Related Manuals for Hayward AQ-CO-HOMENET
Summary of Contents for Hayward AQ-CO-HOMENET
- Page 1 Aqua Connect Home Network (ACHN) Diagnostics Manual AQ-CO- HOMENET Copyright 2014 Hayward Industries Inc.
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Page 2: Table Of Contents
Table of Contents Important safety instructions Pg. 1 5. ‘Constant Screen Refresh or Not Updating’ Pg. 15-17 Aqua Connect Firmware Requirements Pg. 2 Aqua Connect: Training the Device Pg. 18 Operation Status LEDs Pg. 3 Aqua Connect: Performing a Range Test Pg. -
Page 3: Important Safety Instructions
Aqua Connect Home Network (ACHN) Diagnostics Warning High Voltage Electrocution Hazard Hazardous voltage can shock, burn, cause serious injury and or death. To reduce the risk of electrocution and or electric shock hazards: • Only qualified technicians should remove the panel •... -
Page 4: Aqua Connect Firmware Requirements
ACHN Minimum Requirements Family Model Firmware Generation Antenna AQL2-BASE-RF v1.10 & Pro Logic All Models including PL-P-4 v4.20 & higher -OR- Aqua Rite Pro All Models v1.20 & higher Page 2... -
Page 5: Operation Status Leds
ACHN Operation Status LEDs Description Normal Operation: ON Solid Indicates whether or not the ACHND is communicating with the pool controller. Normal Operation: Flashing Indicates when the ACHND is sending information through the Ethernet cable. Normal Operation: Flashing Indicates when the ACHND is receiving information from the Ethernet cable. -
Page 6: Lan Feature Not Showing Up
1: Aqua Connect Not Functioning LAN Feature Not Showing Up If the Intranet otherwise known as the LAN feature is not working using the last three digits of the MAC address, proceed to step 1A located on page 5. *Note: the MAC Address is 12 characters long and can be located on the label underneath the ACHN device* Page 4... - Page 7 1: Aqua Connect Not Functioning LAN Feature Not Showing Up Verify that the ACHN is communicating with the home network Step 1A Internet ACHN Computer Verify the ACHN has power and its Ethernet cable is plugged into the same router as the computer. If the Tx and Rx LEDs do not appear replace the Ethernet cable.
- Page 8 1: Aqua Connect Not Functioning LAN Feature Not Showing Up Substitute the http://mypoolxxx with Locate and click on the App Store, Locate the IP address assigned to the ACHN the “Search” icon at the bottom and type “Fing” by the home network into the search bar III: Click on the “Fing”...
- Page 9 1: Aqua Connect Not Functioning LAN Feature Not Showing Up Click on the IP address that Click on the start button VII: Scroll up to run matches the MAC address (in light and select VIII: In the “Open” bar, type “cmd” and grey font).
- Page 10 1: Aqua Connect Not Functioning LAN Feature Not Showing Up Type ping mypool followed by the last Once the test has run the IP address three digits of the MAC address and should appear in brackets as highlighted press enter below Step 1F Step 1G...
- Page 11 1: Aqua Connect Not Functioning LAN Feature Not Showing Up Check the main software revision in Register the unit through the ACHN website. www.aquaconnectweb.com the diagnostics menu. Step 1J Step 1H Press the menu button until Diagnostic Menu appears. If Set-up New Account does not appear click on Classic Press the right arrow until main software rev.
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Page 12: Unit Not Communicating
2: Aqua Connect Not Functioning Unit Not Communicating Verify the RF LED is Verify an internet illuminated green connection Step 2A Step 2B Make sure the internet connection is working If the RF LED is not lit, go to train the ACHN on the device you are trying to access the (p.18). - Page 13 2: Aqua Connect Not Functioning Unit Not Communicating Log in to the web account and check Check the main software revision in the Pool Settings by clicking on the tab the diagnostics menu. Step 2C Step 2D Press the menu button until Diagnostic Menu appears.
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Page 14: Can't Sign Into Web Account
3: Aqua Connect Account Can’t Sign into Web Account Verify Username and Wait 15 minutes and retry retry Password sign in Step 3A Step 3B Double check the user name and retry Though the username is not case password. Though the username is not sensitive the password is. -
Page 15: No Leds Illuminated
4: Aqua Connect Device No LEDs Illuminated Verify the 5DC through ACHN Verify receptacle has power power cable Step 4A Step 4B With the power cable plugged into the wall check the If plug is a GFCI verify it is not tripped. power on the output side of the transformer for 5DC Check the plug for power. - Page 16 4: Aqua Connect Device No LEDs Illuminated Plug in Power and Ethernet Cables Verify the Internet Connection Step 4C Step 4D Internet Plug the Ethernet into another router port. If the Tx and If the internet connection has been verified and the Tx Rx do not appear replace the cable and if LEDs still do and Rx LEDs do not appear replace the Aqua Connect.
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Page 17: Constant Screen Refresh Or Not Updating
5: Aqua Connect Device Constant Screen Refresh or Not Updating Unplug the ACHN device for a Note the browser being used with couple of minutes and then the Aqua Connect Website restore power Step 5A Step 5B If this does not correct the problem on an If refreshing the browser does not correct the issue, Apple product, proceed to step 5C (p. - Page 18 5: Aqua Connect Device Constant Screen Refresh or Not Updating Locate and click on the App Store Locate the “Search” icon (bottom) and type “Chrome” into the search bar III: Click on “Chrome” App Step 5C Click on the App Store which is located on the dashboard. Click on the search option and type “Chrome”...
- Page 19 5: Aqua Connect Device Constant Screen Refresh or Not Updating Install the Google Chrome browser Check ACHN functionality by trying on non-Apple based device the remote control feature Step 5D Step 5E To download the Google Chrome browser on a If problem still persists temporarily disable all security non-Apple based product.
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Page 20: Aqua Connect: Training The Device
Aqua Connect: Training the Device Use the following steps to train the Aqua Connect Home Network Device to the control system. Make sure both units are powered up when conducting this step. Step 1 Step 2 Step 3 Press the Menu button on the ProLogic Press the “+”... -
Page 21: Aqua Connect: Performing A Range Test
Aqua Connect: Performing a Range Test Use the following steps to perform a range test, verifying the RF signal strength between the ACHN device and the control system. Once complete, clear the test by power cycling the ACHN device. Step 1 Step 2 Step 3 To perform a range test unplug the... -
Page 22: Troubleshooting Charts
Troubleshooting Charts Replace Verify home Are the Tx LAN feature Ethernet network and Rx not showing up cable connection flashing? (Page 5) (Page 5) Problem solved Substitute the Is this an Possible router “friendly name with Apple problem device? the IP address (Page 6) Download the Did that... - Page 23 Troubleshooting Charts Train the Verify the RF Unit Not Check Is the RF LED ACHN LED is green Communicating antenna illuminated? device (Page 18) (Page 10) Contact Preform a Replace Internet service Is RF range test Power cycle board provider LED Lit? ACHN device (Page 19)
- Page 24 Troubleshooting Charts Verify the Is the account Wait 15 minutes Can’t Sign into Username and temporarily then call Tech Service Web Account retry password disabled? (908) 355.7995 (Page 12) Did you gain access Problem to the solved account? Contact Tech Service (908) 355.7995 for further assistance Note: If contacting technical support please have the username and email associated with the...
- Page 25 Troubleshooting Charts Verify the Check for 5V Are 5V No LEDs receptacle (DC) at the present Illuminated has power power cable ±.5V? (Page 13) (Page 13) Replace Did the Rx Consult an Plug Ethernet ACHN plug and Tx electrician cable into a LEDs working port appear?
- Page 26 Troubleshooting Charts Constant Did that Power cycle Refresh the Screen Refresh/ correct the ACHND browser Not Updating problem? (Page 15) Problem Problem solved solved Is this an Apple based product? Did that correct the problem? Go to the App Go to Chrome Temporarily Store and install homepage and...
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Page 27: Setting Up A Sub Account
Aqua Connect: Quick Tips Setting up a Sub Account 1. Log in to main account 2. Click on Account Settings (www.aquaconnectweb.com) to create the Sub Account *Note: If accessing from a tablet or mobile device select the classic option at the bottom of the page.* Page 25... - Page 28 Aqua Connect: Quick Tips Setting up a Sub Account 3. Scroll to the bottom and click 4. Populate all required info. on “Create Sub Account” including username and password Page 26...
- Page 29 Aqua Connect: Quick Tips Setting up a Sub Account 5. Once Populated scroll to 6. Select the pool you wish to have access the bottom and select the to via the site list (Note: step 6 and 7 will have to be done for every pool desired) “Add”...
- Page 30 Aqua Connect: Quick Tips Setting up a Sub Account 7. Go to Pool Settings > Manage Access and change the level of access desired for each sub account created Page 28...
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Page 31: Disabling A Sub Account
Aqua Connect: Quick Tips Disabling a Sub Account 1. Log in to main account 2. Click on the Account (www.aquaconnectweb.com) Settings button (bottom left) *Note: If accessing from a tablet or mobile device select the classic option at the bottom of the page.* Page 29... - Page 32 Aqua Connect: Quick Tips Disabling a Sub Account 3. Scroll to the bottom and click 4. Click on the Sub Account we wish on “Create Sub Account” to disable Page 30...
- Page 33 Aqua Connect: Quick Tips Disabling a Sub Account 5. Change access to 6. Scroll to the bottom and click “Disabled” “Save and Return” to finalize Page 31...
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