Valet Digital Instruction Manual
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Valet Digital Instruction Manual

Back-to-base monitored alarm system with wireless detectors, remote controls & external siren
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Valet Digital
Back-To-Base Monitored Alarm System with
Wireless Detectors, Remote Controls
& External Siren
Designed in Australia. Made in Taiwan
I N S T R U C T I O N
M A N U A L
R e v
2 . 2
Thank you for purchasing an Australian Designed product.
Please read this manual carefully before installation and
keep it in a safe place for future reference.

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  • Page 1: External Siren

    Valet Digital Back-To-Base Monitored Alarm System with Wireless Detectors, Remote Controls & External Siren Designed in Australia. Made in Taiwan I N S T R U C T I O N M A N U A L R e v 2 .

  • Page 2: Table Of Contents

    3: C HANGING YSTEM ESIDENTIAL OMMERCIAL : ....................25 ASIC LANS Valet Digital Main Control Unit Basic Connection Diagram ......26 4: C VALET M ......27 ONNECTING ONITORING ENTRE Step A- Register Your Alarm System ..............27 Step B – Add your account details..............28 Step C –...
  • Page 3 ................39 EMOTE ONTROL UNCTIONS ARMING AWAY M ..................40 ARMING STAY M ..................41 DISARMING......................41 PANIC M ......................41 PROGRAMMING ....................43 ..................44 DDING EMOTES ......................45 AFETY ..................... 46 DDING A ETECTOR ..................48 ELETING A ETECTOR ....................

  • Page 4: Introduction

    • Extra wireless sensors are available including reed switches, smoke detectors and shock sensors. • Comes pre-configured to work with the Valet Monitoring Centre providing total 24 hour protection. • External siren with Tamper protection, AC failure notification, Battery failure...

  • Page 5: What You Get

    The main control unit is the central processing unit or “the brain” of the system, communicating with all the devices and to the monitoring station via its digital telephone dialer. Eight fully programmable zones, each with full or part arming modes allow you to completely customise your system.
  • Page 6 Passive Infrared Detectors These detect any unauthorised body-heat movement within an area, incorporating intelligent digital signal processing (DSP) and Dual Edge Sensing (DES) technologies. These detectors have been developed to virtually eliminate false alarms yet still provide maximum security.
  • Page 7 Wireless Keypad A wireless keypad can be placed inside the entrance to your premises, allowing people to arm and disarm the Optional system using a pin number instead of remote controls. This enables multiple user access without needing extra remote controls. Wireless Reed Switch The Wireless Reed is used for detecting the opening of Optional...

  • Page 8: Valet Digital Back-To-Base Monitored Alarm System

    The purpose of this document is to provide you with full explanatory details (in layman’s terms) of your Valet Digital Alarm System and the Valet 24 Hr Monitoring Service provided. It also outlines the ongoing monitoring service fees, the automated billing service, as well as your full warranty terms &...

  • Page 9: About The Valet Digital™ Back-To-Base Monitoring Centre (Valet Monitoring Centre)

    Human operator assistance is also available at anytime during the notification process, if ever required. Once installed, your Valet Digital is ready to communicate with the Valet Monitoring Centre. No additional programming is required. Simply connect the main control unit to your telephone line and you’re ready to go.

  • Page 10: General Terms Of Sale

    (or the phone line fails), you will find that you will simply not be able to arm the system anymore. What will happen if I do not connect my Valet Digital to a phone line, or the line fails? When you connect power to the main control unit, 1 hour after power connection your Valet Digital will attempt to dial out via the phone line.

  • Page 11: Monitoring Service Plans

    – this is VERY important for businesses, as the alarm is simply not going to work if it is not turned on! In our example, the shop owner may wish to be advised by 5.30pm if his Valet Digital has not been armed.

  • Page 12: Monitoring Plan Costs

    If you no longer require a monitored security system, you may simply disconnect your Valet Digital from the phone line and no further payment is required. Please note that the product will simply enter “shutdown mode” as described earlier in this document.

  • Page 13: Automated Billing Procedure Via 1900 (Available Soon)

    AUTOMATED BILLING PROCEDURE VIA 1900 (AVAILABLE SOON) Rather than billing your credit card, your Valet Digital can be programmed to automatically call a special 1900 number, and in turn add the monthly monitoring service fee of $29.95, $39.95 or $15.00 to your regular phone bill. This system is superior to most current billing methods, as it means you do not need to receive a separate monitoring bill, or worry that you may not have sufficient funds in a direct debit or credit card account.
  • Page 14 1300 302 293 Is there anything I need to do before I go on holidays? Yes. Review the list of people (and telephone numbers) the Valet MONITORING • CENTRE should call in response to alarms and events during your absence.

  • Page 15: Installation

    Installation Planning the Installation To get the best possible protection from your Valet Digital alarm system, it is advisable that you follow the following guidelines on where to place the system components. Below is a diagram of where we suggest you should place the Main Control Unit, the External siren and the detectors.

  • Page 16: Step 1: Install The Wireless Pir Detectors

    About The Wireless Passive Infrared Detector (PIRW) The detector is a high quality infrared movement detector, which is battery operated and communicates with the Valet Digital alarm system via radio frequency (RF) transmission. This detector is very easy to install, provides excellent detection sensitivity and has a long battery life (approximately 3 years).

  • Page 17: Tips For Positioning

    • Select a location where the detector can provide the best detecting range. Always ensure that you do not cover an area with multiple detectors, so as to avoid simultaneous transmission back to the receiver in your Valet Digital Home Alarm System. The receiver can only decode one coded signal at any given time.

  • Page 18: Powering The Detector

    Firstly, the mounting bracket must be fixed to the wall using the self-tapping screw. Mounting should be at a minimum height of 1.2 metres and maximum of 2.1 metres. Drill a 5mm diameter hole (at least 30mm deep) into the wall for mounting the detector bracket/socket base.

  • Page 19: Test Mode For The Passive Infrared Detectors

    Test Mode for the Passive Infrared detectors It is vital that the detector is tested carefully for each installation. At 25° Celsius, the detector should have a detection range of approximately 10 metres and a scope angle of 90° , i.e. 45° either side of the centre position straight ahead of the lens.

  • Page 20: Adjusting The Sensitivity

    Adjusting the sensitivity PULSE COUNT SELECT Jumper Least sensitive – 3 pulse counts Most sensitive – 2 pulse counts The sensitivity of the detector can be changed by either removing the ‘Pulse Count Select’ jumper or by placing it across both pins. When the jumper is Pulse count jumper placed across both pins (default), then the detector is set to 3 pulse counts (least sensitive).
  • Page 21 This detector has Dual Edge Sensing (DES) Technology, developed to eliminate false alarms yet still provide maximum security. detector uses pattern of infrared beam zones sense body movement. The detection pattern optimal temperature environment is shown in figure 6 and figure 7.
  • Page 22 TOP VIEW Triggering the detector when set to “least sensitive” = Infrared beam zone (Default setting) In figure 6, a body moving from position 1 to position 2, into the infrared beam zone, will create a pulse. Moving from position 2 to 3, out of the other side of the same infrared beam zone, will create a second pulse.

  • Page 23: The Tamper Switch

    Triggering the detector when set to “most sensitive” In figure 8, a body moving from position 1 to position 2, into the infrared beam zone, will create a pulse. Moving from position 2 to 3, out of the other side of the same infrared beam zone, will create another pulse.

  • Page 24: Step 2: Install The Main Control Unit

    10 times. DO NOT ever attempt to shorten or lengthen the antenna. The Valet Digital has been designed with most single & two storey residential / business premises in mind. In some instances however, (due to the...

  • Page 25: Step 3: Changing Your System From The Residential To The Commercial Or Basic Plans

    Step 3: Changing Your System From The Residential To The Commercial or Basic Plans: Your Valet Digital is pre-programmed at the factory on the Residential Standard Plan. If you wish to change to the Commercial or Basic Plans, please follow the procedure below.

  • Page 26: Valet Digital Main Control Unit Basic Connection Diagram

    3. Optional Connection For Your Existing Phone i.e. if you wish to share an existing phone / fax line access point with your Valet Digital, connect your phone to this socket. Please note: Whenever your Valet Digital communicates with the VALET Monitoring Centre, it will automatically disconnect any phone connected to this socket so as to give immediate priority to the outgoing alarm information.

  • Page 27: Step 4: Connecting To The Valet Monitoring Centre

    Step 4: Connecting To The VALET Monitoring Centre Once the Main Control Unit is installed, your Valet Digital Alarm System is ready to be connected to the Valet Monitoring Centre. The Valet Monitoring Centre dramatically increases the protection provided by your Valet Digital acting, as a link between you, your security system and guard, police, fire or medical emergency services.

  • Page 28: Step B - Add Your Account Details

    Step B – Add your account details *Note: At this stage you will be provided with a 6-digit account number. Record this number somewhere safe as it is needed to log on to the website in the future. Enter an account name that will be used to refer to your account if you ever speak to a customer service operator.

  • Page 29: Step C - Add Your Contact Details

    Step C – Add your contact details *Note: The password that you choose is the password that you must enter when the Valet MONITORING CENTRE calls i.e. you will be called and request that you enter your password using the alphanumeric keypad on your phone eg.

  • Page 30: Step D- Login To The Valet Monitoring Centre

    Step D- Login to the Valet Monitoring Centre Once you have created your VALET account you will be automatically logged into the Valet MONITORING CENTRE. However, when you next want to access your account, you will need to login. To do this go to www.guard.com.au...

  • Page 31: Step E- Set Up My Sensors

    To set up your sensors, click the ‘Sensor’ button in the main menu. Your Valet Digital alarm system comes with two Wireless Passive Infrared Detectors. On the back of each of these should be a sticker with a ‘1’ or a ‘2’...

  • Page 32: Alarm Messages

    (such as calling your other contacts). 8) Your basic system test is now complete. Alarm Messages Your Valet Digital will contact the VALET MONITORING CENTRE station when the following events are triggered. Message Description Zone Alarm One of your sensors has been triggered.
  • Page 33 The Tamper switch on the external siren has changed state. If your alarm system is unable to contact the VALET MONITORING CENTRE it will retry to send the message five more times at 25 second intervals. If unable to send the message after these attempts, the message will be lost, so it is important to ensure that your phone line is always connected to your alarm panel.
  • Page 34 Message Format The notification messages contain the following information: Message Date: The time and the date when the message is sent. Detail: Provides the area, zone and event that caused the message to be sent Account Name: The name of the premises where the alarm is installed. Address: The address of the premises.

  • Page 35: Step 5: Installing The External Siren

    Step 5: Installing The External Siren The External Siren should be mounted at the front or the front side of the building so as to provide maximum visual deterrent and to allow neighbours to identify that it is your system that has been activated. The mounting position must NOT be exposed to direct rain or other water sources.
  • Page 36 Note: If for any reason your external siren does not beep when you arm & disarm your Valet Digital, simply turn off the External Siren Keyswitch, wait for 10 seconds and then turn back on again. Now immediately (within 3 seconds) arm the system using your remote control.

  • Page 37: Operation

    To utilise your Valet Digital, turn the key switch to the ‘ON’ position. Two keys are provided with the kit, and it is suggested you keep them on each key ring with your remote controls.

  • Page 38: Entry Delay (For Use With The Optional Wireless Keypad)

    (triggering the Screamer, Siren and the Strobe & communicating with the Valet MONITORING CENTRE). The Entry Delay is turned off as standard. For it to be functional, the wireless alarm zones you would like an entry delay on must be programmed via the optional Wireless Keypad.

  • Page 39: Remote Control Functions

    Remote Control Functions Press Button 1 AWAY mode Press once to arm the system in normal AWAY mode. The internal screamer will beep at 1-second intervals for the 20second exit delay and the outside siren will beep once. The strobe will flash once.

  • Page 40: Arming Away Mode

    Each detector zone can only trigger the siren once in one arming period. When an alarm is triggered, your panel will connect to the VALET Monitoring Centre. If your alarm system is unable to contact the VALET MONITORING CENTRE it will retry sending the message five times.

  • Page 41: Arming Stay Mode

    ARMING STAY Mode When to use This mode is used for protecting only a selected area(s) of the building while you (and others) are on the premises or someone is STAYING home. generally used at night while sleeping. Indications The siren will beep one low tone beep after the second time button 1 is pressed.
  • Page 42 What will happen if I do not connect my Valet Digital to a phone line, or the line fails? When you connect power to the main control unit, 1 hour after power connection your Valet Digital will attempt to dial out via the phone line to charge for the first months monitoring service fee.

  • Page 43: Programming

    Programming Ensure that before any programming, each step is well rehearsed. This will eliminate becoming confused and making mistakes. If at any stage you become lost or forget where you are up to, simply stop and wait for the 3 low toned beeps that tell you that the alarm timed out of programming mode and no changes will be saved.

  • Page 44: Adding New Remotes

    If you lose a remote control, or have one stolen, simply repeat the procedure above with your remaining remotes at least 10 times. This will ensure that you have erased the lost remote from the memory of your Valet Home Alarm System.

  • Page 45: Safety Lock

    Safety Lock Safety lock is a feature, which prevents accidental changes to the programming of the system. Safety Lock must be turned off to allow programming. You will only be able to enter programming mode within 5 minutes of following the procedure, HOW TO TURN OFF SAFETY LOCK.

  • Page 46: Adding A Detector

    Adding a Detector TO ADD A DETECTOR Ensure Safety Lock has been turned off within the last 5 minutes. See page 43. Safety Lock must be off Enter Programming mode by pressing buttons 1 & 2 together for 3 seconds. The siren will beep 3 times to confirm you have entered programming mode.
  • Page 47 TO ADD A DETECTOR …continued… Within 60 seconds Within 60 seconds Within 60 seconds Press to add in STAY Press to add in Press to add in 24 & AWAY modes AWAY mode only hour mode This option will This option will Use this option if...

  • Page 48: Deleting A Detector

    Deleting a Detector TO DELETE A DETECTOR Ensure Safety Lock has been turned off within the last 5 minutes. See Section 43. Safety Lock must be Enter Programming mode by pressing buttons 1 & 2 together for 3 seconds. The siren will beep 3 times to confirm you have entered programming mode.

  • Page 49: Walk Test Mode

    Walk Test Mode Walk test mode should be used when testing the system or after a new detector has been learnt into the system. TO ENTER WALK TEST MODE Ensure Safety Lock has been turned off within the last 5 minutes. See Section 43. Safety Lock must be off Enter Programming mode by pressing buttons 1 &...

  • Page 50: Enable Or Disable Zones For Entry Delay

    Enable or Disable Zones for Entry Delay If a Detector zone is enabled with an Entry Delay, the alarm will provide a 30 second delay on entry to enable you to disarm the alarm before it is setoff. When the alarm is trigged with the Entry Delay zone, the internal screamer will beep continuously for 30 seconds until disarmed or set into alarm.
  • Page 51 TO DISABLE A DETECTOR FOR ENTRY DELAY Enter entry delay programming mode: 1. Press the ‘ # ‘ key then enter your 4-digit Pin Code followed by the number ‘6’ key. 2. You will hear a low tone beep confirming that the alarm is ready to disable an Entry Delay for a detector zone Delete an Entry Delay from a Detector/Zone:...

  • Page 52: Stay Mode Entry Guard Sound

    Stay Mode Entry Guard Sound This selects the type of sound you would like for the stay mode alarm. There are 2 options. Normally, if the alarm is triggered in stay mode the alarm will sound 6 tones when set to Entry Guard Tones. This is used to alert you if someone enters within the stay mode protected area while you are at home.
  • Page 53 Within 30 seconds Within 30 seconds Press to choose Press to choose Entry Guard Tones Full Siren This option will enable Entry This option will sound the Guard tones when the system steady siren when the system is triggered in STAY mode. is triggered in STAY mode.

  • Page 54: Arm / Disarm Beeps

    Arm / Disarm Beeps Arming and disarming beeps can be programmed in one of the following configurations. Default Option 1 Option 2 BOTH ON Arming Beep Only Disarming Beeps Only HOW TO CHANGE ARMING / DISARMING BEEPS Ensure Safety Lock has been turned off within the last 5 minutes.

  • Page 55: Maintenance

    Replacement batteries (when required) are available by calling 1800 050 333. Real Time Clock battery Your Valet Digital is equipped with a real time clock for logging alarm events and billing information. The battery for the Real Time Clock is located in the Main Control Unit, replacing or removing this battery will result incorrect event logging and billing.

  • Page 56: The Remote Control

    Main Control Unit Backup Battery Specifications Battery Type Rechargeable NiMH (Nickel Metal Hydride) Capacity 200mAH Voltage 9V (8.4V) The Remote Control The batteries in the remote control will need to be replaced once every 1 to 3 years, depending on usage. You are able to recognise when the batteries are low from when the range on the remote control reduces.

  • Page 57: Wireless Pir Detector Battery Specifications

    Wireless PIR Detector Battery Specifications Battery Type 2 x Lithium button cells Model CR2450 Voltage 3 Volts When replacing the batteries you must take the following into consideration: • You must replace both batteries at the same time. Don’t just replace one of them.

  • Page 58: External Wireless Siren Backup Battery

    External Wireless Siren Backup Battery The back up battery charges automatically (when necessary) while the power supply (plug pack) is connected. The system has a self-test function and will report a low back up battery on disarming indicated by 10 beeps. To test manually: Disconnect the Power Supply and ensure that normal system operation occurs when running from back up battery power only.

  • Page 59: Warranty & Monitoring Terms

    Warranty & Monitoring Terms Warning Limitations & Warranty While this system is an advanced design security system, it does not offer guaranteed protection against burglary, fire or any other emergency. Any alarm system, whether commercial or residential, is subject to compromise or failure to warn for a variety of reasons. For example: •...
  • Page 60 LIMITED WARRANTY Valet Monitoring Pty Ltd (ABN 62007539577) (Seller), warrants its products to be in conformance with its own plans and specifications and to be free from defects in materials and workmanship under normal use and service for twelve months from the date of original purchase.

  • Page 61: Agreement For Online Security Services

    Definitions Where used in this agreement: "We", "Us", and "Our" refers to Valet Monitoring Pty Ltd (ABN 62007539577), its successors and assigns. "You" and "Your" refers to you the client, your successors and permitted assigns. "Monitoring Services" refers to the services described below under the heading Monitoring Services Definition.
  • Page 62 Warranties and Liabilities We will use Our best endeavours to provide the Monitoring Services with due diligence. To the extent permitted by law, We will not be liable to You for any loss or damage You may suffer in the use of the Monitoring Services other than loss or damage which results from a deliberately wrongful, unlawful or negligent act of Us or Our employees or sub-contractors, in which case We will be liable to You for direct loss only and only to a maximum aggregate of $10,000.00.
  • Page 63 You acknowledge that You undertake not to write any system codes relating to the Monitoring Services in public or insecure places, and to ensure that key cards, keys, and other access devices are kept under secure care. Furthermore You undertake to ensure that when authorised code or key holders who are Your employees resign, a request for new codes will be made to Us, and that code holders will be cautioned not to make known the code to others.
  • Page 64 We appreciate your confidence in our product, and you can be certain that we will do everything possible to ensure that you are happy with your decision and that you have years of satisfaction from your Valet Digital System. We take extreme care in the research, design and development of our products to ensure they meet your needs.

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