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Altesys Micro VoIP 200 User Manual

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IP PBX
Micro VoIP 200
User Manual
Version 1.7
Altesys SpA
www.altesys.com

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  • Page 1 IP PBX Micro VoIP 200 User Manual Version 1.7 Altesys SpA www.altesys.com...

  • Page 2: Table Of Contents

    Micro VoIP 200 Table of Contents 1. OVERVIEW ............................4 1.1 I ..........................4 NTRODUCTION 1.2 K ..........................5 EATURES 1.3 H ......................7 ARDWARE PECIFICATION 2. BASIC INSTALLATION ........................8 2.1 N .......................... 10 ETWORK ETUP 2.2 U ........................12 ANAGEMENT 2.2.1 Install IP-Phone Automatically .....................
  • Page 3 Micro VoIP 200 5.9 P ..........................57 ASSTHROUGH 5.10 UP P ............................58 5.11 P ..........................59 OOLKIT 6. LOG ..............................60 7. MANAGEMENT..........................61 7.1 R ........................ 61 EMOTE ANAGEMENT 7.2 P ............................ 62 ASSWORD 7.3 U ............................. 63 PGRADE APPENDIX I - DHCP SERVER FUNCTION NOTICE ..............

  • Page 4: Overview

    With Micro VoIP 200, company with branch offices in different countries can be easily combined together to work like a virtual single office through internet. Micro VoIP 200 can also register to an ITSP vendor to let all offices share the benefits of the services from ITSP.

  • Page 5: Key Features

    Micro VoIP 200 1.2 Key Features Built-in SIP Proxy Server • RFC3261 Session Initialization Protocol DTMF Relay: Inband/Info/RFC-2833 Proxy Routed Mode and Direct Mode 200 User Registrations 30 Concurrent Calls Built-in NAT(Router) and Firewall Functions • DHCP Server for LAN Users...
  • Page 6 User Management via Web Browser Call/Pickup Group Codec: G.723.1(6.3k/5.3k)*, G.729A/B, G.711(A-law/U-law) Display 200 Registered User’s Status: Unregistered / Registered / On-Call Outgoing Call Block List (10) Register to Other Micro VoIP 200 Remote Office Support Interoperable with Other SIP Devices Call Features •...

  • Page 7: Hardware Specification

    Output: +12V DC, 1 A Dimension 15cm(W)x12cm(D)x3cm(H) Weight 500 g Operating 32 - 104 o F (0 – 40 o C) Temperature Humidity 10%-95% (non-condensing) EMI Compliance CE / FCC Table 1. Hardware Specification of Micro VoIP 200 User Manual v1.53...

  • Page 8: Basic Installation

    Micro VoIP 200 is designed to be installed easily. Before installation, connecting a computer or a Notebook PC to the LAN port of Micro VoIP 200, setting the network environment of the computer to be static IP with IP address 192.168.1.xxx (could be for example 192.168.1.100). Then log into Micro VoIP 200 with the web browser on the connected Notebook/PC.
  • Page 9 NAT/Router function inside. You can let Micro VoIP 200 to work as a NAT/Router for the computers on your office, or you can just let Micro VoIP 200 work as a pure IP PBX and let other NAT/Router device to do the NAT function for the computers on the office.

  • Page 10: Network Setup

    Click the Network Setup item on the main menu; you will se e the following web page. 1. LAN: You can change the LAN IP Address and Subnet Mask of the Micro VoIP 200 here. If there is already another DHCP server or another NAT/Router device existed in the LAN network, you must make sure that they are not using the same sub network.
  • Page 11 Micro VoIP 200 User Manual v1.53...

  • Page 12: User Management

    Micro VoIP 200 2.2 User Management To let the IP-Phone register to Micro VoIP 200, you need to set the user accounts of all the IP-Phones to be installed in the User Mgmt. page. By clicking the IP PBX link, the submenu will expand. Then click User Mgmt., you can see four default users shown in the web page.
  • Page 13 Micro VoIP 200 Figure 2 Micro VoIP 200 used as both IP PBX and NAT/Router 2. Index: the sequence number in this list of the users (IP Phones) accounts. : check this box for the items that wanted to be deleted together.
  • Page 14 13. APS: the field when set to “YES” will enable the auto-provisioning (auto-installation) of this specific IP Phone, the Micro VoIP 200 will give the user accounts to the specific IP Phone (identified by the MAC address), and thus the IP Phones could be installed without any configuration.

  • Page 15: Install Ip-Phone Automatically

    2.2.1 Install IP-Phone Automatically If you purchased a batch of IP-Phones with the Micro VoIP 200 at the same time, you can install all these IP Phones automatically without doing any configuration on each IP Phone, you just need to do some configurations on Micro VoIP 200 only.
  • Page 16 7. Choose the APS to Yes; the IP-Phone will then be able to get the individual configuration from the Micro VoIP 200 and work automatically. If the user is the local user, it will get the TFTP server IP address and auto configuration file via DHCP header. If the user is the remote user, you have to enter the WAN IP address of Micro VoIP 200 to the IP phone web page manually.

  • Page 17: Install Ip-Phone Manually

    Micro VoIP 200 settings: On the Micro VoIP 200, you need to add this user account to allow the IP Phone to register into it. By clicking the Edit button on the 001 row, the following page will pop-up. The MAC address field is needed if the IP Phone wants to get IP address from Micro VoIP 200 by DHCP.

  • Page 18: Ip Phone Registration And Call Status

    IP Phones are displayed in the User Mgmt. page as shown in the figure below. If the IP Phone is registered to the Micro VoIP 200 successfully, the Call Status field of that IP Phone will be green light. Red light means unregistered and yellow light means registered on on-call.

  • Page 19: Two-Level Management

    IP-PBX, while the user can only configure his setting or view his status. For each legal user, he can login the Micro VoIP 200 with the registered number and password. The following page shows the menu structure when user 101 has login into the Micro VoIP 200 successfully.

  • Page 20: Dhcp Server Configuration

    WINS Server (for Windows). Micro VoIP 200 could possibly get the DNS server from ISP (using PPPoE or DHCP), if you want this DNS server information passed to DHCP client, you can check on Provide Real DNS Server option.

  • Page 21: Ip-Pbx Settings

    Micro VoIP 200 4. IP-PBX Settings In the following sections, all the IP PBX related functions will be introduced. 4.1 System The System settings are for the IP PBX related basic parameters, including the following parts. General Voice Mail Call Detailed...

  • Page 22: General

    Micro VoIP 200 4.1.1 General Language: The current language of the web page and voice message. WAN IP: displayed current WAN IP address of ComCenter-200. LAN IP: displayed current LAN IP address of ComCenter-200. Port: The ComCenter-200 works as a SIP proxy server for the other SIP devices, any SIP devices can register to ComCenter-200 to the WAN IP or LAN IP addresses, you can change the port of this proxy server by modifying the Port field in the IP PBX Configuration page.

  • Page 23: Voice Mail

    Micro VoIP 200 4.1.2 Voice Mail VM Status: This will show how many VM existed in the system and how many available seconds of VM can be stored in the system. Maximum Time of a VM: You can set the maximum recording time length of a specific voicemail.
  • Page 24 Micro VoIP 200 4.1.3 Call Detailed Record CDR Status: This will show how many CDR records existed in the system and how many available records can be stored in the system. Maximum CDR for System: This will show how many CDR records you can store in the system.

  • Page 25: Call Forward

    Micro VoIP 200 4.1.4 Call Forward ComCenter-200 can enable/disable some call forwarding functions for the extension IP Phones by dialing some digits on the extension IP Phone. First off-hook the IP Phone, after hearing the dial tone, presses the specific digits, and then presses a ‘#’ digit. Notice that the IP Phone could also have some call forwarding settings on its own menu configurations, both of IP Phone’s and...
  • Page 26 Micro VoIP 200 Call Forward on No Answer Disable Disable the call forward on no answer function of each IP Phone by pressing these specific digits on the IP Phone, then press a ‘#’ digit. (This procedure must be done when the IP Phone is off-hooked and heard the dial tone).

  • Page 27: Call Park

    Micro VoIP 200 4.1.5 Call Park Call Park Number This is the digit(s) for any extension IP Phone to press during a call conversation to park this call, a following ‘#’ digit must be pressed, then, a retrieve number (9900~9910) will be heard on the phone, .

  • Page 28: Proxy Server

    Server or Outbound Proxy Settings according to the ITSP instructions. The settings in IP-PBX behind NAT and Register Expire are effective for all the items in the Proxy server settings. If the WAN IP address of the Micro VoIP 200 is a public IP address, just set IP-PBX behind NAT to No.

  • Page 29: Ip-Pbx Behind Nat

    Stun Port: You can fill in the stun server port in this field. The default value is 3478. Stun Status: If Micro VoIP 200 can connect to the stun server, this will show the green light. SIP Keep Alive Enable: You can enable or disable this option by clicking on the checkbox. You will need to enable this only when the Micro VoIP 200 is put behind another NAT device.

  • Page 30: Proxy Server

    The Micro VoIP 200 works as a SIP proxy server for the other SIP devices, any SIP devices can register to Micro VoIP 200 to the WAN IP or LAN IP addresses. The Micro VoIP 200 can also register to other Micro VoIP 200 or other SIP Proxy server on this setting.

  • Page 31: Gateway

    If the Micro VoIP 200 is behind NAT, we recommend you to connect the FXO gateway to the WAN side of the IP-PBX. If the Micro VoIP 200 has the public IP address, we recommend you to connect the FXO gateway to the LAN side of the IP-PBX.
  • Page 32 Back to the Gateway page, you can see the new entry, and press Apply to save the settings to the flash. If you delete the Gateway item, the Call Route items associating with the Gateway will be deleted at the same time. Micro VoIP 200 will prompt a message box to allow you to confirm the deleting. User Manual...

  • Page 33: Call Route

    4.4 Call Route The extension of a Micro VoIP 200 can call out to other extensions of other Micro VoIP 200 or to other SIP proxy server or to other gateway device by setting the call route rules in this configuration page.
  • Page 34 VoIP 200 when the dialed number matches this pattern. This field is the length of the removed first few digits. Prefix: this prefix number will be added to the dialed number after going out of the Micro VoIP 200 when the dialed number matches this pattern.

  • Page 35: Block List

    Micro VoIP 200 4.5 Block List By dialing 9991, you can record your customized Block List announcement. You can change this number by typing the new number and press Apply. If you want to block some certain outgoing calls, you can add the block number here. For example, if you want to block any number that starts with 0204, you can add the block pattern 0204..

  • Page 36: Call Status

    Micro VoIP 200 4.6 Call Status The Call Status page will show all the users’ call status in this page. When the operator wants to transfer the call, he can know each user’s call status in this page. Red light means the user is unregistered.

  • Page 37: Hunt Group

    102, then 103, then 101. All the users will be ringed in the same time in Parallel mode. Micro VoIP 200 will ring the members randomly in Random mode. By pressing Add button, you can see the Add Hunt Group page.
  • Page 38 Micro VoIP 200 the system will ring the group members 10 seconds and pause for 5 seconds periodically. i.e. If you set the hunting time to 30 seconds, it will ring the hunting group 30/ (10+5) times. 5. Select the group members from the left box to the right box.
  • Page 39 Micro VoIP 200 4.8 Call/Pickup Group To view the members of the specified group, you can select the group number and press Display button. User Manual v1.53...

  • Page 40: Cdr

    Micro VoIP 200 4.9 CDR The CDR (Call Detailed Record) of Micro VoIP 200 can save & display some information of all the calls, successful or failed etc. The fields of each CDR items are explained below: Caller: this is the calling party number.

  • Page 41: Auto Attendant

    Micro VoIP 200 provides the flexible Auto Attendant architectures. The system will play the different message according to the Service Time configurations. If someone dials into Micro VoIP 200 in the business hours, it will play the welcome message that will say that please press 0 for native language or press 9 for the operator.

  • Page 42: Auto Attendant Recording

    Micro VoIP 200 4.10.1 Auto Attendant Recording Auto Attendant Number: By dialing 9997 from any extension IP Phone, you can listen to your customized auto attendant announcement. This number 9997 could be changed. Auto Attendant Recording Number: By dialing 9990 from any extension IP Phone, user can record the customized auto attendant announcement.

  • Page 43: Auto Attendant Message List

    Micro VoIP 200 4.10.2 Auto Attendant Message List Micro VoIP 200 provides 6 messages that can be played at different service times. There are two default messages called Welcome and Off-Duty messages and 4 Custom messages. By clicking the Edit button in the Welcome Message, the following page will be shown.

  • Page 44: Auto Attendant Service Time List

    Micro VoIP 200 4.10.3 Auto Attendant Service Time List You can set six Service Time List entries. By clicking Add button, you can see the following page. The following settings show the working hour is from 9:00~18:30 Monday to Friday. Any call coming in this period will play the Welcome Message.
  • Page 45 Micro VoIP 200 For example, your company will be closed during Dec 25 ~ Dec 31 every year and you want to play the Custome-1 message. After you have added this entry and press Apply button, you can see the following page.
  • Page 46 Micro VoIP 200 Then you can see the following page. Press Apply to save the settings to the flash. User Manual v1.53...

  • Page 47: Upload Voice File

    Micro VoIP 200 4.11 Upload Voice File You can upload English/Native Invalid Message, English/Native Block List Message, Call Queuing Message, and Music on Hold File via this page. Before you can use the upload function, you must make sure the USB is mounted. The maximum size of the voice file size is 200 Kbytes. The 200 Kbytes will allow you to upload 204.8 seconds G.729 voice file and 172 seconds GSM file.

  • Page 48: Nat Advanced Configuration

    Micro VoIP 200 as a pure IP PBX, then don’t need to do any configurations for section 5.1 to 5.11. Notice 2: When Micro VoIP 200 is used as a pure IP PBX, the WAN port IP address also needed to be configured so that the Micro VoIP 200 can be accessed by remote users or register to another proxy server.

  • Page 49: Access Control List

    Micro VoIP 200 5.1 Access Control List With Access Control List, you can forbid/block a certain Notebook/PC from accessing certain internet service. There are 8 different access control lists for user’s configuration. If you want to generate the ACL log, you have to check the Generate ACL Log box on.

  • Page 50: Virtual Server

    192.168.1.2. You may use this function to establish a Web server or FTP server service through Micro VoIP 200. Be sure that you enter a valid IP Address. (You may need to establish a static IP address with your ISP in order to properly run an Internet server.) The packets will simply be forwarded through the Micro VoIP...

  • Page 51: Url Filter

    Micro VoIP 200 5.3 URL Filter You can deny some Notebook/PC from accessing to some websites by listing them in this “URL Filter” list. For example, if you want to deny all the Notebook/PC with IP addresses from 192.168.1.2 to www.playboy.com...

  • Page 52: Static Route

    You will need to configure “Static Route” function if there are multiple routers installed on your network. The “Static Route” function let the Micro VoIP 200 be able to direct some packets to go to correct interface (LAN or WAN) when the packets were with destination IP address listed in the “Static Route”...

  • Page 53: Special Application

    LAN network. Basically, if you didn't ask for the data, it isn't going to pass through the firewall. A Special Application is one that breaks this rule. For some applications, you can configure the Micro VoIP 200 to allow them to pass inside Micro VoIP 200 to a specific Notebook/PC by setting this “Special Application” list.

  • Page 54: Dmz Host

    Micro VoIP 200 5.6 DMZ Host The DMZ Host setting can allow one local user to be exposed to the Internet with no firewall protection. When a local user wishes to use some special-purpose service, such as an Internet game or Video-conferencing, set the dedicated DMZ Port and click the Apply button.

  • Page 55: Dos

    Micro VoIP 200 5.7 DoS DoS (Denial of Service) Protection When you enable this function, it will block most of the Internet attacks. This option is enabled as default value. User Manual v1.53...

  • Page 56: Dynamic Dns

    Micro VoIP 200 support dynamic DNS service. If the WAN IP address of Micro VoIP 200 is dynamic and public (PPPoE), you can use this service to let other Internet host to access Micro VoIP 200 by its dynamic domain name.

  • Page 57: Passthrough

    Micro VoIP 200 provides the following pass through functions; you can let some specific types of packets to pass through Micro VoIP 200 without any modification of the packets. The types of packets that could be enabled to pass through are PPPoE, IPv6, IPX, NETBIOS and IP multicast. You can choose to enable some of these types to pass through by checking the Pass through page.

  • Page 58: Upnp

    Universal Plug and Play (UPnP) is designed to support zero-configuration, "invisible" networking, and automatic discovery for some devices installed inside the LAN network of Micro VoIP 200. The specific devices must have some UPnP application running to let this function work. Window XP can support UPnP function.

  • Page 59: Ping Toolkit

    5.11 Ping Toolkit You can use the Ping Toolkit to allow Micro VoIP 200 to ping another device in the LAN network or in the Internet to check if the network link between Micro VoIP 200 and the specific device are connected.

  • Page 60: Log

    Micro VoIP 200 6. Log In this setting, you can decide which kind of events to be logged and to view these individually logged events. There are five kinds of events that could be logged; they are system, ACL (section 5.1), URL filter (section 5.3), New NAPT (newly opened port mapping) and PBX logs.

  • Page 61: Management

    7.1 Remote Management Remote Management Port: Micro VoIP 200 allows you to do the remote management via the web browser. You can change the remote management port by modifying this field. The default port number is 8080. If you want to disable remote management through web, you need to enter 0 in this field.

  • Page 62: Password

    Micro VoIP 200 7.2 Password This setting allows you to change the web login password of the administrator account. If you want to change the password, just click on Password page and type the new password. Press the Apply button when you have done the input.

  • Page 63: Upgrade

    Then, by pressing Restore button, the configuration will be restored to Micro VoIP 200. If the external USB disk is inserted and works with Micro VoIP 200, the new settings will be restored to the flash and external USB disk at the same time.
  • Page 64 Micro VoIP 200 User Manual v1.53...

  • Page 65: Appendix I - Dhcp Server Function Notice

    Notebook/PC in the same network will not be able to get any IP address from Micro VoIP 200. In this way, as depicted in Figure 1, the voice packets from IP Phones will go through Micro VoIP 200 and data packets from Notebook/PC will go through NAT/Router.

  • Page 66: Appendix Ii - Usb Disk Usage Notice

    Micro VoIP 200 Appendix II – USB Disk Usage Notice We recommend you to plug the 512 Mbytes external USB Disk to Micro VoIP 200. There are two very important benefits of using the USB disk: 1. The storage size of voicemail and CDR records is 10 times larger.

  • Page 67: Appendix Iii - How To Make Off-Net Calls (Pstn Calls)

    FXO gateway. For method one, the Micro VoIP 200 needs to register to a sip proxy server provided by a service provider, this could be configured in the Proxy Server page (see section 4.2). The following web page is an example of setting Micro VoIP 200 to register to a proxy server “psip1.mclink.it”, and this service is...
  • Page 68 Micro VoIP 200 In the reverse direction, if any user of the public proxy server dials into Micro VoIP 200 by calling the Micro VoIP 200’s registered number, this call will enter into the Auto Attendant announcement of Micro VoIP 200 or the selected user.
  • Page 69 Configure the FXO gateway to register to Micro VoIP 200. If the FXO gateway registered to Micro VoIP 200 with the registered number as 0, then, any extension IP Phone can dial 0# to first connect to the gateway, and then dial the desired PSTN number. This is a two-stage dialing.

  • Page 70: Appendix Iv -Auto Attendant Announcement

    Micro VoIP 200 Appendix IV –Auto Attendant Announcement Micro VoIP 200 provides the Auto Attendant function. When a registered IP Phone calls the Auto Attendant Number (9997) or other user dials into the number that is registered to other proxy server, the Auto Attendant announcement will be heard.

  • Page 71: Appendix V - Make A Call Via Http Cgi

    Micro VoIP 200 Appendix V – Make a Call via HTTP CGI Micro VoIP allows the user to make a call via the HTTP CGI. You can type in the following cgi string in the web browser. http://ipaddress/goform/call.asp?from=<exten>&to=<callerid>&timeout=<seconds> http://ipaddress/goform/hangup.asp?from=<exten> For example, you want to make a call from extension 102 to 5781019. You can type the following cgi string.

  • Page 72: Appendix Vi - Call Park Procedures

    Before you go into the following steps, we assume that you have installed the SJ phone and registered to the Micro VoIP 200 successfully. SJ Phone only supports G.711 codec, so you have to set the Micro VoIP 200 Remote/PBX Codec to G.711-uLaw or G.711-aLaw. For this demonstration, we’ll set the SJ-Phone and Micro VoIP 200 codec to G.711-uLaw.
  • Page 73 Micro VoIP 200 Step1: 103 have received the incoming call from user 101, Press Accept button to accept the call. Step2: After you have accepted the incoming call, you will see the following display. User Manual v1.53...
  • Page 74 Micro VoIP 200 Step3: Press Hold button to hold the call. Step4: Type 9 and press the Dial button to park the call. User Manual v1.53...
  • Page 75 Micro VoIP 200 Step5: Now you can see 2 phone calls shown on the screen and heard a number between 9900~9910 to retrieve the call. In this case, the retrieve number is 9900. Step6: Now you have two calls, move the mouse to select the On-Hold 101 call.
  • Page 76 Micro VoIP 200 Step7: Press the Transfer button and click the 9. Now the call has been parked successfully. Step8: You can now walk to IP Phone 102, pick up the handset and dial 9900# to retrieve the call. User Manual...

  • Page 77: Appendix Vii - Upload Voice File Procedures

    WavePad http://www.nch.com.au/wavepad/masters.html. The following steps demonstrate how to record a file using the WavePad and how to use the Altesys G.729 encoder utility to convert the uncompress wave file to .g729 file. Step1: Press the button User Manual...
  • Page 78 Micro VoIP 200 Step2: Press OK button Step3: Start to record the IVR till you press button to stop recording. User Manual v1.53...
  • Page 79 Micro VoIP 200 Step4: Move the mouse to the upper-right corner of the window, and click the the close the recording window. Step5: Click on to play the voice. User Manual v1.53...
  • Page 80 Micro VoIP 200 Step6: Move the mouse to File and select Save File As… menu to save the voice. Step7: Type in the filename, select the extension to .GSM, and press Save button to save the file. User Manual v1.53...
  • Page 81 Micro VoIP 200 Step8: Type in the filename, select the extension to .Wave, and press Save button to save the file. Step9: Choose the 8 kHz, 16 bits, Mono, 15 kb/second, PCM, and press OK button to save the file. This will be the uncompress wave file format.
  • Page 82 Micro VoIP 200 Step10: Then you can use G.729 encoder to convert the uncompress wave file to .g729 file. User Manual v1.53...

  • Page 83: Appendix Viii - How To Setup A Fxo Gateway

    You can connect the FXO gateway to the LAN or WAN side of Micro VoIP 200. We recommend you to connect to the Micro VoIP 200 LAN side. There are many brands of FXO gateways that can connect to the Micro VoIP 200. We don’t want to demonstrate how to configure all the gateways to work with Micro VoIP 200.
  • Page 84 Micro VoIP 200 3. [FXO] Visit “SIP Config” Page. Set Proxy mode, fill in the LAN IP of Micro VoIP 200 to Primary Proxy IP Address and fill in the server port of Micro VoIP 200 to Primary Proxy port.

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