Summary of Contents for Magna Carta FacilityPro POS 3000
- Page 1 FacilityPro POS 3000 Installation and User Manual MAN9 PS3000 UKED 4512.doc File name: 17-12-2009 Revision date:...
- Page 2 Visit the website http://www.magna-carta.com/ © 2009 Magna Carta Chipcard Solutions. All rights reserved. Magna Carta, FacilityPro, FacilityPro Manager, Comet, de FacilityPro Manager logo are either registered trademarks or trademarks of Magna Carta Chipcard Solutions in de Netherlands and/or other countries.
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Page 3: Table Of Contents
Loading the standard configuration ................11 Configuring with FacilityPro Manager ................. 12 4.2.1 Creating the terminal ....................12 4.2.2 Determining the parameter values for the FacilityPro POS 3000 ........13 4.2.3 Configuring the terminal ................... 17 Configuring with the Magnabox menus ............... 17 Configuring with a web browser (http) ............... - Page 4 Display shows ‘YOUR CARD IS NOT USABLE’ ..............26 Display shows ‘YOUR CARD DOESN’T RESPOND’ ............. 27 Chipknip problems ....................27 8.8.1 Display shows ‘BUITEN GEBRUIK BETAAL ANDERS’ ............27 8.8.2 Display shows ‘STORING NEEM UW PAS’ ................ 28 FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc...
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Page 5: About This Installation And User Manual
It is based on Magnabox application firmware version V3.45 and bios version 3.36 and on FacilityPro Manager version 3.4.0.26. This manual describes how to install and use a FacilityPro POS 3000 and how to solve certain problems. For technical specifications such as measurements, memory capacity, etc., you are referred to the data sheet of the FacilityPro POS 3000. -
Page 6: Introduction
1 Introduction The FacilityPro POS 3000 is a terminal for electronic payment at cash registers and other Points of Sale (POS) using a FacilityPro smartcard or Chipknip . A range of models of the FacilityPro POS 3000 is available. There is a suitable model for almost every cash register or machine with the POS protocol. - Page 7 Personal Digital Assistant (PDA) and the COMET software for communication via infrared, or a modem on the back-office computer for dial-up connection to a modem. If the FacilityPro POS 3000 is connected to a network the terminals can be audited and configured automatically at set times.
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Page 8: Facilitypro Pos 3000: What's In The Box
Adaptor D9 female to RJ12 for MC POS cable f) 4 suction cups for Atlas base g) A6 paper with a list of ‘What’s in the box’ and a link to the FacilityPro POS 3000 installation and user manual on the Magna Carta website... - Page 9 Your FacilityPro POS 3000 PS3042 includes additional items: 1) antenna with SMA connector 2) GSM/GPRS modem built into the Magnabox FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc...
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Page 10: Installation
9. Insert the power plug of the power supply for the Magnabox into the port ‘POWER’ of the Magnabox. 10. If the FacilityPro POS 3000 will be connected to a network (Ethernet LAN or mobile or analogue telephone network), follow the appropriate instructions in the Magnabox installation and user manual to establish the connection to the network. -
Page 11: Configuration
How to load the standard configuration into the FacilityPro POS 3000: NB: the standard configuration can only be loaded into the FacilityPro POS 3000 if it has not yet been configured previously. 1. Install the FacilityPro POS 3000 as described in chapter 3. -
Page 12: Configuring With Facilitypro Manager
4.2.1 Creating the terminal Before you can configure the FacilityPro POS 3000 you will have to create a new terminal in the database of FacilityPro Manager. How to create a terminal record for your FacilityPro POS 3000 with FacilityPro Manager: 1. -
Page 13: Determining The Parameter Values For The Facilitypro Pos 3000
4.2.2 Determining the parameter values for the FacilityPro POS 3000 There are a number of parameters that determine how a FacilityPro POS 3000 will operate, and that must be assigned the correct value for your site. Some of these parameters are found on the machine type data screen, some on the terminal data screen and some on the site data screen. - Page 14 For all Magnaboxes with firmware version lower than 3.45 the parameter server_ip should be used and not als_server_ip. For all Magnaboxes with firmware version lower than 3.42 the parameter pos_auto_token should be used and not auto_token. FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc...
- Page 15 ‘\l’ left-align the text c) ‘\r’ right-align the text d) ‘\n’ new line e) ‘\1’ this text must be on the 1st line f) ‘\2’ this text must be on the 2nd line FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc...
- Page 16 How to edit the values of the parameters: 1. In the machine types data screen select the machine type of your FacilityPro POS 3000 (e.g. ‘POS’). You will see the present values of the parameters on the tab ‘Parameters’ as in Figure 4-5.
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Page 17: Configuring The Terminal
PDA. 2. Make sure the FacilityPro POS 3000 and the cash register are on. The display of the Atlas card reader will show as in Figure 4-1, as in Figure 4-2 and Figure 4-3 alternately, or as in Figure 4-4. -
Page 18: Configuring With A Web Browser (Http)
Using a web browser you can change the basic configuration of a FacilityPro POS 3000. This requires a configuration to be loaded into the FacilityPro POS 3000 first. This can be done by loading the standard configuration (§4.1). After loading the standard configuration, you will use the web browser to edit the configuration parameters to reflect the functionality for your FacilityPro POS 3000. - Page 19 Figure 4-6 Home page of a Magnabox Figure 4-7 Paystation page of the Magnabox of a FacilityPro POS 3000 11. Repeat steps 9 and 10 until all the parameters of the paystation page have the desired value. 12. Click on MBX home page.
- Page 20 Figure 4-8 Network page of a Magnabox Figure 4-9 Site page of a Magnabox FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc...
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Page 21: Activating Chipknip On The Facilitypro Pos 3000
5 Activating Chipknip on the FacilityPro POS 3000 This chapter is applicable only if you have a FacilityPro POS 3000 which accepts Chipknip . The Magnabox will have been programmed with additional Chipknip firmware and a SAM of acquirer Equens. -
Page 22: Operation Of The Facilitypro Pos 3000
How to turn on the FacilityPro POS 3000: 1. The FacilityPro POS 3000 will be on when the power supply is connected to a wall socket. For it to function the cash register it is connected to must also be on. When the terminal is ready for use the display of the card reader will show as in Figure 4-2 and Figure 4-3 alternately. -
Page 23: Viewing The Balance On A Card
3. Remove your card or wait for cashier to enter amount to be paid on cash register and the display to show as in Figure 6-2 and continue to pay from step 3 of §6.2. FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc... -
Page 24: Transmitting Chipknip Payments To Equens
Chipknip transmissions effected can be found in the Magnabox installation and user manual which is supplied with your FacilityPro POS 3000 (for ‘direct transfer’) and in the installation and user manual of the Chipknip module of FacilityPro Manager (for transferring via a back-office PC). -
Page 25: Problem Solving
Display shows as in Figure 8-2. Figure 8-2 Card has the wrong currency Solution: Rewrite card with the correct currency. Display shows ‘CARD IS NOT VALID HERE’ Problem: Display shows as in Figure 8-3. FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc... -
Page 26: Display Shows 'Card Is Not Valid
The card contains a validity period with a start date in the future. Solution: Rewrite card with the a new validity period. Display shows ‘YOUR CARD IS NOT USABLE’ Problem: Display shows as in Figure 8-6. FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc... -
Page 27: Display Shows 'Your Card Doesn't Respond
Replace card or, if problem occurs with all cards, contact your service provider and schedule a service call. 8.8 Chipknip problems This chapter is applicable only if you have a FacilityPro POS 3000 which accepts Chipknip 8.8.1 Display shows ‘BUITEN GEBRUIK BETAAL ANDERS’ Problem: Display shows as in Figure 8-8 when a Chipknip is inserted. -
Page 28: Display Shows 'Storing Neem Uw Pas
Display shows as in Figure 8-9when a Chipknip is inserted. Figure 8-9 Storing neem uw pas Cause: The Equens SAM is faulty. Solution: Contact your service provider and schedule a service call. FacilityPro POS 3000 manual, version MAN9 PS3000 UKED 4512.doc...