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Summary of Contents for Comrex STAC VIP
- Page 1 CONTROL SURFACE Product Manual Ver 1.0, Sep 10 2013 Ver 1.0, July 18 2012...
- Page 3 For environments where PoE operation is not desired or allowed, Comrex can provide a power adapter that does not utilize PoE. Contact Comrex support for details.
- Page 4 Most installations will use DHCP for the control surfaces. In situations where static IP assignment of a CS is desired, you can use the Comrex Device Manager to assign the address. Device Manager is a Windows utility that can be obtained for free from the Comrex...
- Page 5 Instructions on how to set devices for static IP are contained in the Help menu of the software. While no configuration of the CS itself is required, you must associate a STAC-VIP mainframe with a control surface. This is done via the web configuration page on the STAC-VIP mainframe. See the STAC- VIP manual (page 29) for information on how to access this page using a web browser.
- Page 6 STAC VIP ConTrol SurfACe fIgure 2 ConTrol SurfACe BuTTonS And SwITCHeS Figure 2 shows the top controls on a six-line control surface Handset - Used to answer and screen calls. Dial Pad - Used to dial outgoing calls. Next Button - Used to put the next call in screened queue On-Air. Drop All - Useful for contests, this button will drop all current calls, and prevent new calls until pressed again.
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Page 7: Control Surface Rear Panel
ConTrol SurfACe reAr PAnel fIgure 3 Figure 3 shows the back panel of the control surface Chassis Ethernet Jack - For connection to a network. PoE capable Power Jack - For attachment of an external power supply in non PoE environments Dip Switches - Used to configure CS for different modes Reset Switch USB Port - For future use dIP SwITCH ConfIgurATIon oPTIonS... -
Page 8: Control Surface Operation
ABouT STudIo VS. SCreener ModeS The control surface can be set for two major modes of operation: STUDIO and SCREENER. Note that the legend to the right side of the buttons can be removed and flipped to show the current mode. The differences: In STUDIO Mode, the CS can put calls On-Air. In SCREENER Mode, it can’t. In STUDIO Mode, the top row of buttons has a dual function. -
Page 9: Answering And Placing Calls
lIneS on-Hold/on-AIr TOP BUTTON BOTTOM BUTTON MEANING ON Yellow Line on unscreened On-Hold PULSE Yellow (fast) Line on Screened Hold, highest priority call Line on Screened Hold, not top priority PULSE Yellow (slow) PULSE Red Line On-Air but unlocked, Hybrid 1 ON Red Line locked On-Air, Hybrid 1 Line On-Air but unlocked, Hybrid 2 PULSE Blue ON Blue... - Page 10 PlACIng CAllS on-Hold And SCreened Hold STAC-VIP has three distinct ways of displaying calls On-Hold On-Hold - A call has been answered and placed On-Hold (either by an operator or the Auto-Attendant) but no screener has interfaced with the caller yet. Screened Hold - A call has been screened and is ready to go On-Air. Priority Hold - A call has been screened and has been on Screened Hold longer than any other call.
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Page 11: Dropping Calls
Calls put to On-Air state can be either “locked” or “unlocked”. All calls are “unlocked” the first time the On-Air button (second row of buttons) is pressed. The CS indicates this by a blinking indicator. If the On-Air button is pressed a second time, the call is “locked” and the button glows solid. If a call is “unlocked”, putting an additional call On-Air will cause that call to be dropped. -
Page 12: Auto Attendant
On the mainframe Configuration page, it’s possible to change the Drop All function to exclude calls that have been “locked” On-Air. This can be useful in an environment where you wish to maintain a “VIP” caller during a contest. AuTo-ATTendAnT Auto Attendant mode (AA) is designed for studios with busy or no screeners. It will handle the first stage of call answering and screening for you.
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