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Promise VessJBOD 1730 Product Manual

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VessJBOD
1730, 1740, 1830, 1840
Product Manual
Version 1.2

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Summary of Contents for Promise VessJBOD 1730

  • Page 1 VessJBOD 1730, 1740, 1830, 1840 Product Manual Version 1.2...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction to VessJBOD ......1 About This Manual ........1 VessJBOD Overview .
  • Page 4 Replacing a Power Supply .......40 VessJBOD 1730 and 1740 ......40 VessJBOD 1830 and 1840 .

  • Page 5: Chapter 1: Introduction To Vessjbod

    Chapter 1: Introduction to VessJBOD This chapter covers the following topics: • About This Manual (below) • VessJBOD Overview (page 2) • Architectural Description (page 3) • Features (page 3) • Specifications (page 3) About This Manual This Product Manual describes how to setup, use, and maintain the VessJBOD 1730, 1740, 1830, and 1840 external disk array subsystems.

  • Page 6: Vessjbod Overview

    VessJBOD 1000 Series Product Manual VessJBOD Overview Figure 1. VessJBOD front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2. VessJBOD 1730 rear view I/O Module Power Supply Figure 3. VessJBOD 1830 rear view I/O Module Power Supplies...

  • Page 7: Architectural Description

    Chapter 1: Introduction to VessJBOD Architectural Description The VessJBOD 1730, 1740, 1830, and 1840 are Serial Attached SCSI (SAS) subsystems designed for JBOD expansion to a SAS-capable host system. The VessJBOD subsystems support: • 3.0 Gb/s SATA disk drives •...

  • Page 8: Current (Maximum)

    VessJBOD 1000 Series Product Manual 1730: 350W, Single, 100-240 VAC auto-ranging, 50-60 Hz, with PFC and 80PLUS certification Current (maximum) 1840: 8 A @ 100 VAC or 4 A @ 240 VAC current rating with two power cords 1830: 6A @ 100 VAC or 3 A @ 240 VAC Current rating with two power cords 1740: 7A @ 100 VAC or 3.5 A @ 240 VAC Current rating with one power cord 1730: 6A @ 100 VAC or 3 A @ 240 VAC Current rating with one power cord Power Consumption...

  • Page 9: Carton Dimensions (H X W X D)

    Warranty: Three year limited warranty on all components except the optional battery backup unit, which has a one-year warranty. Support: 24x7 email and phone support (English only). 24x7 access to Promise support site for drivers, firmware, and compatibility. CE Statement Warning: This is a class B product.

  • Page 10: Kcc Statement

    VessJBOD 1000 Series Product Manual KCC Statement...

  • Page 11: Chapter 2: Vessjbod Installation

    Chapter 2: VessJBOD Installation This chapter covers the following topics: • Unpacking the VessJBOD (below) • Mounting VessJBOD in a Rack (page 9) • Installing Disk Drives (page 11) • Making Data and Management Connections (page 13) • Setting Up Serial Cable Connections (page 17) •...
  • Page 12 VessJBOD 1000 Series Product Manual Figure 1. VessJBOD front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2. VessJBOD 1730 rear view I/O Module Power Supply Figure 3. VessJBOD 1830 rear view I/O Module Power Supplies For a description of the LEDs, see pages 18 and 19.

  • Page 13: Mounting Vessjbod In A Rack

    Chapter 2: VessJBOD Installation Mounting VessJBOD in a Rack The VessJBOD subsystem installs to the rack using the available mounting rails. You can also use your existing rails. Figure 4. VessJBOD mounted in a rack with the available rails Vertical Rack Post VessJBOD subsystem Mounting rails mount Handles mount...
  • Page 14 VessJBOD 1000 Series Product Manual Place the VessJBOD subsystem onto the rails. Secure the VessJBOD subsystem to the rack through each handle, using the attaching screws from your rack system. Figure 5. Rack mount assembly diagram Rack front post Rack back post Locating pins (2 on each end) Rail attaching screws (not included)

  • Page 15: Installing Disk Drives

    Chapter 2: VessJBOD Installation Installing Disk Drives You can populate the VessJBOD with SAS or SATA hard disk drives. For optimal performance, install physical drives of the same model and capacity. Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure. The diagrams below show how VessJBOD’s drive slots are numbered.

  • Page 16: Installing Your Disk Drives

    VessJBOD 1000 Series Product Manual Installing Your Disk Drives Remove a disk drive carrier. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up. Insert the screws through the holes in the drive carrier and into the sides of the disk drive.

  • Page 17: Making Data And Management Connections

    Chapter 2: VessJBOD Installation Making Data and Management Connections You can configure your VessJBOD as: • JBOD Expansion to a VessRAID subsystem • Drive enclosures for a SuperTrak RAID controller JBOD Expansion to a VessRAID Subsystem Configuring a Data Path To establish the data path: Connect the SAS or iSCSI HBA card in the Host PC to the SAS IN ports or the iSCSI ports on the VessRAID controller.
  • Page 18 VessJBOD 1000 Series Product Manual Figure 9. Data and management connections with VessRAID SAS HBA cards Host PCs or Servers SAS IN ports circle icon Network Switch SAS Expansion port Management Port diamond icon VessRAID SAS IN port SAS OUT port circle icon diamond icon VessJBOD...

  • Page 19: Drive Enclosures For A Supertrak Raid Controller

    Chapter 2: VessJBOD Installation Drive Enclosures for a SuperTrak RAID Controller Configuring a Data Path To establish the data path: Connect the SuperTrak RAID Controller in the Host PC to the SAS IN port (with a circle icon) on the I/O module of the first VessJBOD. See page 16, Figure 10.
  • Page 20 VessJBOD 1000 Series Product Manual Figure 10.Data connections with SuperTrak SuperTrak RAID Controller card SAS port on RAID controller Host PC or Server SAS IN port SAS OUT port circle icon diamond icon VessJBOD SAS OUT port SAS IN port diamond icon circle icon VessJBOD...

  • Page 21: Setting Up Serial Cable Connections

    Chapter 2: VessJBOD Installation Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) on your PC to monitor and control the VessJBOD. The VessJBOD package includes a RJ11-to- DB9 serial data cable. The CLI is explained in “Chapter 3: Management” on page 21. Figure 11.

  • Page 22: Connecting The Power

    VessJBOD 1000 Series Product Manual Connecting the Power Plug-in the power cord on the power supply on the back of the VessJBOD enclosure and switch on the power supply. If you have a VessJBOD 1830 or 1840, plug-in and turn on both power supplies. When the power is switched on, the LEDs light up.

  • Page 23: I/O Module Leds

    Chapter 2: VessJBOD Installation Figure 13.VessJBOD disk drive carrier LEDs Disk Status Power/Activity If there is a disk drive in the carrier, the Power/Activity LED displays green. If not, the Power/Activity LED remains dark. The Power/Activity LED flashes during drive activity. The RAID subsystem controls the Disk Status LED behavior.

  • Page 24: Setting Up The Serial Connection

    Start your PC’s terminal VT100 or ANSI emulation program. Press Enter once to launch the CLI. When connected and ready, the CLI screen displays: *********************************************** Promise SAS Expander v2.00.0000.xx *********************************************** cli> The cli> prompt on your screen indicates that you have a connection and the...

  • Page 25: Chapter 3: Management

    Chapter 3: Management This chapter covers the following topics: • Front Panel LEDs (below) • Disk Drive LEDs (page 22) • I/O Module LEDs (page 23) • CLI Command Set (page 24) Front Panel LEDs Even though the Command Line Interface (CLI) offers monitoring of VessJBOD, the LED indicators on the front of the VessJBOD unit provide important status information.

  • Page 26: Disk Drive Leds

    VessJBOD 1000 Series Product Manual State LEDs Steady Flashing Dark Amber Green Green Power System Off Normal — — — Global Fan, power supply, Locating the Enclosure System Off Normal temperature, or voltage Enclosure Status problem* System Off One or more Controller or no SAS SAS ports...

  • Page 27: I/O Module Leds

    Chapter 3: Management The RAID subsystem controls the Disk Status LED behavior. With a VessRAID, the Disk Status LED displays green when a drive is configured. State LEDs Steady Flashing Dark Amber Green Green Power/ Drive No Drive Activity — —...

  • Page 28: Cli Command Set

    VessJBOD 1000 Series Product Manual State LEDs Dark Green Amber Blinking One fan Multiple turning too fans turning — detected slowly too slowly I/O Module No power Error — — SAS IN/ Port Green: — — OUT Ports connection connected Activity CLI Command Set The CLI uses the following set of commands:...

  • Page 29: Enclosure Command

    Chapter 3: Management CN#1 is the SAS IN port, circle icon. CN#2 is the SAS OUT port, diamond icon. See page 23, Figure 3. To view the current settings: At the cli> prompt, type cable and press Enter. The system returns: CN#1 Cable Length = 1 meter CN#2 Cable Length = 1 meter To set Expansion connector CN2 for a 3-meter cable:...
  • Page 30 VessJBOD 1000 Series Product Manual When the cli> prompt reappears, the controller has rebooted. Note To reboot the VessJBOD enclosure: Verify that no data I/O activity is in progress. Turn the power supply switch (switches) OFF. Wait 10 seconds. Turn the power supply switch (switches) ON.
  • Page 31 Chapter 3: Management Controller temperature threshold : 71C/159F (critical) 61C/141F (warning) =============================================================== Location Voltage =============================================================== I/O Module 4.825V I/O Module 12.360V --------------------------------------------------------------- Enclosure Settings List The Enclosure command enables you to make settings for the enclosure. • Enclosure Warning Temperature – Measured at the backplane. Fan speed increases until temperature falls below the threshold.

  • Page 32: Factory Default Command

    Enter. For this command, a 1 enables and a 0 disables. Caution Promise recommends that you keep Automatic Shutdown enabled at all times. To set the minimum fan speed to medium high: At the cli> prompt, type enclosure -a mod -s “minfanspeed=3” and press Enter.

  • Page 33: Help Command

    Chapter 3: Management Help Command The VessJBOD CLI uses the standard Unix online help system. To access general help: At the cli> prompt, type help and press Enter. To access help with a specific function: At the cli> prompt, type help followed by the name of the function and press Enter.
  • Page 34 VessJBOD 1000 Series Product Manual DSK09 3.0G ---- DSK10 3.0G ---- DSK11 3.0G ---- DSK12 3.0G ---- DSK13 3.0G ---- DSK14 3.0G ---- DSK15 3.0G ---- DSK16 3.0G ---- CN#1 ---- ---- ---- ---- ---- ---- CN#1 ---- ---- ---- ---- ---- ----...
  • Page 35 Chapter 3: Management The screen displays: Link Statistics: ====================================================================== Phy Type InDW DsEr DwLo PhRe CoVi PhCh ====================================================================== DSK01 ------- ------- ------- ------- ------- 0x11 DSK01 ------- ------- ------- ------- ------- 0x61 DSK01 ------- ------- ------- ------- ------- 0x0D DSK01 ------- ------- ------- ------- ------- 0x0D...

  • Page 36: Clearing Statistics

    VessJBOD 1000 Series Product Manual • InDW – Invalid D-word Count • DsER – Disparity Error Count • DwLo – Dword Sync Loss Count • PhRe – PHY Reset Problem Count • CoVi – Code Violation Count • PhCh – PHY Change Count If the count is zero, the counter shows dashes (------).

  • Page 37: Route Command

    Chapter 3: Management DSK04 50 00 15 E0 11 4D E2 22 DSK05 50 00 15 E0 11 4D 8F B2 DSK06 50 00 15 E0 11 4D D0 62 DSK07 50 00 15 E0 11 4D DE E2 DSK08 50 00 15 E0 11 4D 8E F2 DSK09 50 00 15 E0 11 4C 97 62...

  • Page 38: Uptime Command

    VessJBOD 1000 Series Product Manual 0468 500000E01205B472 CN#2 0542 500000E01122C5B2 CN#2 0624 500000E0114E4A32 CN#2 0639 500000E0114D8E32 CN#2 0700 500000E0120B2A62 CN#2 0721 500000E0114DE7A2 CN#2 0751 500000E0114E5EA2 CN#2 0764 500000E0120B28F2 0765 500000E0114C2342 CN#2 0977 500000E0120A2472 CN#2 1023 5000155FFFC02408 CN#2 -------------------------------------------------------------------- The route command displays SAS addresses that are attached to the SAS ports of the VessJBOD unit.

  • Page 39: Vpdr Command

    At the cli> prompt, type vpdr -i and the number of the component, and press Enter. For this command: • 1 – Controller (I/O module) • 6 – Backplane For example, vpdr -i 1 returns: Board ID OEM Name :PROMISE OEM Model :Cx20s-Jbod Mfg Part :IOC-C620s-01 Mfg SN :B17D07138400004 Mfg Rev :A1R1.0 Mfg Date...
  • Page 40 VessJBOD 1000 Series Product Manual...

  • Page 41: Chapter 4: Maintenance

    • With the JBOD Flash Utility Downloading the Firmware Image File Go to the Promise website at http://www.promise.com/support/support_eng.asp and download the latest firmware image (.img) file to your TFTP server or your Host PC. The firmware image file includes all of the files to update the VessJBOD.
  • Page 42 VessJBOD 1000 Series Product Manual For the TFTP Server option: • Enter the hostname or IP address of your TFTP server in the field provided. • Enter the port number of your TFTP server in the field provided (69 is the default).

  • Page 43: Updating Firmware With The Jbod Flash Utility

    Chapter 4: Maintenance Updating Firmware with the JBOD Flash Utility Warning Do not restart the VessJBOD during a firmware upgrade procedure. Wait until you see the Firmware download finished successfully message. The download firmware image (.img) file package includes a Windows-based utility to update the firmware on the VessJBOD.

  • Page 44: Replacing A Power Supply

    Replacing a Power Supply VessJBOD 1730 and 1740 The power supply on the VessJBOD 1730 and 1740 was not designed for onsite replacement. If you need to replace the power supply, contact Technical Support and make arrangements to return the subsystem to Promise for service. See page 46.

  • Page 45: Replacing An I/O Module

    Caution • Do not replace the I/O module based on LED colors alone. Only replace the I/O module when directed to do so by Promise Technical Support. See page 46. • Only a qualified technician should perform this procedure. •...

  • Page 46: Installing The New I/O Module

    VessJBOD 1000 Series Product Manual Figure 1. Removing the I/O module Latch Thumbscrew Installing the new I/O module Carefully slide the new I/O module into the enclosure. Swing the latch to the left and secure it with the thumbscrew. Reconnect the SAS, serial, and power cables. Switch on the power.
  • Page 47 Chapter 4: Maintenance Lay the I/O module on a non-static surface and remove the cover attaching screws, one on each side, then remove the cover. Figure 3. I/O module cover and attaching screw. 3U model shown Cover Attaching screw (one each side) Remove the four attaching screws.
  • Page 48 VessJBOD 1000 Series Product Manual See page 43, Figure 3. Reinstall the I/O module. See “Replacing an I/O Module” on page 41. This completes the fan replacement procedure.

  • Page 49: Chapter 5: Support

    VessJBOD does not support Parallel ATA (PATA) disk drives. Can I take the disk drives from my Promise VTrak, put them into the VessJBOD, and keep my disk array or logical drive intact? Yes. Like VessJBOD, the newer VTrak subsystems use the industry- standard DDF method of disk metadata, stored in the reserve sector of each physical drive.

  • Page 50: Contacting Technical Support

    Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
  • Page 51 Fax Support +31 0 40 256 9463 Attn: Technical Support Phone Support +31 0 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support...
  • Page 52 +86 10 8857 8015 Attn: Technical Support Phone Support +86 10 8857 8085 or 8095 If you wish to write us for Promise Technology China – Beijing support: Room 1205, Tower C Webok Time Center, No.17 South Zhong Guan Cun Street...

  • Page 53: Limited Warranty

    Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to...

  • Page 54: Your Responsibilities

    No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...

  • Page 55: Returning The Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 56 30 days, whichever is longer. Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).

  • Page 57: Index

    Index Symbols ? command disk drives from VTrak subsystem hot-swappable install about this manual 19, 22 LEDs automatic shutdown supported download firmware image file downstream devices cable command RJ11-to-DB9 enclosure CE statement automatic shutdown clear statistics command Command critical temp fan speed cable 18, 21...
  • Page 58 VessRAID 1000 Series Product Manual port, cont. 13–16, 25, 30–34 SAS IN I/O module 13–16, 25, 30–34 SAS OUT 19, 23 power reboot connection replace 18, 21 information, view power supply, replace KCC statement reboot controller I/O module regulatory statements 18, 21 controller activity replace...
  • Page 59 Index subsystem 18, 21 heartbeat LED VessJBOD maintenance architectural description management features overview specifications warranty Technical Support, contact VessRAID temperature warranty controller VessRAID subsystem critical vital product data warning vpdr command enclosure critical warning thermal management warranty on VessJBOD troubleshoot SAS routing WebPAM PROe uptime command...
  • Page 60 VessRAID 1000 Series Product Manual...

This manual is also suitable for:

Vessjbod 1740Vessjbod 1840Vessjbod 1830

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