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bnz PayClip User Manual

Bnz payclip payment terminal
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Table of Contents

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PayClip
The easy way to accept EFTPOS, Visa and MasterCard
payments on the spot.
Contents
Information for Merchants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Mobile Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Compatible smartphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Logging into the PayClip app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Logging into the BNZ PayClip Merchant portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Setting up Mobile Users in the BNZ PayClip Merchant portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
How to set up your Signature Verification Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Here's how to process your first transaction using PayClip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Entering in the amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Checking the amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tap or insert/swipe card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Obtaining customer signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Payment notifications and errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
What to do if you lose your PayClip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
User Guide
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Summary of Contents for bnz PayClip

  • Page 1: Table Of Contents

    Setting up Mobile Users in the BNZ PayClip Merchant portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Pairing PayClip to your smartphone Navigating the Settings menu in the PayClip app The Signature Verification Code How to set up your Signature Verification Code .

  • Page 2: Getting Started Made Easy

    Getting started made easy This User Guide gives you all the information you need on how to use PayClip . It introduces you to your PayClip device and the PayClip app so you can get started .

  • Page 3: Downloading The Payclip App

    Forgotten your PIN? If you have forgotten your login details, within the PayClip app, click on Get Help which allows you to reset your PIN or call us on 0800 729 254 Option 2 and we’ll send them to you again .

  • Page 4: Setting Up Mobile Users In The Bnz Payclip Merchant Portal

    Setting up Mobile Users in the BNZ PayClip Merchant portal Before you can use the PayClip app you need to set up your Mobile Users . Even if you’re the only person in your business using PayClip, you need to set yourself up as follows: 1 .

  • Page 5: The Signature Verification Code

    Here’s how to process your first transaction using PayClip 1 . Turn on your Payclip . 2 . If you haven’t already paired the Payclip device with your smartphone, please do so now (see page 4) . 3 . Open the PayClip app on your smartphone .

  • Page 6: Tap Or Insert/Swipe Card

    1 . If the customer wants to use their contactless card and the transaction value is $80 or less: Press Tap . Ask the customer to tap the PayClip device with their card . No PIN will be required .

  • Page 7: Payment Notifications And Errors

    Success – you’ve transacted using PayClip! Processing a refund You can easily process refunds in the PayClip app . The customer must present you with the same card that was used to process the original transaction and, ideally, their transaction ID (which was emailed/texted to them if they requested a receipt) .

  • Page 8: Security Of Your Payclip Device And Smartphone

    Security of your PayClip device and smartphone Security of your information is paramount . That’s why you need a user ID and PIN to login to the PayClip app . You should note that no customer information or card details are held on the app or on a Mobile User’s smartphone .

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