Basic Troubleshooting - Sonos CONNECT Product Manual

Sonos CONNECT
Simply open the Google Play Music app and connect to a Sonos room or room group to start the music. When you are
finished, disconnect the Sonos room from the app.

Basic Troubleshooting

Warning: Do not open Sonos products as there is a risk of electric shock. Under no
circumstances should Sonos products be repaired by anyone other than an authorized Sonos
repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for
more information.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn't remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we'll be happy to help.
Sonos product(s) not detected during setup
• Check to make sure the power cord is properly seated.
• A network issue may be preventing the product from connecting to your Sonos system. If this is a wireless Sonos
product, try moving the Sonos products closer together, or use an Ethernet cable to hard wire the product to your router
temporarily to see if the problem is related to wireless interference.
If you encounter this message while a Sonos product is connected to your router, you can try the steps below to resolve this
issue. If you are still experiencing problems, please contact Sonos Customer Support.
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos
Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not
resolve the problem, you can try step 2 below.
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