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Airvana C Spire User Manual

Indoor cell zone
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Summary of Contents for Airvana C Spire

  • Page 2 Airvana is a registered trademark of Airvana, LLC. (“Airvana”). All other trademarks are trademarks of their respective owners. This document contains information that is the property of Airvana. This document may not be copied, reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with the prior written consent of Airvana.

  • Page 3: Table Of Contents

    Contents Introduction ..............1 Check What’s in the Box..........2 Setup at a Glance ............3 Setting up Your Indoor Cell Zone........4 Setting up Optional Components ........7 Configuring Your Indoor Cell Zone’s Built-in Router ..9 How Your Indoor Cell Zone Works......10 Adding Your ISP User Name and Password....12 Your Broadband Connection Speed......15 Maintenance ...............16 Troubleshooting Installation Problems ......17...
  • Page 4 — iv —...

  • Page 5: Introduction

    Introduction This guide introduces you to your CDMA Indoor Cell Zone device and all its features. Throughout this guide, you’ll find tips and techniques to get you started and to help you make the most of your new Indoor Cell Zone and service. This guide also provides troubleshooting information to isolate common issues with your Indoor Cell Zone installation.

  • Page 6: Check What's In The Box

    Check What’s in the Box Make sure that the following items are in the box: Yellow Ethernet cable Power supply Indoor Cell Zone Quick Start Guide User Guide External GPS antenna cable — 2 —...

  • Page 7: Setup At A Glance

    Setup at a Glance External GPS Antenna Home (if needed) Router Internet Power Supply Broadband Device Indoor Cell Zone See the Quick Start Guide for the basics on setup and getting your Indoor Cell Zone up and running. — 3 —...

  • Page 8: Setting Up Your Indoor Cell Zone

    Setting up Your Indoor Cell Zone Disconnect the power from all devices on your network. NOTE: This includes your cable or DSL modem and home router. Place your device close to a window and in a central location. For best results, place the device in an elevated location, such as the top of a bookshelf or tall cabinet.
  • Page 9 Connect the other end of the Ethernet cable to your Indoor Cell Zone’s yellow WAN port. Turn on your cable or DSL modem, and home router. NOTE: Wait a couple of minutes for the cable or DSL modem to fully initialize before Indoor Cell Zone continuing.
  • Page 10 When is Your Indoor Cell Zone Ready for Use? After installing and turning on your Indoor Cell Zone for the first time, take notice of an automated setup sequence. During this time, the device’s green LEDs will be solid for a few seconds, and then all LEDs, except the Broadband LED, will turn off until the software loads.

  • Page 11: Setting Up Optional Components

    Setting up Optional Components PC Setup Connect any devices that you have, such as a PC, to your Indoor Cell Zone’s blue LAN ports. Indoor Cell Zone — 7 —...
  • Page 12 External GPS Antenna Setup If the GPS LED does not turn solid green after 30 minutes, connect the external GPS antenna to your Indoor Cell Zone. Place the external GPS antenna horizontally on a window sill. The antenna works best in an open area, with a clear view of the sky, where it can easily pick up signals.

  • Page 13: Configuring Your Indoor Cell Zone's Built-In Router

    Configuring Your Indoor Cell Zone’s Built-in Router Usually, you can plug your Indoor Cell Zone into your broadband connection device, such as a cable modem, DSL modem or fiber broadband Internet service, without performing any additional steps. However, you may need to configure the built-in router to work with your ISP modem or connection device.

  • Page 14: How Your Indoor Cell Zone Works

    How Your Indoor Cell Zone Works Your Indoor Cell Zone is like a personal base station with a radio unit that is similar to a cell tower radio. The base station uses a low-power antenna to transmit voice and data cellular signals in your home or small office.
  • Page 15 How calls and Data Go Over the Internet Internet Service Wireless Devices Service Home Provider Provider Router (Cable, DSL, Network fiber optic) Internet Broadband Indoor Cell Connection Zone Device — 11 —...

  • Page 16: Adding Your Isp User Name And Password

    Adding Your ISP User Name and Password If you are using a DSL modem and your device cannot connect to the Internet, you may need to enter your Internet service provider (ISP) account user name and password so that your Indoor Cell Zone can connect to the Internet.
  • Page 17 The router opens to the Setup tab. Ensure that Yes (PPPoE) is selected. Enter your ISP user name in the Login box (overwrite “Guest”) and your password in the Password and click OK. — 13 —...
  • Page 18 Accept the defaults in other fields on the screen and click Apply. When the Broadband LED turns solid green (stops blinking), your Internet connection is available. If the LED is not solid green, call the Customer Support number located on the insert included in your Indoor Cell Zone documentation package.

  • Page 19: Your Broadband Connection Speed

    Your Broadband Connection Speed Your Indoor Cell Zone supports up to six simultaneous voice calls, data sessions, or any combination of both. Your Indoor Cell Zone can support data sessions of up to 3 Mbps downstream and 1.8 Mbps upstream. The actual transmission speed of your Indoor Cell Zone is only as fast as your maximum broadband connection speed.

  • Page 20: Maintenance

    Maintenance With normal use, your Indoor Cell Zone is maintenance-free. Follow the recommendations below to ensure that it runs optimally. Ventilation Your Indoor Cell Zone has ventilation slots that work best if you don’t block the flow of air to them. Keep your Indoor Cell Zone at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow.

  • Page 21: Troubleshooting Installation Problems

    Troubleshooting Installation Problems During the installation, if your Broadband LED turns solid red, reversing the order of turning on the Indoor Cell Zone and your cable or DSL modem can often resolve this problem. To reverse the order, follow these procedures: Unplug all cables and power cords from all devices.
  • Page 22 LED Quick Reference Mobile • Solid green: Ready • Solid red: Hardware problem • Blinking red: Service error • Off: No service, service disabled, no power, or LED malfunction Network • Solid green: Ready • Solid red: AIRAVE is not connected router/modem for more than 15 minutes •...

  • Page 23: Using Leds

    Using LEDs Display pattern Action to take Mobile Solid green None. Ready. Solid red Hardware problem. Call Customer Support as described in “Getting Help” (page 28). Blinking red Service has not come up since startup or has gone down. If service has gone down, call Customer Support as described in Getting Help.
  • Page 24 Display pattern Action to take Network Solid green None. Ready. Blinking red to solid red Service has not come up since startup or has gone down. If this problem persists, call Customer Support as described in Getting Help. Blinking red Network connection has gone down or has not come up since startup, for 15 minutes or less.
  • Page 25 Display pattern Action to take Solid green None. GPS is ready. Blinking red GPS is trying to acquire a lock. Perform the following steps. If GPS fix was not achieved after GPS restart (either at power-up or after recovery from an error), then the GPS LED turns solid red after more than 30 minutes.
  • Page 26 Display pattern Action to take Broadband Solid green None. Connected to the Internet. Solid red Indoor Cell Zone is not connected to the router/modem for more than 15 minutes. If all LEDs are solid red there is a hardware problem. Contact the customer support number located on the insert included in your Indoor Cell Zone documentation package.
  • Page 27 Display pattern Action to take Solid red The Indoor Cell Zone cannot pass a hardware self-test. Contact customer support. See “Getting Help” (page 28) See page 18 for a quick reference to all LEDs on your Indoor Cell Zone. — 23 —...

  • Page 28: Faqs

    FAQs Why does my Indoor Cell Zone need a GPS antenna? Your Indoor Cell Zone has a GPS antenna so that it can: • Synchronize properly with the rest of your service provider’s network. • Determine and select the correct radio frequencies available in your area so that your Indoor Cell Zone uses the correct radio frequencies.
  • Page 29 Can I move my Indoor Cell Zone to another location? Yes, you can move your Indoor Cell Zone to another location within your service provider’s network. How do I know if my phone is connecting through my Indoor Cell Zone? By dialing *99 on your wireless phone, an audio message will confirm if you are in range of your Indoor Cell Zone.
  • Page 30 Run a speed test on your uplink speed. Note the maximum speed value. In a Web browser, enter the following IP address: HTTP://192.168.17.1 Enter the User name and Password. User name: admin Password: admin In the Advanced tab, click QoS Setup. Change the Uplink bandwidth: Maximum to the value recorded from www.speedtest.net and click Apply.
  • Page 31 If the problem persists, check the QoS setting in your home router. Ensure that the Indoor Cell Zone has the highest priority. See the home router’s user manual for instructions. If the problem persists, contact your Internet Service Provider. My voice calls are choppy or jittery First see “Where is the best location in my home to place the Indoor Cell Zone?”...

  • Page 32: Getting Help

    Check the QoS setting in your home router. Ensure that the Indoor Cell Zone is set at the highest priority. See the home router’s user manual for instructions. After changing the Indoor Cell Zone to the highest priority, repeat step 1 step In a Web browser, go to a Web site to measure your Internet connection for VoIP for jitter, packet loss, and MoS score.

  • Page 33: General Precautions

    General Precautions • Dust your Indoor Cell Zone occasionally to keep air vents clear of debris. Do not wash it. • Your Indoor Cell Zone has ventilation slots that work best if you don’t block them. Keep your Indoor Cell Zone at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow.

  • Page 34: Warning Of 911 Limitations

    Warning of 911 Limitations 911 service may be limited or not available outside your service provider’s wireless network coverage areas. Interconnected VoIP service may be limited by comparison to traditional 911 service. Such circumstances may include, but are not limited to: relocation of the equipment, broadband connection failure, loss of electrical power, delays in availability of your registered location information, and/or other technical problems.

  • Page 35: Fcc Information

    FCC Information FCC Radiation Exposure Statement This device complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment under the following conditions: • This device should be installed and operated such that a minimum separation distance of 8 inches (20 cm) is maintained between the radiator (antenna) and the user’s or nearby person’s body at all times.
  • Page 36 — 32 —...

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