SurfLink Mobile Operation Manual
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SurfLink Mobile Operation Manual

Interface with your wireless hearing device
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O p e r at i O n s M a n u a l

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Summary of Contents for SurfLink Mobile

  • Page 1 O p e r at i O n s M a n u a l...

  • Page 3: Table Of Contents

    Volume Up Volume Down Micro USB Port SurfLink Mobile Microphone Ports Accessories Getting Started / Setup Syncing Hearing Devices with SurfLink Mobile 14 Pairing Cell Phone with SurfLink Mobile Operation Adjusting Your Hearing Devices Streaming Cell Phone Calls Streaming Audio...

  • Page 4: Introduction

    Introduction SurfLink Mobile is designed to interface with your wireless hearing devices in multiple ways: As a cell phone streaming device • As an audio streaming device from: • – Bluetooth devices – Wired input connected via the micro USB port –...

  • Page 5: Terminology

    Terminology Streaming/Audio Streaming – Sound is sent wirelessly from an audio device to the hearing devices via SurfLink Mobile. Sync – To establish a connection between SurfLink Mobile and wireless hearing devices so that the hearing devices can receive streamed audio and settings changes from SurfLink Mobile.

  • Page 6: Surflink Mobile Overview

    SurfLink Mobile Overview 1. On/Off Button 4. Micro USB Port 2. Volume Up/Down Buttons 5. Built-In Microphone Ports 3. Touch Screen...

  • Page 7: Touch Screen Display

    AFTER each button press <20% A low battery warning message will appear on the SurfLink Mobile touch screen display when the remaining battery charge is 20% and again at 10% charge remaining. It is strongly recommended that the SurfLink Mobile device be charged...

  • Page 8: Battery Charging

    SurfLink Mobile contains a Lithium- ion rechargeable battery. To recharge the battery, connect the battery charging cable to the micro USB port on the SurfLink Mobile device (Figure 1) and attach the USB Fig. 1 connector of the charging cable to the power adaptor (Figure 2).

  • Page 9: On/Off Button

    On/Off Button To turn the SurfLink Mobile On, press and hold the On/ Off button until the touch screen display powers on. When SurfLink Mobile is On, you can put the device into Sleep Mode by a short press and release of the On/ Off button.

  • Page 10: Volume Down

    Volume Down To decrease the volume of sounds coming through the wireless hearing device, press and release the Volume Down button on the side of SurfLink Mobile. Continue to press and release until the desired volume is reached. Micro USB Port The Micro USB port is used for charging the SurfLink Mobile rechargeable battery as well as for...
  • Page 11 Available for purchase separately: USB Car Charger Adaptor The clip and lanyard accessories allow the SurfLink Mobile device to be worn for hands-free use. The base clip attaches directly to SurfLink Mobile and accepts either of the interchangeable attachments for wearing the device on the belt (belt clip attachment) or around the neck (lanyard attachment).
  • Page 12 Slide the desired attachment option (lanyard or clip) onto the base clip, then attach the base clip to SurfLink Mobile by orienting the clip according to the shadowed outline Fig. 3 of the base clip on the back of the device (Figure 3).
  • Page 13 USB end of the adaptor to SurfLink Mobile (Figure 9) and connect the 3.5 mm jack to the headphone jack of the audio device. See page 27 for instructions on streaming audio to the hearing devices via SurfLink Mobile.

  • Page 14: Getting Started / Setup

    Advanced Remote Remote Basic Intermediate Getting Started / Setup Syncing Hearing Devices with SurfLink Mobile To use SurfLink Mobile with your wireless hearing Settings > Tools S devices, you must first sync the hearing devices with SurfLink Mobile: Streaming Streaming Remote...
  • Page 15 Syncing Syncing Heari 5. The hearing devices will be detected by SurfLink Mobile and the serial numbers will be shown on the display. If you wish, you can present Synced Hearing Devices Bluetooth a tone in the hearing devices to confirm that the...

  • Page 16: Pairing Cell Phone With Surflink Mobile

    Play Tone Sync Syncing Note: When syncing is successful, you will see a success message on the SurfLink Mobile display and you will hear a sustained success tone presented through the hearing instrument. 6. Your wireless hearing devices and SurfLink Mobile device will now work together as a wireless system.
  • Page 17 SurfLink Mobile device. Put the cell phone Cell Phone Landline MP3 Player Computer into pairing mode. Bluetooth 4. On SurfLink Mobile press the Pairing Mode button in Hearing Devices Pairin the center of the screen. This button will remain active Television Stereo Automobile Other for the duration of the Bluetooth pairing process.
  • Page 18 Change List Order 6. Once the pairing process is complete, the evices Pairing Mode device_B New Label Bluetooth Pairing Confirmation screen will device_C Devices display on SurfLink Mobile. Bluetooth Devices device_B “device_C” Bluetooth pairing Cell Phone has been paired was unsuccessful...
  • Page 19 To stream audio from the Bluetooth device, an active Bluetooth connection needs to exist between the Devices device_B device_B Bluetooth device and SurfLink Mobile. See page 40 for information on how to view Bluetooth connection status of paired devices. device_B Un-pair...

  • Page 20: Operation

    Adjusting Your Hearing Devices To make hearing device adjustments via SurfLink Mobile, use the Remote screen: 1. The Remote screen is the default screen when you power on SurfLink Mobile. This screen is also Remote Remote Remote accessible from the Streaming and Phone Call Volume Graphic “Pressed”...
  • Page 21 Basic Volume Graphic “Pressed” State Graphic appears WHITE DURING each button press Remote Remote Remote Remote Remote Remote Remote Left Binaural Right Basic Intermediate Advanced Basic Intermediate Advanced Pressed Remote Volume Up / Down – using the Basic Memory Favorite Left Binaural Right...

  • Page 22: Streaming Cell Phone Calls

    Phone Call Screen Phone Call Screen Phone Call Screen Remote Screen cell phone: Phone Call Screens 1. When SurfLink Mobile is On and an incoming call is received by the paired cell phone, the Incoming Just Talk Disconnect Connect Connect 100%...
  • Page 23 Phone Incoming Call Incoming Call Incoming Call Waitng Incoming Call Waitng Phone Call Waiting Screen Call screen will display on the SurfLink Mobile Touch Do Not Answer Do Not Answer 5557654321 5557654321 Hold Call...
  • Page 24 Headset Remote Connect Bluetooth connection between the cell phone and Headset Incoming Call Headset Phone Call Screen SurfLink Mobile in order to stream the call to the 100% hearing devices using SurfLink Mobile. Just Talk Labels On Mute 6. To end the call, press the End Call button...
  • Page 25 Incoming Call Phone Remote Phone Remote Phone Remote Bob Caller 555-765-4321 Note: The SurfLink Mobile device should be kept within g Call Phone Call Screen Pressed Remote Tab 1-2 meters/3-6 feet of the hearing devices during Phone Remote Phone Remote...

  • Page 26: Streaming Audio

    The call on hold will become the active call. ink Mic Phone Call Screen Streaming Audio 100% Incoming Call The SurfLink Mobile device can be used to stream audio Do Not Answer Do Not Answer HSP Incoming device_D wirelessly: Hold Call...
  • Page 27 Streaming Streaming Remote Remote Remote To stream audio via SurfLink Mobile: Pressed Direc Normal Volume Graphic “Pressed” State Volume Graphic “Released” State Screen Graphic appears WHITE DURING Graphic appears BLUE for 1/2 (?) second 1. Navigate to the Streaming screen. each button press...
  • Page 28 Point device toward with SurfLink Mobile and that Bluetooth device Computer Computer sound source is On and within range of SurfLink Mobile. When Streaming Screen Stereo Stereo multiple paired Bluetooth devices are available, the Bluetooth Streaming Input button will page through...
  • Page 29 5. Select Stop to end the audio streaming session. iPod Start Stop Streaming Note: The SurfLink Mobile device should be kept within 4-5 meters/12-15 feet of the hearing devices during audio streaming from the Streaming screen. Input Input Room O...

  • Page 30: Streaming Bluetooth Landline Phone Calls

    Phone Remote Phone Remote Phone Remote 100% 100% 100% 1. When SurfLink Mobile is On and an incoming call Incoming Call Left Binaural Right Just Talk Just Talk Phone Call Screen Phone Call Screen is received by the paired Bluetooth landline phone...
  • Page 31 100% 100% 100% 1. Dial from the landline phone and initiate streaming Point device toward to SurfLink mobile via the connection button on the sound source Bluetooth landline phone or Bluetooth adaptor. Focus Focus 2. Alternately, establish the streaming connection to the...
  • Page 32 Disconnect Connect Connect Disconnect person on the other end of the phone call. Toggle the Voice Pickup button to select the desired option. Note: When using the SurfLink Mobile microphone, Do Not Answer Do Not Answer Swap Mute Unmute Mute...
  • Page 33 Do Not Answer Do Not Answer Note: The SurfLink Mobile device should be kept within Hold Call End Call Hold Call End Call...

  • Page 34: Settings

    Favorite Favorite Right Right Manage paired Bluetooth devices • Dir. Mic. Omni Mic. Settings Home Home Hearing Devices • Sync your hearing devices with SurfLink Mobile Cell Phone Landline MP3 Player Computer Bluetooth Hearing Devices Television Stereo Automobile Other Tools Settings...

  • Page 35: Bluetooth

    Tools Brightness – Adjust display brightness • Language – Select Language for text • Screens – Set screen defaults and view • device information Bluetooth Turn the Bluetooth Antenna On/Off 1. Select Bluetooth from the Settings screen. Bluetooth Hearing Devices Tools Bluetooth Screens Settings...
  • Page 36 • You do not wish to stream audio from your paired cell phone or Bluetooth device • You wish to conserve SurfLink Mobile battery life • You are traveling on an airplane or are in an area in which wireless signals are not permitted...
  • Page 37 Tools Settings 2. Ensure that the Bluetooth device with which you want to pair the SurfLink Mobile is turned On and is within 10 meters/30 feet of the SurfLink Mobile device. Put the Bluetooth device into pairing mode. 3. On SurfLink Mobile, press the Pairing Mode button in the center of the screen.
  • Page 38 4. Confirm pairing to SurfLink Mobile from the Bluetooth device. Some Bluetooth devices require that you enter the PIN of the device being paired; the SurfLink Mobile Bluetooth PIN is 0000. Screens creens 5. Once the pairing process is complete, assign a graphic icon to the device by pressing the Choose Device Label button.
  • Page 39 Bluetooth Hearing Devices Tools Settings 2. Select the Devices button to view the list of paired Bluetooth devices. Pairing Mode Devices Bluetooth 3. Select the device you want to manage to navigate to the screen for that device. device_B device_A Change List Order device_B device_B...
  • Page 40 Phone Phone generic button - disabled Cell Phone Cell Phone 2. To see detail regarding the type of Bluetooth MP3 Player MP3 Player connection in use between SurfLink Mobile and Phone Phone normal pressed disabled Computer Computer the Bluetooth device, select the button for the...
  • Page 41 Cell Phone was unsuccessful Phone MP3 Player “Handsfree” will display when the devices are • Retry Cancel connected using the Bluetooth HandsFree Label New Device Profile (HFP), which is the type of connection required for cell phone call streaming from the (error) Phone screen.

  • Page 42: Hearing Devices

    Cancel Sync New Label Label Un-Sync Hearing Dev. Hearing Dev. 3. To sync SurfLink Mobile with new hearing Label Label devices and overwrite existing hearing device Label Label syncing, select the Sync New button to put the SurfLink Mobile device into syncing mode.
  • Page 43 5. The hearing devices will be detected by SurfLink Mobile. Select the hearing device serial numbers and press the Sync button to complete the syncing process. Select devices to sync 5678901234 4321098765 Play Tone Sync Syncing 6. The wireless hearing devices and SurfLink Mobile...

  • Page 44: Tools

    100% 100% 100% htness Brightness guage Tools Language eens Screens Brightness Brightness ools Tools rmal 1. Select Brightness from the Settings screen to Pressed Language adjust the touch screen display brightness. Screens 100% 100% 100% Tools htness Pressed Normal Pressed guage eens Cancel...
  • Page 45 Phone Options Remote Options Screens About Device Options Screens Screens 1. Select either the Remote or Streaming screen as the Default screen when the SurfLink Mobile 100% 100% Screens device is powered On. Default Screen: Device Options Remote Streaming...
  • Page 46 Show Hide Screens 1. Select Stream Phone Ring to be On or Off. SurfLink Select style of Remote: Mobile defaults to phone ring streaming Off. If this Advanced feature is turned On, the cell phone ring tone will be...
  • Page 47 Intermediate Basic Screens Remote Screen Remote Screen Remote Screen Choose Advanced, Intermediate or Basic functions for the Remote screen by selecting the appropriate button. SurfLink Mobile comes set with Advanced as the default. Remote Remote Remote Remote Remote Remote Remote...
  • Page 48 Intermediate Basic About Screens 100% 100% tions tions Firmware version: ptions Serial number: The About screen provides device information.

  • Page 50: Required Information

    Instructions for Disposal of Old Electronics Paradigm encourages, and your local community laws may require, that your SurfLink Mobile device be disposed of via your local electronics recycling/disposal process. The below instructions are provided for the benefit of disposal/ recycling personnel.
  • Page 51 Be aware that operation during international travel may cause interference with other electronic devices, or other electronic devices may cause interference with your SurfLink Mobile. The battery in your SurfLink Mobile is not replaceable. Do not attempt to replace the battery.

  • Page 52: Fcc Information

    FCC Information FCC ID: EOA-CPED IC: 6903A-CPED Bluetooth Qualified Design Listing: B019453 FCC Notice This device complies with part 15 of the FCC rules and with RSS-210. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 53 Hereby, Paradigm declares that the SurfLink Mobile is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity can be obtained from the addresses below. Paradigm, Inc. 6600 Washington Ave. South Eden Prairie, MN 55344 USA Paradigm, Inc.
  • Page 54 © 2012 Paradigm, Inc. All Rights Reserved. 84934-007 11/12 BKLT0248-02-EE-XX Rev. C...

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