datamax-o'neli E-Class Mark III Operator's Manual

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Operator's Manual

Basic and Advanced Models

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Page 1 Operator’s Manual Basic and Advanced Models...
Page 3: Copyright Information
Copyright Information CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.
Page 4 Agency Compliance and Approvals UL60950-1, Second Edition, Information Technology Equipment CSA C22.2 No. 60950-1-03, Second Edition Listed The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents: EMC: EN 55022 (2006) Class A EN 50024 (1998) IEC 60950-1 :2001, Second Edition Safety: This product complies with the requirements of IEC 60950-1:2001, Second Edition...
Page 5: Table Of Contents
Introduction ......................1 Unpacking the Printer ................... 1 Introduction ......................3 Connecting the Printer ..................3 2.2.1 Power Connections ..................3 2.2.2 Interface Connections ................. 4 Cable Requirements....................4 Loading Media...................... 5 2.3.1 Loading Roll Media..................5 2.3.2 Loading External or Fan-Fold Media .............. 7 2.3.3 Loading Media with the Peel and Present Option..........
Page 6 & & & Introduction ...................... 27 Cleaning the Printhead ..................28 Ribbon Tension Adjustment ................. 30 Adjustable Media Sensor ..................31 Printhead Replacement ..................32 Platen Roller Replacement ................... 34 Downloading Firmware and Fonts ................. 35 Introduction ...................... 37 Troubleshooting Tips................... 37 Network Card Setup ...................
Page 7: E T T I N G S T A R T E D
The E-Class Mark III printer (hereafter referred to as “the printer”) is user-friendly thermal printing device that blends quality and durability in an affordable package to meet all of your labeling needs. This manual provides the information necessary to operate and maintain the printer.
Page 8: 4 M M A A I I N N T T E E N N A A N N C C E E & & A A D D J J U U S S T T M M E E N N T T S S
Chapter 1 – Getting Started...
Page 9: R I N T E R S E T U P
This section explains how to connect your printer and load media (including ribbon, if equipped for thermal transfer operation). 2.2.1 Power Connections The printer is powered by an external auto-ranging power supply, which connects between the printer and an electrical outlet. Ensure that the operating ranges of the power supply are compatible with your electrical service, (see Appendix A for details) then connect power as follows: ...
Page 10: Interface Connections
2.2.2 Interface Connections The printer can be connected to the host system via the parallel, serial, Ethernet or USB ports.  Before connecting interface cables to the printer, ensure that the Power Switch is in the OFF (O) position.  Ethernet Port ...
Page 11: Loading Media
 If the printer is equipped with an Adjustable Media Sensor it may require adjustment to match your media choice. If the printer is equipped with this type of sensor, proceed to Section 4.4. 2.3.1 Loading Roll Media Load media as follows: 1) Slide the Media Guides outward.
Page 12 4) If using thermal transfer media (ribbon) proceed to Section 2.4 Loading Ribbon. Otherwise close the printer’s Cover and press downward until latched.  Cover 5) Press the button several times to advance the media (if the Fault Light is lit, see Section 3.7.) ...
Page 13: Loading External Or Fan-Fold Media
2.3.2 Loading External or Fan-Fold Media Load media as follows: 1) Slide the Media Guides outward. 2) Slide the Media Hangers outward and install the two Media Chute Guides into the Media Hangers.  Media Chute Guides  Media Hangers ...
Page 14 4) Route the media through the External Media Slot in the rear of the printer. Pull out enough media to exit the front of the printer. Adjust the Media Guides so they are lightly touching the edge of the media. ...
Page 15: Loading Media With The Peel And Present Option
2.3.3 Loading Media with the Peel and Present Option Load media for peeling (if the printer is equipped with the option) as follows:  When using the Peel Mechanism do not exceed a print speed of 4 IPS.  To utilize “Tear mode” with Peel and Present Option installed; move the Peeler Door to its open position. 1) Load media as described in Section 2.3, (steps 1-3).
Page 16: Loading Media With The Cutter Option
2.3.4 Loading Media with the Cutter Option Load media for cutting (if the printer is equipped with the option) as follows: 1) Load media as described in Section 2.3, (steps 1-3). 2) Route the media through the opening in the Cutter. ...
Page 17: Loading Ribbon
The printer is capable of using C.S.I (Coated Side In) and C.S.O (Coated Side Out) ribbons in the following configurations: ½” Core Ribbons Ribbon Core Width: 4.3 inches (110mm) Ribbon Width: 1.0 - 4.3 inches (25 - 110mm); Centered on core 1”...
Page 18 2) Push out the Supply Hub and load the Supply Roll into the printer as shown. Depending on the size of the Supply Roll, the Media Bouncer may need to be pushed out of the way. 3) Once the Supply Roll is loaded, slide the Ribbon Handler Latch downward to unlatch the Ribbon Handler Assembly.
Page 19 5) Route the ribbon from the supply roll to the Ribbon Core, as shown below. 6) If not already attached, affix the leader of the ribbon to the Ribbon Core using Tape. Rotate the Take-up Hub Wheel several times to secure the ribbon. ...
Page 20: Using The Ribbon Core Adapters
2.4.1 Using the Ribbon Core Adapters When using ribbons with a 1” (25.4mm) I.D. core, a Core Adapter must be used. 1) Slide the Ribbon Roll (with the leader positioned as shown above) onto a Core Adapter. Slide an empty Ribbon Core onto the remaining Core Adapter. ...
Page 21: Introduction
The Front Panel consists of two indicator lights and one multi-function button, as detailed in the following sections.  Green/Orange Status LED  Red Error LED  Multi-function Button Two LED indicator lights provide a quick visual reference of printer operations and conditions, as defined below: LED 1 LED 2...
Page 22: Multi-Function Button
The multi-function button perform different functions depending upon the mode of the printer: LED 1 – Green LED 1 – Green LED 1 – Orange LED 2 – Red Button Action Ready/Idle Printing Paused Faulted Printer feeds media to Momentary Press Pauses Printer Resumes printing Clears Fault...
Page 23: Printer Configuration Tools
The printer contains many user adjustable parameters. These parameters are configurable using a few methods. The table below lists the most popular ways of configuring the printer and the advantages of each. Choose the method that best addresses your application. Method Description Pros...
Page 24: Printer Configuration Utility (Dmxconfig)
DMXConfig (located on the Accessories CD-ROM) is a Windows-based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computer’s serial, USB, or parallel ports. DMXConfig Features: Allows Real-Time Control/Query of Printer Configuration ...
Page 25 Once you have installed the DMXConfig utility: 1) Connect the host to the printer with a serial, parallel, or (USB cable if driver is installed). 2) Turn ON the printer and launch the DMXConfig utility. 3) Click on the port or the printer you wish to connect to from the list.
Page 26: Windows Driver
The Windows driver is located on the Accessories CD-ROM included with your printer. For the latest version please visit our web site at http://www.datamax-oneil.com Installing the Windows Driver: 1) Place the Accessories CD-ROM included with your printer into your computers CD-ROM drive. 2) Once the CD-ROM starts select your printer model then “Install Driver”...
Page 27: Important Notes
Important Notes: The Windows driver functions the same as any other Windows printer. While built-in help files provide information on all settings, there are some important setting parameters that should be observed for trouble free printing: Page Setup Tab: Stock Options Tab: Print Speed &...
Page 28: Media Calibration
Calibration ensures correct media detection. 3.7.1 Quick Calibration The Quick Calibration can be performed using the DMXConfig Utility (see Section 3.5) or by holding down the multi-function button, (see section 3.3) . Once you have installed the DMXConfig utility and the printer is properly loaded with media, proceed with calibration as follows: This calibration is not necessary when using continuous stock.
Page 29: Media Calibration Wizard
3.7.2 Media Calibration Wizard The Media Calibration Wizard can be performed using the DMXConfig Utility (see Section 3.5). Once you have installed the DMXConfig utility and the printer is properly loaded with media, proceed with calibration as follows: 1) Connect the host to the printer with a serial, parallel, or (USB cable if driver is installed).
Page 30 7) The Calibration Wizard will now prompt you to Load Backing. Peel off a few labels and position the backing material over the media sensor. Close the cover and click OK. 6) The Calibration Wizard will now prompt you to Load Stock.
Page 31: Internal Labels
The following section details the resident information and test labels. 3.8.1 Database Configuration Label The Database Configuration Label provides information including the printer firmware version, memory allocations, enabled options, and label-counter data. Print a Database Configuration Label as follows: 1) Load with media (4 inch wide) and ribbon (if printing with thermal transfer media).
Page 32 Chapter 3 – Printer Operation...
Page 33: Introduction
& & & This section details the cleaning, adjusting, and troubleshooting tips for the printer. The following table outlines the recommended maintenance schedule for the various printer parts. Area Method Interval Turn OFF the printer before cleaning the printhead. Printhead Use solvent* applied with a cotton swab to clean After every roll of media.
Page 34: Cleaning The Printhead
Never use a sharp, hard, or abrasive object on the printhead. If print quality declines (symptoms can include unreadable bar codes or streaks through text and graphics), the typical cause is debris buildup on the printhead which, left unattended, can lead to premature dot failure. Depending upon the supplies and printing parameters used, different cleaning methods are recommended.
Page 35: Cleaning Card Procedure
Cleaning Card Procedure If printing with direct thermal media, thermal transfer media with wax/resin ribbon combinations, or if the Cotton Swab technique was not successful, clean the printhead as follows: 1) Open the printer. Wait briefly for the Printhead to cool. 2) Remove media and ribbon then place a Cleaning Card under the Printhead (part number 70-2013- 01).
Page 36: Ribbon Tension Adjustment
The adjustable ribbon handler feature, found on printers equipped with the thermal transfer option, allows the optimum amount tension to be supplied by the ribbon supply hub. Adjust the ribbon tension as follows: 1) Turn ‘off’ the printer. 2) Hold the ribbon/ribbon hub to prevent it from turning. Then push in and rotate the Ribbon Tension Adjustment Knob to the position that matches the core size of the ribbon in use.
Page 37: Adjustable Media Sensor
The optional Adjustable Media Sensor (AMS) allows the printer to accept a wider variety of media configurations. The table below defines general AMS positions for various media and Top of Form (TOF) types. AMS Positioning Media Type Sensor Location TOF Sensing Method Continuous Center of the Media Continuous...
Page 38: Printhead Replacement
If the Printhead becomes damaged or worn, replace it as follows:  Always follow proper Electro Static Discharge procedures when replacing the printhead. 1) Turn OFF the printer and remove the ribbon if installed. 2) Lower the Ribbon Handler Assembly. 3) Press outward on the two Printhead Carrier Tabs and rotate the Printhead Carrier down.
Page 39 5) Loosen the Printhead Screw and allow the Printhead to fall free. 6) Remove the Printhead Cable.  Printhead Shield  Printhead Screw  Printhead  Printhead Cable  Sensor Installation: 1) Carefully connect the Printhead Cable to the new Printhead. 2) Position the Printhead in the Printhead Carrier and tighten the Printhead Screw.
Page 40: Platen Roller Replacement
The Platen Roller can be easily removed for cleaning, replacement, or clearing media jams. 1) Turn OFF the printer and remove the media if installed. 2) Lift up on the two Platen Roller Tabs.  Platen Roller Tabs 3) Remove the Platen Roller Assembly from the printer. ...
Page 41: Downloading Firmware And Fonts
The operating programs and fonts for the printer are stored in Flash memory on the Main PCB. When program updates and/or new features are added, they can be downloaded to the printer as follows: 1. Identify the new version for your model of printer from the Datamax-O’Neil FTP site at ftp.datamax- oneil.com and download it onto your computer’s hard drive or a floppy disk.
Page 42 Chapter 4 – Maintenance Adjustments...
Page 43: Introduction
Occasionally, situations arise that require troubleshooting. Possible problem situations and potential solutions are listed below. Contact a qualified technician for problems that persist or problems not covered in this section. The following section lists the symptoms and the associated page numbers of the topics covered. While not every situation is addressed, you may find some tips helpful.
Page 44 Skips every other label (print quality is good, but every other label is skipped): The label is formatted too close to the top edge of the label: Leave white space equal to 8-dot  rows (about .02 inch [.5mm]) at the top of the label. The media is not calibrated: Calibrate it (see Section 3.7 or 3.3).
Page 45: A A S S
Mechanical Width 8.01 inches (20.4 cm) Depth 7.36 inches (28.2 cm) Height 11.10 inches (28.2 cm) Weight 5.25 pounds (2.4 kg) 40 to 95 F (4 to 35 C) Operating Temperature AC Input Voltage Power Supply 105 VAC to 250 VAC / 50-60 Hz Printing Print Method Direct Thermal;...
Page 46: Embedded Bar Codes
Media / Ribbon Media Types Roll-Fed, Die-Cut, Continuous, Fan-Fold Max. Media Width 4.4 inches (110mm) Min. Media Width 0.75 inches (19mm) 203 DPI Models: 4.25 inches (108mm) Max. Print Width 300 DPI Models: 4.12 inches (106mm) Print Length Range .236 – 99 inches (6 - 2514mm) Tear: 0.5 inches (12mm) Minimum Label Height Peel: 1.0 inches (25mm)
Page 47: Approved Media
Approved Media To achieve optimum print quality and maximum printhead life, Datamax-O’Neil specifies the use of Datamax- O’Neil brand media and ribbons. These supplies are specially formulated for use in our printers; use of other supplies may affect the print quality, performance, and life of the printer or its components. For a current list of approved media and ribbons for use in direct thermal and thermal transfer applications, please contact a Media Representative at (407) 523-5650.
Page 48: A S P E C I F I C A T I O N S
Appendix A – Specifications...
Page 49: B E T H E R N E T S E T U P
The Print Server makes IP requests at power-up, so before making a network connection to the printer consider how your IP addressing needs to be assigned. The IP addressing of the Internal Ethernet Print Server can be configured in one of two ways: Using a static IP Address or Using IP Discovery (DHCP, BootP, or RARP).
Page 50: B.1.1 Wired Configuration - Static Ip Address
B.1.1 Wired Configuration - Static IP Address: DMXConfig (located on the Accessories CD-ROM) is a Windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computers serial and parallel connection.
Page 51 6) Click on the Wired Ethernet Configuration button. First select the ‘Disabled’ radio button. Then enter valid values (within your network’s range) for the following fields: - Printer IP Address - Printer Subnet Mask - Printer Gateway 7) Send the settings to the printer using the Configure Printer toolbar button.
Page 52: Printer's Internal Web
’ ’ ’ 1. Open your web browser. Type in the IP Address of the printer. The Default IP is: 192.168.10.26. Note: If you (or DHCP) have assigned a different IP address to the printer, make sure to  use this address. 2.
Page 53 Generic Network Configuration Page NetBIOS (WINS) Settings NetBIOS Name Is the name used to reference the printer instead of the IP address. A WINS or DNS server is required for this capability. Primary WINS Server The IP address of the primary WINS Server. Secondary WINS Server The IP address of a secondary WINS Server.
Page 54 Wired Ethernet Configuration Page DHCP Controls IP Address discovery, where: DHCP Enabled: Broadcasts over the network to receive addresses from the responsible server at startup. Manual modifications to IP Address, Subnet Mask, or Gateway are not allowed; and, if no server is found, the specified static value will be used. Disabled: Uses the stored static IP, Subnet Mask, and / or Gateway Address.
Page 55: Installing The Printer Driver
Install the Printer Driver as follows (screen shots below are samples taken using Windows 2000; other versions will be similar): Start the Make sure that Windows Add Local Printer is Printer Wizard. selected and The following then click screen should Next>.
Page 56 Insert the Browse to the Accessories CD- \DRIVERS\ ROM and click folder on the Browse. CD-ROM. Ensure the file “Datamax- O’Neil.inf” is selected then click OK. Click OK. Choose your printer from the list and then click Next>. Assign a name Select whether in the Printer or not to share...
Page 57: G L O S S A R Y
alphanumeric Consisting of alphabetic, numeric, punctuation and other symbols. backing material The silicon-coated paper carrier material to which labels with adhesive backing are affixed. Also referred to as “liner”. bar code A representation of alphanumeric information in a pattern of machine-readable marks. The basic categories are divided into one-dimensional (UPC, Code 39, Postnet, etc.) and two- dimensional barcodes (DataMatrix, MaxiCode, PDF417, etc.).
Page 58 font A set of alphanumeric characters that share a particular typeface. gap A space between die-cut or notched labels used to sense the top of form. IPS (inches per second) Imperial measurement of printer speeds. label A paper or synthetic printing material, typically with a pressure sensitive adhesive backing. label length The distance from the top of the label to the bottom of the label as it exits the printer.