trueCall Care Getting Started Manual

Protecting vulnerable people from unwanted phone calls

Hide thumbs

Table Of Contents

Table of Contents

Quick Links

Download this manual

Getting started guide

Protecting vulnerable people from

unwanted phone calls

Table of Contents

Need help?

Do you have a question about the Care and is the answer not in the manual?

Questions and answers

Summary of Contents for trueCall Care

Page 1 Getting started guide Protecting vulnerable people from unwanted phone calls...
Page 2: Table Of Contents
Remote Access Internet Control Panel & Weblink Voicemail Specification & compliance Support What you will need • trueCall Care unit and mains adaptor • Telephone, or cordless phone base unit • A free electric socket near the telephone • The Caller ID service on the phone line (page 4) V 2.12 1/10/12...
Page 3: Overview
• Phone call recording (with optional Call Recorder card) • trueCall Care is quick and easy to set up and can be managed using the telephone handset or remotely (either by remote dial up or from the Internet Control Panel).
Page 4: Setting Up Truecall
We strongly recommend that you test that the Caller-ID service is active on your relative’s phone line (using a telephone with a display screen) before you install trueCall Care. If Caller-ID is not turned on, then the trueCall Care unit will not operate correctly.
Page 5 2. Connect the trueCall Care unit trueCall can operate from any telephone socket in the house - you may like to locate the trueCall Care unit out of sight so as not to cause any confusion for your relative. If they are not using trueCall’s voicemail they...
Page 6 4. Select the appropriate profile, and put numbers onto the Trusted Callers list The trueCall Care unit is initially set up with the Filter Profile. If you would like to use a different profile then select it now through the handset menu (page 14) or Internet Control Panel (page 19).
Page 7 If you are using the Trusted Callers Only Profile we strongly recommend that you re-record the screening announcement to meet your own particular needs. trueCall Care has a default screening announcement that says:- “This line only accepts calls from authorised numbers. If your call is important please try an alternative number or enter your code now.”...
Page 8 Congratulations - trueCall Care is now set up! We recommend that you repeat these tests when you install the trueCall Care unit at your relative’s home. Contact our support team during office hours if you have any problems (page 24).
Page 9: Managing Incoming Calls
Filter Profile (default) If the caller is not recognised as a trusted caller, trueCall will answer the phone itself and play the Shield announcement to the caller:- “If you’re family, a friend or an invited caller please press 5*, if you’re a cold caller please hang up and don’t call us...
Page 10 7. The Zap list - There may be some numbers that repeatedly call your relative that you would like to block. trueCall has a special list for these numbers called the Zap list. Whichever profile you select, trueCall Care will block any number on the Zap list with an announcement:- “We’re not interested in your call –...
Page 11 (page 14) or the Internet Control Panel (page 19). Voicemail - Many people with dementia are unable to manage voicemail, however if they can, then trueCall has its own built in voicemail system that you can turn on at the Internet Control Panel (page 19).
Page 12: Other Features
- please replace it” is repeatedly played until the handset is replaced. Note - trueCall Care will not warn you if you have left a phone plugged into another extension socket off the hook. Management over the Internet You don’t have to be with your relative to manage and control...
Page 13 This can run up high phone bills and be a nuisance to the people who receive the calls. trueCall Care’s outgoing call barring feature allows you to block calls to certain phone numbers (or number ranges). When your relative dials one of the barred numbers they will just hear an unobtainable tone.
Page 14: Handset Menu Options
(or just dial ‘# ’). If you have voicemail turned on, trueCall first plays back any messages, then plays the handset menu (you can press ’0’ to skip the messages). trueCall then lists the options. Once you have heard the option you want to select, just press the key - you don’t have to listen to all the options.
Page 15 Options are as above. 4►Record personal announcements - You can personalise many of the trueCall announcements by recording them yourself. Callers prefer to hear announcements made in a familiar voice as it confirms to them that they have got through to the right number.
Page 16 Smiths”), tell invited callers to press the Shield Breakthrough Number, and tell cold callers to hang up. * Different trueCall units use different Shield Breakthrough Numbers - yours may not be ‘5’. 4►3►Record apersonal Zap announcement - This is the announcement played to callers whose number is on the Zap list.
Page 17 Handset menu options 5►Set the system date and time - trueCall Care sets its date and time by dialling into our server when you powered up. Alternatively you can set the date and time manually here. 6►System information - This option tells you about the...
Page 18: Remote Access
Sometimes you may want to do a Weblink to check something, but you live some way away from your relative. It’s not always easy to ask them to press trueCall’s button to do a Weblink so Remote Access also allows you to tell the trueCall unit to do a Weblink.
Page 19: Internet Control Panel & Weblink
Internet Control Panel & Weblink Internet Control Panel & Weblink If you have access to the Internet then you may find trueCall’s Internet Control Panel useful (www.truecallcontrol.co.uk). It is a secure web page that you access using your own personal user name and password.
Page 20 Internet Control Panel & Weblink You can perform a manual Weblink at any time by pressing down trueCall’s button and holding it down for two seconds. Wait for it to ’beep’ then release the button. You can configure trueCall to perform Weblinks automatically.
Page 21 Support This has a wealth of information about trueCall with a list of frequently asked questions. You can also submit a support request to our team.
Page 22: Voicemail
Playing back messages trueCall flashes its red light to tell you that you have new messages waiting - one flash for one message, two flashes for two messages, three flashes for three messages, or four flashes for four or more messages.
Page 23: Specification & Compliance
In the event of a power failure calls may still be made and received by the telephone attached to trueCall. Pins 1 and 6 of trueCall’s telephone socket are reserved. trueCall is designed for operation in the countries specified on the underside of the device.
Page 24: Support
Support If you need further help setting up trueCall then log in to the Internet Control Panel and click Support. You will find a lot of detailed information, plus answers to frequently asked questions, and known issues. If you’re still stuck then you can call us on 0844 804 4000, or email us either directly (support@trueCall.co.uk), or from the form at the...