Service And Repair; Returning Units For Repair - Lectrosonics AV 62 Operating Instructions Manual

Audio visual mixer

Table of Contents

If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equipment

needs repair. Make sure you have followed the setup procedure and operating instructions. Check out the inter-connect

ing cords and then go through the TROUBLE SHOOTING section in the manual

We strongly recommend that you do not try to repair the equipment yourself and do not have the local repair shop attempt

anything other than the simplest repair. If the repair is more complicated than a broken wire or loose connection, send the

unit to the factory for repair and service. Don't attempt to adjust any controls inside the units. Once set at the factory, the

various controls and trimmers do not drift with age or vibration and never require readjustment. There are no adjustments

inside that will make a malfunctioning unit start working.

LECTROSONICS service department is equipped and staffed to quickly repair your equipment. In-warranty repairs are

made at no charge in accordance with the terms of the warranty. Out of warranty repairs are charged at a modest flat rate

plus parts and shipping. Since it takes almost as much time and effort to determine what is wrong as it does to make the

repair, there is a charge for an exact quotation. We will be happy to quote approximate charges by phone for out of war

ranty repairs.

You will save yourself time and trouble if you will follow the steps below:

A. DO NOT return equipment to the factory for repair without first contacting us by letter or by phone. We need to know

the nature of the problem, the model number and the serial number of the equipment. We also need a phone number

where you can be reached 8 am to 4 pm (Mountain Standard Time).

B. After receiving your request, we will issue you a return authorization number (R.A.). This number will help speed your

repair through our receiving and repair departments. The return authorization number must be clearly shown on the

outside of the shipping container.

C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with the proper

packing materials. UPS is usually the best way to ship the units. Heavy units should be "double-boxed" for safe

transport.

D. We also strongly recommend that you insure the equipment, since we cannot be responsible for loss of or damage to

equipment that you ship. Of course, we insure the equipment when we ship it back to you.

Mailing address:

Lectrosonics, Inc.

PO Box 15900

Rio Rancho, NM 87174

Web: http://www.lectrosonics.com