Ten step quick setup Every possible feature of your Voice-garde system is covered within this user guide. However, we realise that you may be in a hurry and need to begin by using only the standard features. Here are the ten essential steps to get your Voice-garde working: Entering the settings menu Page 7 Changing the language...
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Contents Ten step quick setup Introduction Using your Castle Care-Call The home unit The home unit standby screen Entering the Settings menu Options within the Settings menu Changing the language Entering the date and time Entering the alarm sequence contact numbers Recording your alarm message(s) Adjusting speaker volume levels Setting a pre-alarm time Entering fastdial numbers Changing the security PIN number The speech pendant The speech pullcord Common questions Triggering an alarm When the called party responds Cancelling an alarm Making calls Answering calls Status Other information Standby screen configuration alarm Troubleshooting Replacing the home unit backup battery Inserting speech pendant batteries Inserting speech pullcord batteries Registering the pendant(s) and pullcord(s) Deregistering a pendant or pullcord Monitoring protocols Safety Rechargeable battery details...
Introduction Welcome to Castle Care-Call, a system that provides the great reassurance of direct communication with people who can help when you need them most. The Castle Care-Call system comprises two (or possibly three) main items: • A home unit that connects to a power socket and a telephone line; • A speech pendant which you carry with you at all times while at home, • One or more optional speech pullcords, which can be mounted in areas of particular hazard, such as your bedroom or near to your toilet. The idea is simple, whenever you require assistance, just press the large red button on either the speech pendant or home unit, or pull the cord of a nearby speech pullcord. Your home unit will then begin to dial the first of your chosen phone numbers. Once a successful call is made, you can then speak directly with the person through whichever device you used to sound the alarm: the speech pendant, the speech pullcord, or the home unit. When a speech response is pendant achieved, you Press the can talk directly button on with the person your through your speech speech pendant pendant, or pull a speech...
Using your Castle Care-Call Your Castle Care-Call system has been designed to be straightforward to use and a reassuring addition to your home. Castle Care-Call comprises three items: • Speech pendant: you need to carry this compact device with you at all times around your home - see page 21 • Speech pullcord: this can be fixed to the ceiling like a light switch to help you raise an alarm when if your pendant is unavailable - see page 21 • Home unit: this is the main control centre and the unit that does the dialling. Volume buttons The home unit These two buttons illuminate whenever Top corner keypad they are available and increase or...
The home unit standby screen When the home unit is switched on but not involved in any operation or alarm state, the display panel will show the following: This is called the standby screen and offers a number of options. Press one of the illuminated buttons to choose the adjacent option shown on the display panel. From the standby screen you can choose: Use the top corner keypad to make a phone call just as if using a PHONE normal telephone – see page 26 FASTDIAL Allows you to quickly call any of six named people (their numbers are stored within the home unit) – see page 27 Allows you to re-call the last phone number dialled from the REDIAL home unit –...
Entering the Settings menu The Settings menu is where all of the configuration steps for the home unit, speech pendant(s) and speech pullcord(s) take place. To enter the Settings menu 1 From the standby screen, press the MENU soft button (the lower right button). The display will show ENTER PIN. 2 Open the flap and use the top corner keypad to enter the four digit PIN number. At default the PIN number is 1234. 3 Press the ENTER soft button. The SETTINGS menu screen will be displayed: These are the two This symbol options that are indicates the currently visible option that will within the list. Use be selected if the volume keys you press the to show the other...
Options within the Settings menu The SETTINGS menu comprises the following options: LANGUAGE Chooses the language in which the menu prompts are displayed. Sets the date and time details that are used within the DATE & TIME standby screen and the alarm log. This is where the emergency contact details are stored. The ALARM SEQUENCE phone numbers listed in this section will be dialled when an alarm is triggered. Allows you to record the voice message that will be played ALARM MESSAGE to the emergency contact when they respond to the call. REGISTER Allows you to form a bond between the home unit and all speech pendants and speech pullcords that will be used with it. Allows you to cancel the bond between the home unit and a DEREGISTER speech pendant or speech pullcord. Allows you to individually set the speaker volume levels ALARM VOLUME on the home unit, the speech pendant and any speech pullcords. PREALARM This sets an optional waiting period that must elapse between an alarm being triggered and the first emergency call being placed. This delay provides time to cancel an alarm if it was triggered accidentally. This optional setting allows you to instruct the home unit to PERIODIC CALLS place test calls to a particular monitoring centre at specific intervals. This allows the home unit’s operation to be verified. Allows you to configure the required response to an HARDWIRED I/P external alarm input (if fitted) into the home unit. Such an...
Changing the language When supplied the home unit menus operate in English. If required, the menus can be changed to use one of many languages that are available. To change the language 1 Select the SETTINGS menu screen. See page 7 for details. 2 Ensure that the LANGUAGE option (it is the first option in the list) is level with the symbol, then press the ENTER soft button. The display will show the current language first in the list: 3 Use until the appropriate language option is level with the symbol, then press the STORE soft button to save the language and return to the SETTINGS menu.
Entering the date and time The home unit maintains a log of all alarms and when they occurred. To do this it needs to have the correct date and time. To enter the date and time 1 Select the SETTINGS menu screen. See page 7 for details. 2 Use until the DATE & TIME option is level with the symbol, then press the ENTER soft button. The display will then show two date format options: DD:MM:YYYY and MM:DD:YYYY. 3 Use until the appropriate date format option is level with the symbol, then press the STORE soft button. The display will now prompt you to enter the correct date using the chosen format: 4 Enter the current date using the top corner keypad. Remember to use a 0 before any single-digit day or month. To erase a digit, use the large green C (cancel) button. 5 Press the STORE soft button. The display will show two time format options: 24HR and 12HR. 6 Use until the appropriate time format option is level with the symbol, then press the STORE soft button.
Entering the alarm sequence contact numbers When an alarm is triggered, the home unit needs to make contact with some- one who can help. It can be made to do this in one of two slightly different ways, either: • Sequentially call through a list of up to ten friends, family or neighbours until one of them responds, whereupon a recorded message will greet them and tell them what to do next, or • Call directly to a central 24-hour monitoring agency and automatically report your details, whereupon assistance can be summoned. The first option is called PRIVATE and the second option is known as CENTRAL. In both cases, once contact is made, you can then talk to the person at the other end of the line. To select the required alarm sequence 1 Select the SETTINGS menu screen. See page 7 for details. 2 Use until the ALARM SEQUENCE option is level with the symbol, then press the ENTER soft button. The display will then show two options: PRIVATE and CENTRAL. 3 If you will be using a central monitoring agency choose the CENTRAL option, otherwise select the PRIVATE option. For further details: • PRIVATE see ‘To enter private alarm sequence contacts’...
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To enter private alarm sequence contacts After you select the PRIVATE option, the display will show the details for the first of up to ten alarm sequence contact entries (numbered 0 to 9): The sequence number (0 to 9) The phone number for sequence 0 Press this soft button to choose the next sequence number. Dialling attempts that should [off screen] TIME OUT: 60 - The time be made to contact this in seconds that should be allowed number before moving to the...
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To enter private alarm sequence contacts 7 Press the STORE soft button to save the time out period and finish editing the current sequence entry. The next entry will be shown. You can now either: • Edit the next entry (as per steps 4 to 6), or • Skip through the next entry to get to others later in the list (press the ENTER and STORE soft buttons at each stage to leave the existing values unchanged), or • Press the BACK soft button to exit the list. To temporarily prevent an entry from being used At times it may be necessary to temporarily cease using a sequence contact number, for instance if that person is away on holiday for a long period. In this case, edit the list as described in this section and set the ATTEMPTS value to 0. To reinstate the contact, change the value back to its previous setting. To permanently remove an entry 1 When the overall details for the sequence entry are displayed, press the large green C (cancel) button. The display will show DELETE? 2 Press the ENTER soft button to confirm or the BACK soft button to decline.
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To enter a central alarm sequence contact After you select the CENTRAL option, the display will either state that the option is EMPTY or it will show the current entry: The reporting format that will be used to send your details to the central monitoring centre Your home unit ID number CENTRAL COM-CARE MPS1 01234567890 BACK ENTER Use the volume keys &...
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To enter a central alarm sequence contact 6 Press the STORE soft button to save your home unit ID number and edit the CENTRAL NUMBER. This is where you enter the alarm contact number of your central monitoring centre. • IMPORTANT: Do not enter any spaces within the phone number. • If required, use the large green C (cancel) button to erase the existing number. • Use the top corner keypad to add the central phone number. 7 Press the STORE soft button to save the central phone number and edit the CENTRAL NAME. Here you need to enter the name of the central monitoring centre - this helps to make it clear how your home unit is operating. • If required, use the large green C (cancel) button to erase existing characters. • Use the top corner keypad to add the central name: Repeatedly press the button containing the required character until that character is shown on the display. Press the button to move the cursor to the next position and then enter the next character. Note: If the next character is on a different button to the last one pressed, you don’t need to press the button.
Recording your alarm message(s) When the home unit makes alarm calls it repeatedly plays your voice message to inform the called person of your name and what they need to do. The home unit can be triggered in two main ways: by a speech trigger (home unit button, pendant or pullcord) or by hardwired input (from a different source, such as a smoke alarm or intruder alarm). You can record separate messages for the two types of alarm. Note: If you are using a central monitoring agency (i.e. the ALARM SEQUENCE option is set to CENTRAL), no alarm message is required. To record your emergency message 1 Select the SETTINGS menu screen. See page 7 for details. 2 Use until the ALARM MESSAGE option is level with the symbol, then press the ENTER soft button.
Adjusting speaker volume levels The speaker volume levels for the home unit and every speech pendant and/or speech pullcord can be individually set to suit the general background noise level or the requirements of individuals. Note: The only way to test the speaker volumes for each device is to use that device to create an alarm - you should always discuss such a test alarm with the recipient(s) of the alarm call before carrying it out. To adjust speaker volume levels 1 Select the SETTINGS menu screen. See page 18 for details.
Setting a pre-alarm time As standard, the home unit will begin to dial its alarm sequence contact numbers as soon as the alarm is triggered. However, you may prefer a short delay between the alarm being triggered and the first contact being made. For instance, this might allow time to cancel false alarms before the calls were placed. This delay is known as a pre-alarm, and it can be set between 0 and 180 seconds. Note: Once a pre-alarm has been set, it will affect all registered devices. To set a pre-alarm time 1 Select the SETTINGS menu screen. See page 7 for details. 2 Use until the PREALARM option is level with the symbol, then press the ENTER soft button. 3 Use the top corner keypad to enter a pre-alarm time (in seconds) up to a maximum of 180.
Entering fastdial numbers In addition to operating as an emergency alarm, the home unit allows you to store the phone numbers of up to six regular contacts so that you can quickly select and dial them from a list. These numbers are stored independently of the alarm contact numbers. To enter fastdial numbers 1 Select the SETTINGS menu screen. See page 7 for details. 2 Use until the FASTDIAL option is level with the symbol, then press the ENTER soft button. The display will show the list of current fastdial contacts. If an entry is not used, it will show EMPTY within the list. 3 Use until the required fastdial entry is level with the symbol, then press the ENTER soft button. The display will prompt you to enter or edit the name for the contact. 4 Use the top corner keypad to enter/edit the contact name: • Repeatedly press the button containing the required character until that character is shown on the display. • Press the button to move the cursor to the next position and then enter the next character. Note: If the next character is on a different button to the last one pressed, you don’t need to press the button.
Changing the security PIN number The PIN number is used within the home unit to control access to the Settings menus and also to cancel an alarm. As standard the PIN number is set to 1234, however, this can be changed and you are recommended to do so. To change the security PIN number 1 Select the SETTINGS menu screen. See page 7 for details. 2 Use until the SET PIN NO option is level with the symbol, then press the ENTER soft button. The display will prompt you to enter your new 4-digit PIN number. 3 Use the top corner keypad to enter your new PIN number and press the STORE soft button. The display will prompt you to repeat your new 4-digit PIN number. 4 Use the top corner keypad to re-enter your new PIN number and press the STORE soft button. If the entered numbers match, the display will show SET PIN NO CORRECT and then return to the SETTINGS menu. Otherwise, you will be asked to repeat steps 3 and 4.
The speech pendant This wireless compact unit should be your constant companion around your home. When you press the large red button, it instructs the home unit to begin dialling your trusted respondents. When contact is made, you can then speak to the other person using your speech pendant like a small wireless telephone. IMPORTANT: The speech pendant is not waterproof, do not allow it to come into contact with liquids. Alarm button Press this button until all three indicators flash and you hear two beeps. Indicators The red, amber and green indicators show the progress of your...
Common questions What happens if more than one alarm triggers occur at the same time? In situations where you are not the only person to carry a speech pendant (or have access to a speech pullcord), it is not inconceivable that multiple alarm triggers could take place at the same time. This is particularly so if people are responding to the same emergency, e.g. a fire. The Castle Care-Call system is specifically designed to handle such situations. The first alarm trigger will initiate the emergency call(s). Once contact has been made with the emergency contact, anyone who also raised an alarm will be added to the existing alarm call, where all parties are able to speak with each other. The Castle Care-Call system can support a total of four simultaneous home unit/pendant/pullcord triggers in what is called a ‘conference alarm call’. What happens if my speech pendant is out of range? When you press the red button on the speech pendant it will go through a sequence as it tries to make contact with the home unit. First you will hear two beeps and see all three of its indicators flash. Then, only the red indicator will remain on while contact is being made. If contact fails, the speech pendant will keep re-trying for two and half minutes, after which time it will stop. If it...
Triggering an alarm Whenever you get into difficulty, you can trigger an alarm in any of three ways: Using the speech pendant Press the large red button Press until all three indicators flash and you hear two beeps. You should hear: You should see: • The device emit two beeps. • All three indicators initially illuminate, then: •...
Using the home unit Microphone Press the large red button Press and release. You should hear: You should see: • Your emergency message being • HOME UNIT ALARM CALL played repeatedly* and the displayed on the screen. respondent as they answer. • When they press their star button, you will be able to speak with them.
Cancelling an alarm The alarm can be cancelled in three ways, either: • Locally using the home unit 1 At any time during an alarm call, press the large green C (cancel) button in the lower right corner of the home unit. The display will prompt you to ENTER PIN. 2 Lift the flap in the top right corner of the home unit and use the keypad to enter the four-digit security PIN number. The display will show a * character for every digit that you enter. 3 Press the button adjacent to the ENTER option on the lower right side of the display. If your PIN number was correct, the alarm will cease immediately. • Remotely by the respondent On their phone, the respondent can press the # (hash) button at any time during the alarm call. The alarm will cease and hang up the call. • Remotely by a monitoring centre If your home unit has been programmed to use a monitoring centre, the operator can cancel the alarm once they have made contact and checked on your situation.
• Redial - call the last number that was dialled from the home unit. Note: If an alarm is triggered while an outgoing call is in progress (initiated either from the Castle Care-Call unit or from an attached phone), it will automatically terminate the call and begin dialling its emergency contacts. To make a call by normal dialling 1 Ensure that the home unit display is showing its normal set of options (i.e. the...
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To make a call using fastdial 1 Ensure that the home unit display is showing its normal set of options (i.e. the standby screen): 2 Press the button adjacent to the FASTDIAL option (the third button down on the left side of the display). The display will show the first two entries (of up to six) available within your fastdial list: The entry that is level with the indicator when you press the ENTER button will be selected. Two of your (up to six) These symbols indicate that you can use the volume fastdial contacts.
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To make a call using redial 1 Ensure that the home unit display is showing its normal set of options (i.e. the standby screen): 2 Press the button adjacent to the REDIAL option (the second button down on the right side of the display). The display will show the last number dialled: Last number dialled from the home unit. Press this button to dial the number. 3 Press the button adjacent to the DIAL option (lowest button on the right side of the display). The home unit will make the call and you can use the handsfree microphone and speaker to talk to your recipient. During the call you can use the volume buttons ( ) to adjust the speaker volume. To end the call • Press the large green C (cancel) button.
Note: If an alarm is triggered while an incoming call is in progress, the Castle Care-Call unit will play its recorded alarm message over the conversation to warn the callers. However, if the unit has been programmed to use a monitoring centre, then it will have no message to play and can do nothing until the call is terminated by the callers.
Status The home unit allows you to check upon various aspects of operation to ensure that the constituent parts of the system are operating correctly. Using the status option, you can check: • The home unit backup battery • Speech pullcord batteries • The mains power supply • The Alarm log • Speech pendant batteries To check the status 1 Ensure that the home unit display is showing its normal set of options (i.e. the standby screen): Press this button to show the status menu. 2 Press the button adjacent to the STATUS option (the third button down on the right side of the display). The display will show the first two of the five status options: 3 Use the volume buttons ( ) to bring the required status option level with the indicator. 4 Press the button adjacent to the ENTER option (lowest button on the right side of the display). The display will show the results for the chosen status option: • HU BATTERY - This option will indicate the status of the home unit backup battery. The response will either be: HU BATTERY : GOOD or...
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• PENDANTS / PULL CORDS - These options will indicate the battery status of each pendant or pullcord, as reported when they last made an alarm call. The battery status will be presented as a percentage of charge, where 100% is fully charged. If the NEXT option is shown in the lower right portion of the display, press the lower right hand button to view the status for the next pendant or pullcord. Note: If no alarm call has been made by a pendant or pullcord, its battery status will be reported as 0%. A low battery warning from a pendant or pullcord can only be issued when that device is making an alarm call. • ALARM LOG - This option allows you to view a log of the last ten alarm calls. Beginning with the last alarm call, you can view the following information:...
Other information Standby screen configuration alarm In normal conditions the standby screen offers five option choices. However, if the home unit detects one or more problems with any part of the system, a sixth choice appears, called ALARM. The corresponding soft buttons will flash and initially warning beeps will also be sounded. Press the ALARM soft button to discover the problem(s). To check the standby screen configuration alarm 1 Press the flashing ALARM soft button. The display will indicate the first discovered problem. Common causes could be: • XXX ALARM - Either the home unit, a registered pendant or registered pullcord with the name XXX has triggered an alarm. • PHONE LINE FAIL - Check the connection to, and the correct operation of, the phone wall socket. • MAINS FAIL - Check the mains supply from the adapter. • HOME UNIT LOW BATTERY - Allow the backup battery time to charge within the home unit. If this message does not cease after 24 hours, seek a replacement backup battery pack. • BATT FAIL - Check the connection of the backup battery within the home unit.
Troubleshooting If you experience any difficulties or the system does not operate as you expected, please take a moment to read through this section. The home unit button and display do not illuminate when power is switched • Check that the power adapter is correctly connected to the home unit and the mains socket. • Check that the mains socket is switched on. • Try an alternative appliance, that is known to work, using the mains socket. When I press the large red alarm button on the home unit, it does not raise an alarm • Check that the home unit is correctly connected to the telephone line.
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The date and time on the home unit are not correct • When the home unit is plugged into the mains and a telephone socket, it should automatically update its date and time from the telephone line (optional services may be required from your telephone service provider). If your home unit cannot update its date and time automatically, you will need to set them manually, as discussed on page 10. The red indicator on my speech pendant or speech pullcord is flashing and beeping (during an alarm call) • The batteries are getting low on power, replace the batteries for a new set as soon as possible - see pages 36 and 37 My speech pendant or speech pullcord does not trigger an alarm • Check the indicators on the pendant or pullcord when you press the button or pull the cord respectively. If no indicators illuminate then change the...
Replacing the home unit backup battery The home unit is fitted with a backup battery pack which is accessible via a flap on the underside of the unit. You will not normally need to access the backup battery unless it requires replacement. Note: Remove the mains power and telephone connections before proceeding. To replace the backup battery 1 On the home unit rear panel, use a small Philips screwdriver to loosen and remove the retaining screw from the battery Remove the retaining compartment cover. screw and slide off the 2 Slide the battery compartment cover cover in the direction of the arrow shown upon it and then lift it out.
Inserting speech pendant batteries The speech pendant is operated by three Duracell MN2400 super alkaline (AAA) batteries. In order to maximise the life of its batteries, the speech pendant uses no power until the panic button is pressed. IMPORTANT: The speech pendant is not waterproof, do not allow it to come into contact with liquids. To insert the speech pendant batteries 1 If fitted, carefully remove the clip from the speech pendant. 2 Using the supplied screwdriver, loosen the retaining screw of the battery compartment cover. 3 Lift off the battery compartment cover and insert three AAA batteries according to the orientation...
Inserting speech pullcord batteries The speech pullcord is an essential requirement in situations where it is difficult to wear the speech pendant, such as in bed or in a toilet. The speech pullcord is operated by three Duracell MN2400 super alkaline (AAA) batteries. In order to maximise the life of its batteries, the speech pullcord uses no power until the cord is pulled. Note: The speech pullcord is not suitable for use in bathrooms or other steamy environments. To insert the speech pullcord batteries 1 Grip the body of the speech pullcord (if the speech pullcord is not yet mounted, you will also need to hold the base plate with your other hand) and twist it in an anti-clockwise direction so that it disengages from the base plate. 2 Within the main body, disengage the battery holder from its retaining clips and slide off its top cover.
Registering the pendant(s) and pullcord(s) Before a speech pendant or speech pullcord can be used with the home unit, each must be registered. It is often easier to register pullcords before they are mounted in place so that you can bring them closer to the home unit. To register the pendant(s) and pullcord(s) 1 Select the SETTINGS menu screen. See page 18 for details. 2 Use until the REGISTER option is level with the symbol, then press the ENTER soft button. The display will then show two options: PENDANT and PULLCORD. 3 Use until the required option is level with the symbol, then press the ENTER soft button. The display will now ask you to either press the button on the pendant or pull the cord of the pullcord. This screen will remain for one minute. 4 On the pendant or pullcord, either push the button or pull the cord until all three of the device’s indicators illuminate and two sets of beeps have sounded. Two of the indicators will then extinguish to leave just the red one lit and the home unit should respond at this stage with either: REGISTER SUCCESSFUL or REGISTER UNSUCCESSFUL. Note: It can take up to one minute to register a pendant or pullcord. • If unsuccessful, try the procedure again. If it still does not register, try changing the batteries in the device or try a different pendant or pullcord.
Deregistering a pendant or pullcord It may sometimes be necessary to remove or replace a pendant or pullcord. When you do this, remember to deregister the device that is being removed. To deregister a pendant or pullcord 1 Select the SETTINGS menu screen. See page 18 for details. 2 Use until the DEREGISTER option is level with the symbol, then press the ENTER soft button. The display will show a list of the currently registered pendant and/or pullcords. 3 Use until the required pendant or pullcord name is level with the symbol, then press the ENTER soft button. The selected device will be wiped from the home unit memory and the message DEREGISTER SUCCESSFUL will be shown.
Monitoring protocols Your Castle Care-Call system provides two reporting protocols for use with monitoring centres. Your monitoring centre will advise you on which format to use. Comcare MPS1 (compatible with the Scancom fast format protocol) This monitoring protocol has the following functions and reporting capabilities: 1 Locally programme the home unit with a unique identifying number and monitoring centre phone number. 2 Raise an alarm call triggered by the home unit, speech pendant or speech pullcord, allowing the operator to open a two way conversation and to close down the alarm call when finished. 3 Raise an alarm call from a hardwired input device such as an intruder alarm. 4 Raise a call automatically reporting a mains failure and, once reported, shut down the call. 5 Raise a call automatically reporting a low battery alarm on either a speech trigger or on the home unit and, once reported, shut down the call. 6 Carry out periodic test calls where the home unit will automatically raise a pre- programmed test alert and then shut down the call. Comcare MPT1 (compatible with the TTnew protocol)
Safety • The home unit, the power adapter, the speech pendant and speech pullcord devices are designed for indoor use. Do not allow moisture to enter any of the devices. • Do not attempt to open the home unit, the power adapter, the speech pendant or speech pullcord devices, except in accordance with the instructions given in this guide regarding battery replacement. There are no user serviceable parts within these devices. • Use only the supplied and approved power adapter with the home unit. Power safety instructions Use only the power adapter supplied with and designed specifically for the Castle Care-Call home unit. Always plug the power adapter to a mains outlet socket that is nearest to the equipment and is most accessible without causing a trip hazard. Caution Risk of personal harm and/or damage to the equipment if the rechargeable battery is replaced by an incorrect type. Dispose of used batteries as instructed by your local authorities. Rechargeable battery details Use only with Hunan Corun Hi-Tech Co. Ltd, type no: AA1200 x 6 7.2VDC 1200mAh NiMH rechargeable battery pack. Ringer equivalence number (REN) The Ringer Equivalence Number (REN) is used to determine the number of devices that can be connected to the telephone line. The sum of all RENs of all telephone devices simultaneously connected to the telephone line should not exceed four (4). Exceeding a REN of 4 on a telephone line may result in the devices not ringing in response to an incoming call. Check with your telephone service provider to confirm the maximum REN number for your telephone line. Battery disposal The speech pendant and speech pullcord devices use three AAA alkaline batteries. The devices employ a zero power policy when in standby mode in...
Warranty Castle Care-Tech Ltd and or its subsidiaries and its affiliates (“the Manufac- turer”) warrants its products hereinafter referred to as “the Product” or “Prod- ucts” to be in conformance with its own plans and specifications and to be free of defects in materials and workmanship under normal use and service for a period of twelve months from the date of shipment by the manufacturer. The manufacturer’s obligations shall be limited within the warranty .period, at its option, to repair or replace the product or any part thereof. The manufac- turer shall not be responsible for dismantling and/or reinstallation charges. To exercise the warranty the product must be returned to the manufacturer freight prepaid and insured. This warranty does not apply in the following cases: improper installation; mis- use, failure to fallow installation and operating instructions, alteration, abuse, accident or tampering, and repair by anyone other than the Manufacturer. This warranty is exclusive and expressly in lieu of all other warranties; obli- gations or liabilities; whether written, oral, express or implied, including any warranty of merchantability or fitness for a particular purpose, or otherwise. In no case shall the Manufacturer be liable to anyone far any consequential or incidental damages for breach of this warranty or any other warranties whatso- ever, as aforesaid. This warranty shall not be modified, varied or extended, and the Manufacturer does not authorise any person to act on its behalf in the modification, variation or extension of this warranty. This warranty shall apply to the Product only. All products, accessories or attachments of others used in conjunction with the product, including batteries shall be covered solely by their own warranty, if any. The Manufacturer shall not be liable for any damage or loss whatsoever, whether directly, indirectly, incidentally, consequentially or other wise, caused by the malfunction of the product due to products, accessories, or attach- ments of others, including batteries, used in conjunction with the products. The manufacturer does not represent that its product may not be compro- mised and/or circumvented, or that the product will prevent any death, per- sonal and/or bodily injury and/or damage to property resulting from burglary, robbery. fire, or otherwise, or that the product will in all cases provide ad- equate warning or protection. User understands that a properly installed and maintained alarm may only reduce the risks of events such as burglary, rob- bery and fire without warning, but it is not insurance or a guarantee that such will not occur or that there will be no death, personal damage and/or damage to property as a result. The manufacturer shall have no liability for any death, personal and or bodily injury and/or damage to property or other loss whether direct, indirect, inci- dental, consequential or otherwise, based on a claim that the product failed to function. However if the Manufacturer is held liable whether directly or indi-...
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rectly for any loss or damage arising under this limited warranty or otherwise regardless of cause or origin, the Manufacturers maximum liability shall not in any case exceed the purchase price of the product, which shall be fixed as liquidated damages and not as a penalty, and shall be the complete and exclusive remedy against the Manufacturer. Warning: The user should follow the installation and operation instructions and among other things test the product and the whole system at least once a week. For various reasons, including, but not limited to, changes in environ- mental conditions electric or electronic disruptions and tampering, the prod- uct may not perform as expected. The user is advised to take all necessary precautions for his/her safety and the protection of his/her property. 1 MONTH GUARANTEE REGISTRATION FORM Product details Customer details Title Mr / Mrs / Miss / Ms / Other Name of system ........First name ..............Home unit serial no........Surname ..............
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HOME UNIT RESET WARNING: Please ensure that when you program the Home unit to call PRIVATE individuals, that the user(s) are aware of the procedures to cancel hardwired alarm calls and alarm calls made by either, the home unit, speech pendant and speech pull cord. After the recipient of the call has pressed the * (star key) to accept the alarm call they MUST: 1) In the case of a hardwired alarm call made by the home unit a) The recipient of the call MUST press the # key on their phone to reset the home unit. If this is not actioned, the telephone line will remain open and your telecommunications provider will charge you accordingly. b) Arrange for the key holder to visit the property where the hardwired alarm was made and reset the both the hardwired alarm device e.g. intruder alarm, and check that the home unit has been reset. 2) In the case of an Alarm Call made by the home unit, speech pendant or speech pullcord. a) The recipient of the call MUST press the # key on their phone to reset the home unit and / or speech pendant / pullcord. If this is not actioned, the telephone line will remain open and your telecommunications provider will charge you accordingly. b) The individual who made the alarm call can reset the home unit and / or speech pendant / pullcord by pressing the cancel button on the home unit and then entering the 4 digit pin if programmed to do so. If the home unit is linked to a monitoring centre: 1) In the case of a hardwired alarm call made by the home unit The alarm call will go the monitoring centre who can then take the appropriate action. (please check this bit) The operator has the ability to close down the alarm call when finished. 2) In the case of an Alarm Call made by the home unit, speech pendant or speech pullcord. This allows the operator to open a two way conversation and to close down the alarm call when finished...
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A large print version of this manual is available on the website: www.castle-care.com/carecall Castle Care-Tech Ltd North Street, Winkfield, Berkshire, SL4 4SY Website: www.castle-caretech.com...
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