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Connect MC9000-G Supported Equipment Manual

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Supported Equipment Manual
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Hand Held Computer manufactured by Symbol Technologies
MC9000-G

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  • Page 1 Supported Equipment Manual for the Hand Held Computer manufactured by Symbol Technologies MC9000-G...
  • Page 2 Copyright © 1996 - 2006 by Connect, Inc. All rights reserved. This document may not be reproduced in full or in part, in any form, without prior written permission of Connect, Inc., 1701 Quincy Avenue, Suites 5 & 6, Naperville, IL 60540.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 • Introduction..................... 1-1 Description………………… ..................1-1 Picture………………………...................1-1 Setup Requirements…….....................1-2 Accessories……………….....................1-2 Synchronization Tools….....................1-3 Release Notes…………….....................1-3 Chapter 2 • Terminal Setup..................2-1 Downloading from the WEB ..................2-1 Running Setup from a Download File ................2-1 Installation………………… ...................2-2 Running the Manager…………..
  • Page 4 This page is intentionally blank. • Supported Equipment Manual June, 2006...

  • Page 5: Chapter 1 • Introduction

    Chapter 1 • Introduction Description The MC9000-G hand held computer is a variable range scanner or imager. This extremely rugged computer offers a choice of Windows Mobile or Windows CE.NET ® operating systems and has an Intel XScale PXA255 processor at 400 MHz. Its features include a large, bright display, a field replaceable keyboard, and forward scanning ergonomics.

  • Page 6: Setup Requirements

    Introduction Setup Requirements Installation of PowerNet Twin Client requires, at a minimum, the following: • A Pentium-class processor • 32 MB of RAM • 10 MB of free hard disk space available • Microsoft Windows Mobile, CE.NET, or CE 5 operating system Instructions on how to set up the terminal for ActiveSync are found at: http://www.msdn.microsoft.com.

  • Page 7: Synchronization Tools

    Each terminal will take about two hours to complete. Contact Symbol support at the phone number above with any problems. Connect offers loading support. Prices can be found on our web site. Go to: http://www.connectrf.com/main.html. Click on “New Online Services Catalog available Now”...
  • Page 8 Introduction 05/24/2006 Release Note To get Zebra QL 420 Plus and the Symbol MC9090 terminal configured to allow Bluetooth printing from within Twin Client in Direct or OpenAir Server mode, follow these instructions. Terminal and Printer Setup Using Zebra's Label Vista software, configure the QL 420 Plus printer. Select (Printer/Utilities/Bluetooth Setup).
  • Page 9 Release Notes Twin Client Setup If using an OpenAir server (IX or Windows), add this line to the configuration file that you want to use Bluetooth printing on. For COM4 add: ptype=!57600,0,8,1,0,4,0,0; For COM5 add: ptype=!57600,0,8,1,0,5,0,0; For COM9 add: ptype=!57600,0,8,1,0,9,0,0; "printers.txt"...
  • Page 10 Introduction This page is intentionally blank. Supported Equipment Manual • June, 2006...

  • Page 11: Chapter 2 • Terminal Setup

    Chapter 2 • Terminal Setup Downloading from the WEB The PowerNet Twin Client software package can be downloaded from the Connect web http://www.connectrf.com site at . Click on Partner Services and then click on Software Downloads. Select the file named PowerNet Twin Client for Symbol.

  • Page 12: Installation

    Terminal Setup Installation The InstallShield wizard runs and presents the following screen. Click on to begin the installation process. Next To change the default Destination Location, click on Browse and select a location. Click Next • June, 2006 Supported Equipment Manual...
  • Page 13 Installation The default folder is PowerNet . This default may be changed either by selecting an existing program group or by typing in a new name at the prompt. Click on Next. Read the warning. Select to continue with the installation, or to close the setup.

  • Page 14: Running The Manager

    Terminal Setup When the installation is complete, reboot the system to initialize the Twin Client software. a. To reboot the system immediately, click on Finish b. To reboot later, click on the option to restart the computer later, and then click on Finish Running the Manager The PowerNet Twin Client Manager is the utility that manages the terminal software and...

  • Page 15: Quick Start

    Quick Start Toolbar Found under the menu bar, the toolbar provides shortcuts to major features. The toolbar can be turned on or off by changing the Toolbar parameter found on the menu. The View shortcuts available from the toolbar are as follows: Create a new terminal configuration.
  • Page 16 Terminal Setup Click on Emulation , select the desired emulation, and click on Setting the Servers The Servers are the Telnet host systems the terminals will access. To set these addresses from the menu, click on Settings Servers. • June, 2006 Supported Equipment Manual...
  • Page 17 Quick Start Then click on . Enter the server name, IP address, IP port (normally 23 for Telnet servers), and terminal type. Click on Repeat this step for each Telnet server the terminals are required to access. If an error is made in the name, IP address, IP port number, or terminal emulation type, click on the line that is in error and then click on the button to make the corrections.
  • Page 18 Terminal Setup can be selected, the AirLoader server IP address can be Run AirLoader on terminal entered, and the Windows CE options of , and Run application at startup Hide task bar can be selected, as shown below. Click on Use GUI menus and screens See the AirBEAM Operation section in the Symbol Twin Client manual for instructions on the AirBEAM option in this screen.
  • Page 19 Quick Start Under , select 9000 or 9000 PocketPC Settings, Options, Terminal Model Click on the first time around to ensure that all defaults are set, especially Note: when changing emulations. Saving the Configuration Click File Save As . Enter a name for this configuration. vt100 For the purposes of this example, the name is •...
  • Page 20 Terminal Setup Setting Airloader Auto-Configuration The configuration download and IP address assignment for each terminal will take place automatically by setting the Airloader Auto-Configuration options. Click on the Airloader option in the Tools menu. If the Airloader Auto-Configuration window does not display the options, click on Note: Advanced<<...
  • Page 21 Quick Start This powerful software management tool is described in detail in the section entitled Airloader Auto-Configuration. For now, it is sufficient simply to use it for assignment of the initial terminal configuration and IP address, both of which can be easily changed later.

  • Page 22: Booting The Terminal

    Terminal Setup The display expands to show the default terminal group. Next, click on the New Group icon and use the button to select the configuration file saved earlier. Browse Check the Active box, and the system is now configured to automatically download IP addresses, software, and configuration files to the terminals.

  • Page 23: Configuring The 9000 Terminal For Download

    Configuring the 9000 Terminal for Download The terminal download requires a serial connection between the terminal and the PC through a cable. In preparation for this download, connect the cable to the selected serial port on the PC and to the 9000 terminal.

  • Page 24: Starting A Telnet Session

    Terminal Setup Starting a Telnet Session At the Twin Client main menu on the terminal, press any key to establish the connection. Until the terminal has been authorized, the following screen is displayed. RECOVERABLE ERROR Terminal not Authorized for Twin Client Keypress to continue…...
  • Page 25 Standard Setup Then click on the selection, as shown below. VT100 VT220 Click on after the selection is made, and return to the main Twin Client Manager menu. The standard settings tab will now reflect the settings for VT emulation. •...
  • Page 26 Terminal Setup Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position.
  • Page 27 Standard Setup Click on after the selection is made, and return to the main Twin Client Manager menu. The standard settings tab will now reflect the settings for 5250 emulation. Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display.
  • Page 28 Terminal Setup always positions on a quadrant boundary regardless of input field boundaries. Soft Viewing keys are enabled. Hard is the same as Soft except the viewing keys are disabled. Lock locks the terminal display origin (upper left corner) to fixed row and column (x,y) coordinates in the host display.
  • Page 29 Standard Setup Click on after the selection is made, and return to the main Twin Client Manager menu. The standard settings tab will now reflect the settings for 3270 emulation. Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display.

  • Page 30: Importing Custom Configurations

    Terminal Setup Key Click This check box enables (checked) or disables (unchecked) audible key clicks from the terminal. The default value is (checked). Printer Type This scrolling list selects the attached printer type. The default value is none , indicating that no printer is attached.

  • Page 31: Terminal Setup Using Twin Client Menus

    Authorizing PowerNet. This menu option permits authorization of each terminal manually. Select this option to obtain the terminal's Identification Code, which is used to obtain the Authorization code from the Connect web site as described in the next section. •...

  • Page 32: Authorizing Powernet

    The System ID of the PC on which Twin Client Manager is installed has been used to obtain a site license Authorization code from the Connect web site. To obtain the System ID of the Twin Client Manager, click on the...
  • Page 33 Standard Setup The Authorization window is displayed as shown below. Your System ID appears in the first box of the screen. http://www.connectrf.com. Go to Click on Partner Services . Click on the Generate Authorization icon at the top of the page. Follow the directions on the web site. •...
  • Page 34 Terminal Setup Authorized Terminals The number of terminals authorized, the number of terminals in use, and the number of terminals remaining is provided in the Authorized Terminals box on the lower left side of the screen. Click on the button to number the options in the screen below in the order of your Details priority.
  • Page 35 Standard Setup Add Licenses The Add Licenses feature is used when adding additional licenses to an already site licensed Twin Client Manager. An example of this is the instance in which Twin Client Manager is licensed for 10 licenses, and the customer purchases another 10 licenses to make a total of 20 licenses.
  • Page 36 Terminal Setup Transfer Authorization The Transfer Authorization feature is used when moving a site license from one PC to another. After Twin Client Manager is installed on a new PC, you will need the System/Machine ID for it. This ID appears in the first box of the authorization screen. From Twin Client Manager, select Authorization from under the...
  • Page 37 Standard Setup Listing Click on the button to view Authorization codes issued. Listing The Authorization codes used along with their corresponding serial numbers will appear. Click on when finished. Click on the button when finished. Close • 2-27 Supported Equipment Manual June, 2006...

  • Page 38: Software Management

    Terminal Setup Software Management In addition to providing functions for the download of files to the terminal via the traditional serial connection, the Twin Client Manager also provides for the management of terminal software and configurations automatically over the wireless network. This section describes the automated capability in detail.
  • Page 39 Software Management Synchronizing Configuration Files Click to put a check in the box to enable automatic Synchronize Configuration Files synchronization of configuration files on the terminal. When the terminal is cold booted, its configuration files will be compared with the most recent on the PC. The terminal is updated automatically if it does not have the latest revision.
  • Page 40 Terminal Setup After the Configuration File and all of the other parameters have been set, the group is made active by clicking in the Active check box. A setting under the Group allows you to associate a saved server file (.svr file) Note: with a particular group.
  • Page 41 Software Management Clicking on the button will cause all terminals in this group that are currently Thin Mode running in thick mode to be switched to thin mode the next time Airloader is run on the terminal. Click on the button to view a dialog box for scheduling an automatic Airloader Schedule update.
  • Page 42 Terminal Setup Setting the Segment Checking the button restricts a terminal group to a range of IP addresses. The Segment IP Address can be any valid address on the segment as it is used only to identify the segment. The setting of the Net Mask can be used to restrict the range. This feature is useful for segregating terminal groups by location.

  • Page 43: Mobile Device Manager (Mdm) Features

    Software Management Then, holding the mouse button down, drag the terminal icon to the desired group as shown next. Release the mouse button, which reassigns the terminal. The next time the terminal is rebooted, it will be reconfigured as defined in the group specification.
  • Page 44 Terminal Setup A screen will appear with a display resembling the terminal screen. Clicking on the button on the upper left brings up a screen in which you can modify Font the font settings, as shown below. • June, 2006 2-34 Supported Equipment Manual...
  • Page 45 Software Management Select Terminal Messenger from the Tools menu. You may enter an Address Range in the boxes on this screen. Click on From when finished. Enter a message to send in the space provided, select the terminal to receive this message by clicking on it in the column, and click on the button to send...
  • Page 46 Terminal Setup Select from the menu. RF Monitor Tools RF Monitor is an "Over The Air" diagnostic tool. It's used to collect diagnostic trace information from RF terminals running PowerNet Twin Client software. It runs on a Windows PC and will send a command to the RF terminal to start tracing. The terminal, when it receives this command, will start sending the trace information over the RF link to the PC that issued the command.
  • Page 47 Software Management Click on Edit. Select Find, and/or Find Next to search for pieces of information in your log, or select Clear to clear the search. Click on Actions to select Start Monitor or Stop Monitor. Click on to choose Set Debug Levels or Settings. Tools The options in Set Debug Levels are shown below.
  • Page 48 Terminal Setup The maximum log file size can be set under Settings. Click on to show or hide the Toolbar and the Status Bar. View This is the Toolbar. It is found near the top of the screen. This is the Status Bar. It is found at the bottom of the screen. Click on About RF Monitor under...
  • Page 49 Software Management RF Monitor is a very small program and does not even require installation. Just place it in a directory on your PC and create a shortcut to run it. It will run on all versions of Windows except V3.1 and Windows 95. 1.
  • Page 50 Terminal Setup 6. With the RF terminal sitting at the Press Any Key prompt, select Actions/Start Monitor 7. Press a key on the RF terminal to open a session, and you should see trace data in the RF Monitor window. When done, end the trace and the file will be named (where is the last 2 octets of the RF terminal’s IP address) in tnxxx.yyy.log...
  • Page 51 The trace that this tool collects is engineering level information. It allows an end user to collect information that can be analyzed by Connect engineering. It will generally be requested by Connect support to help diagnose a reported problem. To be able to read and understand these completely, you need to have an understanding of: a.
  • Page 52 Terminal Setup b. PowerNet Twin Client products c. RF Network concepts d. Wired network concepts e. Telnet sessions f. TCP/IP They are text files that can be read with any editor or viewer and can be useful to end users and integrators even if they may not have all the requirements above. •...

  • Page 53: Sending Program And Configuration Files To The Terminal

    Software Management Sending Program and Configuration Files to the Terminal Boot the terminal. 2. On the PC, select from the menu in Send Program Files to Terminal Terminal Twin Client Manager. The following screen will appear. 3. Click on The following screen will appear. 4.
  • Page 54 Terminal Setup 6. Choose 7. Click on The following screen will appear. 8. Click on 9. On the terminal, click on Start, Programs, File Explorer , and Windows 10. Select the Aironet Client Utility icon. 11. Enter the SSID, etc. 12.

  • Page 55: Chapter 3 • Keypad Configuration

    Chapter 3 • Keypad Configuration 53-key Diagrams (The 53-key diagrams begin on the next page.) • Supported Equipment Manual June, 2006...
  • Page 56 Keypad Configuration green ▲ ▼ vt emulation scrl up scrl dn ◄ ► scrl lf scrl rt ‘ ctrl func < > “ “ D cntrst+ E vol++ cntrst- J > vol- reset X keypad display view space bksp F7 F18 F8 F19 caps lock lock...
  • Page 57 53-key Diagrams green ▲ ▼ 3270 emulation scrl up scrl dn ◄ ► scrl lf scrl rt scrl lf scrl rt ‘ ctrl func < > pa3 “ “ ‘’ vol++ D cntrst+ E erinp attn cntrst- J < > vol- sreq bktab ~ clreof...
  • Page 58 Keypad Configuration green ▲ ▼ scrl up scrl dn 5250 emulation ◄ ► enter scrl lf scrl rt ‘ ctrl func help home < print > “ “ D cntrst+ E G ? \ vol+ eeof erinp cntrst- J < >...

  • Page 59: 53-Key Table

    53-key Table 53-key Table 53-key Table 3270 5250 <A> <A> <A> <B> <B> <B> <C> <C> <C> <D> <D> <D> <E> <E> <E> <F> <F> <F> <G> <G> <G> <H> <H> <H> <I> <I> <I> <J> <J> <J> <K> <K> <K>...
  • Page 60 Keypad Configuration <7> <7> <7> <8> <8> <8> <9> <9> <9> <0> <0> <0> <Func><1> <Func><1> <Func><1> <Func><2> <Func><2> <Func><2> <Func><3> <Func><3> <Func><3> <Func><4> <Func><4> <Func><4> <Func><5> <Func><5> <Func><5> <Func><6> <Func><6> <Func><6> <Func><7> <Func><7> <Func><7> <Func><8> <Func><8> <Func><8> <Func><9> <Func><9> <Func><9>...
  • Page 61 53-key Table <Func><M> <Func><M> <Func><M> Vol- <Func><A> <Func><A> <Func><A> comma <Func><Ctrl><A> <Func><Ctrl><A> <Func><Ctrl><A> right parenthesis <Shift><Func><A> <Shift><Func><A> <Shift><Func><A> < less than <Func><Ctrl><B> <Func><Ctrl><B> <Func><Ctrl><B> @ at sign <Shift><Func><B> <Shift><Func><B> <Shift><Func><B> > greater than <Func><C> <Func><C> <Func><C> ‘ apostrophe <Shift><Func><C> <Shift><Func><C> <Shift><Func><C>...
  • Page 62 Keypad Configuration This page is intentionally blank. • June, 2006 Supported Equipment Manual...

  • Page 63: Chapter 4 • Error Message Resolution Guide

    Chapter 4 • Error Message Resolution Guide Twin Client Error Message Resolution Guide Message Reason Solution Reference Tech Note ENTRY TOO LONG; Trying to key beyond the field size. Ensure that you are entering input into the correct field. ALPHABETIC ONLY; Trying to key a character that is not Ensure that you are entering input into the alphabetic.
  • Page 64 T1171, T1187 and correct Port. T1194 FUNCTION: \n\nFILE: Encountered an error from which you can Notify Connect over the WEB incident \nLINE: \nCODE; NOT continue. reporting system. Press any key\nFor More Press Enter for more information.
  • Page 65 Error Message Resolution Guide Message Reason Solution Reference Tech Note Disconnect Could Not Disconnect. Verify that your Network settings are correct T1113, T1114, T1161, ERROR.\nREBOOT and you are in the correct mode using the T1171, T1187 and MOBILE UNIT; correct Port. T1194 RF Send Could not send.
  • Page 66 Contact the Mobile Unit manufacturer. MOBILE UNIT; Invalid TIP Command; Bad internal protocol. Notify Connect over the WEB incident reporting system. Session Ended\nBy User or User, Host, application or network has ended If the user did not end the session, most T1113, T1114, T1161, Host;...
  • Page 67 Also, will receive this if the Mobile Unit is in the wrong mode for server operation. Error starting\nhost Connected to the server but can not connect Configure the server handler to access the application; to the distant end.
  • Page 68 Error Message Resolution Guide Message Reason Solution Reference Tech Note User Count Exceeded.\n Possible authorization issue. Verify that you have the correct number of Session Ended; licenses for the number of Mobile Units you are using. Primary Unavailable\nTrying First Host IP address not available trying the Verify the host address.
  • Page 69 Mode\nfor TwinClient; Connected to Host; Successful connection to the target Host. Advisory message. Telnet Mode not\nsupported This Mobile Unit must be used with a Connect Order a Connect Server. on\nthis Mobile Unit; Server. Telnet Setup files\nnot Customer specific configuration files are Load the configuration files into the Mobile found.
  • Page 70 Advisory message. TwinClient TN3270; Prompt. Advisory message. TwinClient TN5250; Prompt. Advisory message. TwinClient TNVT; Prompt. Advisory message. (c)1991-2006 Connect; Prompt. Advisory message. Edit Menu Options; Menu Title. Advisory message. Edit Mobile Unit IP; Menu Option. Advisory message. Edit Server/Host IPs;...
  • Page 71 Troubleshoot the T1171, T1187 and customer’s environment. T1194 CONNECT SERIAL CABLE; Serial cable not connected to the Mobile Unit. Check cable, battery and communication settings for the Mobile Unit. REMOVE SERIAL CABLE; Remove serial cable from to the Mobile Unit.
  • Page 72 Host; disconnected you. correct Mobile Unit type and New environment variable set. Fallback to the Connect Default to verify the connection. Connection Timed Out; You connected to the host but did not logon in Modify the Host parameters for login.
  • Page 73 Error Message Resolution Guide Message Reason Solution Reference Tech Note Print Complete; Prompt. Advisory message. Reprint (Y/N)?; Yes or No prompt for a reprint. Advisory message. WARNING; Prompt. Advisory message. Turning power off\nduring a This Mobile Unit will disconnect the session if Mobile Unit manufacturer limitation.
  • Page 74 Troubleshoot the T1171, T1187 and Error; customer’s environment. T1194 Domain Name Could not connect to the DOMAIN NAME Most likely a range, access point, radio, T1113, T1114, T1161, Server\nUnavailable; SERVER. host or network issue. Troubleshoot the T1171, T1187 and customer’s environment.
  • Page 75 Host Name; Host name prompt. Enter target host Name. Port; Host IP port required. Enter 23 for Telnet or 1800 for a Connect T1113, T1114, T1161, server. Could also be a different number T1171, T1187 and depending on the customer’s environment.
  • Page 76 Error Message Resolution Guide Message Reason Solution Reference Tech Note HOST ENTRY; Prompt. Advisory message. VT(100/220) Setup; Prompt. Advisory message. Mobile Unit Info; Prompt. Advisory message. Emulation Setup; Prompt. Advisory message. ANSI Setup; Prompt. Advisory message. Miscellaneous Setup; Prompt. Advisory message. Mobile Unit Type;...
  • Page 77 Error Message Resolution Guide Message Reason Solution Reference Tech Note Insert Mode; Prompt. Advisory message. Autowrap Mode; Prompt. Advisory message. Cursor; Prompt. Advisory message. EMULATION SETUP; Prompt. Advisory message. Mobile Unit Type; Prompt. Advisory message. Local Echo; Prompt. Advisory message. Map Underline;...
  • Page 78 Error Message Resolution Guide Message Reason Solution Reference Tech Note MISCELLANEOUS SETUP; Prompt. Advisory message. Test Options; Prompt. Advisory message. Login Options; Prompt. Advisory message. TEST OPTIONS; Prompt. Advisory message. Printer Test; Prompt. Advisory message. Scan Code Test; Prompt. Advisory message. LOGIN OPTIONS;...
  • Page 79 Error Message Resolution Guide Message Reason Solution Reference Tech Note Map; Prompt. Advisory message. Don't Map; Prompt. Advisory message. Enable Break; Prompt. Advisory message. Disable Break; Prompt. Advisory message. 7 bit; Prompt. Advisory message. 8 bit; Prompt. Advisory message. Send Delete; Prompt.
  • Page 80 Error Message Resolution Guide Message Reason Solution Reference Tech Note Special Options; Prompt. Advisory message. Beeper Options; Prompt. Advisory message. Exit to DOS; Prompt. Advisory message. Backlight Time; Prompt. Advisory message. Enter Key Action; Prompt. Advisory message. Reset Options; Prompt. Advisory message.
  • Page 81 Error Message Resolution Guide Message Reason Solution Reference Tech Note Modify Beeps; Prompt. Advisory message. Message Beeps; Prompt. Advisory message. Scan Identifier; Prompt. Advisory message. AID Scan Setup; Prompt. Advisory message. Long Scans; Prompt. Advisory message. Scan Send; Prompt. Advisory message. Yes;...
  • Page 82 Error Message Resolution Guide Message Reason Solution Reference Tech Note Double High and Wide; Prompt. Advisory message. Errors Only; Prompt. Advisory message. Automatic; Prompt. Advisory message. All Messages; Prompt. Advisory message. Reject; Prompt. Advisory message. Truncate; Prompt. Advisory message. Split; Prompt.
  • Page 83 Error Message Resolution Guide Message Reason Solution Reference Tech Note External; Prompt. Advisory message. none; Prompt. Advisory message. monarch; Prompt. Advisory message. pddumb; Prompt. Advisory message. comtec; Prompt. Advisory message. rascal; Prompt. Advisory message. codewriter; Prompt. Advisory message. comtec(S); Prompt. Advisory message.
  • Page 84 Error Message Resolution Guide Message Reason Solution Reference Tech Note Duration: Prompt. Advisory message. Delay: Prompt. Advisory message. Select Scanner; Prompt. Advisory message. Setup Scanner; Prompt. Advisory message. Scan Test; Prompt. Advisory message. Scan Operation; Prompt. Advisory message. Laser; Prompt. Advisory message.
  • Page 85 Error Message Resolution Guide Message Reason Solution Reference Tech Note Wand Simulation; Prompt. Advisory message. VT100; Prompt. Advisory message. VT220; Prompt. Advisory message. SETUP; Prompt. Advisory message. Mobile Unit IP/Radio; Prompt. Advisory message. Host List; Prompt. Advisory message. NULL; Prompt. Advisory message.

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