winchestersafes.com
WARRANTY CLAIMS
Please note that the Warranty specifically does not cover the loss or damage to the
contents of the safe, under any circumstance . We highly recommend that you purchase
insurance coverage for the contents of your safe .
WARRANTY REPAIRS
Any Warranty repairs to your safe must be made with the authorization of one of our
Customer Service Representatives . You may reach them Monday through Friday from
7:00am to 5:00pm, Central Time at 877-948-6723 . Without exception, if you have
work performed on your safe without prior authorization, the payment for the work
performed will be the sole responsibility of the safe owner .
WARRANTY
Granite Security Products, Inc . doing business as Winchester Safes, warrants that for a
period of (5) five years from the date of purchase, this product will be free from defects in
materials and workmanship . The Sargent and Greenleaf, Group 2 Lock used on the safe
comes with a (2) two year warranty against defects in materials and workmanship . For
a nominal fee, the lock warranty can be extended an additional (9) nine years, for a total
of (11) eleven years warranty coverage on the lock . Contact Winchester Safes Customer
Service Department to purchase the additional coverage on the lock . If your safe has a
La Gard Electronic Lock as an upgrade, the lock warranty is the same as the Mechanical
Combination Lock .
This warranty includes a Free Replacement Guarantee in the event your safe is damaged
in a fire or burglary attack . A timely police or fire report must be submitted to Customer
Service to process the claim . Once the claim is verified, and if the safe cannot be opened
by normal means, a qualified safe technician will be dispatched by Customer Service
to open the safe at no cost to the Owner . Replacement will be made with a new or
remanufactured product . If the product is no longer available, replacement will be made
with a similar product of equal or greater value . The safe will be shipped freight prepaid,
curbside delivery . Moving and installing the safe is the responsibility of the Owner .
OWNER'S MANUAL
(CONTINUED)
PONY SERIES
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