Caretrak Mobile Defender User Manual

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Caretrak Mobile Defender

User Guide

Terms and Conditions

Version 1.0

Table of Contents

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Summary of Contents for Caretrak Mobile Defender

Page 1 Caretrak Mobile Defender User Guide Terms and Conditions Version 1.0...
Page 2: Table Of Contents
Caretrak Portal & Alerts Overview …………………..... 10 1.12 Terms and Conditions ………………………………………………. 12 1.13 What’s Included in the box  Caretrak Mobile Defender device  Charging cradle  USB cable  AC power adapter  Neck lanyard  Clip-on carrying case Page 2...
Page 3: Getting Started
 Complete an initial test call by pushing SOS button until it vibrates. The call will take approximately 30 seconds to 1 minute to complete  Setup your Caretrak Portal to send alerts to your contacts. See section 1.12 Caretrak Portal Overview Please review the terms and conditions included this guide and available at caretrak.ca/terms.
Page 4: Buttons And Indicators
Mobile Defender User Guide 1.2 Buttons & Indicators Side Speaker Emergency Button Power Status LED Cellular Status LED GPS Status LED Bluetooth Status LED Microphone Power Button Lanyard Holes SIM Card Compartment Battery Charging Contacts Page 4...
Page 5: Led Light Indicators
State Battery power is low. This occurs Solid - Mobile Defender is being Mobile Defender is either off or is when the battery capacity is at charged in the cradle or a car charger currently on and is charged (between or below 30%.
Page 6: Charging The Device
Mobile Defender User Guide 1.4 Charging The Device  Connect charging cradle to adapter and plug into an outlet  Place device into charging cradle  Leave in the charging cradle for 3 to 4 hours to ensure a full charge (24 hours before the first use) ...
Page 7: Emergency (Sos) Button
Check the details of the monthly service plan that you selected for the number of minutes included 1.8 Ending Calls The Mobile Defender allows you to end a call by simply pushing the SOS button. This will disconnect the call immediately.
Page 8: Product Specifications
The Mobile Defender operates on a reliable national network with estimated 94% coverage across Canada The Mobile Defender is for use with monthly services offered by Caretrak only. The device is not compatible and will not operate with any other service. Tampering or removal of the SIM card included in the device will affect operation of the device and services.
Page 9: Limited Product Warranty
Mobile Defender User Guide 1.11 Limited Product Warranty Evolution Wireless Inc. / Caretrak warrants the Device against defects in materials and workmanship for a period of ONE (1) YEAR from the customer activation date applicable to such Device. If a defect exists,...
Page 10: Caretrak Portal & Alerts Overview
Mobile Defender User Guide 1.12 Caretrak Portal & Alerts Overview The Caretrak Portal allows you to setup and customize text and/or email alerts to an unlimited number of contacts and keep your circle of care informed. Alert types: SOS button push, Low Battery, Power on/off Accessing the Portal: Go to https://caretrak.reliatrac.com...
Page 11 Devices tab. This is the phone mobile providers may ask contacts to sign-up or number used to call the device you may need to call providers to turn ‘on’ For any questions or inquiries, please call Caretrak Support at 1-855-333-3381 Page 11...
Page 12: Terms And Conditions
If applicable, it is your responsibility to ensure that the Device is worn properly, that you monitor the battery life, the connectivity, and the overall ability of the Device to function.  If using the Caretrak Mobile Defender, ensure that the SOS Call Button on the Device is pressed manually until it vibrates in order to initiate the applicable call and events for response ...
Page 13 In addition, we use your location information, as well as other usage and performance information to provide you with the Services. It is your responsibility to notify users on your account that we may collect and use location information from the Device. Please visit caretrak.ca/privacy to review the associated Privacy Policy to learn how Evolution Wireless handles your personal information, including location information.
Page 14 Mobile Defender User Guide that have been damaged or altered in any way, including by affixing adhesive or other items to the Device. For all returns, including returns within the Trial Return Period, you will be responsible for the shipping costs to our designated facility. Refunds will not be issued for activation fees, monthly service fee paid at the time of purchase, original shipping fees, or any other fees or costs whatsoever.
Page 15 Limited Product Warranty: For the purchasers and users of Caretrak Mobile Defender, the limited product warranty is as follows: Evolution Wireless Inc. warrants the Device against defects in materials and workmanship for a period of ONE (1) YEAR from the customer activation...
Page 16 Mobile Defender User Guide date applicable to such Device. If a defect exists, Evolution Wireless may exchange the Device with a new replacement product or a product which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Device. The warranty is rendered null and void with respect to any Device that has been modified in any way, has been used in a way contrary to the instructions provided or if customer is in breach of the customer end user agreement.