For iOS, please be sure that you are searching for "Pivotal Living" within the App Store. Additionally, if you are searching on a supported iPad device, you may have to search within the iPhone apps to locate Pivotal Living or try this direct link in your browser: https://itunes.apple.com/us/app/pivotal-living/id915189109?mt=8.
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“Other Account Issues” section of the login screen within the Pivotal...
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How do I turn on my device? Turn it off? After completing the first charge for 60 minutes, please push the device button for 5+ seconds to turn the Pivotal Tracker 1 on for the first time. Once on, to turn the Pivotal Tracker 1 off at any time hold the device button for 5 seconds.
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Please note that if at any time the time on your band doesn’t match the time on your mobile device, data from your Pivotal Tracker 1 will not sync and you will need to go to Profile > Settings > Reset Time to reset the time and band counters.
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Pivotal Tracker 1 band to randomly reset. Should you be interested in submitting a request for a replacement band which is especially retrofitted to help protect against static electricity based resets –...
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Squeeze both the clasp and the wristband between you thumb and forefinger until you hear a click. You’ll know your Pivotal Tracker 1 band is securely fastened when both ends of the band are fully inserted.
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What options will be available after the first year of membership to Pivotal Living? At the end of your first year of membership to Pivotal Living , we will offer members the opportunity to renew for another twelve months and get another complimentary device for $12.
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What if my product needs and preferences change? What if I find Pivotal Living isn’t a good fit for me? If at any point you wish to discontinue your Pivotal Living membership, you can simply deactivate your account within the Pivotal Living mobile app and gift your Pivotal Tracker 1 and remaining membership to a family member, friend, or colleague.
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Pivotal Tracker 1 allows you to log the duration of a non-step-based workout when the band is on and in the general “Activity” mode, so you get time credit for your efforts. Given the Pivotal Tracker 1 is designed to do the basics really well, we do not have a manual activity entry option or track specific activities at this time.
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Dashboard > Band, and then syncing your Pivotal Tracker 1 with your mobile device. You will know the alarm is set on your Pivotal Tracker 1 when you see the “alarm icon” on the home screen of your band.
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Can I pair more than one Pivotal Tracker 1 to my user profile? At this time, only one Pivotal Tracker 1 can be associated with an individual member’s account. However, multi device support is something we are exploring for future releases.
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What is the size and weight of the product? The Pivotal Tracker 1 is available in one size and optimal for wrist sizes 6 to 7 ¾ inches in circumference. The band itself + USB charging cable weighs approximately one (1) ounce.
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Do not tamper with your Pivotal Tracker 1. Do not charge your Pivotal Tracker 1 for more than 3 hours; prolonged charging may impact or impair battery performance. Do not use abrasive cleaners to clean your Pivotal Tracker 1.
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Pivotal Living Services. Do not attempt to replace your Pivotal Tracker 1 battery. It is built-in and not changeable. Charge the lithium polymer battery in accordance with the instructions supplied by Pivotal Living ...
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