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Polaris Communications HD WIRELESS User Manual

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Summary of Contents for Polaris Communications HD WIRELESS

  • Page 2 1. INTRODUCTION Congratulations on purchasing the HD Wireless™. The HD Wireless was developed by Polaris Communications, Australia’s leading supplier of high quality and acoustically safe headset solutions. • Designed for headset users of both traditional & VoIP telephone systems as well as PCs.

  • Page 3: Care And Maintenance

    Clean the touchscreen with standard computer screen cleaning solution and soft cloth provided. • When cleaning the back of the HD Wireless, make sure not to place the damp cloth in or too close to the ports. • Ear cushions can be cleaned or replaced. Leatherette ear cushions should be removed and wiped with a damp cloth.

  • Page 4: Product Overview

    Power Adaptor HD wireless Quick Start Guide STEP 1 SETTING UP YOUR HEADSET HD Wireless Offers the choice of two wearing styles - Headband and Earhook. OPTION 1: ATTACHING THE HEADBAND 1. Align the headset and the headband attachment, as illustrated, and press firmly together until they click into place.
  • Page 5 HEADSET DIAGRAM HEADSET ATTACHMENTS EHS Cables are available for Avaya, Cisco and Polycom telephones. Contact our Firstpoint Customer HD WIRELESS BASE DIAGRAM Service & Sales team for more information on 1800 626 505.
  • Page 6 3. PRODUCT OVERVIEW PACKAGE CONTENTS OPTIONAL ACCESSORIES HEADSET DIAGRAM HEADSET ATTACHMENTS Volume HD WIRELESS BASE DIAGRAM MULTI-FUNCTION BUTTON (ANSWER/END) Speaker LED INDICATOR MUTE Recharge Contact MICROPHONE BOOM ARM Noise-cancelling Microphone Introduction Care and Product System Touchscreen Settings HD Wireless Advanced...
  • Page 7 3. PRODUCT OVERVIEW The HD Wireless headset can be worn in the headband earhook wearing-styles and can be worn on either the left or right ear. Regardless of wearing-style, remember to ensure your microphone is PACKAGE CONTENTS positioned at least two fi nger widths from your mouth to maximise the effi ciency of the noise-cancelling OPTIONAL ACCESSORIES microphone.
  • Page 8 3. PRODUCT OVERVIEW PACKAGE CONTENTS OPTIONAL ACCESSORIES HEADSET DIAGRAM HEADSET ATTACHMENTS HD WIRELESS BASE DIAGRAM HEADSET RECHARGE CONTACT TOUCHSCREEN USB PORT POWER ADAPTOR AUXILIARY HANDSET TELEPHONE PORT PORT PORT PORT Introduction Care and Product System Touchscreen Settings HD Wireless Advanced...

  • Page 9: System Setup And Connections

    4. SYSTEM SETUP AND This section describes how to connect your HD Wireless to your telephone and other equipment. CONNECTIONS NOTE: Before following these instructions, you will need to determine whether your desk-phone has CONNECTING YOUR HD WIRELESS TO MAINS POWER a headset port.
  • Page 10 CONNECTIONS charged, no battery charge indicator will appear. CONNECTING YOUR HD WIRELESS TO MAINS POWER NOTE: Remember to keep the headset docked while installing the HD Wireless headset, and when DOCKING YOUR HD WIRELESS HEADSET not in use. CONNECTING YOUR HD WIRELESS TO A PC...
  • Page 11 2. Connect the other end of the USB cable to any free USB port on the PC. CONNECTING YOUR HD WIRELESS TO MAINS POWER NOTE: USB connection is only required for PC audio. Do not connect via a USB hub.
  • Page 12 Based on the type of phone you have, either CONNECTING YOUR HD WIRELESS TO MAINS POWER the Black or White tail cord is required to install your HD Wireless. The information below will help you DOCKING YOUR HD WIRELESS HEADSET determine the correct tail cord to use with your phone.
  • Page 13 4. SYSTEM SETUP AND CONNECTING YOUR HD WIRELESS TO A DESK-PHONE WITH A DEDICATED HEADSET PORT CONNECTIONS If your desk-phone includes a dedicated headset port, complete the following: CONNECTING YOUR HD WIRELESS TO MAINS POWER 1. Plug the appropriate tail cord...
  • Page 14 1. On the desk-phone, unplug the handset cable from the telephone. DOCKING YOUR HD WIRELESS HEADSET 2. Connect the handset cable to the Handset port on the HD Wireless headset base. CONNECTING YOUR HD WIRELESS TO A PC 3. Plug the appropriate...

  • Page 15: Touch Screen Display

    5. TOUCHSCREEN DISPLAY HD Wireless features a 3.5” colour touchscreen that enables you to customise settings to individual preferences. ADJUSTING THE TOUCHSCREEN ANGLE BASIC GESTURES REQUIRED FOR TOUCHSCREEN This section explains how to use the features of the HD Wireless touchscreen.

  • Page 16: Single Tap

    FLICK Quickly brush surface with fi ngertip. SCROLL Move fi ngertip over menu bar to drag the screen up/down. Introduction Care and Product System Touchscreen Settings HD Wireless Advanced Conference Support Warranty Maintenance Overview Setup and Display Overview Headset Controls...
  • Page 17 5. TOUCHSCREEN DISPLAY During standard operation, the touchscreen displays the phone as the current target Audio Source. ADJUSTING THE TOUCHSCREEN ANGLE The touchscreen also provides access to your HD Wireless User Settings and Controls. BASIC GESTURES REQUIRED FOR TOUCHSCREEN INTERACTION...

  • Page 18: Settings Overview

    Long Range - up to 150 metres Medium Range - up to 75 metres Wideband Wideband Provides you with your HD Wireless’ Serial Number, Short Range - up to 25 metres Firmware version and Copyright information. AUDIO MODE HD Wireless supports both Narrowband & Wideband audio.

  • Page 19: Mute Button

    7. HD WIRELESS HEADSET CONTROLS HEADSET FUNCTION BUTTON HEADSET LED INDICATORS HEADSET AUDIO INDICATORS Numerical indicator is displayed showing new value. VOLUME TOGGLE BUTTON Bar level indicator updates to new Press in direction to increase receive volume. level. Touchscreen display updates...
  • Page 20 7. HD WIRELESS HEADSET The multi-coloured LED indicator is located on the boom arm of the headset and indicates headset status. CONTROLS HEADSET FUNCTION BUTTON HEADSET LED HEADSET LED INDICATORS HEADSET AUDIO INDICATORS ON STAND BY White LED - indicates headset ready for use...

  • Page 21: Audio Indicator

    7. HD WIRELESS HEADSET The headset plays a variety of audio tones to indicate events. For a complete list of playable audio indicators please visit our HD Wireless Interactive User Guide at www.hd-wireless.com.au. CONTROLS HEADSET FUNCTION BUTTON HEADSET ACTION AUDIO INDICATOR...
  • Page 22 8. ADVANCED HD WIRELESS The HD Wireless supports a maximum wireless range of up to 150 metres. Physical obstructions and electromagnetic interference may shorten this range. FEATURES WIRELESS RANGE The headset sound quality may deteriorate the further the headset is away from the base.

  • Page 23: Narrowband Mode

    This means that 120 headsets can be used at the same time within the same area. When using your HD Wireless headset in Wideband mode, this will operate on two DECT channels instead of one which means the number of HD Wireless headsets that can be used in the same area will be halved.

  • Page 24: Conference Calling

    9. CONFERENCE CALLING The HD Wireless enables up to three additional HD Wireless headsets to be connected to the base. CONFERENCE CALL VIA THE CONFERENCE CALL ICON NOTE: When on a conference call you automatically switch to Narrowband mode. CONNECT ADDITIONAL HEADSET(S) 1.
  • Page 25 Guest 1 Conference icon A maximum of 3 Guest highlighted while headsets can be added conference is active. to a conference by docking in HD Wireless Docking of additional base. Guests headsets will SINGLE TAP to end End Conference End Conference trigger return to Conference.
  • Page 26 10.1 FAQS AND TROUBLESHOOTING Q. IS IT POSSIBLE TO DOCK MY HEADSET ON ANOTHER BASE FROM THE HD WIRELESS? A. Yes. The headset can be docked with any HD Wireless base. Q. CAN I PAIR MY HEADSET DIRECTLY WITH A THIRD-PARTY DECT PHONE? A.
  • Page 27 Ensure PC is the current audio source. The touchscreen PC icon will be white. • Ensure the HD Wireless is set as the current audio device in the Windows sound control panel, and in your softphone software. Q. WHEN I TRY TO MAKE A CALL ON MY DESK-PHONE, THE HANDSET LIFTER LIFTS, BUT THE CALL IS NOT CONNECTED.

  • Page 28: Important Headset Safety Information

    11. warranty and safety HD Wireless comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or information damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

  • Page 29: Operational Information

    HD Wireless is a registered trademark of Polaris Communications Pty Ltd. Polaris Communications Pty Ltd owns, reserves and retains all copyright in the Sonaron™ software and icons in our HD product, which is also the subject of Patent Application No. 2011904477. You are prohibited from copying, distributing, adapting, reverse engineering or otherwise dealing with the product, or any part of it, in a way that would infringe our exclusive rights.
  • Page 30 For more information on the Polaris HD Wireless, or for any other information about using your headset, please contact our Firstpoint Customer Service team on 1800 626 505 or visit our website at www.hd-wireless.com.au. Polaris Communications 393 Flemington Road, North Melbourne, Victoria 3051 Australia 1800 626 505 sales@polaris.com.au...

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