1. Manuals
  2. Brands
  3. VC International Manuals
  4. Security System
  5. FirstCall
  6. User manual

VC International FirstCall User Manual

Medical alarms
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
®
User Guide

Advertisement

Table of Contents
loading

Summary of Contents for VC International FirstCall

  • Page 1 ® User Guide...
  • Page 2 FirstCall Medical Alarms can be connected to the National Broadband Network (NBN) UNI-V connection. Tell anyone who contacts you about the NBN that you have a FirstCall Medical Alarm and that you require a battery back-up power supply. For more information see the...

  • Page 3: Table Of Contents

    Table of Contents Introduction Life Support Policy Choosing Your Responders Installing FirstCall Testing FirstCall Operation Pendant and Watch Triggers Making an Emergency call How to Cancel an alarm Answering a Phone Call with the Pendant/Watch Voice warning messages The Lights...

  • Page 4: Introduction

    FirstCall consists of a Pendant/Watch and an Alarm Unit which is connected to the telephone line and a power point. When the HELP button on the pendant/watch or the Alarm Unit is pressed, the Alarm Unit will call your family and friends and automatically play them a voice message requesting help.

  • Page 5: Life Support Policy

    Use of the FirstCall Alarm is acknowledgement that you understand and agree to these conditions. If you do not agree to these conditions please return the alarm equipment to FirstCall Medical Alarms at the address shown at the back of this manual, within 30 days of equipment purchase, for a refund of...

  • Page 6: Choosing Your Responders

    Your calls for assistance can go directly to your family and friends, thus avoiding any on-going fees. FirstCall can also be configured to send all your calls to a professional 24-hour alarm monitoring serv- ice. We can arrange this service for you either at the time of purchase or at any time after. Several days notice is required for changing from family and friends to the 24-hour monitoring Option.

  • Page 7: Installing Firstcall

    How to Install Your FirstCall The following steps describe how to install and test your FirstCall. Unpack the Alarm You should have: ● One Alarm Unit ● One pendant/watch ● One telephone line adaptor connected to the telephone lead* * supplied connected to the Alarm Unit.
  • Page 8 Plug into the Power Plug in the power transformer and turn on the power-point. Check the green light on the power transformer comes on. If the green light does not come on please check the power point is work- ing by plugging in another appliance or a light. Double adaptors and power boards should be avoided as they can be unreliable.
  • Page 9 If your home has a new style telephone socket Continued…. Connect the Alarm Unit to the telephone line socket with the supplied telephone lead C onnect the phone to this socket only socket New style phone Refer to the diagram above. Remove the telephone adaptor plug and plug the alarms telephone lead into the new-style wall socket.
  • Page 10 If your home has an old-style phone socket Continued…. Adapter plug Remove the house telephones lead from the wall socket and plug-in the large adaptor plug. Plug the house telephone lead into the rear of the adaptor plug as shown in the diagram. Old-style Telephone lead Pick-up your telephone handset and check for dial-tone.
  • Page 11 The yellow light will remain on until you operate the pendant or Red light Flashing light watch for the first time. Blue light Yellow light Important: Test FirstCall through to your responders after installation or relocation, or if the leads have been changed.

  • Page 12: Testing Firstcall

    It’s important to tell your responders you are about to test your FirstCall, other- wise they may think you need help. It’s a good idea to have your responders present when FirstCall is tested for the first time, so they can see how it works too.
  • Page 13 When your Responders answer they will hear the voice message, and they may also be able to speak to you over the loudspeaker in the Alarm Unit. Please do not pick up the telephone. FirstCall will continue to make calls until one or two calls (de- pending on your instructions) have been answered and correctly acknowledged.

  • Page 14: Pendant And Watch Triggers

    When pressed, the pendant/watch activates the FirstCall alarm. The red light shows that the pendant/watch button has been activated and a signal is being sent to the FirstCall alarm unit. The pendant/watch will normally work from around the home and garden.

  • Page 15: Making An Emergency Call

    The Alarm Unit will continue to call your Responders until the calls* have been answered and correctly acknowledged. The Alarm Unit will then automatically reset, ready to use again. FirstCall can be set to require either one or two calls to be answered and acknowledged.

  • Page 16: How To Cancel An Alarm

    How to Cancel the Alarm Press the Cancel button to stop FirstCall making calls. However a call can on- ly be cancelled while the alarm is sounding, and only before FirstCall starts to dial the first number. Answering a Phone Call with the Pendant/Watch (This function can be confusing and is not suitable for everyone) You can answer a telephone call using the pendant/watch, and hold a ‘hands-free’...

  • Page 17: Voice Warning Messages

    “The Firstcall does not have a working telephone line” FirstCall also plays warning messages if the telephone line is disconnected. Firstcall cannot make a call if the telephone line is faulty, so responders will not be notified about telephone line faults.

  • Page 18: The Lights

    The Blinking Yellow Pendant Battery Light The Red Call Activated Light The lights on the front of the FirstCall alarm show the operational status of the equipment, and if a problem has been detected. The following pages describe what the warning lights mean, and suggest a few things to try to solve a problem.

  • Page 19: Warning Lights

    1. The power transformer is pressed hard into the power point and the power is switched ON. 2. The green light on the FirstCall power transformer is on. If the green light is not lit the problem may be with the power point or the house power. Use another appli- ance to check the power point.
  • Page 20 If you now DO hear dial-tone, the fault may be with the Alarm Unit. Contact FirstCall for assistance. Your telephone company may charge a call-out fee if they are called...
  • Page 21 The pendant/watch battery is tested each time you test or use your alarm - you must operate the pendant/watch for the battery to be tested. If this light blinks contact FirstCall for a replacement pendant. The light will con- tinue to blink until a new pendant/watch with a fresh battery is operated with...

  • Page 22: Mode-3 Telephone Connection

    Mode-3 Telephone Connection A Mode-3 telephone connection is a way of wiring a telephone line so FirstCall will still work if any ex- tension telephones are left off-the-hook. If you have more than one telephone, or any other telephone equipment such as a dial-up modem or a FAX, we recommend that the telephone line is wired in Mode-3.

  • Page 23: Questions & Answers

    Q What if I set my alarm off by accident? A FirstCall can be cancelled while the alarm is sounding by pressing the CANCEL button on the Alarm Unit. Q I am changing my telephone company. Will this affect the Alarm? A Not normally.
  • Page 24 Q What happens if the telephone line is disconnected? A FirstCall cannot work without a working telephone line. The blue light will flash if the telephone line is cut and will extinguish after it is re-connected. There are other telephone line faults which cannot be detected.

  • Page 25: Questions & Answers

    Q The NBN is being installed in my area. Will this affect my medical alarm? A The FirstCall Medical Alarm has been tested and works correctly when connected to the NBN service through via the UNI-V (Voice ports) or via an ATA connected to the UNI-D (Data ports).

  • Page 26: Notices

    Some portable phones (DECT) may interfere with the Alarm Unit and may reduce the range of the pendant/watch. The base unit for DECT cordless portable phones should be placed at least 300 mm away from the FirstCall Unit and the range of the pendant/watch should be determined after installing the portable phone system.

  • Page 27: Notices

    Do not leave the pendant/watch in damp locations for long periods. Do not leave the pendant/watch in a soap holder. Trade Marks FirstCall, Gemini, Companion, The Caretaker, CarePhone, Life Alert, Life Assist, Safeguard, Xtracare from Safeguard, and Viconic are registered trademarks.

  • Page 28: Warranty

    12 months, subject to the following conditions. The warranty is effective from the date of original purchase from FirstCall Connect Pty Ltd (FirstCall). No obligation will exist under this warranty if the customer cannot provide proof and date of original purchase.

  • Page 29: Connecting Through A Pabx

    Connecting Through a PABX To set FirstCall to work through a PABX, locate the small switches on the bottom of the Alarm Unit and set the PABX switch, as shown below. The PABX access digit dialled is 0. Other access digits can be programmed on request.

  • Page 30: Additional Equipment

    Additional Equipment Watch ADSL Filter Wall Mounted Call Button Wireless Terminal Pendant Touch Pad or blow switch FirstCall also supplies call-buttons for special needs. Call us on 1300 40 80 80...
  • Page 31 Disclaimer FirstCall Connect Pty Ltd has exercised its best efforts in relation to the information in this manual. However, no war- ranty of reliability or accuracy is given and VCi shall not be responsible for any error or omission (whether negligent or otherwise).
  • Page 32 Your Responders For convenience, you can write the phone numbers of your responders in the table below. Phone Number Given Name Please include STD code FirstCall User Guide Rev 3.0...

Table of Contents