Product Support - Dalsa Spyder 3 S3-10-01k40-00-R User Manual

Spyder 3 CL User's Manual

6.3 Product Support

If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
Complete Product Model
Number
(e.g. S3-10-01k40-00-R...)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer,
light sources, etc.)
Power supply setting and
current draw
Pixel rate used
Control signals used in your
application, and their frequency
or state (if applicable)
Results when you run an error
report
Detailed description of problem
encountered.
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
Voice:
Fax:
Email:
DALSA
PRELIMINARY
fax number
email
please attach text received from the camera after initiating
an error report
please attach description with as much detail as appropriate
North America Europe
519-886-6000 +49-8142-46770
519-886-8023 +49-8142-467746
support@dalsa.com support@dalsa.com
EXSYNC
LVDS/TTL Other _______
Asia
519-886-6000
519-886-8023
support@dalsa.com
41
BIN
03-032-20008-03