Panasonic AW-HE40HWP Operating Instructions Manual page 56

Troubleshooting
Symptom
The images are
not refreshed
satisfactorily or
they are not displayed
The images break up
The screen goes
dark when the mobile
terminal is left
standing for a while
Tally lamp fails to light
56
(continued)
Cause and remedial action
● Follow the steps below to delete the temporary Internet files
(Cache).
[When using Windows]
A In Internet Explorer, select [Tools]  [Internet Options].
B Click the [General] tab, and click the [Delete...] button in
"Browsing history".
C In the [Delete Browsing History] dialog box, set the check box of
[Temporary Internet files] to ON, and click the [Delete] button.
D Click the [OK] button.
[When using Mac]
A In Safari, select [Safari]  [Empty Cache...].
B Click the [Empty] button in "Are you sure you want to empty the
cache?" pop-up.
● Reset the Wi-Fi by taking the following steps.
[When using a mobile terminal (iOS)]
Select [Settings] icon  [General]  [Reset].
Execute [Reset Network Settings], and then establish the new
Wi-Fi setting.
● The unit's ports may be filtered by the firewall or other function of
the anti-virus software.
 Change the HTTP port number of the unit to a port number which
will not be filtered.
● Convergence of transmission lines or some other factor may be
making it impossible for the video information to be transmitted
properly, causing the images to break up.
 Consult with the network administrator.
● Is the power-saving function of the mobile terminal set to ON?
 Turn the power-saving function of the mobile terminal OFF so that
images are displayed at all times.
● Has "Disable" been selected for "Tally"?
 When "Disable" is selected for "Tally", the camera's tally lamp will
be off. Change the setting to "Enable".
Reference
pages
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<Operations and
Settings>
P.47, P.76