Bosch B22CS50SNW-01 General Repair - Instruction page 14

Customer information:
- Explain operating noise.
Use additional information: "NOISES"
- Argumentation for comparison of old and
new appliances:
• Foamed evaporators
• Energy-saving compressor
• Ecological refrigerant fluid
Is customer dissatisfied?
yes
Is the appliance too noisy?
(subjective impression)
yes
Consult regional management a./o. CS-Trainer
Is customer still dissatisfied?
yes
Rebuy appliance
173_58300000002379_ara_en_j.doc – 29.04.14
no
End
no
Level the appliance. Use the height-adjustable feet
or place packing underneath them. If possible: Move
appliance away from wall or close-by furniture
Fix removable parts (storage shelves, frames...)
Bend pipes until they can swing freely (if
necessary: insert absorption- or distance-parts)
End
no
Noise testing
no
Is customer complaint
justified?
yes
Simple, mechanical noise
("rattling")?
yes
no
Does the appliance stand
on level and stable?
yes
no
Are removable parts fixed
in the appliance?
yes
Are the pipes in
no
condenser area laid
contact-free?
no
Is customer dissatisfied?
yes
no
Is customer complaint still
justified?
yes
Exchange appliance
no
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