southern electric iplan User Manual
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southern electric iplan User Manual

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YOUR
USER
GUIDE

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Summary of Contents for southern electric iplan

  • Page 1 YOUR USER GUIDE...

  • Page 2: Table Of Contents

    CONTENTS Introduction Manage your energy 2 - 4 27 - 39 • What is iplan? • Your online account • How iplan works • You and your energy usage • EnergyTools Getting set up • Tips and energy saving actions 5 - 11 •...

  • Page 3: Introduction

    INTRODUCTION In this section you’ll find: What is iplan?  How iplan works ...

  • Page 4: What Is Iplan

     To get the most out of iplan, please take a few moments to read this guide. You will learn how the iplan tools work together to help you save energy, save money and make a difference.

  • Page 5: How Iplan Works

    HOW iplan WORKS The sensor clips on to the cable It sends information on how much Your USB cable connects your from your electricity meter. energy you’re using to your display. display to your PC, uploading your energy use information to your...

  • Page 6: Getting Set Up

    GETTING SET UP In this section you’ll find: What’s in the box?  How to access your meter safety   Setting up your sensor Setting up your display  Attaching your sensor  View our 'getting set up' video guide http://bit.ly/iplan-gettingsetup-SouthernElectric...

  • Page 7: What's In The Box

    The USB cable connects Your display to the adapter and the Your iplan display converts data received from the display to power the sensor into information that's simple to understand on device. The cable also screen. The display also has handy tools to help you connects the device to manage your usage and take control of your bills.

  • Page 8: Setting Up Your Sensor

    SETTING UP YOUR SENSOR Warning Keep surfaces Only fit your sensor according to instructions. Do not clear fit if the sensor is damaged. Remove tab If you see any corroded cable insulation, exposed copper wires or notice a burning odour at your meter, do not proceed with attaching your sensor.

  • Page 9: Setting Up Your Display

    SETTING UP YOUR DISPLAY You can power your iplan display by plugging it into the mains, or by connecting it to your PC. Here’s how: Turn the display over. Insert the small end of the USB To plug into the mains connect the other end of the cable into the USB port.
  • Page 10 Stand Now turn the display over and you should see ‘0’ on The display has a reversible cover on the back so you the screen. That’s it – your display is ready and waiting can stand your display on a table or other surface. for information from the sensor.

  • Page 11: Attaching Your Sensor

    ATTACHING YOUR SENSOR Meter Sensor Fourth from left Take the sensor to your electricity You are going to fit your sensor to Don’t worry if your electricity meter has more than four cables – the meter, keeping this guide handy for the ‘live’...
  • Page 12 ‘CLICK’ Found the cable? Great. Now Close the sensor over the cable by position the groove of the sensor firmly pushing the sensor together around the fourth cable. Try to fit until your hear a CLICK. If you the sensor to a straight section of don’t hear the click or have any cable, if possible.

  • Page 13: Learn About Your Display

    LEARN ABOUT YOUR DISPLAY In this section you’ll find: Display modes  EnergyTools   Display messages View our 'energy tools' video guide http://bit.ly/iplan-energytools-SouthernElectric...

  • Page 14: Display Modes

    DISPLAY MODES Your display can be set to 2 different modes using the button on the right side of the display casing. Now mode Power now This is the amount of electricity that your home is using right now. It is measured in watts. Today This shows the amount of kilowatt hours used so far today.
  • Page 15 Money mode Money mode lets you see how much money you are spending on electricity from week to week. This week This shows the approximate amount of money you have spent on electricity so far this week. This figure resets at midnight every Sunday. Last week This is the approximate amount of money you spent in total on electricity in the previous week.

  • Page 16: Energytools

    Learning period Your iplan display is a really clever piece of kit that quickly learns about your home’s energy use. For the EnergyTools to work, the display needs to receive information about your home’s energy use patterns for seven days in a row, starting on a Monday and ending on a Sunday.
  • Page 17 MaxAlert If the MaxAlert icon is showing, you’re using more electricity than usual. And if it’s flashing, you’re using a lot more electricity than usual. So when you see the MaxAlert icon, it’s a little reminder to check if everything that’s switched on really needs to be. MaxAlert is based on your home’s normal usage pattern, so it changes over time, as the display learns more about you or your energy use changes.
  • Page 18 Then it’s over to you – to get back on track you can check if you could switch off some appliances. Your target is automatically set at 5% less than the estimated energy you used last year. You can set or change this target on your iplan online account.

  • Page 19: Display Messages

    Temperature Please sync me This number tells you the air temperature in To get the best from iplan, it’s important to the environment around the display. keep your display synced with your online iplan account. Syncing is when the information Too cold! from your display is sent to your PC.

  • Page 20: Getting Online

    Step 2: Attaching your energy accounts   Step 3: Switch to paperless billing Step 4: Personalise your profile  Step 5: Download the iplan software  Step 6: Sync your display to your PC  View our 'getting online' video guide http://bit.ly/iplan-gettingonline-SouthernElectric...

  • Page 21: Step 1: Register Your Online Account

    STEP 1: REGISTER YOUR ONLINE ACCOUNT If you already manage your accounts online, you can skip to Step 3. However, if you still need to do this, please follow the instructions below.  Go to www.southern-electric.co.uk Click ‘REGISTER FOR ESERVICES’ on the right of the screen ...

  • Page 22: Step 2: Attaching Your Energy Accounts

    STEP 2: ATTACHING YOUR ENERGY ACCOUNTS You will need to attach your electricity account to your profile to get iplan up and running so here’s how to do it:  Login to ‘YOUR ACCOUNT’ Click on ‘ATTACH AN EXISTING ACCOUNT’...

  • Page 23: Step 3: Switch To Paperless Billing

    STEP 3: SWITCH TO PAPERLESS BILLING If you’ve already registered for paperless billing you can go to step 4. If not, please follow the instructions below:  Login to ‘YOUR ACCOUNT’ Click on ‘YOUR ACCOUNTS’   Click the ‘GO PAPERLESS’ button and a pop up will appear ...

  • Page 24: Step 4: Personalise Your Profile

    STEP 4: PERSONALISE YOUR PROFILE Personal hints and tips help you get the best from iplan. To provide you with these, we need you to tell us some information about your home. To do this you just need to: ...

  • Page 25: Step 5: Download The Upload Software

    PC DOWNLOAD MAC DOWNLOAD Once installed, you should see the iplan icon on your desktop. If you don’t see the icon, phone our iplan support helpline on 0800 048 3549 and a member of the team will be happy to help.

  • Page 26: Step 6: Sync Your Display To Your Pc

    You'll need to do this before you can sync the display to your account for the first time. iplan is smarter because it lets your iplan display and PC speak to each other. This is called syncing - when the information from your display is sent to your PC.
  • Page 27 This will automatically trigger an SSE pop up to the login page, so login as normal.  When prompted, click ‘CONFIRM’ next to your electricity account That’s you all set-up. Now it’s time to explore how iplan works. Regularly sync your iplan display to make sure it has your most up-to-date unit price.

  • Page 28: Manage Your Energy

    MANAGE YOUR ENERGY In this section you’ll find: Your online account  You and your energy usage  EnergyTools  Tips and energy saving actions  View our 'managing your energy' video guide http://bit.ly/iplan-managingyourenergy-SouthernElectric...

  • Page 29: Your Online Account

    Your To-Dos suggests 'to-dos' that could help you reduce your energy use. It also allows you to create your  own personalised to-do list.  Your Accounts is where you download the iplan software and monitor financial aspects of your accounts...

  • Page 30: You And Your Energy Usage

    Viewing your energy use With your iplan display, you can see how much electricity you’re using right at that moment. But you can also see how your use changes over a daily, weekly and even yearly period using your online iplan account.
  • Page 31 You will also see the EnergyTools across the bottom of the screen and a blue bar containing Day, Month, Season and Year along the top. In the top right of the screen you will see a green box showing total electricity used in kilowatt- hours (kWh), and a blue box showing total amount used under or over your monthly target.
  • Page 32 The Month Bar Graph The Month Bar Graph shows the energy you’ve used in the months since you downloaded the iplan software onto your PC. This lets you see how your energy use changes over a longer period of time.
  • Page 33 Noon 12am Check MaxAlert TargetTrack LikeMe EveryoneElse Spend AppView GridWatch The Year Graph This explanation line is still TBC. This is a placeholder for visual approval The Year Graph will let you see how your energy use changes throughout the year. In time, it will let you compare use in the current year with that of the previous year.

  • Page 34: Energytools

    ENERGYTOOLS You can use the EnergyTools online to help you manage how much energy you use. LikeForLike LikeForLike lets you compare your use in one time period with that of another, for example today with yesterday, or this month with last month. It’s useful if you’ve set yourself a target to use less energy.
  • Page 35 MaxAlert. When you look at the Month Graph, your total use is displayed in green bars with the total used at MaxAlert shown in blue. Try switching off some appliances to save energy if MaxAlert is flashing on your iplan display.
  • Page 36 On the Month Graph, total use is shown in the green bars and amount used during GridWatch hours is shown in the blue bars. Be kind to the environment and switch off some appliances when GridWatch is flashing on your iplan display. You’ll soon see a difference on your graphs.
  • Page 37 BaseCheck BaseCheck tells you how long you’ve spent using the least amount of energy. To help save money, you should always try to aim for this level when leaving the house or going to bed. Total time spent at base load is shown in the blue box in the top right of the screen and displayed as a blue dotted line along the bottom of the Day Graph.
  • Page 38 Spend Spend tells you how much the energy you’re using costs. You can use Spend on your display to see your energy use in £s rather than kWh. Online, Spend estimates the cost of your energy use. Get familiar with the different ways of using the EnergyTools and graphs to help you manage your energy and save money.

  • Page 39: Tips And Energy Saving Actions

    – why not try to aim for a 10% reduction? Click 'Save', then close the box by clicking on the blue cross. Now all that’s left to do is sync your iplan display to update it with your new target setting.
  • Page 40 Make a 'to do' list   On the ‘Your to-dos’ section, you’ll find ‘to do’ suggestions on how to save   energy. These are divided into small, medium and large energy savings. These personalised tips can be added to your own personal 'to do' list – and when ...

  • Page 41: Help Section

    HELP SECTION In this section you’ll find: Trouble shooting - FAQ’s  Trouble shooting - Uploading data  Re-linking the display and sensor  Using your display without a computer   Caring for your Smart Energy Kit Responsible disposal ...

  • Page 42: Trouble Shooting - Faq's

    TROUBLE SHOOTING - FAQ’S Can I secure or padlock my sensor to the meter cable? Yes. The sensor has a small hole to feed a small padlock through between the release button and hinge. Why isn’t my display picking up a signal from my sensor? Check the display and sensor are linked.
  • Page 43 How do I remove my sensor from the meter cable? To remove the sensor from the meter cable press the grey release button, located on the back of the sensor near the hinge, to open the locking mechanism and remove. How do I identify my meter? You should see a box that is measuring kilowatt-hours with a line of numbers increasing on the screen.
  • Page 44 How do I identify the right cable to fit the sensor to? The cables leading to and from the meter should be thicker than a pencil. The sensor should be attached to the fourth cable from the left on your electricity meter. Please follow the instructions on page 10 carefully. My meter is outside.
  • Page 45 What are the computer requirements for the Smart Energy Kit? To upload your electricity usage information to the website, you will need a computer with a USB port and an internet connection (broadband recommended). Details of the supported computer platforms are available on the website, where you can also download the uploader software.
  • Page 46 How do I make the EnergyTools appear on the display? You don’t need to do anything to switch on the EnergyTools, they will come on after the training mode period. Their job is to learn about your consumption and tell you about it. However, they will not be accurate until you have plugged the display into the computer or input settings manually using the settings buttons.

  • Page 47: Trouble Shooting - Uploading Data

    The Uploader will prevent you from clicking on ‘upload’ if either indicator is a red cross. The following will explain how to fix this. However, if the issue continues – or you have a problem that is not covered here – please contact the iplan support team on 0800 048 3549. My Server Connection Indicator says ‘...
  • Page 48 My Display Connection Indicator says ‘ Your display is unavailable’ A red cross can indicate one of the following: Your display may not be connected to your computer Check the USB cable is correctly inserted into your display and the USB port on your computer Your computer may be busy and has yet to recognise your display Wait a couple of minutes for the computer to finish running any other applications You may have multiple Uploader applications running...
  • Page 49 RE-LINKING YOUR DISPLAY AND SENSOR Your sensor must be ‘linked’ to your display for it to wirelessly send information about your home’s energy usage. If your display is not linked properly, or needs to be relinked for any reason, please follow the instructions below. Linking buttons Place the sensor next to the upturned display.
  • Page 50 Now firmly press and release the Turn the display over and you Replace the cover. Your display and linking button on the display. The should see ‘0’ on the screen. sensor are now linked. flashing light on the sensor should The display is ready and waiting for become solid for two seconds.
  • Page 51 USING THE DISPLAY WITHOUT A COMPUTER If you do not have a computer, please enter your country code, time, date, Estimated Annual Consumption (EAC), standing charge, and your unit price into the display using the settings button and down buttons. These can be found underneath the cover on the reverse of the display.
  • Page 52 CARING FOR YOUR SENSOR Here’s how to keep your sensor free of rust and working brilliantly:  If your meter is outside, always keep the sensor protected from rain as it’s not waterproof.  If you’re moving house or not using the sensor for a while, please store it in its closed position. ...
  • Page 53 CARING FOR YOUR DISPLAY Here’s how to keep your display in tip-top shape and doing a great job:  To clean your display, first disconnect it from your PC or power adapter and remove the USB cable.  Use a soft, slightly damp, lint-free cloth and be careful not to get any moisture in the openings or inside the rubber grip.

  • Page 54: Responsible Disposal

    RESPONSIBLE DISPOSAL The crossed out wheeled-bin symbol on your product, literature, or packaging reminds you that in the European Union all electrical and electronic products, batteries, and accumulators must be taken to a separate collection point at the end of their working life. Do not dispose of these products as unsorted municipal waste.

  • Page 55: How To Assess Your Meter Safety

    HOW TO ASSESS YOUR METER SAFETY WARNING: TOUCHING EXPOSED ELECTRICAL WIRES OR COMPONENTS MAY RESULT IN ELECTRIC SHOCK, CAUSING POSSIBLE DEATH OR INJURY.  These are all signs that it is unsafe to approach your meter: corroded cable insulation, exposed copper wires or burning odours.
  • Page 56 Declaration of Conformity Hereby, Onzo declares that this energy display is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the full Declaration of Conformity with Directive 1999/5/EC may be obtained by writing to Onzo at, 6 Great Newport Street, London, WC2H 7JB Compliance Manufactured to ISO9001:2000 Quality Assurance Standards and tested for compliance with European CE certification RTTE/CE approved (Europe).
  • Page 57 HOW TO ASSESS YOUR METER SAFETY WARNING: TOUCHING EXPOSED ELECTRICAL WIRES OR COMPONENTS MAY RESULT IN ELECTRIC SHOCK, CAUSING POSSIBLE DEATH OR INJURY.  These are all signs that it is unsafe to approach your meter: corroded cable insulation, exposed copper wires or burning odours.
  • Page 59 Declaration of Conformity Hereby, Onzo declares that this energy display is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the full Declaration of Conformity with Directive 1999/5/EC may be obtained by writing to Onzo at, 6 Great Newport Street, London, WC2H 7JB Compliance Manufactured to ISO9001:2000 Quality Assurance Standards and tested for compliance with European CE certification RTTE/CE approved (Europe).

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