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Identivision IP-N410 Installation Manual

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IDENTIVISION IIP-
IP NVR – only with IP channels (NVR)
IIP-N810, 8 csat.
MEGASTORE
IIP-N3210ECO, 8/16/24/32
MEGASTORE
IP NVR recorders

Installation Guide

Document version: v1.6. ENG
IIP-N820, 8 csat.
MEGASTORE
csat.
IIP-N1641, 8/16/24/32 csat.
MEGASTORE
IIP-N810SPOE, 8 csat.
IIP-N820SPOE, 8 csat
MEGASTORE
MEGASTORE
IIP-N2480, 24/32 csat.
MEGASTORE

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  • Page 1: Installation Guide

    IDENTIVISION IIP- IP NVR recorders Installation Guide Document version: v1.6. ENG IP NVR – only with IP channels (NVR) IIP-N810, 8 csat. IIP-N820, 8 csat. IIP-N810SPOE, 8 csat. IIP-N820SPOE, 8 csat MEGASTORE MEGASTORE MEGASTORE MEGASTORE IIP-N3210ECO, 8/16/24/32 csat. IIP-N1641, 8/16/24/32 csat.

  • Page 2: Table Of Contents

    IDENTIVISION IP NVR INSTALLATION GUIDE CONTENT Product ..............................5 Product overview..........................5 Open-package check and cable connections................... 5 Open-package check ......................... 5 HDD installatation ..........................6 IIP-N410-N411S-N411SPOE-N4120-N3210-..................7 IIP-N820 ............................. 8 IIP-N1640-N1641 ..........................9 IIP-N2460-N2480 ..........................10 Audio and video input and output connections................11 2.7.1...
  • Page 3 IDENTIVISION IP NVR INSTALLATION GUIDE 6.10 PTZ control............................26 6.11 PTZ Special functions：....................... 27 6.11.1 Preset ............................27 6.11.2 Cruise between Points ......................27 6.11.3 Scan............................28 6.11.4 Boundary Scan ......................... 29 6.11.5 Horizontal Rotating ........................29 6.11.6 Rotate ............................30 6.11.7...
  • Page 4 IDENTIVISION IP NVR INSTALLATION GUIDE 12.4.1 Add device to CMS software ....................56 12.4.2 Static IP address with Upgrade Tool..................59 12.4.3 Static IP address with CMS...................... 61 12.4.4 Port forwarding ......................... 62 12.5 Recorder settings ..........................66 12.6 Digital channels..........................66 12.6.1...

  • Page 5: Product

    IDENTIVISION IP NVR INSTALLATION GUIDE 1. PRODUCT 1.1 Product overview The series DVR is designed specially for security and defense field which is an outstanding digital surveillance product. It introduces embedded LINUX operating system which is more stable. It introduces standard H.264mp video compressed format and G.711A audio compressed format which insures the high...

  • Page 6: Hdd Installatation

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.2 HDD installatation Please install the Hard disk before the first time to use this product. Please connect power cable and data cable of HDD correctly, our product can support 1 or 2 or 4 or 8 HDD, how many HDD can support is depends on which kind of product that buyer purchase.(Remark: the device can run normally without HDD, but can not do record and...

  • Page 7: Iip-N410-N411S-N411Spoe-N4120-N3210

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.3 IIP-N410-N411S-N411SPOE-N4120-N3210- 1. picture Front Indicator Leds Menu button Direction button 2. picture Back Network connector Video output HDMI RS458 port (RJ45) Video output BNC Power supply Switch network On/Off button connector connectors (RJ45) Audio output RCA...

  • Page 8: Iip-N820

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.4 IIP-N820 3. picture Előlap Ready Record Alarm Menu Play buttons Alarm Search Menu buttons Network Channel up ON\OFF Status Channel down USB port 4. picture Back Video output BNC Network connector Power supply Audio output RCA...

  • Page 9: Iip-N1640-N1641

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.5 IIP-N1640-N1641 0. Menu button 5. SHIFT button 10. Indicator Leds 1. Mode select 6. ESC 11. Directions buttons 2. Search 7. Play buttons 12. Jog dial 3. PTZ control 8. ON/OFF button 4. FN button 9.

  • Page 10: Iip-N2460-N2480

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.6 IIP-N2460-N2480 6. Shift button 12. Jog dial 1. Play buttons 7. Search 2. Menu buttons 8. PZT button 3. ESC 9. ON/OFF button 4. Menu 10. Direction buttons 5. FN 11. USB port 1. Video output BNC 6.

  • Page 11: Audio And Video Input And Output Connections

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.7 Audio and video input and output connections 2.7.1 Video input connections The video input port is BNC connector plug. The demand of input signal is PAL/NTSC BNC(1.0VP-P,75Ω). The video signal must be accorded with the state standard which has the high signal to noise ratio, low aberration and low interference.

  • Page 12: Alarm Input And Output Connections

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.7.5 Alarm input and output connections Alarm input A. Alarm input is grounding alarm input. B. Alarm input demand is the grounding voltage signal. C. When the alarm is connected with two DVRs or connected with DVR and other equipments, it should be isolated by relay.

  • Page 13: Alarm Output Port Specification

    IDENTIVISION IP NVR INSTALLATION GUIDE The grounding and the com port of the alarm sensor are parallel (The alarm sensor is external power supply) . The grounding of the alarm and the DVR should be shared. The NC port of the alarm sensor must be connected with the DVR alarm input port.

  • Page 14: Turn On

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.8 Turn on Connect with power, turn on the switch at the back panel, the indicator is on, then DVR was turned on. After starting up, you can hear a beep, the default output mode is multi-window mode. Remark: Restart the power after the abnormal power off, DVR will automatically recover the state before power off.

  • Page 15: Login

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.10 Login When the DVR boots up, user must login and the system provides the corresponding functions with the user purview. There are two user settings which are admin, and guest; and they have no passwords. “Admin” is the super user purview;...

  • Page 16: Plug&Play (Wizard)

    IDENTIVISION IP NVR INSTALLATION GUIDE 2.11 Plug&Play (Wizard) When the recorder starts, there is a wizard, which can help you to access and cofigure the cameras in an easy way. The products with POE function has a Plug&Play option. With this feature is it possible to configure every settings without any IP settings before that.

  • Page 17: Remote Controller

    IDENTIVISION IP NVR INSTALLATION GUIDE Step 2. Click on the Next option. 8. picture Mode selection Step 3. Click on the Manual mode. Step 4. In the next window you can see the available devices. Step 5. Click on the device that will be added to the first channel and double click on it.

  • Page 18: Mouse Operation

    IDENTIVISION IP NVR INSTALLATION GUIDE 【Esc】 Back to up window Direction button Direction and OK button Playback operate Playback Basic operation Record control Enter into record menu Remote controller Input the number of DVR to control it Assistant function 4. MOUSE OPERATION...

  • Page 19: Preview

    IDENTIVISION IP NVR INSTALLATION GUIDE 5. PREVIEW 10. picture Preview Control buttons Channel properties Channel select The system date, time and channel title are shown in each viewing window. The surveillance video and the alarm status are shown in each window.

  • Page 20: Desktop Shortcut Menu

    IDENTIVISION IP NVR INSTALLATION GUIDE 6. DESKTOP SHORTCUT MENU In preview mode you can right click mouse to get a desktop shortcut menu. The menu includes: main menu, record mode, playback, PTZ control, High Speed PTZ, Alarm Output, color Setting, Output adjust, Logout, view1/4/8/9/16 screens.

  • Page 21: Playback

    IDENTIVISION IP NVR INSTALLATION GUIDE 6.2 Playback There are two methods for you to play the video files in the hard disk.  In the desktop shortcut menu.  Main Menu>Record>Playback. Enter the playback interface, you can playback video of multi-channels at the same time.

  • Page 22: Playback Control

    IDENTIVISION IP NVR INSTALLATION GUIDE 6.2.1 Playback control Button Function Button Function Play/Pause Reverse Play Stop Slow play Reverse fast play Fast play Previous frame Next frame Previous file Next file Ciculation Fullscreen Save 6.3 Backup 14. picture Backup Step 1.

  • Page 23: Record Backup

    IDENTIVISION IP NVR INSTALLATION GUIDE 6.4 Record backup 15. picture Backup Step 1. Choose the right type of the recording (or leave on the ALL option). Step 2. Choose the channel number. Step 3. Choose the time which will be saved.

  • Page 24: Recorded Files Playing On A Pc

    IDENTIVISION IP NVR INSTALLATION GUIDE 6.5 Recorded files playing on a PC The recorded files can be watched on the PC: Step 1. Install the Disc Player software from the CD. Step 2. After the installing, start the program. Click on the play button and choose which file will be watched.

  • Page 25: Record Mode

    IDENTIVISION IP NVR INSTALLATION GUIDE 6.7 Record mode Please check current channel status: “○” means it is not in recording status, “●” means it is in recording status. You can use desktop shortcut menu or click [main menu]> [recording function]> [recording set] to enter the recording control interface.

  • Page 26: Ptz Control

    IDENTIVISION IP NVR INSTALLATION GUIDE 18. picture Output adjust 6.10 PTZ control Operation interface is as followed. The functions include: PTZ direction control, step, zoom, focus, iris, setup operation, patrol between spots, trail patrol, boundary scan, assistant switch, light switch, level rotation and so on.

  • Page 27: Ptz Special Functions

    IDENTIVISION IP NVR INSTALLATION GUIDE 6.11 PTZ Special functions： 6.11.1 Preset Set a location for the preset, calls the preset points, PTZ automatically turns to the setting position Preset option Set a location for the preset, procedure is as follows: Step 1.

  • Page 28: Scan

    IDENTIVISION IP NVR INSTALLATION GUIDE Cruise Between Points Settings Cruise lines is connected by multiple preset points, setting procedure is as follows: Step 1. the Direction key will turn PTZ to designated location , click Settings button to enter Step 2.

  • Page 29: Boundary Scan

    IDENTIVISION IP NVR INSTALLATION GUIDE 23. picture Scan setup Scan Calls Step 1. click Page Shift button, then enter PTZ control menu as shown in Picture Step 2. Please input the number of scan in the value blank , then click Scan button Step 3.

  • Page 30: Rotate

    IDENTIVISION IP NVR INSTALLATION GUIDE 6.11.6 Rotate Click on horizontal Rotating button, PTZ turn around. Reset 6.11.7 PTZ restart, all the data clears to 0. 6.12 Logout Logout, shut down the system or reboot up. You can use the desktop shortcut menu or enter [main menu].

  • Page 31: Record Mode

    IDENTIVISION IP NVR INSTALLATION GUIDE 7. RECORD MODE Set the recording parameters in the surveillance channel. You can enter [Main Menu]> [Record]> [Record Config] to set. The system’s default set is 24 hours continuous recording. Note: There is at least one read-write hard disk if the DVR records normally...
  • Page 32 IDENTIVISION IP NVR INSTALLATION GUIDE 27. picture Snapshot storage 【Channel】Select the related channel to set,click "all" to set all channels. 【Presnap】Setup presnap picture quantity before recording, default is 5 pieces. 【Record】Set record status,"Schedule","Manual" and "Stop" Page 32 Schedule:Realise snapshot according to record type(regular,detect and alarm) and period.

  • Page 33: Alarm

    IDENTIVISION IP NVR INSTALLATION GUIDE 8. ALARM 28. picture Alarm 8.1 Video motion When the system detects the motion signal that reaches the sensitivity, the motion detection is activated. [Channel] which channel settings are activated [Activation] function activation [Sensitivity] set the sensitivity for the right option...

  • Page 34: Video Blind

    IDENTIVISION IP NVR INSTALLATION GUIDE 29. picture Video motion 8.2 Video blind When the video image disappear because of the poor brightness or by masking, the video blind is activated. Settings are described in the motion detection function. 30. picture...

  • Page 35: Video Loss

    IDENTIVISION IP NVR INSTALLATION GUIDE 8.3 Video loss When the vide image disappear the video loss is activated. Settings are described in the motion detection function. 31. picture Video loss 8.4 Abnormal 32. picture Abnormal There are abnormal events which can trigger an alarm.

  • Page 36: System Setup

    IDENTIVISION IP NVR INSTALLATION GUIDE 9. SYSTEM SETUP  General options  Encoding  Network  Net service  Gui option  PTZ configuration  Digital settings  RS485, RS232 options  Camera parameters 9.1 General 33. picture General settings...

  • Page 37: Network Settings

    IDENTIVISION IP NVR INSTALLATION GUIDE 9.2 Network settings 34. picture Network settings [Net card] wireless or wired land card (check if the wireless is available in the specification) [DHCP Enable] automatic IP address configuration [IP address] IP address settings default: 192.168.1.10 [Subnet mask] default: 255.255.255.0.

  • Page 38: Netservice

    IDENTIVISION IP NVR INSTALLATION GUIDE 9.3 Netservice 35. picture NetService [PPPoE settings] Click on the activate and write the user name and the password, which provided by the ISP (Internet Service Provider). Reboot after set and the record will make a PPPoE connection with ISP. The IP address will change to dynamic.
  • Page 39 IDENTIVISION IP NVR INSTALLATION GUIDE 37. picture NTP setup [EMAIL settings] When an alarm is triggered, the recorder can send an email with the alarm informations. 38. picture E-mail settings SMTP server: email account provider SMTP server address (IP or DNS address)
  • Page 40 IDENTIVISION IP NVR INSTALLATION GUIDE 39. picture IP filter [DDNS] Dynamic Domain Name System DDNS type: set the right option Enable: set to activate DNS name: write the DNS address User name: write the user name Password: write the password When DDNS is activated and ready, you can access with this address from the Internet Explorer.
  • Page 41 IDENTIVISION IP NVR INSTALLATION GUIDE FTP upload is only possible when alarm is activated. When the alarm time is over, the uploading is automatic. 41. picture FTP settings [Alarm server] When alarm is activated, the alarm server receives information from the device.
  • Page 42 IDENTIVISION IP NVR INSTALLATION GUIDE Enable: set to activate Search: You can search for Wi-Fi networks in your area SSID: The name of the used Wi-Fi network Encryption: type of encryption (suggest to use WPA2) Password: the preshared key of the Wi-Fi network...
  • Page 43 IDENTIVISION IP NVR INSTALLATION GUIDE [Cloud] Cloud settings and activation. Enable: set to activate MTU: default: 1280 Byte [PMS] PMS cloud access.Please do not change these settings (just enable)! 45. picture PMS settings Product specifications, parameters, functions of the device can change without notice!

  • Page 44: Gui Display

    IDENTIVISION IP NVR INSTALLATION GUIDE 9.4 GUI display 46. picture GUI Display settings [Channel Name] Click the channel name modify button and enter the channel name menu. Modify the channel name. [Time title] the system time on monitoring pag [Channel title]...

  • Page 45: Tour Setup

    IDENTIVISION IP NVR INSTALLATION GUIDE 9.5 Tour setup Set the patrol display. You can choose the single window, four windows, nine windows, sixteen windows patrol display or single display. [Interval] Set the patrol switch interval. The set range is 5-120 seconds.

  • Page 46: Account

    IDENTIVISION IP NVR INSTALLATION GUIDE 48. picture HDD manage 10.2 Account Manage the user purview. 49. picture Account settings Manage the user authority of this device. Note: 1. The character length is 8 bytes at most for the following user and user team name. The blank ahead or behind the character string is invalid.
  • Page 47 IDENTIVISION IP NVR INSTALLATION GUIDE 50. picture Password change [Add user] Add a user in the team and set the user purview. Enter the menu interface and input the user name and password. Choose the team and choose whether cover using the user. Cover using means that the account can be used by multiple users at the same time.

  • Page 48: Online User

    IDENTIVISION IP NVR INSTALLATION GUIDE 52. picture Add group [Delete user] Delete the current user. Choose the user and click delete user button. [Delete Group] Delete the current group. Choose the group and click delete group button. 53. picture Group delete 10.3 Online user...

  • Page 49: Tv Settings

    IDENTIVISION IP NVR INSTALLATION GUIDE 54. picture Online user 10.4 TV settings Chapter 6.9. 10.5 Auto-maintain The user can set the auto reboot time and auto file deleting time limit. 55. picture Auto-maintain 10.6 Restore The system restore to the default setup. You can choose the items according to the menu.

  • Page 50: Upgrade

    IDENTIVISION IP NVR INSTALLATION GUIDE 56. picture Restore 10.7 Upgrade 57. picture Upgrade [Upgrade file] to select upgrade file via IE or client software to do upgrading. 10.8 Device info Provide device interface info like audio in,alarm in/out to be conveniently used for user.

  • Page 51: Import/Export

    IDENTIVISION IP NVR INSTALLATION GUIDE 58. picture Device info 10.9 Import/export It is possible to import or export settings from the recorder to a pendrive or harddrive. 59. picture Import/export 11. INFO MENÜ HDD info, BPS, Log, version 11.1 HDD információ...

  • Page 52: Bps

    IDENTIVISION IP NVR INSTALLATION GUIDE 60. picture HDD information Clue: means that the hard disk is normal. X means that the hard disk is broken-down.- means that there is no hard disk. If the user need to change the damaged hard disk, you must shut down the DVR and take up all the damaged hard disks,then install a new one.

  • Page 53: Log

    IDENTIVISION IP NVR INSTALLATION GUIDE 11.3 Log Look up system log according to the set mode. Log information include: system operation, configuration operation, data management, alarm affair, recording operation, user management, file management and so on. Set the time section to look up and click the look up button.
  • Page 54 IDENTIVISION IP NVR INSTALLATION GUIDE 63. picture Version Product specifications, parameters, functions of the device can change without notice!

  • Page 55: Digital Channels

    IDENTIVISION IP NVR INSTALLATION GUIDE 12. DIGITAL CHANNELS 12.1 Basic knowledge [IP address] two functions: host or network interface identification (IP address example: 192.168.1.110) Two versions of IP are in use: IP Version 4 and IP Version 6. Each version defines an IP address differently.

  • Page 56: First Steps

    IDENTIVISION IP NVR INSTALLATION GUIDE 12.2 First steps First connect the cameras to the power supply and to the network, after this make sure that the devices have static IP addresses (at default they have, but its the same, we have change that). This steps are not necessary, but provide a stable network connection.
  • Page 57 IDENTIVISION IP NVR INSTALLATION GUIDE 66. picture CMS software menu Step 4. Choose the Add Region and write an optional region name (example: Home, Office, Storage, …). 67. picture Add region Step 5. Choose the region, and click on the add device option.
  • Page 58 IDENTIVISION IP NVR INSTALLATION GUIDE 69. picture IP Searc Step 7. Choose the device, which will be used (double click, and the fields will be automatically filled) 70. picture Camera network settings Note: If there are no devices after the search, probably there is a network problem. Please make sure that the network settings are good, or the devices have installed correctly.

  • Page 59: Static Ip Address With Upgrade Tool

    IDENTIVISION IP NVR INSTALLATION GUIDE 71. picture Camera picture 12.3.2 Static IP address with Upgrade Tool Step 1. Download or install from the CD the Upgrade Tool software. Step 2. Click on the IP search option. Product specifications, parameters, functions of the device can change without notice!
  • Page 60 IDENTIVISION IP NVR INSTALLATION GUIDE 72. picture Upgrade Tool Step 3. It shows the IP address of the available IP cameras. Click on the camera which will be modified and click on the Edit Device option. Step 4. In the pop up windows set up the right network parameters.

  • Page 61: Static Ip Address With Cms

    IDENTIVISION IP NVR INSTALLATION GUIDE 12.3.3 Static IP address with CMS Step 1. Click on the Settings menu and choose the remote settings. 74. picture Remote settings Step 2. Choose on the left side to which camera will be modified. Click on the Settings and the Network option.

  • Page 62: Port Forwarding

    IDENTIVISION IP NVR INSTALLATION GUIDE Camera 2: 192.168.1.11 Camera 3: 192.168.1.12 For the same network devices(computer, camera, laptop, tablet) please avoid the same IP addresses, because it will causes problems. Please do not change the other settings, only if you are an expert.
  • Page 63 IDENTIVISION IP NVR INSTALLATION GUIDE 78. picture Enable the UPNP feature on the device too! Port forwarding steps. Step 1. Log-in to the router admin screen. (Write the IP address of the router to the browser) Default IP addresses for different type of routers (Please check in your router’s manual guide) TP-LINK:http://192.168.1.1...
  • Page 64 IDENTIVISION IP NVR INSTALLATION GUIDE Step 3. Write the right settings. [Service Port] default port: 34567 [IP Address] IP addresses for the camera (pl: 192.168.168.10) [Protocol] ALL-TCP-UDP [Status] set to Enable Do not change the Common Service Port! 81. picture Virtual server settings Lépés5: A Virtual Servers oldalon láthatjuk is, hogy melyik portot aktiváltuk az adott kamerára.
  • Page 65 IDENTIVISION IP NVR INSTALLATION GUIDE Asus Virtual Server 84. picture Asus router D-Link Virtual Server 85. picture D-link router Belkin Virtual Server 86. picture Belkin router Product specifications, parameters, functions of the device can change without notice!

  • Page 66: Recorder Settings

    IDENTIVISION IP NVR INSTALLATION GUIDE 87. picture 12.4 Recorder settings The next step is to set the right settings to the router. Step 1. Log-in to the recorder, click on the Channel mode. Step 2. Choose the right option for your system. (There are just only fix modes) Step 3.

  • Page 67: Lan Connection

    IDENTIVISION IP NVR INSTALLATION GUIDE 90. picture Remote settings Click on the Search option, and double click to the camera which will be used for the channel. (It will fill the requiered forms, if it is not, please write the settings to the form).

  • Page 68: Cloud Connection\Remote Access

    IDENTIVISION IP NVR INSTALLATION GUIDE 92. picture Camera screen If Chrome is your default browser, you can enable the Quicktime Player to ask nothing while running. First write the chrome://plugins/ address to browser, and next to the Quicktime PLayer name click ont he Allways enable option.

  • Page 69: Remote Access (Without Wizard)

    IDENTIVISION IP NVR INSTALLATION GUIDE 94. picture Remotea access Step 3. Click on the Enter Guide and with the easy wizard search the devices. Step 4. If the device has found, click on the next option (every option is automatic) Step 5.

  • Page 70: Mobilphone\Tablet Access With Vmeye App

    IDENTIVISION IP NVR INSTALLATION GUIDE 96. picture Device manager Step 5. Write the factory number, device name, password of the device. Click on the OK button. 97. picture My devices menu If the settings are OK, on the My devices screen the device will be shown.
  • Page 71 IDENTIVISION IP NVR INSTALLATION GUIDE 99. picture VMEye settings (example) [DeviceName] Device name [Address] IP address of the device [Mobile Port] default: 34599 [User Name] default: admin [Password] default: none [Max channel] channel number of the device Step 4. Click on the OK button and the device can be access with the mobilphone.

  • Page 72: Cloud Access With Vmeyecloud App

    IDENTIVISION IP NVR INSTALLATION GUIDE 16. CLOUD ACCESS WITH VMEYECLOUD APP The devices can be used to remote access without any DynDNS provider with the VMeyecloud app. Available mobilphone’s systems: Android, Blackberry, Iphone, Symbian, Windows mobile. Step 1. Install the right app for the mobilphone\tablet from the App store. (VMeyecloud) Step 2.

  • Page 73: Specifications

    IDENTIVISION IP NVR INSTALLATION GUIDE 17. SPECIFICATIONS IIP- IIP-N4120 IIP-N411SP IIP-N411SPOE IIP-N810 IIP-N820 IIP-N820SPOE N810SPOE MEGASTORE MEGASTORE MEGASTORE MEGASTORE MEGASTORE MEGASTORE MEGASTORE Record mode: Analog mode: FPS (analog) Analog channels HD-SDI channels (DVR mode): Analog channels (HVR mode) channels: - 4*2MP.
  • Page 74 IDENTIVISION IP NVR INSTALLATION GUIDE IIP-N3210ECO IIP-N1641 IIP-N2480 MEGASTORE MEGASTORE MEGASTORE Record mode: Analog mode: FPS (analog) Analog channels HD-SDI channels (DVR mode): Analog channels (HVR mode) - 8*5MP - 8*5MP channels: - 16*3MP - 16*3MP - 24*2MP. (NVR mode) - 24*2MP.

  • Page 75: Faq And Maintenance

    IDENTIVISION IP NVR INSTALLATION GUIDE 18. FAQ AND MAINTENANCE If the problems are not listed, please contact the local service or call the HQ service. We are willing to offer the service. 1. The DVR can not boot up normally.
  • Page 76 IDENTIVISION IP NVR INSTALLATION GUIDE Possible reasons are as followed:  The program is not matched. Please update the program.  The image brightness is all 0. Please restore the default setup.  There is no video input signal or the signal is too weak.
  • Page 77 IDENTIVISION IP NVR INSTALLATION GUIDE  It is not an active tone arm.  It is not an active sound box.  The audio lines are damaged.  The hardware of the DVR is damaged. 9. There is audio signal in the surveillance window but mo audio signal in the playback state.
  • Page 78 IDENTIVISION IP NVR INSTALLATION GUIDE  The version is not exceeded dx8.1. Update the display card driver.  Network connection failure.  Network setting issues.  Invalid password or user name.  The CMS is not matched the DVR program version.
  • Page 79 IDENTIVISION IP NVR INSTALLATION GUIDE  The data is too much. Please stop recording and backup.  The data exceeds the backup storage.  The backup equipment is not compatible.  The backup equipment is damaged. 17. The keyboard can not control the DVR.

  • Page 80: Maintenance

    IDENTIVISION IP NVR INSTALLATION GUIDE Possible reasons are as followed:  Front vidicon quality is bad. The lens is too dirty. The vidicon is in backlighting installation.  The hard disk capability is not enough.  The hard disk is damaged.

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