

    TracVision TV3 User’s Guide Troubleshooting Technical Support The TracVision system is a sophisticated electronic device; only specially trained KVH-certified technicians have the tools and expertise necessary to diagnose and repair a system fault. Therefore, if you experience an operating problem or require technical assistance,...
  • Page 79 TracVision TV3 User’s Guide Maintenance 9. Maintenance This section explains how to perform preventive maintenance to keep the system in tip-top shape. It also explains how to update the software and satellite library, and restart system components. Contents Preventive Maintenance ..................87 Updating the Satellite Library ................88...

  • Page 80: Maintenance

    TracVision TV3 User’s Guide Maintenance Preventive Maintenance The following tasks should be performed periodically to help maintain peak performance: • Vacuum the vents on the TV-Hub. Air needs to flow through these vents to cool the electronic components and prevent overheating.

  • Page 81: Updating The Satellite Library

    Updating the Satellite Library Service providers occasionally change the tracking parameters of their satellites, necessitating an update to the data in the TracVision satellite library. You can update your system’s satellite library to the latest version at any time by downloading the file from KVH’s Update server and uploading it to the TV-Hub.
  • Page 82 TracVision TV3 User’s Guide Maintenance 2. Once you have downloaded the file onto your computer, use the same computer to access the TV-Hub’s web interface (see “Accessing the Web Interface” on page 14). 3. At the Updates page of the web interface, select the satellite library then select Install Update.

  • Page 83: Updating The Software

    Using an iPhone/iPad If you have an iPhone or iPad, and your device has an Internet connection, you can use the TracVision TV/RV App to download the latest software and upload it to the system. You can download the App for free from the Apple iTunes App Store.
  • Page 84 TracVision TV3 User’s Guide Maintenance 2. Once you have downloaded the file to your computer, use the same computer to access the TV-Hub’s web interface (see “Accessing the Web Interface” on page 14). 3. At the Updates page of the web interface, select the antenna then select Install Update.

  • Page 85: Corrective Maintenance

    TracVision TV3 User’s Guide Maintenance Corrective Maintenance If a system component fails, it will need to be replaced by a KVH- certified technician. Instructions are provided with the replacement part. Important! Field replaceable units should only be replaced by a trained, KVH- certified technician.

  • Page 86: Restarting The System

    You can restart the following system components at the web interface (go to Support > Restart System). • Restart Antenna: Restarts the TracVision antenna. Choose this option whenever the antenna is unable to find the satellite. • Restart All: Restarts both the TV-Hub and the antenna. Choose this option if the problem cannot be isolated to the antenna.
  • Page 87 TracVision TV3 User’s Guide Specifications Appendix A. Specifications This section provides the technical specifications of the TracVision system’s components. Contents System Specifications ............. 97...

  • Page 88: System Specifications

    TracVision TV3 User’s Guide Specifications System Specifications NOTE: All specifications are subject to change without notice. TracVision TV3 Antenna Specifications Attribute Rating Meets Inmarsat BGAN operational, survival, vibration, and shock specifications Dimensions 15.5" (39.4 cm) OD x 17.6" (44.7 cm) H •...
  • Page 89 TracVision TV3 User’s Guide Specifications TV-Hub Specifications Attribute Rating Meets Inmarsat operational, survival, and shock specifications Dimensions 11.2" (28.5 cm) W x 8.5" (21.6 cm) D x 2.8" (7.1 cm) H Weight 10 lbs (4.5 kg) Temperature Operating: 5°F to +131°F (-15°C to 55°C) Survival: 5°F to +158°F (-15°C to +70°C)
  • Page 90 www.kvh.com KVH Industries A/S KVH Industries, Inc. KVH Industries Pte Ltd. EMEA Headquarters World Headquarters Asia-Pacific Headquarters Kokkedal, Denmark Middletown, RI U.S.A. Singapore Tel: +45 45 160 180 Fax: +45 45 160 181 Tel: +1 401 847 3327 Fax: +1 401 849 0045 Tel: +65 6513 0290 Fax: +65 6472 3469 E-mail: info@emea.kvh.com E-mail: info@kvh.com...

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