southern electric iplan User Manual
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southern electric iplan User Manual

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YOUR
USER
GUIDE

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Frequently Asked Questions (65)

  • Why isn't my southern electric iplan display picking up a signal from the sensor?

    If your southern electric iplan display isn't picking up a signal from the sensor, check the following:

    • Ensure the display and sensor are linked. Refer to page 48 for re-linking instructions.
    • Verify that the main body of the sensor is pointed roughly towards your display for best performance.
    • If problems persist, try positioning your display in different locations in your house to find where it can communicate with the sensor.

    For more information, see page 42 of the manual.
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  • What is included in the southern electric iplan box?

    The southern electric iplan box includes:

    • Your display: Converts sensor data into understandable information and has tools to manage usage.
    • Your sensor: Clips onto your meter's cable to measure electricity usage.
    • Cable and adapter: A USB cable connects the display to the adapter for power or to your PC for data upload.

    For more information, see page 7 of the manual.
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  • How do I re-link the southern electric iplan display and sensor?

    To re-link your southern electric iplan display and sensor:

    1. Place the sensor next to the upturned display. Locate the round, blue linking button on each; it's under the battery cover on the display and on the outer casing of the sensor.
    2. Firmly press and release the linking button on the sensor. A flashing light should appear next to it.
    3. Firmly press and release the linking button on the display. The flashing light on the sensor should become solid for two seconds.
    4. Turn the display over; you should see '0' on the screen, indicating it's ready for a signal.
    5. Replace the cover. Your display and sensor are now linked.
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  • How do I sync my southern electric iplan display to my PC?

    To sync your southern electric iplan display to your PC:

    1. Ensure you have captured a full week of information on your display (Monday to Sunday).
    2. Connect your iplan display to your PC using the USB cable that came with your Smart Energy Kit. Insert the small end of the USB cable into the back of the display and the other end into a USB port on your PC.
    3. Double click the iplan icon on your desktop to launch the application.
    4. Click 'START UPLOAD'. This will begin moving energy usage information to your online account.
    5. Login to your SSE account when prompted and click 'CONFIRM' next to your electricity account.
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  • How do I attach the sensor to my electricity meter for the southern electric iplan?

    To attach the sensor for your southern electric iplan:

    1. Take the sensor to your electricity meter. The sensor should be attached to the 'live' cable, which is usually the fourth cable from the left.
    2. Position the groove of the sensor around the fourth cable, ideally a straight section, being careful not to pull or bend cables.
    3. Close the sensor firmly until you hear a 'CLICK'.
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  • How do I set up the sensor for my southern electric iplan?

    To set up your southern electric iplan sensor:

    1. Open the sensor and remove the little tab from the battery pack.
    2. Check that the inside metal surfaces of the sensor are visible; peel off any covering layer if present. Ensure you only fit the sensor according to instructions and do not fit it if it is damaged. If you see corroded cable insulation, exposed copper wires, or a burning odor at your meter, do not proceed and call a qualified electrician.
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  • How do I set up the display for my southern electric iplan?

    You can power your southern electric iplan display by plugging it into the mains or connecting it to your PC:

    1. Turn the display over and insert the small end of the USB cable into the USB port.
    2. To connect to your PC, insert the other end of the USB cable into a USB port on your PC.
    3. To plug into the mains, connect the other end of the USB cable to the power adapter and plug it into the mains. (AA batteries can be used for short-term use and portability, but not as a main power source). After setup, turn the display over, and you should see '0' on the screen, indicating it's ready for information from the sensor. The display also has a reversible cover on the back to act as a stand.
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  • What is the southern electric iplan?

    The southern electric iplan is a service that helps you see and change the way you use energy, allowing you to use only what you need and save money. It includes a Smart Energy Kit, Energy Tools, and an iplan online account.

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  • How can I view my energy usage with the southern electric iplan online account?

    With your southern electric iplan online account, you can see how your energy use changes daily, weekly, and yearly. Simply go to the 'Your Usage' section of your online account, where you'll find a graph showing your energy use. Click the 'Expand' button to open your TargetTrack graph for more detailed views.


    For more information, see page 30 of the manual.
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  • What should I do if my southern electric iplan display connection indicator says "Your display is unavailable"?

    If your southern electric iplan display connection indicator says "Your display is unavailable" (red cross), it could mean:

    • Your display may not be connected to your computer. Check the USB cable is correctly inserted into both the display and your computer's USB port.
    • Your computer may be busy and hasn't recognized the display. Wait a couple of minutes for other applications to finish.
    • You may have multiple Uploader applications running. Close all Uploader applications and relaunch the software.
    • There may be an Uploader software problem. Close the application and relaunch/reinstall the software.
    • The USB cable may be faulty. Insert a new USB cable.
    • The USB port on your computer may be faulty. Insert the USB cable into another USB port.

    For more information, see page 48 of the manual.
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  • How does the southern electric iplan work?

    The southern electric iplan works in three main steps:

    1. A sensor clips onto the cable from your electricity meter.
    2. The sensor sends information about your energy usage to your display.
    3. A USB cable connects your display to your PC, uploading your energy use information to your iplan online account.

    For more information, see page 5 of the manual.
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  • How can I assess my meter safety before installing the southern electric iplan?

    Before installing the southern electric iplan, assess your meter safety. WARNING: TOUCHING EXPOSED ELECTRICAL WIRES OR COMPONENTS MAY RESULT IN ELECTRIC SHOCK, CAUSING POSSIBLE DEATH OR INJURY.
    Signs that it is unsafe to approach your meter include corroded cable insulation, exposed copper wires, or burning odors. If unsure, contact a qualified electrician.
    Additionally:

    • Report any damage or worn cables before fitting the sensor.
    • Do not approach your meter with wet hands or clothing.
    • Do not approach your meter under the influence of alcohol or any substance that may impair your judgment.
    • Do not fit the sensor if cables are over fifty years old or if you believe they are not double insulated.
    • If your meter is in a darkened area, use a torch.
    • Only those over 18 years are advised to fit the sensor.
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  • What should I do if my southern electric iplan uploader says "Your server is unavailable"?

    If your southern electric iplan uploader says "Your server is unavailable" (indicated by a red cross), it could mean:

    • Your computer may not be connected to the internet. Check internet connectivity on your computer.
    • There may be an Uploader software problem. Close the application and relaunch or reinstall the software.
    • There may be a firewall restriction. Check internet connectivity on specific port/check if the application is not blocked. If the issue persists, contact the iplan support team.

    For more information, see page 47 of the manual.
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  • How do I download the upload software for my southern electric iplan?

    To download the southern electric iplan upload software:

    1. Login to 'YOUR ACCOUNT'.
    2. Click on 'YOUR ACCOUNTS'.
    3. Click on the 'ELECTRICITY' tab at the top.
    4. Click on 'GET SOFTWARE'.
    5. Choose either 'PC DOWNLOAD or MAC DOWNLOAD'. After installation, you should see the iplan icon on your desktop. If not, contact the iplan support helpline.

    For more information, see page 25 of the manual.
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  • How do I attach my energy accounts to my southern electric iplan profile?

    To attach your energy accounts to your southern electric iplan profile:

    1. Login to 'YOUR ACCOUNT'.
    2. Click on 'ATTACH AN EXISTING ACCOUNT'.
    3. Enter your account number.
    4. Select and enter a 'FRIENDLY NAME' or pick one of the suggested account names.
    5. Enter your postcode.
    6. Click on 'ADD' to register your account details.

    For more information, see page 22 of the manual.
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  • What does the MaxAlert icon mean on my southern electric iplan display?

    If the MaxAlert icon is showing on your southern electric iplan display, it means you're using more electricity than usual. If it's flashing, you're using a lot more. It serves as a reminder to check if everything switched on truly needs to be. MaxAlert adapts over time as the display learns your usage patterns.

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  • What does the GridWatch icon mean on my southern electric iplan display?

    The GridWatch icon on your southern electric iplan display turns on when national demand for electricity is likely to be high, typically between 4pm and 7pm daily. Energy generated during these times has a greater environmental impact. Seeing this icon encourages you to use appliances like dishwashers and washing machines outside of peak times to help the environment.

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  • What does the TargetTrack icon mean on my southern electric iplan display?

    The TargetTrack icon on your southern electric iplan display will appear whenever your usage is higher than your set target. This reminds you to check if you can switch off some appliances to get back on track. Your target is automatically set at 5% less than your estimated energy usage from the previous year, but you can change it on your iplan online account.

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  • What types of objects affect the signal of the southern electric iplan?
    Walls, windows, and large metal objects will affect the signal of your southern electric iplan to a degree, similar to how they affect a mobile phone. If your signal is affected, your display will stop giving you a reading from your meter, and the money or power now value will display '0'.
    For more information, see page 42 of the manual.
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  • What are the different display modes for the southern electric iplan?

    Your southern electric iplan display can be set to two different modes using the button on the right side of the display casing:

    • Now mode: Shows real-time electricity usage (Power now), daily kilowatt-hours used (Today), and a daily target.
    • Money mode: Shows approximate money spent on electricity this week (This week), total money spent last week (Last week), and a weekly target.
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  • How do the EnergyTools work on the southern electric iplan display?

    The EnergyTools are located at the top of your southern electric iplan display and turn on and off to show your house's energy usage at a glance. For them to work, the display needs to receive information about your home's energy use patterns for seven consecutive days, starting on a Monday and ending on a Sunday. After this learning period, your display will be personalized to your home, and daily and weekly targets will be calculated and shown.

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  • What does the BaseCheck icon mean on my southern electric iplan display?

    The BaseCheck icon on your southern electric iplan display turns on when your electricity use is at its lowest, indicating your normal base consumption level. You should look for this icon when you're out or in bed. If it's not on, you might have left something switched on or on standby, which wastes money. Aim to have BaseCheck on as much as possible to save on bills.

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  • How does the MaxAlert feature work online for the southern electric iplan?

    The MaxAlert feature online for the southern electric iplan shows you the exact times and duration you've spent using more electricity than normal. On the Day Graph, your total daily use is a green line, with blue shaded areas indicating periods of MaxAlert usage. On the Month Graph, green bars show total daily use, and blue bars show usage during MaxAlert times. If MaxAlert is flashing on your iplan display, try switching off some appliances to save energy.

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  • How can I use the southern electric iplan display without a computer?

    If you don't have a computer, you can still use your southern electric iplan display. You'll need to manually enter your country code, time, date, Estimated Annual Consumption (EAC), standing charge, and unit price. These settings can be adjusted using the settings button and up and down arrows found underneath the cover on the reverse of the display. Press the settings button to navigate through options, use the up/down buttons to adjust values, and press settings again to confirm.

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  • Do I need a qualified electrician to install the southern electric iplan sensor?
    In most cases, no. The southern electric iplan sensor is designed to be fitted by anyone over 18. You do not need any specialist training to fit the sensor. However, you should read all safety instructions and contact a qualified electrician if unsure.
    For more information, see page 44 of the manual.
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  • Do I need an online account and paperless billing to use the southern electric iplan?
    Yes, you'll need an online account and paperless billing to fully use the southern electric iplan. If you don't already have these, you can set them up by following the instructions on page 20.
    For more information, see page 46 of the manual.
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  • How can I set a target for energy reduction with my southern electric iplan?

    To set an energy reduction target with your southern electric iplan, go to the 'Your to-dos' section of your iplan account. Your account is pre-set with a 5% reduction target. You can click 'Change your target', use the sliding dot in the green bar to choose your desired reduction (e.g., 10%), click 'Save', and then sync your iplan display to update it with the new target setting.

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  • How do I switch between different graphs in the southern electric iplan online account?
    To switch between different graphs in your southern electric iplan online account, simply click on the tabs at the top (Day, Month, Season, Year) and then select the desired date, month, season, or year. To return to the 'Your Energy' page, click the blue cross in the top right corner of the screen.
    For more information, see page 31 of the manual.
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  • What does the "Power now" reading mean on my southern electric iplan display?

    On your southern electric iplan display, "Power now" indicates the amount of electricity your home is using right now, measured in watts.

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  • What does the "Today" reading mean on my southern electric iplan display?

    The "Today" reading on your southern electric iplan display shows the amount of kilowatt-hours used so far today. This figure resets automatically at midnight.

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  • What does the "Last week" reading mean on my southern electric iplan display?

    The "Last week" reading on your southern electric iplan display shows the approximate amount of money you spent in total on electricity in the previous week.

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  • How do I switch to paperless billing for my southern electric iplan?

    To switch to paperless billing for your southern electric iplan:

    1. Login to 'YOUR ACCOUNT'.
    2. Click on 'YOUR ACCOUNTS'.
    3. Click the 'GO PAPERLESS' button, and a pop-up will appear.
    4. Check the box to select 'PAPERLESS BILLING' under statement type.
    5. Click 'SUBMIT'.

    For more information, see page 23 of the manual.
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  • What does the wireless signal icon mean on my southern electric iplan display?

    If you see the wireless signal icon on your southern electric iplan display, it means the display is connected to the sensor but the signal strength is weak. If there are horizontal dashed lines across the screen along with this symbol, the display is out of range. In either case, try moving the display to a different location.

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  • What does the "This week" reading mean on my southern electric iplan display?

    The "This week" reading on your southern electric iplan display shows the approximate amount of money you have spent on electricity so far this week. This figure resets at midnight every Sunday.

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  • How does the TargetTrack feature work online for the southern electric iplan?

    The TargetTrack feature online for the southern electric iplan shows you how much energy you've used in total, displayed in kilowatt-hours (kWh) in a green box. It also shows how many hours you've spent over or under your daily target in a blue box. On the Day Graph, time spent over your target is highlighted with a blue shaded area. On the Month Graph, total usage over your target is shown above the blue bars. To save money, aim to spend less time over your target each day.

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  • How does the GridWatch feature work online for the southern electric iplan?

    The GridWatch feature online for the southern electric iplan shows you how much energy you're using at peak times, typically between 4-7 pm daily when electricity demand is high. It displays your peak time usage in kilowatt-hours (kWh) in a blue box and with a blue shaded area on the graph. On the Month Graph, total use is in green bars, and GridWatch usage is in blue bars. Switching off appliances when GridWatch is flashing on your iplan display can help the environment.

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  • What should I do if the southern electric iplan sensor feels loose on the cable?
    It doesn't matter if the southern electric iplan sensor feels loose on the cable as long as the cable is fully enclosed by the sensor. The sensor should be attached to a straight section of cable, not a curved part.
    For more information, see page 42 of the manual.
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  • What does the "Target" reading mean for daily usage on my southern electric iplan display?

    The "Target" reading on your southern electric iplan display shows you the amount of kilowatt-hours you should aim not to go over today.

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  • How do I identify the correct cable to fit the southern electric iplan sensor to?
    The cables leading to and from the meter should be thicker than a pencil. The southern electric iplan sensor should be attached to the fourth cable from the left on your electricity meter. Refer to page 10 for detailed instructions.
    For more information, see page 44 of the manual.
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  • Can I use batteries to power the southern electric iplan display?
    Yes, you can use AA batteries to power the southern electric iplan display for short-term use and portability. However, batteries should not be relied upon as a main source of power; it is recommended to use the sub/mains charger.
    For more information, see page 46 of the manual.
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  • How do I make the EnergyTools appear on the southern electric iplan display?
    You don't need to do anything specific to make the EnergyTools appear on your southern electric iplan display; they will activate after a training mode period. They learn about your energy consumption. However, they won't be accurate until you've plugged the display into your computer or manually input settings. The EnergyTools become more accurate over time as the display learns your personal energy use.
    For more information, see page 46 of the manual.
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  • What happens if I connect the southern electric iplan sensor to the wrong meter cable?
    Attaching your southern electric iplan sensor to the wrong cable is not dangerous, but it may affect the accuracy of your data. Always follow the instructions carefully.
    For more information, see page 43 of the manual.
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  • What does the "Please sync me" message mean on my southern electric iplan display?

    The "Please sync me" message on your southern electric iplan display is a reminder to connect your display to your PC using the USB cable to send information to your online iplan account. This syncing is important to get the best experience from iplan.

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  • How does the BaseCheck feature work online for the southern electric iplan?

    The BaseCheck feature online for the southern electric iplan tells you how long you've spent using the least amount of energy. This base load time is shown in a blue box in the top right of the screen and as a blue dotted line on the Day Graph. On the Month Graph, green bars show total daily use, and blue bars indicate total time spent at base load. Aiming for this level when leaving the house or going to bed helps save money.

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  • What is the Month Bar Graph for the southern electric iplan online account?

    The Month Bar Graph in your southern electric iplan online account displays the energy you've used in the months since you downloaded the iplan software onto your PC. This allows you to see how your energy use changes over a longer period.

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  • What are the computer requirements for the southern electric iplan Smart Energy Kit?
    To upload your electricity usage information to the website, you will need a computer with a USB port and an internet connection (broadband recommended). Details of supported computer platforms are available on the website, where you can also download the uploader software for your southern electric iplan.
    For more information, see page 45 of the manual.
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  • How do I personalise my profile for the southern electric iplan online account?

    To personalise your profile for the southern electric iplan online account and receive personalised hints and tips:

    1. Login to 'YOUR ACCOUNT'.
    2. Go to 'YOUR USAGE' and click on 'YOUR HOUSE AND APPLIANCES'.
    3. Complete the questions in the green box under 'YOUR HOUSE'.
    4. Scroll down and complete the questions in the green box under 'YOUR APPLIANCES'.
    5. Create your own personalised to-do list by completing the questions under the 'YOUR TO DOS' section.

    For more information, see page 24 of the manual.
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  • What is the Day Graph for the southern electric iplan online account?

    The Day Graph in your southern electric iplan online account shows the energy you've used during any single day. Spikes on the graph indicate quick rises in energy use, such as when an oven is turned on. This graph helps you pinpoint when you use the most energy daily, allowing you to plan how to reduce it or save money by switching off appliances.

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  • How does the LikeForLike feature work on the southern electric iplan?

    The LikeForLike feature on the southern electric iplan allows you to compare your energy use in one time period with another, for example, today with yesterday, or this month with last month. This is useful for comparing against a target. For instance, to compare today's use with yesterday's, click today's date on the Day Graph, then click LikeForLike. Your current use will appear in a green box, and the previous period's use in a blue box. On the graph, the green line shows current use and the blue line shows previous use.

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  • What does the "Target" reading mean for weekly usage on my southern electric iplan display?

    If you are trying to cut back on your energy bills, the "Target" reading on your southern electric iplan display indicates the amount of money that you should be trying not to go over in the week.

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  • How do I make a 'to do' list for energy saving with the southern electric iplan?

    On the 'Your to-dos' section of your southern electric iplan, you'll find energy-saving suggestions categorized into small, medium, and large savings. You can add these to your personal 'to do' list by clicking the '+' symbol next to them, and move them to your 'completed' list once done. You can also remove items by clicking the '–' symbol.

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  • How does the LikeMe feature work on the southern electric iplan?

    The LikeMe feature on the southern electric iplan allows you to compare your home's energy use with other similar homes. This can help you identify opportunities to save energy and money. When you click on LikeMe, your daily or monthly use is shown in a green box, while the average use of similar homes is in a blue box. On the graph, your own use is a green line, and the average use of similar homes is a blue line.

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  • Can I install the southern electric iplan uploader on multiple computers?
    Yes, you can install the southern electric iplan uploader software on more than one computer and upload your data from another computer. However, if you take your display out of range of the sensor, it will stop receiving data and you won't be able to upload to the website.
    For more information, see page 45 of the manual.
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  • How does the EveryoneElse feature work on the southern electric iplan?

    The EveryoneElse feature on the southern electric iplan allows you to compare your energy use with other iplan customers. On the Day Graph, your use is shown with a green line, and the average use of other customers is shown with a blue line. Similarly, on the Month Graph, your daily use is in green bars, and the average use of other customers is in blue bars.

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  • What is the Year Graph for the southern electric iplan online account?

    The Year Graph in your southern electric iplan online account will show you how your energy use changes throughout the year. Over time, it will allow you to compare your current year's usage with that of the previous year, which is useful if you set yourself an annual target.

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  • What is the Season Graph for the southern electric iplan online account?

    The Season Graph in your southern electric iplan online account will show you how your energy use changes with the seasons.

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  • What does the "Too cold!" message mean on my southern electric iplan display?

    The "Too cold!" message appears on your southern electric iplan display when the air temperature is below 17°C (63°F). If the icon is flashing, it means the temperature is below 13°C (55°F), and you should turn your heating up, especially for children, the elderly, or those with long-term illness.

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  • How does the Spend feature work on the southern electric iplan?

    The Spend feature on the southern electric iplan tells you the cost of the energy you're using. You can use Spend on your display to see your energy use in pounds (£) rather than kWh. Online, Spend estimates the cost of your energy use.

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  • How do I remove the southern electric iplan sensor from the meter cable?
    To remove the southern electric iplan sensor from the meter cable, press the grey release button, located on the back of the sensor near the hinge, to open the locking mechanism and remove.
    For more information, see page 43 of the manual.
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  • How do I care for my southern electric iplan sensor?

    To care for your southern electric iplan sensor:

    • If your meter is outside, keep the sensor protected from rain as it's not waterproof.
    • If moving or not using the sensor, store it in its closed position.
    • Always use the release button to remove the sensor; never force it open with a tool.
    • If removed, clean off any oil, grease, dirt, or rust before refitting.
    • Avoid touching metal surfaces, or exposing it to water, steam, chemicals, salt, or corrosive materials.
    • Do not use aerosol, solvents, alcohol, abrasives, or liquids on the sensor. Misuse may invalidate your warranty.
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  • How do I care for my southern electric iplan display?

    To care for your southern electric iplan display:

    • Before cleaning, disconnect it from your PC or power adapter and remove the USB cable.
    • Use a soft, slightly damp, lint-free cloth for cleaning; avoid getting moisture in openings or the rubber grip.
    • The display is not waterproof; keep it away from water and do not position it near radiators or heaters.
    • Avoid placing it too near heat, moisture, or in direct steam (e.g., beside a kettle) to prevent damage.
    • Do not stick paper or other materials between the display and a magnetic surface.
    • Do not clean the screen with cleaners containing alcohol or acetone. Use a screen-specific cleaner, and never spray directly on the screen. Misuse may invalidate your warranty.

    For more information, see page 53 of the manual.
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  • My southern electric iplan sensor is making a buzzing noise, what should I do?
    If your southern electric iplan sensor is making a vibrating, buzzing, or humming noise, it is not dangerous. To stop the noise, open the sensor and firmly close it again, ensuring both sides are pushed together. Ideally, attach the sensor to a straight section of the cable.
    For more information, see page 44 of the manual.
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  • Do I need to change the time on my southern electric iplan display for Daylight Saving Time?
    No, the time on your southern electric iplan display will be automatically updated unless you are using your display without a computer and have entered the date manually.
    For more information, see page 45 of the manual.
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  • What does the temperature reading mean on my southern electric iplan display?

    The temperature reading on your southern electric iplan display shows the air temperature in the environment around the display.

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  • How should I dispose of the southern electric iplan Smart Energy Kit responsibly?

    The southern electric iplan Smart Energy Kit, including all electrical and electronic products, batteries, and accumulators, must not be disposed of as unsorted municipal waste. In the European Union, these items must be taken to a separate collection point at the end of their working life. Separate collection and recycling help conserve resources and prevent harm to the environment. For more information, contact your local authority, approved WEEE scheme, or household waste disposal service.

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Questions and answers

Henry webber
March 22, 2025

Is there a replacement rechargeable battery pack for the sensor

0
1 comments:
Mr. Anderson
March 22, 2025

The provided context mentions that Southern Electric (SSE) previously sent out sensor units with rechargeable batteries but later stopped. Users reported issues with battery leakage and corrosion, leading to the need for replacements. One user mentioned that SSE was sending out replacement senders when failures occurred. However, there is no explicit mention of a separate replacement rechargeable battery pack being available for the Southern Electric IPLAN sensor.

This answer is automatically generated

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Summary of Contents for southern electric iplan

  • Page 1 YOUR USER GUIDE...

  • Page 2: Table Of Contents

    CONTENTS Introduction Manage your energy 2 - 4 27 - 39 • What is iplan? • Your online account • How iplan works • You and your energy usage • EnergyTools Getting set up • Tips and energy saving actions 5 - 11 •...

  • Page 3: Introduction

    INTRODUCTION In this section you’ll find: What is iplan?  How iplan works ...

  • Page 4: What Is Iplan

     To get the most out of iplan, please take a few moments to read this guide. You will learn how the iplan tools work together to help you save energy, save money and make a difference.

  • Page 5: How Iplan Works

    HOW iplan WORKS The sensor clips on to the cable It sends information on how much Your USB cable connects your from your electricity meter. energy you’re using to your display. display to your PC, uploading your energy use information to your...

  • Page 6: Getting Set Up

    GETTING SET UP In this section you’ll find: What’s in the box?  How to access your meter safety   Setting up your sensor Setting up your display  Attaching your sensor  View our 'getting set up' video guide http://bit.ly/iplan-gettingsetup-SouthernElectric...

  • Page 7: What's In The Box

    The USB cable connects Your display to the adapter and the Your iplan display converts data received from the display to power the sensor into information that's simple to understand on device. The cable also screen. The display also has handy tools to help you connects the device to manage your usage and take control of your bills.

  • Page 8: Setting Up Your Sensor

    SETTING UP YOUR SENSOR Warning Keep surfaces Only fit your sensor according to instructions. Do not clear fit if the sensor is damaged. Remove tab If you see any corroded cable insulation, exposed copper wires or notice a burning odour at your meter, do not proceed with attaching your sensor.

  • Page 9: Setting Up Your Display

    SETTING UP YOUR DISPLAY You can power your iplan display by plugging it into the mains, or by connecting it to your PC. Here’s how: Turn the display over. Insert the small end of the USB To plug into the mains connect the other end of the cable into the USB port.
  • Page 10 Stand Now turn the display over and you should see ‘0’ on The display has a reversible cover on the back so you the screen. That’s it – your display is ready and waiting can stand your display on a table or other surface. for information from the sensor.

  • Page 11: Attaching Your Sensor

    ATTACHING YOUR SENSOR Meter Sensor Fourth from left Take the sensor to your electricity You are going to fit your sensor to Don’t worry if your electricity meter has more than four cables – the meter, keeping this guide handy for the ‘live’...
  • Page 12 ‘CLICK’ Found the cable? Great. Now Close the sensor over the cable by position the groove of the sensor firmly pushing the sensor together around the fourth cable. Try to fit until your hear a CLICK. If you the sensor to a straight section of don’t hear the click or have any cable, if possible.

  • Page 13: Learn About Your Display

    LEARN ABOUT YOUR DISPLAY In this section you’ll find: Display modes  EnergyTools   Display messages View our 'energy tools' video guide http://bit.ly/iplan-energytools-SouthernElectric...

  • Page 14: Display Modes

    DISPLAY MODES Your display can be set to 2 different modes using the button on the right side of the display casing. Now mode Power now This is the amount of electricity that your home is using right now. It is measured in watts. Today This shows the amount of kilowatt hours used so far today.
  • Page 15 Money mode Money mode lets you see how much money you are spending on electricity from week to week. This week This shows the approximate amount of money you have spent on electricity so far this week. This figure resets at midnight every Sunday. Last week This is the approximate amount of money you spent in total on electricity in the previous week.

  • Page 16: Energytools

    Learning period Your iplan display is a really clever piece of kit that quickly learns about your home’s energy use. For the EnergyTools to work, the display needs to receive information about your home’s energy use patterns for seven days in a row, starting on a Monday and ending on a Sunday.
  • Page 17 MaxAlert If the MaxAlert icon is showing, you’re using more electricity than usual. And if it’s flashing, you’re using a lot more electricity than usual. So when you see the MaxAlert icon, it’s a little reminder to check if everything that’s switched on really needs to be. MaxAlert is based on your home’s normal usage pattern, so it changes over time, as the display learns more about you or your energy use changes.
  • Page 18 Then it’s over to you – to get back on track you can check if you could switch off some appliances. Your target is automatically set at 5% less than the estimated energy you used last year. You can set or change this target on your iplan online account.

  • Page 19: Display Messages

    Temperature Please sync me This number tells you the air temperature in To get the best from iplan, it’s important to the environment around the display. keep your display synced with your online iplan account. Syncing is when the information Too cold! from your display is sent to your PC.

  • Page 20: Getting Online

    Step 2: Attaching your energy accounts   Step 3: Switch to paperless billing Step 4: Personalise your profile  Step 5: Download the iplan software  Step 6: Sync your display to your PC  View our 'getting online' video guide http://bit.ly/iplan-gettingonline-SouthernElectric...

  • Page 21: Step 1: Register Your Online Account

    STEP 1: REGISTER YOUR ONLINE ACCOUNT If you already manage your accounts online, you can skip to Step 3. However, if you still need to do this, please follow the instructions below.  Go to www.southern-electric.co.uk Click ‘REGISTER FOR ESERVICES’ on the right of the screen ...

  • Page 22: Step 2: Attaching Your Energy Accounts

    STEP 2: ATTACHING YOUR ENERGY ACCOUNTS You will need to attach your electricity account to your profile to get iplan up and running so here’s how to do it:  Login to ‘YOUR ACCOUNT’ Click on ‘ATTACH AN EXISTING ACCOUNT’...

  • Page 23: Step 3: Switch To Paperless Billing

    STEP 3: SWITCH TO PAPERLESS BILLING If you’ve already registered for paperless billing you can go to step 4. If not, please follow the instructions below:  Login to ‘YOUR ACCOUNT’ Click on ‘YOUR ACCOUNTS’   Click the ‘GO PAPERLESS’ button and a pop up will appear ...

  • Page 24: Step 4: Personalise Your Profile

    STEP 4: PERSONALISE YOUR PROFILE Personal hints and tips help you get the best from iplan. To provide you with these, we need you to tell us some information about your home. To do this you just need to: ...

  • Page 25: Step 5: Download The Upload Software

    PC DOWNLOAD MAC DOWNLOAD Once installed, you should see the iplan icon on your desktop. If you don’t see the icon, phone our iplan support helpline on 0800 048 3549 and a member of the team will be happy to help.

  • Page 26: Step 6: Sync Your Display To Your Pc

    You'll need to do this before you can sync the display to your account for the first time. iplan is smarter because it lets your iplan display and PC speak to each other. This is called syncing - when the information from your display is sent to your PC.
  • Page 27 This will automatically trigger an SSE pop up to the login page, so login as normal.  When prompted, click ‘CONFIRM’ next to your electricity account That’s you all set-up. Now it’s time to explore how iplan works. Regularly sync your iplan display to make sure it has your most up-to-date unit price.

  • Page 28: Manage Your Energy

    MANAGE YOUR ENERGY In this section you’ll find: Your online account  You and your energy usage  EnergyTools  Tips and energy saving actions  View our 'managing your energy' video guide http://bit.ly/iplan-managingyourenergy-SouthernElectric...

  • Page 29: Your Online Account

    Your To-Dos suggests 'to-dos' that could help you reduce your energy use. It also allows you to create your  own personalised to-do list.  Your Accounts is where you download the iplan software and monitor financial aspects of your accounts...

  • Page 30: You And Your Energy Usage

    Viewing your energy use With your iplan display, you can see how much electricity you’re using right at that moment. But you can also see how your use changes over a daily, weekly and even yearly period using your online iplan account.
  • Page 31 You will also see the EnergyTools across the bottom of the screen and a blue bar containing Day, Month, Season and Year along the top. In the top right of the screen you will see a green box showing total electricity used in kilowatt- hours (kWh), and a blue box showing total amount used under or over your monthly target.
  • Page 32 The Month Bar Graph The Month Bar Graph shows the energy you’ve used in the months since you downloaded the iplan software onto your PC. This lets you see how your energy use changes over a longer period of time.
  • Page 33 Noon 12am Check MaxAlert TargetTrack LikeMe EveryoneElse Spend AppView GridWatch The Year Graph This explanation line is still TBC. This is a placeholder for visual approval The Year Graph will let you see how your energy use changes throughout the year. In time, it will let you compare use in the current year with that of the previous year.

  • Page 34: Energytools

    ENERGYTOOLS You can use the EnergyTools online to help you manage how much energy you use. LikeForLike LikeForLike lets you compare your use in one time period with that of another, for example today with yesterday, or this month with last month. It’s useful if you’ve set yourself a target to use less energy.
  • Page 35 MaxAlert. When you look at the Month Graph, your total use is displayed in green bars with the total used at MaxAlert shown in blue. Try switching off some appliances to save energy if MaxAlert is flashing on your iplan display.
  • Page 36 On the Month Graph, total use is shown in the green bars and amount used during GridWatch hours is shown in the blue bars. Be kind to the environment and switch off some appliances when GridWatch is flashing on your iplan display. You’ll soon see a difference on your graphs.
  • Page 37 BaseCheck BaseCheck tells you how long you’ve spent using the least amount of energy. To help save money, you should always try to aim for this level when leaving the house or going to bed. Total time spent at base load is shown in the blue box in the top right of the screen and displayed as a blue dotted line along the bottom of the Day Graph.
  • Page 38 Spend Spend tells you how much the energy you’re using costs. You can use Spend on your display to see your energy use in £s rather than kWh. Online, Spend estimates the cost of your energy use. Get familiar with the different ways of using the EnergyTools and graphs to help you manage your energy and save money.

  • Page 39: Tips And Energy Saving Actions

    – why not try to aim for a 10% reduction? Click 'Save', then close the box by clicking on the blue cross. Now all that’s left to do is sync your iplan display to update it with your new target setting.
  • Page 40 Make a 'to do' list   On the ‘Your to-dos’ section, you’ll find ‘to do’ suggestions on how to save   energy. These are divided into small, medium and large energy savings. These personalised tips can be added to your own personal 'to do' list – and when ...

  • Page 41: Help Section

    HELP SECTION In this section you’ll find: Trouble shooting - FAQ’s  Trouble shooting - Uploading data  Re-linking the display and sensor  Using your display without a computer   Caring for your Smart Energy Kit Responsible disposal ...

  • Page 42: Trouble Shooting - Faq's

    TROUBLE SHOOTING - FAQ’S Can I secure or padlock my sensor to the meter cable? Yes. The sensor has a small hole to feed a small padlock through between the release button and hinge. Why isn’t my display picking up a signal from my sensor? Check the display and sensor are linked.
  • Page 43 How do I remove my sensor from the meter cable? To remove the sensor from the meter cable press the grey release button, located on the back of the sensor near the hinge, to open the locking mechanism and remove. How do I identify my meter? You should see a box that is measuring kilowatt-hours with a line of numbers increasing on the screen.
  • Page 44 How do I identify the right cable to fit the sensor to? The cables leading to and from the meter should be thicker than a pencil. The sensor should be attached to the fourth cable from the left on your electricity meter. Please follow the instructions on page 10 carefully. My meter is outside.
  • Page 45 What are the computer requirements for the Smart Energy Kit? To upload your electricity usage information to the website, you will need a computer with a USB port and an internet connection (broadband recommended). Details of the supported computer platforms are available on the website, where you can also download the uploader software.
  • Page 46 How do I make the EnergyTools appear on the display? You don’t need to do anything to switch on the EnergyTools, they will come on after the training mode period. Their job is to learn about your consumption and tell you about it. However, they will not be accurate until you have plugged the display into the computer or input settings manually using the settings buttons.

  • Page 47: Trouble Shooting - Uploading Data

    The Uploader will prevent you from clicking on ‘upload’ if either indicator is a red cross. The following will explain how to fix this. However, if the issue continues – or you have a problem that is not covered here – please contact the iplan support team on 0800 048 3549. My Server Connection Indicator says ‘...
  • Page 48 My Display Connection Indicator says ‘ Your display is unavailable’ A red cross can indicate one of the following: Your display may not be connected to your computer Check the USB cable is correctly inserted into your display and the USB port on your computer Your computer may be busy and has yet to recognise your display Wait a couple of minutes for the computer to finish running any other applications You may have multiple Uploader applications running...
  • Page 49 RE-LINKING YOUR DISPLAY AND SENSOR Your sensor must be ‘linked’ to your display for it to wirelessly send information about your home’s energy usage. If your display is not linked properly, or needs to be relinked for any reason, please follow the instructions below. Linking buttons Place the sensor next to the upturned display.
  • Page 50 Now firmly press and release the Turn the display over and you Replace the cover. Your display and linking button on the display. The should see ‘0’ on the screen. sensor are now linked. flashing light on the sensor should The display is ready and waiting for become solid for two seconds.
  • Page 51 USING THE DISPLAY WITHOUT A COMPUTER If you do not have a computer, please enter your country code, time, date, Estimated Annual Consumption (EAC), standing charge, and your unit price into the display using the settings button and down buttons. These can be found underneath the cover on the reverse of the display.
  • Page 52 CARING FOR YOUR SENSOR Here’s how to keep your sensor free of rust and working brilliantly:  If your meter is outside, always keep the sensor protected from rain as it’s not waterproof.  If you’re moving house or not using the sensor for a while, please store it in its closed position. ...
  • Page 53 CARING FOR YOUR DISPLAY Here’s how to keep your display in tip-top shape and doing a great job:  To clean your display, first disconnect it from your PC or power adapter and remove the USB cable.  Use a soft, slightly damp, lint-free cloth and be careful not to get any moisture in the openings or inside the rubber grip.

  • Page 54: Responsible Disposal

    RESPONSIBLE DISPOSAL The crossed out wheeled-bin symbol on your product, literature, or packaging reminds you that in the European Union all electrical and electronic products, batteries, and accumulators must be taken to a separate collection point at the end of their working life. Do not dispose of these products as unsorted municipal waste.

  • Page 55: How To Assess Your Meter Safety

    HOW TO ASSESS YOUR METER SAFETY WARNING: TOUCHING EXPOSED ELECTRICAL WIRES OR COMPONENTS MAY RESULT IN ELECTRIC SHOCK, CAUSING POSSIBLE DEATH OR INJURY.  These are all signs that it is unsafe to approach your meter: corroded cable insulation, exposed copper wires or burning odours.
  • Page 56 Declaration of Conformity Hereby, Onzo declares that this energy display is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the full Declaration of Conformity with Directive 1999/5/EC may be obtained by writing to Onzo at, 6 Great Newport Street, London, WC2H 7JB Compliance Manufactured to ISO9001:2000 Quality Assurance Standards and tested for compliance with European CE certification RTTE/CE approved (Europe).
  • Page 57 HOW TO ASSESS YOUR METER SAFETY WARNING: TOUCHING EXPOSED ELECTRICAL WIRES OR COMPONENTS MAY RESULT IN ELECTRIC SHOCK, CAUSING POSSIBLE DEATH OR INJURY.  These are all signs that it is unsafe to approach your meter: corroded cable insulation, exposed copper wires or burning odours.
  • Page 59 Declaration of Conformity Hereby, Onzo declares that this energy display is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the full Declaration of Conformity with Directive 1999/5/EC may be obtained by writing to Onzo at, 6 Great Newport Street, London, WC2H 7JB Compliance Manufactured to ISO9001:2000 Quality Assurance Standards and tested for compliance with European CE certification RTTE/CE approved (Europe).

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