3.4 Operational problems – troubleshooting
Problem
Fire difficult to start
Fire goes out
Fire burns too quickly.
Smokes when lighting
up.
Smokes while
burning.
Low heat output.
EGTL03A
Probable causes
Wood green, too damp or
poor quality.
Logs are too big.
Air starvation.
Insufficient draught.
Too much draught.
Excessive draw.
Poor quality wood.
Flue duct is cold.
Room is in decompression.
.Draught is insufficient
Down draught.
Room is in decompression.
Incorrect Fuels.
Version 1.4 (21/12/2012)
‐Action
− Use the recommended fuel.
− To light the fire, use small, very
dry twigs.
To maintain the fire, use split logs.
− Open lower air intake and top air
control lever.
−Check that the flue is not
obstructed, sweep it if necessary
Seek advice from a chimney
specialist.
− Ensure that the lower air intake
is closed Partially close the top air
control lever.
− Install a draught stabiliser.
Consult your Dealer.
− Do not continuously burn small
wood, sticks, bundles, carpentry
offcuts (plywood, pallets), etc.
− Burn paper and kindling wood to
increase heat.
− In houses equipped with
mechanical ventilation, open a
window until the fire is well
established.
− Consult a chimney specialist.
Check that the flue is not
obstructed, sweep if necessary.
− Install an anti‐down draught
cowl. Consult your Dealer.
− In houses equipped with
Mechanical Ventilation, an outside
air intake must be installed for the
chimney.
− Use the recommended fuel.
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