Faq - Black Box NL600 User Manual

(NL600)
5
FAQ(Frequently Asked Questions)
What is RDP?
Remote Display Protocol (RDP) is a proprietary protocol developed by Microsoft,
which based on multi-user windows and provides a user with a graphical interface to
another computer over a network connection. Mainly used to connect Windows
2003Server or Windows Server 2008 with a client service.
Which video file can't be played?
This product support RMVB, RM, AVI, MP4, MKV, FLV, and WMV main stream
formats. Firstly check if the file formats is supported by this product or not, for those
file formats cannot be supported by the product, it may can't be played; if supported
file format can't be played, please use the computer play this file, if it still can't be
played, maybe the file has been damaged.
Flash device doesn't recognize.
Please exit remote interface, back to Control Panel in Welcome page, view in the
Peripherals and Set up , and confirm disable Flash device is not selected, if still doesn't
recognize, please confirm whether the Flash device can be recognized on the computer
or not.
The LAN already connected, but the cloud computer welcome page
can't refresh the server information.
Please make sure cloud computer has installed authorized Shine Player, manual refresh
identification, if still can't refresh out, please input "services.msc" on server start->run,
open the service manager, check whether Terminal Service start or not, and please set
this service on auto start.
How to install player software?
Please confirm the computer have installed dotNetFx Service, if not please install,
please uncompressed the player software on the server any directory, then double-click
setup.exe, start install, after that restart computer; it can use after boot, note: if the
computer has installed 360antivirus software, please choose allowed to use.
When the player installation appear code for 1001 wrong tip.
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