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Gems Messenger 570 User Manual

Remote monitoring system
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November 2001
Messenger 570
Remote Monitoring System
USER'S GUIDE
It's never been
so easy, fast, or
inexpensive to
monitor remote sites
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Summary of Contents for Gems Messenger 570

  • Page 1 November 2001 Messenger 570 Remote Monitoring System USER’S GUIDE It’s never been so easy, fast, or inexpensive to monitor remote sites...
  • Page 2 This User’s Guide outlines the handful of easy, straightforward steps you need to take to prepare the Messenger 570 system for its monitoring, alarm, control, and other assignments. We are committed to helping you realize the “remote possibilities.” If there is a question that cannot be answered quickly and completely in our documentation please call our Technical Support Hotline 1-800-232-6237.

  • Page 3: Table Of Contents

    Table of Contents Installation ... 1 A “home” for your Messenger 570 ... 1 Connecting a Phone Line ... 1 Standard Phone Lines ...2 Cellular Phones...2 Low-Orbiting Satellites ...2 Connecting a Power Source... 2 AC Operation...2 DC Operation...2 Solar Operation...2 Backup Battery ...
  • Page 4 Security Report ...13 Alarm Handling ... 14 Alarm Dial-Out Reminder ...14 Responding to an Alarm Message - Voice Mode ...14 Responding to an Alarm Message - Data Mode (local)...15 Control... 16 Output Control Modes... 16 Manual...16 Automatic ...17 Alarm...17 Data Logging/Trending ... 18 Set-up and Operation...
  • Page 5 Help with the INP command ...33 Input Status Report ...33 Input Operation Parameters ...34 Input Setup Parameters ...35 LOG (Event and Data Recorder)... 46 Help with the LOG command...46 Download Logged Data...46 Configure the Data Logger ...47 OUT (Output Commands)... 48 Help with the OUT command...48 Output Status Report ...48 Output Control Operations ...49...

  • Page 6: Installation

    When mounted in an optional NEMA-4X weatherproof enclosure, the Messenger 570 can be used in damp or dusty environments or placed outdoors. If the outputs of the Messenger 570 are used to switch voltages in excess of 30 volts, the unit must be mounted in an approved electrical equipment enclosure.

  • Page 7: Standard Phone Lines

    Earth. Contact technical support for details. Connecting a Power Source The Messenger 570 is factory configured to operate on 110 VAC 50/60 Hz OR 220 VAC 50/60 Hz. It can also operate from 12 VDC.

  • Page 8: Enabling The Backup Battery

    When operating from battery, the power light is red. Test the battery at least once per year by removing the Messenger 570’s AC power source for 10 to 15 minutes and verifying that the power light changes to red and that the unit responds to an incoming phone call.

  • Page 9: Input Wiring

    DIP switch. Attach your 4-20 mA sensor to the input screw terminals. Keep in mind that the Messenger 570’s internal shunt resistor is referenced to common and that no other device in the loop can be referenced to ground. If it is impossible to isolate the other devices in the loop, you can use a signal isolator or an input expansion module.

  • Page 10: Input Expansion Modules

    Optional input expansion modules are available to expand the Messenger 570’s input monitoring capability to 32 inputs. Each input expansion module accepts up to eight inputs and connects to the Messenger 570 via twisted pair cable. Each module can be located up to 500 feet away from the Messenger 570.

  • Page 11: Switched Ac Outlet

    Switched AC Outlet You can also plug equipment (seven amp maximum load) into the “Switched AC” power outlet located on the side of the unit (110 VAC units only). This switched outlet works in unison with the output 1 relay on the front panel.

  • Page 12: Communications

    Enter your eight-digit security code on the touch-tone keypad (initially set at the factory to “1, 1, 1, 1, 1, 1, 1, 1). You do not have to press # after the eight digits are entered. The Messenger 570 system will respond “OK.”...

  • Page 13: Modem Mode

    To end a voice mode session, simply type BYE#. Modem Mode You can communicate with the Messenger 570 system using a PC with a modem and any popular communications program having terminal emulation capability. One such communications program is “Hyperterminal”, a program that is included free with the Microsoft Windows 95, 98, 2000 & NT operating systems.

  • Page 14: Fax Mode

    “ring” sound, followed by modem tones. When the Messenger 570 answers, it will prompt you to enter a security code. You must enter a valid security code within 30 seconds or the Messenger 570 will terminate the connection. If you don’t know the security code, try the factory default security code, “11111111”...

  • Page 15: Commissioning Checklist

    Configure the Inputs The Messenger 570 accepts a variety of different input types. Use the INP S command to instruct the Messenger 570 as to how to interpret and report this input data. Configure the Data Logger The Messenger 570’s data logger can be configured to take periodic “snapshots” of designated inputs and/or record system events and alarm conditions.

  • Page 16: Configuring The Alarm Dialer

    It will send the message to up to eight designated telephone numbers anywhere on or off site and at any time. If the calls are unanswered, the Messenger 570 system will wait a pre-set length of time and perform the complete dial-out sequence again.

  • Page 17: Operation

    Operation Reports The Messenger 570 generates a variety of concise text reports. Each report is updated just prior to generation and is time-stamped. An auto-report feature, when enabled, produces an input report at the beginning of each communications session without the need to enter a pass code. Reports can be accessed by any security level.

  • Page 18: Alarm Report

    UNACKNOWLEDGED ALARMS ============== ====== None Alarm report. The Messenger 570 system will report all alarms and give you the option to acknowledge any unacknowledged alarms. Phone Directory Report To get a report of the designated dial-out phone names and numbers, type PHO R at the command prompt.

  • Page 19: Alarm Handling

    When an alarm occurs, the Messenger 570 system will dial out to all phone numbers in its phone number list once or until it is acknowledged. It will then wait the dial-out interval, as specified in the ALM S menu.

  • Page 20: Responding To An Alarm Message - Data Mode (Local)

    Responding to an Alarm Message - Data Mode (local) For local response, an indicator on the front panel of the Messenger 570 system will flash if there are any unacknowledged alarms. An ALARM CANCEL switch enables alarms to be canceled from the front panel.

  • Page 21: Control

    “on” and “off” set-points on a designated input channel. In alarm mode, an output is controlled by the alarm status of the Messenger 570. You can mix or match control mode settings among the four output channels.

  • Page 22: Automatic

    Automatic There are three automatic modes of operation, differing only with respect to the time-of-day in which the automatic control is active. Automatic The output will automatically turn ON or OFF as determined by the Output OFF and Output ON set-points on its corresponding input.

  • Page 23: Data Logging/Trending

    Periodic Recording To enable or disable the periodic recording of all input and output conditions, type LOG S and choose #1. When turned on, the Messenger 570 system will automatically log all input and output conditions at regular intervals of time.

  • Page 24: Log Operations (Log O)

    Data Extraction and Analysis Data from the Messenger 570 system can be downloaded in a readable format or in a file format compatible with most spreadsheet and data analysis programs. Select the desired format with the LOG O command.
  • Page 25 X-modem Downloads The most reliable way to transfer large amounts of data from the Messenger 570 system to a personal computer is with the XMODEM file transfer protocol. Many communications programs (such as ProComm) support the XMODEM protocol. If a data error occurs during a file transfer (due to line noise, for example), XMODEM will detect the error and correct it.

  • Page 26: Voice Recorder

    Custom Voice Phrases It is possible for the user to upload 17 different custom voice phases into the Messenger 570 system. Sixteen of these phrases can be up to 1.11 seconds long each and are used to create custom input and output reports in voice mode.

  • Page 27: Custom Greeting

    To play back your uploaded messages, call the unit in voice mode. After entering your security code, enter the VOX # command. This will cause the Messenger 570 to vocalize the entire custom voice list. Once you have completed steps 1 and 2, you can perform step 3 on as many units as desired. If you wish to add or change a voice file, only that file needs to be uploaded.

  • Page 28: Command Reference

    Messenger 570 system recognizes this as the existence of an alarm condition. Help with the ALM command Type ALM at the command prompt and the Messenger 570 system will return a list of valid alarm commands and related instructions. COMMAND>ALM...

  • Page 29: Alarm Set-Up

    Alarm Set-up Type ALM S at the command prompt and the Messenger 570 system will display a sub-menu of alarm related parameters that you can alter. COMMAND>ALM S ALARM SETUP ===== ===== 1 = Local Alarm Siren 2 = Dial-out Interval...

  • Page 30: Bye (End Session)

    For example: If you have a Messenger 570 system operating its modem at 33.6 kbps and its RS-232 at 115 kbps you must make sure that the device attached to the RS-232 port does not transmit data at a sustained rate of 115kbps.

  • Page 31: Communications Gateway Set-Up

    A Control-D after 2 seconds of silence will close gateway. Communications Gateway Set-up Type COM S at the command prompt and the Messenger 570 system will display a sub-menu of related parameters that you can alter. COMMAND>COM S COMMUNICATIONS SETUP ============== ===== 1 = Local RS-232 Baud Rate: 38.4k...
  • Page 32 6 = 115.6k 0 = Previous Menu Choose a Number> Smart Gateway Mode When "Smart Gateway Mode" is enabled, the Messenger 570 system's serial port will remain inactive until it sees a "CONTROL A." COMMAND>COM S COMMUNICATIONS SETUP ============== ===== 1 = Local RS-232 Baud Rate: 38.4k...

  • Page 33: Cnt (Pulse Counter)

    Change Present State? [y/n]> Yes CNT (Pulse Counter) The Messenger 570 system allows pulse counting on all eight analog inputs. It uses two commands in data mode, CNT R, to display all eight counters, and CNT O, to clear individual counters.

  • Page 34: Clear Counters

    Clear Counters Type CNT O at the command prompt to reset any or all of the counts. COMMAND>CNT O INPUT COUNTER OPERATIONS ===== ======= ========== 1 = Clear Outside Air 2 = Clear Input #2 3 = Clear Input #3 4 = Clear Input #4 5 = Clear Input #5 6 = Clear Input #6...

  • Page 35: Crt R - Critical Condition Report

    0 = Previous Menu Choose a Number>2 SET/CHECK CRITICAL CONDITION THRESHOLD ========= ======== ========= ========= The critical condition threshold is used to indicate when a critical condition exists. input channels, in the alarm state, meets or exceeds the critical condition threshold, a critical condition event is triggered.

  • Page 36: Crt O - Critical Condition Operations

    CRT O - Critical Condition Operations The Critical Condition Operations menu varies based upon the system's current condition. Any one of three conditions may exist. An active critical condition exist: This state is entered when the number of critical input channels that are simultaneously in the active alarm state meets or exceeds the critical condition threshold.

  • Page 37: Dip

    Help with the DIP command Type DIP at the command prompt and the Messenger 570 system will return a list of valid alarm commands and related instructions. COMMAND>DIP DIP SWITCH SETTING ===== ========= DIP R DIP Switch Report DIP Switch Report Type DIP R at the command prompt and the Messenger 570 system will generate a report indicating the required DIP switch settings for the unit’s current input setup.

  • Page 38: Special Keys

    Each input has separate alarm and control set points. The control set points can be used to automatically control output devices (see OUT S). Help with the INP command Type INP at the command prompt and the Messenger 570 system will return a list of valid input commands and related instructions. COMMAND>INP...

  • Page 39: Input Operation Parameters

    Input Dampening is Enabled Change Present State? [y/n]> No Deadband When set to a value greater than 1, the Messenger 570 system will not report a change in input value until the change exceeds the deadband. -94 F -78 F...

  • Page 40: Input Setup Parameters

    Rate-of-Change Period The rate of change period is the period of time that a Messenger 570 waits in before taking the samples that are to be used in the rate of change alarm checks. Note: This time period only applies to the rate of change set point checks.
  • Page 41 The Input Setup - Present Settings menu varies depending upon the sensor type and whether or not it is an extended input. While each sensor type has a unique set of parameters, many of those parameters can be found in more than one set. A chart of sensor types and parameters is shown below. Common Parameters Label Sensor...
  • Page 42 Input Span/Scaling Parameters Gain Top/Botto m of Scale Temperature °F Temperature °C Dry Contact Pulse Totalizer Pulse Rate Linear 4 to 20 mA Extended Input Extended Input Specific Parameters External Input Module Channel Address Sensor Output Range Fault Value Label Each of the eight input channels can be given a name.
  • Page 43 COMMAND>INP S SET/CHECK INPUT SETTINGS ========= ===== ======== 1 = Input #1 <Label> 2 = Input #2 <Label> 3 = Input #3 <Label> 4 = Input #4 <Label> 5 = Input #5 <Label> 6 = Input #6 <Label> 7 = Input #7 <Label>...
  • Page 44 If the input value falls below the low alarm set point or above the high alarm set point for a defined period of time, the Messenger 570 system will recognize an alarm condition. In the case of a dry contact, if the input state equals the configured alarm state then an alarm condition is triggered.
  • Page 45 To enter a low alarm or high alarm limit, type INP S. Each of the input items should be given a low set point, below which the Messenger 570 system will be activated and send alarm messages, and a high set point, conversely above which the system will be activated.
  • Page 46 Choose a Number>5 Enter New Response Time>120 Rate Alarm Set-Points The Messenger 570 system is capable of detecting and alarming on various input rate of change conditions. The conditions detected vary depending upon the input type. • For temperature, linear, and 4-20 mA, sensor types a single rate of change set point may be entered. This set point may be positive or negative and is in addition to the normal high and low alarm set points.
  • Page 47 A second menu will be given, listing all parameters associated with that input. Choose "Calibration". The Messenger 570 system will display the measured value of the input and ask you to enter the actual value. When you do, a calibration offset will be calculated and stored in the Messenger 570 system's memory.
  • Page 48 COMMAND>INP S SET/CHECK INPUT SETTINGS ========= ===== ======== 1 = Input #1 Outside Air 2 = Input #2 <Label> 3 = Input #3 <Label> 4 = Input #4 <Label> 5 = Input #5 <Label> 6 = Input #6 <Label> 7 = Input #7 <Label>...
  • Page 49 COMMAND>INP S SET/CHECK INPUT SETTINGS ========= ===== ======== 1 = Input #1 Outside Air 2 = Input #2 <Label> 3 = Input #3 <Label> 4 = Input #4 <Label> 5 = Input #5 <Label> 6 = Input #6 <Label> 7 = Input #7 <Label>...
  • Page 50 Closed Description - You will be prompted to select a word to be displayed or vocalized when a contact is closed. (When less than 2.5 VDC.) Words included in this list are: Open, Closed, High, Low, Alarm, OK, On, Off, 1, and 0. Open Description - You will be prompted to select a word to be displayed or vocalized when a contact is open.

  • Page 51: Log (Event And Data Recorder)

    RS-232 port or via telephone. Help with the LOG command Type LOG at the command prompt and the Messenger 570 system will return a list of valid data logging and trending commands and related instructions.

  • Page 52: Configure The Data Logger

    Download Compressed X-Modem This method of transferring information is similar to the above method except that the Messenger 570 compresses the information before it sends it, resulting in much faster download times. To use the information, it must first be de-compressed using a file utility supplied by [short company name].

  • Page 53: Out (Output Commands)

    The Messenger 570 system has four outputs that can be configured for manual or automatic operation. Help with the OUT command Type OUT at the command prompt and the Messenger 570 system will return a list of valid output commands and related instructions.

  • Page 54: Output Control Operations

    Output Control Operations To manually turn an output on or off, type OUT O at the command prompt. The Messenger 570 system will report the present value of the first input and permit you to toggle the value by pressing the space bar. Press <ENTER>...
  • Page 55 COMMAND>OUT S SET/CHECK OUTPUT SETTINGS ========= ====== ======== 1 = Output #1 <Label> 2 = Output #2 <Label> 3 = Output #3 <Label> 4 = Output #4 <Label> 0 = Previous Menu Choose a Number>1 Output #1 PRESENT SETTINGS ======= ======== 1 = Label 2 = On Time per Minute 3 = Control Mode...
  • Page 56 Output #1 PRESENT SETTINGS ======= ======== 1 = Label 2 = On Time per Minute 3 = Control Mode 4 = Power-up State 5 = Alarm Mask 0 = Previous Menu Choose a Number> Enter New Label>Heater On-Time per Minute This parameter can be used to 'throttle' an output (rather than have it constantly on or off).

  • Page 57: Pho (Telephone Dialing Directory)

    Alarm Mask See Controlling Outputs for description of control modes. PHO (Telephone Dialing Directory) The PHO commands configure the Messenger 570 system to deliver alarm messages to up to eight people, pagers, computers or facsimile machines. <Label> Manual...

  • Page 58: Help With The Pho Command

    Help with the PHO command Type PHO at the command prompt and the Messenger 570 system will return a list of valid phone directory commands and related instructions. COMMAND>PHO PHONE FUNCTIONS ===== ========= PHO R Phone Number Report PHO S Set/Check Phone Settings...

  • Page 59: Phone Number Setup

    COMMAND>PHO O PHONE NUMBER SETUP ===== ====== ===== 1 = J. Flynn F5432151 2 = Data Ctr V1-215-543-8066-68 3 = Phone #3 No Number 4 = Phone #4 No Number 5 = Phone #5 No Number 6 = Phone #6 No Number 7 = Phone #7 No Number 8 = Phone #8 No Number 0 = Previous Menu...

  • Page 60: Phone Parameters

    Phone Parameters This enables you to specify how many rings the Messenger 570 system will wait before it answers an incoming phone call. You can also specify touch-tone or pulse dialing methods. COMMAND>PHO S SET / CHECK PHONE SETTINGS === = ===== ===== ========...

  • Page 61: Rtu (Real-Time Update)

    An input’s runtime meter is considered to be running when the input exceeds its output on setpoint. Help with the RUN command Type RUN at the command prompt and the Messenger 570 system will return a list of valid runtime commands and related instructions. COMMAND>RUN...

  • Page 62: Runtime Meter Report

    0 = Previous Menu Choose a Number> SCH (Scheduled Dialout) Help with the SCH Command Type SCH at the command prompt and the Messenger 570 system will return a list of valid power monitoring commands and related instructions. : 00:00 : 00:00...

  • Page 63: Scheduled Dialout Settings

    The value can be set to either hourly, twice daily, daily or weekly. Delivery Day If the scheduler interval is set to weekly, you can select what day of the week you wish the Messenger 570 system to dial out.

  • Page 64: Security Functions

    SEC S Set/Check Security Settings Security Report The Messenger 570 system has several internal event counters and timers that are useful as an indication of proper system operation. The information can be viewed by typing SEC R at the command prompt.
  • Page 65 Entering your location name Similarly, to complete your unique system signature, you can program your Messenger 570 system with a location name which, like your code number, will appear in the log-on message. Typically, the location name is the address where the system is located.

  • Page 66: Tst (Testing & Diagnostics)

    TST (Testing & Diagnostics) Help with the TST command Type TST at the command prompt and the Messenger 570 system will return a list of valid system test commands and related instructions. COMMAND>TST DIAGNOSTIC FUNCTIONS ========== ========= TST R Diagnostics Report...

  • Page 67: Factory Diagnostics

    0 = Previous Menu Choose a Number> VOX (Custom Voice Functions) Help with the VOX Command Type VOX at the command prompt and the Messenger 570 system will return a list of valid power monitoring commands and related instructions. COMMAND>VOX DIAL OUT SCHEDULER...

  • Page 68: Custom Voice Setup

    COMMAND>VOX S CUSTOM VOICE SETUP ====== ===== ===== 01 = Phrase 01: Empty 02 = Phrase 02: Empty 03 = Phrase 03: Empty 04 = Phrase 04: Empty 05 = Phrase 05: Empty 06 = Phrase 06: Empty 07 = Phrase 07: Empty 08 = Phrase 08: Empty 09 = Phrase 09: Empty 10 = Phrase 10: Empty...

  • Page 69: Xon (Extended On)

    XON (Extended On) Type XON at the command prompt and the Messenger 570 system will give you an option to disable the activity timer. COMMAND>XON EXTENDED ON SETTING ======== == ======= Extended on setting Disabled Change Present State? [y/n]> Yes...

  • Page 70: Accessories

    Accessories Below is a list of some of the most popular accessories for theMessenger 570. For information concerning these and other accessories, contact technical support. Weather-proof enclosure Solar panel Temperature sensor (30F to 100F) Temperature sensor (-40F to +40F) Satellite tranceiver...

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