Alert Pal STANDARD Full User Manual

Gsm alarm & camera

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Alert Pal

Full User Guide

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Summary of Contents for Alert Pal STANDARD

Page 1 Alert Pal Full User Guide...
Page 2 Alert Pal Guide Index General Commands General notes - 12 Alert Pal Quick Start Guide …. 3 – 19 Changing the password – 8 Alert Pal Full Guide … 20 – 37 Adding an additional user – 8 Deleting an additional user – 11, 20 Important Information Setting / deleting master’s e-mail –...
Page 3 Infrared LEDs enable the camera to motion detection /PIR is activated capture images in the dark Instant alert by SMS (text), MMS Dial the Alert Pal and listen into (picture) & Email (inc images) the monitored area Quick and easy to set up, just send the...
Page 4: Important Information
For optimum performance do not cover your Alert Pal , position it with good access to the mobile signal. You should not rely on any voice call / SMS / MMS capability that your Alert Pal provides for emergency or essential communication.
Page 5: Battery
Get to Know Your Alert Pal STEP 1. Prepare Your Alert Pal Slide the battery compartment cover downwards Lift the battery cover away from the device • WARNING: Always be sure to switch off the camera and disconnect the power before inserting or removing the SIM card.
Page 6 Note: There is a second mount position on the underside of the camera. The mount screw-threads are standard photographic size, so the camera can, for example, be mounted on a camera tripod. Note: For best results avoid pointing your Alert Pal at a bright light or window.
Page 7 O2: #145#o2# Your Alert Pal is now operational When armed, your Alert Pal will raise the alarm when a sensor is triggered. By default the built-in infrared body sensor is enabled and camera movement detection is enabled. When the alarm is raised your Alert Pal sends an SMS to the master followed by an MMS with images.
Page 8 (This can only be performed by the Master user) Send your Alert Pal an SMS with text #06#AdditionalUserNumber# To add several additional users to your Alert Pal send an SMS with text #06#AdditionalUserNumber#AdditionalUserNumber# The Master user will receive an SMS reply that the additional user has been added...
Page 9: Remote Control
When the emergency button is pressed on the remote, Alert Pal acknowledges with a beep. The Alert Pal calls the master number (only) at which point the master can hear live audio from...
Page 10 SMS alert followed by an MMS with an image to the master and each added additional number. Note: Alert Pal responds to the panic button in both armed and unarmed states. If the Alert Pal is busy, for example sending images, the on-going operation is cancelled in order to action the emergency alarm.
Page 11 #03#Password#ImageQuantity# for Guest Deleting Users from your Alert Pal (This can only be performed by the Master user) To delete an additional user send your Alert Pal an SMS with text #113#AdditionalUserNumber# You will then receive an SMS that the number has been successful deleted Sensors By default the smoke sensor and door sensors are paired and they are labelled ‘sensor1’, ‘sensor2’...
Page 12 Guest users SMS command format: #code#password#content# The password must be a 4 digit number The original password is 1234 Your Alert Pal will reply to the user after it receives the SMS command The ‘#’ symbol must not be ignored when typing an SMS command Do not put any spaces within the commands www.tekview.co.uk...
Page 13: Disposal And Recycling
Do not dispose of your Alert Pal with normal household items • Dispose if your Alert Pal at an appropriate collection point for electronic equipment Please make sure to send your Alert Pal a test SMS every 3 months to ensure continued operation. www.tekview.co.uk...
Page 14: Factory Reset
SMS commands and voice calls. There are three levels of access – MASTER, ADDITIONAL USER and GUEST. MASTER There is one master who has complete control over Alert Pal , Master only commands; SMS to send What it does...
Page 15 Master & Additional Users Up to 10 users set by the master can access Alert Pal , Master and User Commands; SMS to send What it does #01# Arm Alert Pal (If an event is detected, alarm is triggered) #02#...
Page 16 Guest users are people who do not normally need access but might be asked to check the protected area because they are nearby. For example Guest users do no need to be pre-defined to Alert Pal but do require the password in their commands.
Page 17: After Sales
**Please see the website for full terms and conditions. You should not rely on any voice call / SMS / MMS capability that you Alert Pal provides for emergency or essential communication.
Page 18: General Troubleshooting
SIM card is inserted correctly Alert Pal will not respond to Possible Alert Pal fault Switch off the power to the any commands (indicator not camera, check the SIM card or...
Page 19 Problem Possible Reason Solution Remote control does not work, The camera has low Connect external power or slow to action command battery to the camera The remote has low Replace the battery battery Try only one remote The two remotes pressed control simultaneously The camera won’t start after it...
Page 20: Additional Features
#03#ImageQuantity#1# You will then receive an SMS reply confirming that your request has been received and Alert Pal is sending the MMS image (Image quantity should be in the range of 1-8 when the image size is set to 160x128 or 320x240, Image quantity should be in the range of 1-2 when the image size is set at 640x480) www.tekview.co.uk...
Page 21 The user sends the following SMS command in order to capture an image(s) and send to an appointed mobile number or e-mail address: #30#NumberOrEmail#ImageQuantity# You will then receive an SMS reply confirming the Alert Pal is sending X (image quantity) to X...
Page 22 MMS image(s) (Master) Send the following SMS command in order to disable timed MMS images: #115#0# You will then receive an SMS reply confirming your command Set a time period for the Alert Pal to auto-send an MMS image(s) (Master) Value...
Page 23 Set a time period for the Alert Pal to auto-send an MMS image(s) continued … Send your Alert Pal an SMS with text #116#Day#StartTime#EndTime#Interval# You will then receive an SMS reply confirming your command To set several start, end and interval times just extend the command to #116#Day#StartTime1#EndTime1#Interval1#...#StartTime3#EndTime3#Inverval3#...
Page 24 Set a time period for the Alert Pal to auto-arm (Master) Value Corresponding Value Corresponding Value Corresponding Sunday Wednesday Saturday Monday Thursday Everyday Tuesday Friday Monday to Friday To pre-set a time for the Alert Pal to automatically arm. You need a ‘Day,’ a ‘StartTime’ and an ‘EndTime’.
Page 25: Additional Notes
This shows that every Monday the Alert Pal will arm at 17:00 and disarm at 20:00. Arming or disarming the SMS notification (remote control) (Master & Additional Users) Turn off SMS notifications when arming / disarming your Alert Pal via the remote 1. Send your Alert Pal...
Page 26 The users can call the Alert Pal ’s number to hear live audio where the camera is located, when called the Alert Pal will automatically connect. Only one line can be connected to your Alert Pal at one time. www.tekview.co.uk...
Page 27 Infrared body detector (Master & Additional Users) Turn on the PIR detector (Default) Send your Alert Pal an SMS with command #118#1# You will then receive an SMS reply confirming your command Turn off the PIR detector Send your Alert Pal...
Page 28: Led Indicator
SMS with command #110#0# You will then receive an SMS reply confirming your command Turn on / off the LED indicator on the Alert Pal (Master & Additional Users) If the LED indicator is on it will flash at different intervals and different colours to show the status, we do not advise turning the LED indicator off.
Page 29 Turn on / off the LED indicator on the Alert Pal continued .. Turn on the LED indicator (Default) Send the Alert Pal an SMS with command #143#1# You will then receive an SMS reply confirming your command Turn off the LED indicator...
Page 30 160x128, QVGA 320x240, VGA 640x480 Camera Pixel 0.3 Mega Pixel Viewing Angle (Horizontal / Vertical) Lithium Battery 800mAh Battery Standby Time 10 - 12 Hours (Network Dependant) Maximum Number of Sensors* (Alert Pal 15 units *(Please check with Tekview regarding support) additional sensors) www.tekview.co.uk...
Page 31 SMS Command Appendix List Category Function Command User Add a master number #00# Change the master number #14#NewMasterNumber# Change the password #04#OldPassword#NewPassword# Add an additional user #06#AdditionalUserNumber# Define the user Master Add several additional users #06#AdditionalUserNumber#...#A dditionalUserNumber# Delete an additional user #113#AdditionalUserNumber# Delete several additional users #113#AdditionalUserNumber#..#...
Page 32 Add/Modify an e-mail address #108#EmailAddress# Master / Email Additional Settings User Delete all e-mail addresses #109# Master Enable Alert Pal to auto-send MMS #115#1# images Set a time period to auto send MMS #116#Day#StartTime#EndTim Auto- e#Interval# image(s) Send Master...
Page 33 User Disable Alert Pal from auto-arm #128#0# Disarming mode (default) Alert Pal Set a time period for Alert Pal #129#Day#ArmTime#DisarmT auto-arm ime# Master / Additional User Set up to 3 time periods for Alert Pal #129#Day#ArmTime1#Disarm to auto-arm Time1#...#ArmTime3#Disarm www.tekview.co.uk...
Page 34 #09#Password# Guest Help Get detailed command list via MMS #09#1# Master / Additional User #09#Password#1# Guest Factory Reset Alert Pal back to factory #08#Password# Master Settings settings Completely Reset Alert Pal #AM#3# Additional Reset Alert ONLY USE IF MASTER NUMBER LOST...
Page 35 (default) When the emergency button is pressed, #39#0# Emergency numbers are dialled and SMS messages sent Master / Button (default) Additional User When emergency button is pressed Alert Pal #39#1# will only send SMS / MMS messages www.tekview.co.uk...
Page 36 You will the n receive an SMS reply confirming your command When you have reset your Alert Pal the firmware will still hold all of the settings that are set out as default in the user guide the only difference is that all the sensors, panic buttons and remotes will be lost and need to be re-paired.