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Cincinnati Bell CBQ2 MINERVA User Manual

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CBQ2-2015 – MINERVA

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Summary of Contents for Cincinnati Bell CBQ2 MINERVA

  • Page 1 CBQ2-2015 – MINERVA...
  • Page 2 CONNECTED...

  • Page 3: Table Of Contents

    Fioptics TV Welcome to Cincinnati Bell and thank you for choosing us. Using the Fioptics Voice very best in advanced network technology, we’re able to bring you all Voicemail Remote the entertainment, information and communication you need at the Calling Services Set-Top Box speed of light.
  • Page 4 ◾ESPN Deportes ◾Discovery Familia, and more! Bookmark your program so you can start watching it in one room and then Cincinnati Bell provides a variety of options for Indian programming. pick up the rest in any room. ◾Zee TV ◾Star India Plus ◾Record 3 shows while watching something you previously recorded...
  • Page 5 Navigate through the program guide and During installation, your menu screens. Press the up arrow while watching TV Confirm highlighted selections Cincinnati Bell technician to access menu options. or press while watching Live TV to programmed your access the side bar menu.
  • Page 6 HOOK UP YOUR SET-TOP BOX Chances are one of our top-notch technicians already installed your Fioptics TV service for you. In case you decided to install it yourself or if you choose to move your TV equipment to another spot in the room, the diagram below spells out how to connect the appropriate cables. You will need a separate set-top box for each TV on which you wish to receive digital services.
  • Page 7 ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG) Menus On Demand: Access video on demand movies and TV programs Menu Icons Guide: Detailed listings of program information Settings: Set parental controls, block channels, change themes, and access hardware settings DVR: Access recorded programs, upcoming recordings, and My Account: Access rented/suspended on demand programs, series priorities purchased PPV events, scheduled reminders, and Fioptics Mail...
  • Page 8 Guide arrows, page ◀▶ ▼▲ + / -, or day + / - buttons Access a list of channels and programming currently available. to scroll through the guide’s ◾Press channels and times ◾Use the arrows to ◀▶ ▼▲ ፘ Press once to tune to a view additional channels currently playing channel...
  • Page 9 Reminders You can also set a reminder simply from the Info Bar by using the ◀▶ arrows to locate program you wish to be reminded for. The reminder will appear on screen to tell you when your program is about ፘ...
  • Page 10 Autotune Event My Recordings (DVR) Along with the option to set a reminder, you are also able to set your box to Record Program autotune to your programs. When you schedule an autotune event, the set- There are multiple ways to record a program. Any of the following options top box will automatically tune to the channel at the scheduled time.
  • Page 11 Access Recorded Programs Pause, Rewind, and Fast Forward ፘ Press To pause and play your current program: ◾Find the recording you want to watch, using the arrows ◾Press during a show that you are watching to stop the program ▼▲ ◾Press ◾Press when you are ready to tune back in...

  • Page 12: Whole Home Dvr

    Whole Home DVR Restart TV ፘ Whole Home DVR allows Go back to the beginning of a show that’s already in progress with Restart users to access and setup TV. To access Restart TV tune to a channel that has this feature available. recordings from HD set-top While watching a program boxes.

  • Page 13: Catchup Tv

    CatchUp TV Favorites CatchUp TV allows you to access a program that aired within the past Set up all your favorite channels into an easy-to-access list. Don’t hassle three days even if you forgot to record it! Never miss your favorite show with scrolling through pages and pages of programs just to see what’s on again with CatchUp TV.

  • Page 14: Apps And Widgets

    Applications and Widgets Widgets ፘ Press Stay connected with the Apps on your Fioptics TV. Watch your favorite ፘ Using the arrows, select YouTube video or send a Tweet right from your TV. Widgets allow you to get ◀▶ Widgets Weather, News and Stock updates without leaving your show! ፘ...

  • Page 15: Fioptics Mail

    You are now logged in to your Picasa account and have access to My channel you were watching Albums and Photos Fioptics Mail Get the latest updates from Cincinnati Bell including the latest Movies On On Demand Demand, notifications on new exciting features and important information ◾Press and navigate to about your account.

  • Page 16: Settings

    Settings To setup parental controls With Fioptics TV, you can personalize the Guide theme, create a PIN and To access Settings/Parental controls you will have to enter your account modify certain settings of your Fioptics TV such as Parental Controls and password.

  • Page 17: Themes

    Channel Blocking Themes ፘ Press Theme settings, you can change the look of the Guide, there are three ፘ arrows and select options, Traditional, Transparent and Large Font. ◀ ▶ SETTINGS ፘ Press select Settings ፘ Press ፘ Enter password ፘ...

  • Page 18: Fioptics Tv App

    Fioptics TV App a new way to share TV everywhere in your home! Turn your phone or tablet into a TV! Link to your favorite network’s TV Everywhere With Fioptics TV, you can quickly link to your favorite TV Everywhere apps As a Fiopitcs TV customer, you can watch live TV from anywhere in your including: home.
  • Page 19 To use the Fioptics TV app channels in the guide to find ፘ Log in using your Cincinnati Bell My Account username and password. If what you would like to watch. you do not have a My Account, click Register for an account.
  • Page 20 Use the email address and password you used to log into QUICK TIP the Fioptics TV app – this will be the same as your Cincinnati Bell My Visit cincinnatibell.com/fiopticstvapp to find out more information on Account username and password.

  • Page 21: Fioptics Internet

    Features Wireless Networking Setup Cincinnati Bell has the fastest download speeds in town, so you can Follow these simple steps to set up your Cincinnati Bell WiFi access: do even more in less time. With our 1 Gigabit package you can upload ፘ...
  • Page 22 ፘ Select the GENERAL tab at the top of the screen. ፘ In the WIRELESS NETWORK SETUP – Wireless field, click the bubble next to ENABLE. WIRELESS NETWORK SETTINGS ፘ In the – Wireless Network Name (SSID) field, enter the name you would like to assign to your wireless network. SECURITY LEVEL Scroll down to the section.

  • Page 23: Email Setup

    ◾No more dragging your PC into a shop or waiting around for a technician While other browsers and operating systems should work with our network, to show up Cincinnati Bell does not provide technical support for them at this time. Save when you bundle some of these popular features! QUICK TIP Our email allows for unlimited storage, so no need to worry about constantly cleaning out your inbox.

  • Page 24: Backup & Storage

    Protect your family memories and important files on your computer, tablet and smartphones automatically with Cincinnati Bell’s Backup & Storage. To setup your Backup & Storage go to www.cincinnatibell.net, under Premium Services, select Backup & Storage and log in using your Cincinnati Bell email account.

  • Page 25: Internet Security

    Cincinnati Bell Internet Security Cincinnati Bell Internet Security offers up to date protection without slowing down your computer. Help protect yourself against viruses, spyware, spam, phishing, and identity theft. To setup your Internet Security go to www.cincinnatibell.net, under Premium Services, select Internet Security and log in using your Cincinnati Bell email account.

  • Page 26: Fioptics Tv 3 Fioptics Voice

    Emergency: Dial 911 1. Dial *966 or *11 2. Enter your password and press # If you have purchased Cincinnati Bell’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system. Voicemail main menu ◾To listen to new messages, press 11...

  • Page 27: Set-Top Box 5 Calling Services

    The Terms and Conditions controlling your Voice service can be found in the Company’s tariff unit, which is available from Cincinnati Bell or wherever you buy phone filings or Service Agreements. The most recent version of the Company’s tariffs can always equipment.

  • Page 28: Interactive Program Guide (Ipg) 6 Support

    Fioptics services. Check out the top questions on TV, Internet and Home Cincinnati Bell bill simple and hassle-free. And best of all—it’s FREE. Phone and ask any questions you might have about your new Fioptics ◾Eliminate paper bills and trips to the mailbox...

  • Page 29: Guide 7 Troubleshooting

    Troubleshooting What if I am not receiving the HD-quality picture I expected? What do I do if there is no video picture on the TV screen? Refer to the Interactive Program Guide (IPG) to determine if the Make sure that your TV, set-top box and home theater system are program is broadcast in HD.

  • Page 30: Reminders 8 Collection And Use

    ፘ other similar account information rebooting, please contact Cincinnati Bell’s customer service department. We may also collect other information about your account including billing, payment, and deposit history; past correspondence with you; maintenance and complaint information; Why can I load some web pages but not others? information about the services to which you subscribe and your use of those services;...

  • Page 31: Autotune Event 9 Tv And Internet Legal

    ፘ To confirm that you are being properly billed The Service is provided to you by Cincinnati Bell, subject to your compliance with the terms ፘ To provide you with technical support and for system maintenance and conditions set forth in these Fioptics TV – Terms and Conditions of Service (the “Terms ፘ...
  • Page 32 Finally, you agree to provide accurate and complete registration information and to update Copyright Act of 1998 (the “DMCA”) and to fully cooperate with Cincinnati Bell in its efforts this information when it changes. Failure to provide such accurate, complete and updated to comply with the DMCA.
  • Page 33 A/B switches. A service charge may be imposed if damage the deposit for the equipment, without interest or earnings. If the returned equipment is to Cincinnati Bell Equipment is due to negligent use or abuse or if no fault is discovered in...
  • Page 34 Fioptics service requires an optical network terminal device (an “ONT”) that requires use of In the event of a disagreement about a Customer bill, please contact Cincinnati Bell your electrical power. The ONT is a media converter that is installed by Cincinnati Bell during Customer Care at 513-565-2210 or 888-CIN-BELL (246-2355).
  • Page 35 Agreement between us and you. SERVICE WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT Cincinnati Bell relies on this allocation, which is reflected in the pricing of the Services, and RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, is an essential element of the basis of the bargain between us.
  • Page 36 A copy of the rates, rules and regulations under which CATV service will be supplied is open to inspection by the general public at the office of Cincinnati Bell. A hard copy of Cincinnati RESOLUTION OF DISPUTES – BINDING ARBITRATION Bell’s rules and regulations and applicable rate schedule shall be furnished to each...
  • Page 37 Either you or Cincinnati Bell may terminate your Account at any time and for any reason to be inapplicable or invalid by a court, arbitrator, or state or federal agency with proper whatsoever.
  • Page 38 Can I limit or prohibit Cincinnati Bell’s use of my personally identifiable information? us in billing and collections, administration, surveys, marketing, service delivery and You may contact Cincinnati Bell at the customer care number referenced on your bill to ask customization, maintenance and operations, and fraud prevention. We may also disclose us to put you on our “Do Not Call”...
  • Page 39 Separate Website Privacy Policy. information, after we determine that it is no longer necessary for the purposes for which it This notice does not apply to your use of any Cincinnati Bell website. You should review the was collected. privacy policy applicable to each site.

  • Page 40: My Recordings (Dvr) 9 Contact Us

    Contact Us Online ◾Visit cincinnatibell.com/fioptics Store Locations ◾Eastgate Mall ◾Northgate Mall ◾Crestview Hills Town Center 4601 Eastgate Blvd. 9597 Colerain Ave. 2895 Dixie Hwy. Cincinnati, OH 45245 Cincinnati, OH 45251 Crestview Hills, KY 41017 513-943-4301 513-741-5600 859-331-1000 ◾Kenwood ◾Western Hills ◾Florence Mall (In Front Of The Mall) 7565 Kenwood Rd.

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