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B
-+-+-- Consumer Sertices
.—
Our
Consumer Services aredesigned w ith
your needsand wants in mind.
Warranty
I%Xection
Beforeyour newapplianceleft the factory,it went
And you have a written warrantyto protect you. Seethe
through rigoroustests to detect manufacturingdefects.
warranty on the back page of this book for details.
#
Convenient S ervice
Whether your applianceis in or out of warranty,you're
just a phone call away from our nationwidenetworkof
Factory TrainedServiceprofessionals.
Simplycall our Hotpoint serviceorganization. Look in
the Whiteor YellowPages of your telephonedirectoryfor
HOTPOINT FACTORYSERVICE,GENERAL
ELECTRIC-HOTPOINTFACTORYSERVICEor
HOTPOI"NT CUSTOMERCARE@ SERVICE.
Servicecan normallybe scheduledat your convenience
and the techniciandrivesa fully-stockedparts service
truck so that, in most cases,the repair can be completed
in one visit.
We'reproud of our serviceand want
you to lx
pleased,
but if for somereason you are not happy with the service
you receive,here are three steps to followfor further help.
FIRST,contact the people whoservicedyour appliance.
Explainwhyyou are not pleased. In most cases,this will
solvethe problem.
NEXT,if you are still not pleasedwriteall the details
—includingyour phone number to:
Manager,ConsumerRelations
Hotpoint
AppliancePark
Louisville,Kentucky40225
FINALLY,if your problem is still not resolved,write:
Major ApplianceConsumerAction Panel
20North WackerDrive
Chicago, Illinois60606
ServiceContracts
For trouble-free servicebeyond
the writtenwarranty period.
If you prefer to budget your repair expenditures
instead of beingsurprisedby them, Hotpoint
offers servicecontracts for varyinglengthsof
time on all Hotpoint major appliances.With a
contract, we'llkeep your appliancein good
operating condition during the contract period
at no additional charge.
Servicecontracts let you pay today's pricesfor
servicea month, a year,or severalyears from
no-w. A nd, you'llreceiveservicefrom Hotpoint
trained servicetechniciansusingonly genuine
Hotpoint parts. If you have any questionsabout
ServiceContracts, call TOLL-FREE
800.626.2224. ( In Kentucky,call 800.292 .2057.)
The QuickFix"System
Youcansavemoneyandtime
P
,. .
by doingit yourself.
.. .
. . .. .
For do-it-yourselferswho would prefer to fix
Hotpoint major appliancesthemselves. . .
\
Hotpoint offers an industry first, the Quick
Fix" System.
EJ
A program for do-it-yourselfappliancerepair,
the systemincludes
step-by-step repair manuals
for refrigerators, most non-microwaveelectric
ranges, dishwashers,and standard and large
capacity washersand dryers, plus
speciah'y
packaged replacement parts,
and technical help
with a
toll-free 8 00numbe~
EMpfOr YOuby I%one
Should you need help in the selectionand
~ The GE AnswerCenterTM consumer
purchase of new appliances, or have questions
information serviceis open 24 hours a day,
about the operation of the Hotpoint appliances
sevendays a week.
you now own—orhave
any
other questions
Our staff of expertsstands ready to assist you
about Hotpoint consumerproducts or services,
anytime.
you are onlya TOLL-FREE call away.
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