Tips & Frequently Asked Questions; Faqs - MagicalButter.com Botanical Extractor MB2 Owner's Manual

Tips & frequently asked questions
For more tips and up-to-date information, please visit www.MagicalButter.com
What happens in the event of an operating problem with the MB machine?
If it has been LESS than Sixty (60) days since you purchased your MB machine,
please call us at 1-800-420-4334, or e-mail us at 60Repair@MagicalButter.com, to
discuss the problem. We may be able to help troubleshoot it over the phone and
get everything working correctly. If we're not able to resolve things, we will ask you
to send the MB machine back to us, including all parts, via a tracked shipping agent
(e.g., FedEx or UPS.)
If it has been Sixty (60) days or more since you purchased your MB machine, please
call us at 1-800-420-4334, or e-mail us at 60Plus@MagicalButter.com, to discuss the
problem. We may be able to help troubleshoot it over the phone and get every-
thing working correctly. If we're not able to resolve things, we will ask you to send
the MB machine back to us, including all parts, via a tracked shipping agent (e.g.,
FedEx or UPS.)
Should the MB machine have a defect that is due to a material or construction
error that happened in the first Sixty (60) days, we will repair or replace the MB ma-
chine (at our option), and pay for the shipping costs to get the MB machine back to
you. In this case, we will also provide you with a credit toward MB
merchandise for the return shipping charge you incurred.
Should the MB machine have a defect that is due to a material or construction
error that happened Sixty (60) days or later, but within One (1) year of purchase, we
will repair or replace the MB machine (at our option), and pay for the shipping costs
to get the MB machine back to you.
It is important to note that, in any circumstance (problem happened less or more
than Sixty (60) days from date of purchase) if we determine that the problem(s) with
the machine were caused by operator error or unintended use (e.g., you dropped
the MB machine on the floor) we will contact you with an estimate for the repair. You
will then have the choice of providing payment information (e.g., credit card data)
for conducting the repair, or receiving a discounted credit for
the potentially reclaimable part(s).
Continued on page 12
11