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Superior BGE18NE Installation And Operation Instructions Manual

Unvented (vent-free) gas log heater
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P/N 126828-01 Rev. NC 02/2014
P126828-01
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This appliance may be installed in an aftermarket permanently located, manufactured (mobile) home, where not
prohibited by local codes. This appliance is only for use with the type of gas indicated on the rating plate. This
appliance is not convertible for use with other gases.
WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built
fireplace or in a listed ventless firebox enclosure. It is design-certified for these installations in accordance
with ANSI Z21.11.2. Exception: DO NOT install this appliance in a factory-built fireplace that includes
instructions stating it has not been tested or should not be used with unvented gas logs.
This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be provided. Refer to Air for Combustion and Ventilation
section on page 6 of this manual.
WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
— Installation and service must be performed by a qualified installer, service agency or the gas supplier.
Installation and Operation Instructions
Superior™ Unvented (Vent-Free) Gas Log Heater
Models
BGE18NE
BGE18PE
BGE2436NE
BGE2436PE

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  • Page 1 Installation and Operation Instructions Superior™ Unvented (Vent-Free) Gas Log Heater P/N 126828-01 Rev. NC 02/2014 Models BGE18NE BGE18PE BGE2436NE BGE2436PE P126828-01 INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference. This appliance may be installed in an aftermarket permanently located, manufactured (mobile) home, where not prohibited by local codes.

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Safety ..............2 Wiring Diagram ..........32 Unpacking............5 Specifications ............ 32 Product Identification ........... 5 Troubleshooting ..........33 Local Codes............5 Service Hints ............. 40 Product Features ..........6 Technical Service..........40 Air For Combustion and Ventilation ..... 6 Replacement Parts ..........
  • Page 3 SAFETY Continued WARNING: This product con- WARNING: Do not allow fans tains and/or generates chemicals to blow directly into the fireplace. known to the state of California Avoid any drafts that alter burner to cause cancer or birth defects flame patterns. Ceiling fans can or other reproductive harm.
  • Page 4 SAFETY Continued 1. This appliance is only for use with the type 10. This heater needs fresh, outside air ven- of gas indicated on the rating plate. This tilation to run properly. This heater has an appliance is not convertible for use with Oxygen Depletion Sensing (ODS) safety other gases.

  • Page 5: Unpacking

    UNPACKING Note: Do not pick up heater base assem- CAUTION: Do not remove the bly by burners. This could damage heater. Always handle base assembly by grate. data plates from the grate as- 2. Remove all protective packaging applied sembly. The data plates contain to logs and heater for shipment.

  • Page 6: Product Features

    PRODUCT FEATURES OPERATION SAFETY DEVICE This heater has a pilot with an Oxygen Deple- This heater is clean burning. It requires no tion Sensing (ODS) safety shutoff system. The outside venting. There is no heat loss out a ODS/pilot is a required feature for vent-free vent or up a chimney.
  • Page 7 AIR FOR COMBUSTION AND VENTILATION Continued If your home meets all of the three criteria 2. Multiply the space volume by 20 to determine the maximum Btu/Hr the space can support. above, you must provide additional fresh air. See Ventilation Air From Outdoors, ________ (volume of space) x 20 = (Maxi- page 8.
  • Page 8 AIR FOR COMBUSTION AND VENTILATION Continued Ventilation Air From Outdoors WARNING: If the area in which Provide extra fresh air by using ventilation the heater may be operated does grills or ducts. You must provide two perma- nent openings: one within 12" of the ceiling not meet the required volume for and one within 12"...

  • Page 9: Installation

    INSTALLATION NOTICE: This heater is intended WARNING: Seal any fresh for use as supplemental heat. air vents or ash clean-out doors Use this heater along with your located on floor or wall of fire- primary heating system. Do not place. If not, drafting may cause install this heater as your pri- pilot outage or sooting.
  • Page 10 INSTALLATION Continued CHECK GAS TYPE Carefully follow these instructions. This will ensure safe installation into a masonry, Use the correct type of gas (natural or propane/ UL127-listed manufactured fireplace or listed LP). If your gas supply is not the correct gas vent-free firebox.
  • Page 11 INSTALLATION Continued MANTEL CLEARANCES the fireplace hood accessory (24", 30" and 36" Models Only). See Figure 5 for minimum In addition to meeting noncombustible mate- clearances. rial clearances, you must also meet required clearances between fireplace opening and Noncombustible Requirements for Safe mantel shelf.
  • Page 12 INSTALLATION Continued NOTICE: If your installation does Hearth not meet the minimum clear- Combustible Material ances shown, you must do one 5" Min. of the following: Figure 9 - Minimum Fireplace Clearances • operate the logs only with the Above Combustible Flooring flue damper open •...
  • Page 13 INSTALLATION Continued CONNECTING TO GAS SUPPLY 1. Apply pipe joint sealant lightly to male threads of gas fitting (provided). Connect WARNING: This appliance approved flexible gas hose to inlet side of gas control (see Figure 10). requires a 1/2" NPT (National IMPORTANT: Hold gas regulator with Pipe Thread) inlet connection to wrench when connecting flexible gas...
  • Page 14 INSTALLATION Continued For propane/LP units, the installer must PROPANE/LP From External Regulator supply an external regulator. The external (11" W.C.** to 14" regulator will reduce incoming gas pressure. Equipment Shutoff Valve W.C. Pressure) You must reduce incoming gas pressure to With 1/8"...
  • Page 15 INSTALLATION Continued CHECKING GAS CONNECTIONS Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa) WARNING: Test all gas piping 1. Close equipment shutoff valve (see Fig- ure 14). and connections, internal and 2. Pressurize supply piping system by either external to unit, for leaks after opening propane/LP supply tank valve installing or servicing.
  • Page 16 INSTALLATION Continued TOUCH PAD INSTALLATION PRESSURE TESTING HEATER GAS CONNECTIONS Locate the touch pad wire harness and the 1. Open equipment shutoff valve (see Figure touch pad control (see Figure 18). They are 14, page 15). shipped from the factory in the clear plastic 2.
  • Page 17 Chassis BGE Series Burner System - Log Compatibility Chart Left Log Burner System Fiber Log Concrete Log Support Models Models Models Bracket BGE18NE LBG18-SM LBG18-BM BGE18PE LBG24-SM BGE2436NE LBG24-BM Right Log LBG30-SM BGE2436PE LBG30-BM Support LBG36-SM...
  • Page 18 INSTALLATION 5. Place middle right log over front right and bottom logs as shown in Figure 24. Be sure Continued hole in middle right log seats over pin in FIBER LOG MODELS bottom log. LBG(18,24,30,36)-SM 6. Place middle left log over front left and bottom logs as show in Figure 24.
  • Page 19 INSTALLATION Continued front of the base assembly. Make sure the flame from the ember pan does not touch the ember bed log. 4. The right ember bed log has a hole in the bottom that sets on the grate finger and the other end rest on the fireplace floor, place log as shown in Figure 30, page 20.
  • Page 20 INSTALLATION Continued Right Ember 33). Be careful not to push the rear burner Bed Log out of position while installing this log. 8. Rest rear log in back corner sections of Hole chassis assembly as shown in Figure 34. Underneath 9.
  • Page 21 INSTALLATION EMBER PLACEMENT Continued WARNING: Do not use any other ember material not supplied with this unit. Left Top Log WARNING: Do not operate Rear Log unit without ember material correctly in place as shown in Left Middle Figures 38 & 39. Do NOT place ember material anywhere else on the unit.
  • Page 22 INSTALLATION Continued Platinum Bright Ember placement. Add on unit other than ember material on front embers to front, flat burner. Gently remove burner may result in production of carbon embers from bag. Separate pieces of monoxide or soot. Use lava rock to hide ember material and place on surface of wires from switch/log to control valve.

  • Page 23: Operation

    OPERATION A. This appliance is equipped with an igni- NOTICE: During initial operation tion device which automatically lights of new heater, burning logs will the pilot. Do not light pilot by hand. give off a paper-burning smell. B. BEFORE LIGHTING smell all around Orange flame will also be pres- the appliance area for gas.
  • Page 24 OPERATION Continued REMOTE CONTROL OPERATION BASIC CONSTRUCTION • Touch-Screen LCD and three push buttons will allow input from users. • LCD screen will provide system status & input feedback to user. • Backlight will illuminate LCD screen for 5 seconds after any user input – the 1st touch of the LCD screen will only illuminate the backlight (will not respond to associated zone function).

  • Page 25: Operation Modes

    OPERATION Continued MANUAL OFF MODE: FUNCTIONAL DESCRIPTION • Transmits flame OFF command. Note: All function adjustments will be auto- matically accepted 15-seconds after pressing • Pilot Method: Intermittent Pilot Ignition a given touch zone or button. The user may (IPI)/Spark-to-Pilot only (continuous/ press the MODE/SET button to immediately standing pilot not allowed) accept the adjustment manually.
  • Page 26 OPERATION Continued to change the SET TEMP (45-90 deg. F, • MODE Zone: THERMO and ON are 7-32 deg. C); the new set temperature displayed will automatically be accepted after 2 • ROOM TEMP Zone: Measured tempera- seconds. The factory default SET TEMP ture is displayed is 68 deg.
  • Page 27 OPERATION Continued 2. Touch the UP or DOWN Buttons to adjust • To enter Program Setup, touch and hold the day of week (press the MODE/SET the TIME/PROG Zone for 5 seconds. Button or wait for 15 seconds for adjust- •...
  • Page 28 OPERATION Continued ON) to indicate the change has been still 95F or greater, the transmitter will made. switch to back manual OFF and send another OFF command the next time Flame-A (or Main) Adjustment the transmitter reads & updates the room •...

  • Page 29: Inspecting Burners

    OPERATION Continued TOUCH PAD OPERATION REGULATING THE FLAME LEVEL. This touch control has only 3 buttons for con- 1. To increase the flame level, press the trolling manually the flame of the appliance up button ( ). A beep and a flash of (see Figure 43).

  • Page 30: Cleaning And Maintenance

    INSPECTING BURNERS Bright yellow rear burner Middle Small blue Continued flame; flame burner flame flame on Thermocouple will be blue Pilot Burner should be ember next to burner blue with burner with the ramp/ no yellow log glowing tipping orange/red Figure 44 - Correct Pilot Flame Pattern (Your pilot may vary from pilots shown) Thermocouple...
  • Page 31 CLEANING AND MAINTENANCE Continued BURNER ORIFICE HOLDER AND 4. Check orifice holder located at the end of the burner tube again. Remove any large PILOT AIR INLET HOLE particles of dust, dirt, lint or pet hair with The primary air inlet holes allow the proper a soft cloth or vacuum cleaner nozzle.

  • Page 32: Wiring Diagram

    • Inlet Gas Pressure (in. of water): • Inlet Gas Pressure (in. of water): Max - 14" W.C., Min* - 11" W.C. Max - 14" W.C., Min* - 11" W.C. BGE18NE BGE2436NE • Rating (Variable): 21,000/30,000 Btu/Hr • Rating (Variable): 26,000/39,000 Btu/Hr •...

  • Page 33: Troubleshooting

    TROUBLESHOOTING WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater. CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit. Note: All troubleshooting items are listed in order of operation. OBSERVED PROBLEM POSSIBLE CAUSE REMEDY...
  • Page 34 TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY Either the remote or touch pad but- 6. LED is blinking 6. This indicates the battery power is tons are pressed to start the burner low. Replace the batteries in the ignition sequence and there is no power supply box.
  • Page 35 TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY When ignitor button is pressed on the 1. Gas supply turned off or equip- 1. Turn on gas supply or open equip- remote or touch pad, the pilot sparks ment shutoff valve closed ment shutoff valve.
  • Page 36 TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY ODS pilot lights but pilot flame goes 1. Equipment shutoff valve not fully 1. Fully open equipment shutoff out before burners light. open valve. 2. Missing or weak batteries at 2. Check batteries and replace if power supply box or remote.
  • Page 37 TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY Burner system shuts off. Control 1. Faulty control module 1. Replace control module. module sounds 2 cycles of 3 beeps. Burner system shuts off. Control 1. Remote and control module not 1. Follow Pairing instructions on module sounds 2 cycles of 3 beeps.
  • Page 38 TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY Burners do not light after ODS/ 1. Inlet gas pressure is too low 1. Contact local natural or propane/ pilot is lit LP gas company 2. Burner orifice(s) clogged 2. Clean burner(s) (see Cleaning and Maintenance, page 33) or replace burner orifice(s) 3.
  • Page 39 TROUBLESHOOTING Continued WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.

  • Page 40: Service Hints

    SERVICE HINTS TECHNICAL SERVICE You may have further questions about instal- When Gas Pressure Is Too Low lation, operation or troubleshooting. If so, • pilot will not stay lit contact INNOVATIVE HEARTH PRODUCTS • burners will have delayed ignition at 1-800-655-2008. When calling please •...

  • Page 41: Parts

    PARTS REMOTE-READY CONTROL MODELS BGE18NE, BGE18PE, BGE2436NE, BGE2436PE PARTS AVAILABLE NOT SHOWN PART NO. DESCRIPTION BGE18NE BGE18PE BGE2436NE BGE2436PE QTY. 120466-01 Flex Tube • • • • 100563-01 Warning Plate • • • • 125782-01 Lighting Instruction Plate • •...
  • Page 42 PARTS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 51 of this manual. PART NO. DESCRIPTION BGE18NE BGE18PE BGE2436NE BGE2436PE QTY. 125919-01 Electronic Valve Kit • •...
  • Page 43 PARTS LOG MODELS LBG18-SM, LBG24-SM, LBG30-SM This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 51 of this manual. MODEL NUMBER LBG18-SM LBG24-SM LBG30-SM DESCRIPTION 121699-05 121699-11 121699-17 Front Right Log 121699-04 121699-10 121699-16 Front Left Log 121699-02 125683-01 125683-01 Middle Right Log 121699-03 121699-09 121699-15 Middle Left Log...
  • Page 44 PARTS LOG MODELS LBG36-SM This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 51 of this manual. MODEL NUMBER LBG36-SM DESCRIPTION 121699-13 Bottom Log 125683-01 Middle Right Log 121699-15 Middle Left Log 121699-20...
  • Page 45 PARTS LOG MODELS LBG18-BM, LBG24-BM, LBG30-BM This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 51 of this manual. PART NUMBER LBG18-BM LBG24-BM LBG30-BM DESCRIPTION 125851-01 125852-01 125852-01 Log, Ramp 125851-02 125852-02 125853-01 Log, Left Front 125851-03 125852-03 125853-02 Log, Right Front 125851-04 125852-04 125852-04 Log, Left Front Ember Bed...

  • Page 46: Warranty

    THE WARRANTY Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Superior™ brand Gas Log Set ("Product") to be free from defects in materials and workmanship at the time of manufacture. The logs and grate carry the Limited Three Year Warranty. After installation, if covered components manufactured by IHP are found to be defec- tive in materials or workmanship during the Limited Three Year Warranty period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components.
  • Page 47 WARRANTY KEEP THIS WARRANTY Model (located on product or identification tag) _____________________________ Serial No. (located on product or identification tag) __________________________ Date Purchased __________________________ Keep receipt for warranty verification. www.SuperiorFireplaces.US.com 126828-01A...
  • Page 48 1508 Elm Hill Pike, Suite 108 Nashville, TN 37210 126828-01 1-800-655-2008 Rev. A www.IHP.US.com 02/14 P126828-01...

This manual is also suitable for:

Bge18peBge2436peBge2436ne

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