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LRS T7501 User Manual

Total control with zigbee
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T7501
Total Control
With Zigbee
By:
Long Range Systems, Inc.
Long Range Systems UK Ltd | Link House | Leek Road | Milton | Stoke on Trent | Staffordshire | ST2 7AH |
01782 537000
www.lrspagers.co.uk | www.pagers.co | www.hospitalpagers.co.uk

User Manual

With
Installation, Warranty and Service
Information
September 2008
T7501UserInstructions

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Summary of Contents for LRS T7501

  • Page 1: User Manual

    T7501 Total Control With Zigbee Long Range Systems, Inc. Long Range Systems UK Ltd | Link House | Leek Road | Milton | Stoke on Trent | Staffordshire | ST2 7AH | 01782 537000 www.lrspagers.co.uk | www.pagers.co | www.hospitalpagers.co.uk User Manual...
  • Page 2 LRS and shall be treated in accordance with the previous paragraph. All attempts have been made to make the information in this document complete and accurate. LRS is not responsible for any direct or indirect damages or loss of business resulting from inaccuracies or omissions. Specifications and other information contained within this document are subject to change without notice.

  • Page 3: Table Of Contents

    Staff Paging – Basic View ..................2-2 Staff Paging Using Touch Screen or Keyboard/Mouse - Seating Management View2-2 Preloaded Staff Pager Message Code List ..........2-3 Chapter 3 Table and Wait List Management using only T7501 ..... 3-1 Basic Description ..................3-1 Wait/Table List......................3-1 Table Status ......................
  • Page 4 Layout Screen ......................4-7 Chapter 5 Installation and Setup ............5-1 Basic Installation ..................5-1 T7501 Installation ...................... 5-1 T7501 Optional Equipment installation ............ 5-2 External VGA Monitor Installation ................5-2 External Keyboard and Mouse .................. 5-2 Touch Screen Monitor ....................5-2 POS Printer .......................
  • Page 5 On Premise Operation ................10-2 Chapter 11 Table Genie ................. 11-1 Setting Up T7501 for Table Genie Operation ........11-1 Setting Up and Associating the Table Genie with T7501 ....... 11-3 Associating With Network Connectivity ..........11-3 Mounting the Table Genie ..............11-4 Using the Table Genie ................
  • Page 6 Page iv T7501 Clearing Unit ......................12-14 Service Button ....................... 12-14 Key Holder ......................12-14 The KeyCall Keys ................12-14 Programming Key ....................12-14 Order Keys ......................12-14 Troubleshooting................... 12-15 Re-Enter KeyCallTX Program ................12-15 Reassigning a KeyCall Unit in an Existing Install ..........12-15 Low Battery Indicator –...

  • Page 7: Chapter 1 General Information

    Groups can be reconfigured and pagers renumbered as necessary using the  transmitter. Table Management The T7501 keeps track of open tables, guests on the wait list, and waiting  times. When tables are available, guests on the wait list are automatically paged ...

  • Page 8: On Site Operations

    Automatic telephone inquiries verify the reservations. T7501 Keyboard Description Before using the T7501, please read the following descriptions. Note that during operation, keys are highlighted to indicate they are enabled and generally the other keys will not function.

  • Page 9: Secondary Keypad

    T7501 Page 1-3 M Keys The M (function) keys are the first row of keys under the display. The operations of the keys change depending upon function on the screen (e.g., in the Wait List function, the M keys correspond to manager call functions).

  • Page 11: Chapter 2 Basic Guest And Staff Paging

    3. Press Enter. On Premise and/or Cell Phone Paging from the Wait List Note: Two options are available on the T7501: The Basic view that shows only a wait list and the Table Management view that shows a restaurant layout and waitlist.

  • Page 12: Paging Using Touch Screen Or Keyboard/Mouse -Seating Management View

    3. Choose Page to page the selected party or Seat to seat the party to remove them from the list. Direct Staff Paging Note: Two options are available on the T7501: The Basic view that shows only a wait list and the Table Management view that shows a restaurant layout.

  • Page 13: Preloaded Staff Pager Message Code List

     select one of the vibe settings. 5. Select Enter. Preloaded Staff Pager Message Code List Message codes send following preloaded messages to LRS Alpha (text) pagers. Additional custom codes can be created (see Pagers in Installation and Setup chapter).
  • Page 14 Page 2-4 T7501 Pre Loaded Messages Code Message Code Message Code Message 000 Phone Call 026 Price check 052 Food 001 Sale Call 027 Department 053 Service 002 Manager 028 Cashier 054 Seat 003 Customer 029 Office 055 Check 004 Room...

  • Page 15: Chapter 3 Table And Wait List Management Using Only T7501

    This section shows the availability of tables as a table number in the Open, Bus, or Hold lists. Tables on these lists can be added or removed using the T7501 keypad (in TBL Stat mode). When tables are open, the Alert key on the T7501 is lit.

  • Page 16: Editing Wait List

    Adding guests to the Wait List from an off premise location is done through an Internet connection. A specialized system (See Click Ahead Seating© Chapter) maintains a database shared with the T7501. Guests can choose a restaurant on the Internet, note the wait time and add their name to the list. Once added, A ‘C’...

  • Page 17: Edit Wait List

    Page 3-3 Edit Wait List General Editing All of the items for a guest on the wait list may be edited at the T7501. To edit a guest‘s information: 1. Use the arrow keys to select the name to edit.

  • Page 18: Check Wait List Information

    Page 3-4 T7501 Normal Paging and Seating Normally a guest is removed from the wait list after being paged and seated. To page and seat a guest: 1. Use the arrow keys to select the name to seat. 2. Press the Enter key.

  • Page 19: Chapter 4 Wait List And Table Management Using External Monitor

    T7501 Page 4-1 CHAPTER 4 WAIT LIST AND TABLE MANAGEMENT USING EXTERNAL MONITOR General Table management is a visual display of the tables available for seating. Basic operation is similar to the Basic Wait List Management; the difference is the visual display utilizes an external monitor, keyboard, and mouse (or touch screen).

  • Page 20: Walk In

    Page 4-2 T7501 Walk In Pops up a wizard for collecting on premise guest data and assigning a pager. Reserve Pops up a wizard for collecting off premise guest data. Find Party Pop up menu to find parties that are Waiting, have a Reservation, are Seated, or have cancelled (history).

  • Page 21: Using The Visual Display

    T7501. Guests can choose a restaurant on the Internet, note the wait time and add their name to the list. Once added, the name appears on the T7501 display. A C in the information column indicates the entry is off-premise and will be checking in.

  • Page 22: Edits Or Functional Changes Using The Mouse Pointer

    Two Clicks Edit Wait List All of the items for a guest on the wait list may be edited at the T7501 or the Hostess Keyboard (recommended). The following directions are based on using the mouse/keyboard. Refer to the previous chapter for T7501 Editing.

  • Page 23: Paging And Seating

    Select New Phone if the guest will be using a cell phone as a pager and  the number is different from the number already in the system. Select Give Pager if the guest will be using an LRS Guest pager.  Remove or Change Guest List Position on Wait List Guests on the Wait List are removed or their order changed by direct removal or by paging and seating.

  • Page 24: Check Wait List Information

    Page 4-6 T7501 Check Wait List Information A guest‘s wait list information can be viewed in a more standard format. Some additional information such as Frequent Diner Number or Special Occasion can also be seen. To view wait list information: 1.

  • Page 25: Change Wait List And Table Management Preferences

    In a new installation or changing a current layout the process is the same. Make a sketch or drawn floor plan layout.  Select the Layout Menu by pressing M1 (T7501) or F1 (external keyboard)  Add, remove, or edit walls and tables.
  • Page 26 Page 4-8 T7501 Table/Booth Addition, Editing, Removal The Layout Editor changes the cursor to a when the table button is selected. Position the cursor where an added table/booth is desired and click. A pop up menu allows selection of a table/booth type, size, and orientation. While in this mode, all tables and booths can be positioned.

  • Page 27: Chapter 5 Installation And Setup

    Do not connect any other devices to the T7501 power connection. The unit requires a separate power supply. CAUTION: Do not mount the T7501 antenna near any large metal objects. 1. Unwrap all T7501 base station components. 2. Connect the 3‖ angled antenna onto the connector on the back of the unit with the antenna perpendicular to the ground.

  • Page 28: T7501 Optional Equipment Installation

    For basic wait list operation, an external video monitor is recommended. The monitor can be any standard PC monitor that connects to a standard VGA connector. The VGA monitor connector is on the rear of the T7501 Base Station. Guest View Monitor Setup The default setup is for guest view of the wait list.

  • Page 29: Pos Printer

     DHCP or Static IP Server Addresses DHCP The T7501 default is set for DHCP. DHCP usually automatically sets up the IP address, masks, DNS servers, and gateways. Some systems do not support DHCP and require a static IP address.

  • Page 30: Basic System Tests

    10. Cycle the 9Vac power Basic System Tests Initial T7501 Power Up When power is applied, the T7501 transmitter begins the initialization steps: 1. Screen is blank while the keyboard lights flash. 2. The screen shows a booting sequence. Note: If using Click Ahead seating the time will be automatically set from the Internet service.

  • Page 31: T7501 Custom Setup

    7. Press Enter. 8. Press Exit to return to the main menu screen. Setup Guest and Staff Pager Functions NOTE: Access Code is needed for Setup functions (T7501 Custom Setup). These functions effect the operation of the pagers. 1. Press Setup 2.

  • Page 32: Set/Edit T7501 Alarms

     only pagers. Press Enter to save. Set/Edit T7501 Alarms NOTE: Access Code is needed for Setup functions. Pagers can be alarmed to alert staff of regular operations that must be performed. 1. Press Setup.

  • Page 33: Setup Wait List Functions

    NOTE: Manager Access Code is needed for encryption functions. Encryption is an automatic feature built into the pager designed to meet HIPAA security requirements. It is keyed by settings and codes on LRS transmitters. To enable encryption: 1. Press Setup.

  • Page 35: Chapter 6 Maintenance Functions

    The T7501 Normal function drives an external VGA monitor that shows portions of the Wait List and periodic Advertisements for waiting guests. The external display can be set to replace the function of the LCD display on the T7501. 1. Press Setup.

  • Page 36: Setup Network

    8. Press Enter. Setup Network NOTE: Access Code is needed for Setup functions. The Local Area Network (LAN) connects the T7501 to the Internet and other devices. To set up LAN, a System administrator is recommended. View LAN Configuration 1. Press Setup.

  • Page 37: Firmware Update

     If none of the pagers respond, select No and the unit tries the next ID.  Continue until the correct ID is found.  If the unit cycles back to ID 0 without the pagers responding, call LRS. ...

  • Page 38: Range Test

    7. The point where the pager does not flash consistently is the maximum range. 8. Press Enter to end the test. Program Pagers LRS Guest and Staff pagers can have their identification number and system ID changed using the T7501. To Program pagers: Pizzas, Lobsters, and AdverTeaser Guest Pagers 1.
  • Page 39 T7501 Page 6-5 5. Press Enter to start. 6. Select Star and Enter. 7. Select Manager and Enter. 8. Select: Pager IDs if programming individual pagers  Broadcast system ID if changing all the pagers to a new System or turning ...

  • Page 41: Chapter 7 System Specifications

    (EIRP) is not more than required for successful communication. Required voltage: One 110V outlet for the T7501 keypad. Operating Frequency / Radiated Power: 467.750-MHz / 1W (FCC Part 90) 2.4 GHz ISM Band / 100mW (FCC Part 15)

  • Page 43: Chapter 8 Troubleshooting

     Continue until the correct ID is found.  If the unit cycles back to ID 0 without the pagers responding, call LRS.  Battery Powered Pagers Don’t Receive Pages 1. Be sure the pager is turned on and that the battery is good 2.

  • Page 45: Chapter 9 Service Questions And Answers

    T7501 Page 9-1 CHAPTER 9 SERVICE QUESTIONS AND ANSWERS Should your paging system ever fail or should you need additional paging supplies, call Long Range Systems at (800) 437-4996 Monday through Friday 8:30 am to 5:00 pm Central Time. For weekend or night emergencies: Long Range Systems has 24/7 live technical support available ...

  • Page 47: Chapter 10 Click Ahead Seating

    T7501 Page 10-1 CHAPTER 10 CLICK AHEAD SEATING General Description Click Ahead Seating© (CAS) is a multipurpose program that allows the restaurant Total Control of seating management. The features: Off premise customers make dining plans via Internet and Telephone. ...

  • Page 48: Off Premise Operation

    Wait List and Table management Chapters. These entries and removals are reflected on the Click Ahead Seating database. Basic steps are: 1. Adding to database Restaurant enters on premise guests at the local T7501.  CAS updates the wait list on the database.

  • Page 49: Chapter 11 Table Genie

    T7501 Page 11-1 CHAPTER 11 TABLE GENIE The Table Genie is a 2.4 GHz table top transmitter used to work with the T7501 to bring Service straight to the Customer‘s Table. Setting Up T7501 for Table Genie Operation Notes: □ It is recommended to use an External Monitor or Touch screen with the T7501.
  • Page 50 Page 11-2 T7501 □ Single Button – Option to have all buttons send the same message (example SERVICE.) For separate messages for all three buttons, select OFF. □ Message 1 – Message sent from Button #1 on Table Genie. □ Message 2 – Message sent from Button #2 on Table Genie. (Not used if Single Button is set ON.)

  • Page 51: Setting Up And Associating The Table Genie With T7501

    T7501 Page 11-3 Setting Up and Associating the Table Genie with T7501 1. Remove the Table Genie from the packaging, included in the packaging: □ 1 Table Genie □ 1 AA Battery □ 1 Table Plate Release Tab of Battery Cover □...

  • Page 52: Mounting The Table Genie

    Page 11-4 T7501 Mounting the Table Genie Each unit can mount to a table using the Table Plate with either the double-sided foam tape or 3 screws. After mounting the Table Plate to the table, slide the unit (in the direction of the arrows) onto the Table Plate until the latch clicks.

  • Page 53: Using The Table Genie

    T7501 Page 11-5 Using the Table Genie Button #3 Button #2 Button #1 The Table Genie unit is placed at a table or seat where patrons can Push for Service. Start The patron presses a button.  The computer monitor displays the request.

  • Page 54: Using The Push For Service Monitor

    Page 11-6 T7501 Using the Push For Service Monitor YELLOW Monitor The monitor shows: The seat where the request originated.  The Request (determined by Message set for button 1, 2 ,or 3).  The amount of time elapsed from the request start.

  • Page 55: Alerts

    T7501 Page 11-7 Setup – Access the Setup menu. Alerts At the bottom right of the screen will display the alert regarding the Table Genie battery. Low Battery will indicate a unit needing battery replacement. Click on the Low Battery and a pop-up window will list all of the Table Genie Units with their current battery levels.
  • Page 56 Page 11-8 T7501 □ Select Clear Order.

  • Page 57: Chapter 12 Keycall

    2. Select location for PC near food pickup area. 3. Setup PC and let power up. 4. Setup T7501. 5. Use crossover CAT-5 cable to connect T7501 to PC. 6. The monitor will start up on the KeyCallTX program. 7. Connect power to the T7501.

  • Page 58: Typical Keycall Setup

    Page 12-2 T7501 Typical KeyCall Setup KeyCall Unit Battery Thread- Cover lock Mounting Plate 1. Unpack the KeyCall unit, contents include: 1 KeyCall unit □ 3 AA Batteries □ 2 Pieces of Foam Tape □ 2. To assemble, place the 3 AA batteries into the KeyCall.

  • Page 59: Assign Keycall Units To Tables

    2. Select the Tables tab, type in Access Code 56789. 3. Press the Assign to Table button. 4. Position KeyCalls at least 6 feet from T7501. 5. Insert and remove the Program Key from the KeyCall unit. LED will blink Red several times and then Green when it associates.

  • Page 60: Mounting The Keycall

    Page 12-4 T7501 Note: if a table number is assigned wrong or must be changed, highlight the associated unit and Edit or Delete. 7. Repeat for all units to be assigned. 8. Press Assign to Table when finished. Mounting the KeyCall 1.

  • Page 61: The Keycalltx Program

    T7501 Page 12-5 The KeyCallTX Program Setup Window The KeyCallTX software is set to activate on the start up of the PC. The program will come up on the Orders window.
  • Page 62 Page 12-6 T7501 Setup Window 1. From the Orders window, select the Setup tab. Note: An access code is required. 2. At the Timing Interval section , set the timeouts to alert servers and management that an order is overdue; the display for a table will change colors and at last page a manager.
  • Page 63 Beep Error- Enable Error beep on KeyCall unit and set Volume Level. The Error Beep occurs when the KeyCall unit fails to connect to the T7501 or a Key is inserted incorrectly. h. Access Code- Password used to enter system. Change is NOT recommended.

  • Page 64: Order Window

    Page 12-8 T7501 Order Window Patrons are given numbered ―order keys” when they order. It is  recommended the server put the order key into the Starter Unit to begin a timer (Elapsed time) of when the order is placed.
  • Page 65 T7501 Page 12-9 Order Information To view basic details of an Order on the Orders Window, double-click the Order and the Order Info window will pop-up. o Order – Key number of customer. o Table – Table number assigned to the KeyCall unit.
  • Page 66 Page Up and Page Down to scroll through large numbers of orders. Top will return to the top of the Order window. Exit will exit the KeyCallTX program. Customer Paging To Page a customer (using LRS Guest Pagers): Press the Customer button.  Enter the pager number and press Page button.
  • Page 67 T7501 Page 12-11 Recall The Recall button brings up a window showing the last 5 transactions. In the event a transaction was Cleared, user can retrieve the information. Transaction will resume from the initial start. Key - Key number of Customer.

  • Page 68: Status Window

    T7501 Status Window The operating status of the KeyCall system can be periodically checked. The T7501 tries to contact and check the battery status of each unit several times daily. A green display for a unit indicates acceptable performance. ...

  • Page 69: Reports Window

    T7501 Page 12-13 Reports Window Daily reports can be used to establish wait time trends.  Select the REPORTS tab.  Select the period of time to view.  Select the type of report to view  Daily Summary Report...

  • Page 70: Using The Keycall

    Each KeyCall has four spaces (two on each side) to store Keys. The KeyCall Keys Programming Key The Programming Key is used when assigning KeyCall‘s to the T7501. Order Keys The Numbered Keys are given to patrons after their order is placed. The number...

  • Page 71: Troubleshooting

    T7501 Page 12-15 Troubleshooting Re-Enter KeyCallTX Program If the user ever exits the KeyCall program (without resetting the computer), double-click the KeyCallTX icon. Reassigning a KeyCall Unit in an Existing Install 1. Confirm 3 fresh AA batteries are in the unit.

  • Page 72: No Connection - Order Window

    Check the crossover cable to the T7501.  Enter the Setup Window, go to the Network section, see if Network states NO  CONNECT and that the T7501 IP address is highlighted in red, select Connect Check TCP/IP settings of PC and T7501: ...
  • Page 73 (Bcast) Primary DNS 192.168.200.1 Notes: DNS Server is not required on the PC. The Secondary DNS is not required on the T7501. 7. If Computer settings do not match the table, correct. 8. If T7501 does not match, call LRS.

  • Page 75: Chapter 13 Using The Staff Pagers

    The 4-Line Alpha Pager and Star Staff Pager are used as the Staff or Manager pager. Paging with the T7501 requires using the Staff or M1 – M4 keys on the Main Keyboard or using the Staff, Server, or Manager virtual buttons viewed on the computer monitor during various applications.

  • Page 76: Read Message

    Page 13-2 T7501 Set OFF 1. Select Power OFF? 2. Select YES/NO 3. Press Read.Select one time Read Message [01/16] 01/02/2006 10:04 am This is the message that you received this time New At receipt the message is displayed. Press Read/Select to display.

  • Page 77: Set Keytone On/Off

    T7501 Page 13-3 Set Keytone On/Off 1 Select Set Keytone. 2 Press Read/Select. 3 Select On or Off 4 Press Read/Select to set. Select Alert 1 Select Set Alert Mode. 2 Select Beep Select Loud or Soft  Select Duration ...

  • Page 78: Using The Star Pager

    A Guest version of the Star Pager is available and must be purchased separately from a Staff version. To page a Star Guest Pager with the T7501, press the Page key on the 4 button keyboard or use the Guest virtual buttons viewed on the...

  • Page 79: Using The Sp5 1-Line Rechargeable Alpha Numeric Pager

    T7501 Page 13-5 Using the SP5 1-Line Rechargeable Alpha Numeric Pager SELECT BUTTON Charging The SP5 uses the Charger 5 (CH-R5.) 1. Place the pager in the charger. 2. Allow unit to charge fully overnight. 3. Remove from charger, pager will vibrate or beep to show it is working.

  • Page 80: Settings

    Page 13-6 T7501 3. Press or hold the Select Button to the desired vibration level. The level will rise to max, Release the Select Button and press or hold again until the level goes to minimum or desired level 4. To exit, wait 8 seconds. And the pager will go back to the vibe/contrast menu.

  • Page 81: Messages

    Time Pager will display the current time. This feature is automatically updated by the T7501 transmitter. If the time does not appear, a flashing star will appear on the right side of LCD to show pager is operational. Programming...

  • Page 83: Chapter 14 Guest Pagers

    Lobster Calls Pizza Messaging To page Guest Pagers with the T7501, press the Page key on the 4 button keyboard or use the Guest virtual buttons viewed on the computer monitor during various applications. When the Guest is paged, the pagers will light and/or vibrate to indicate their table is ready.
  • Page 84 Page 14-2 T7501 AdverTeaser Coaster Call Lobster Call Pizza Pager...

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